Users Voice for Lootcrate

99% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
0% users rated Excellent
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Lootcrate Overall rating
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Review article published on: 11 Mar 2019

Last updated by on 11 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 1 5 2.7 2.3 4.4 4.5
Oct 2022 1 5 5 3.6 4.6 4.7
Nov 2022 1 5 1 5 4.2 4.5
Dec 2022 5 5 5 1.8 5 5
Mar 2023 1 5 4.9 5 3.6 4.1
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Detailed Lootcrate Review by

Introduction

Loot Crate is a popular subscription box service that delivers monthly boxes of themed items for fans of movies, TV shows, games, and pop culture. Founded in 2012, the company offers a variety of crate plans, ranging from gaming crates to anime crates, to satisfy every taste and interest. With over 250,000 subscribers worldwide, Loot Crate is one of the most successful and recognizable brands in the subscription box industry.

Pros and Cons

Pros:
  • Wide variety of crate plans to choose from
  • Exclusive and limited edition items included in each box
  • Great value for the price
  • High-quality products from top brands
  • Engaging and fun unboxing experience
Cons:
  • Some items may not appeal to everyone's taste or preferences
  • Shipping can be delayed or unpredictable
  • Customer service can be slow to respond to issues
  • Not all crates have consistently high quality or value

User Experience

Loot Crate's website is easy to navigate, with clear descriptions of each crate plan and its contents. The checkout process is straightforward, and customers can manage their subscriptions and cancel anytime they wish. The unboxing experience is a highlight of the service, with each crate containing surprise items, exclusive collectibles, and other goodies that create a sense of excitement and anticipation.

Pricing and Value for Money

Loot Crate's pricing varies depending on the crate plan and subscription length. Most plans start at $24.99 per month, with discounts offered for longer commitments. Compared to other subscription box services, Loot Crate offers excellent value for the price, with each box containing $60-$100 worth of items on average. Additionally, subscribers can often find exclusive items and discounts that are not available elsewhere.

Alternatives

While Loot Crate is a popular and well-established subscription box service, there are other options available for those who want to try something different. Some popular alternatives include:
  • Nerd Block
  • Geek Fuel
  • Bam Box
  • My Geek Box

Customer Service

Loot Crate's customer service can be hit or miss, with some customers reporting slow response times and unhelpful representatives. However, the company has made efforts to improve its customer support, including the addition of a chat feature on its website and a dedicated support email address. Overall, customers with issues or concerns should contact Loot Crate's support team as soon as possible for the best chance of resolution.

Product Quality and Selection

Loot Crate's product quality and selection are generally excellent, with items from top brands like Marvel, DC, and Funko included in each crate. The company also collaborates with popular franchises like Star Wars, Harry Potter, and Stranger Things to create exclusive and limited edition collectibles that cannot be found elsewhere. However, it's worth noting that some crates may have lower quality items or duplicate items from previous boxes.

Website Usability

Loot Crate's website is well-designed and easy to use, with clear descriptions and images of each crate plan and its contents. Customers can manage their subscriptions, update their shipping information, and view past orders with ease. However, some users have reported issues with slow page loading times or glitches when using the site.

Returns and Exchanges

Loot Crate offers a return and exchange policy for damaged or defective items, although customers must contact customer service within 14 days of receiving their box to initiate the process. The company will either refund the cost of the item or send a replacement, depending on the circumstances. However, items that are not defective or damaged may not be eligible for returns or exchanges.

Promotions and Discounts

Loot Crate frequently offers promotions and discounts to new and current subscribers, including discounts on their first box, free shipping, and giveaways on social media. The company also partners with other brands and franchises to offer exclusive deals and bundles, such as limited edition Star Wars crates or discounted Funko POP! figures.

Reputation

Loot Crate has a mixed reputation among customers, with some praising the company for its unique and high-quality items, while others criticize the service for issues with shipping, customer service, and product consistency. However, the company has made efforts to address these concerns, and overall, it remains a popular and well-respected subscription box service.

Payment Options

Loot Crate accepts several payment options, including major credit cards such as Visa, Mastercard, and American Express, as well as PayPal. Customers can also use gift cards or promo codes to apply discounts to their subscriptions.

Loyalty Programs

Loot Crate offers a loyalty program for subscribers called the "Loot Vault," which allows them to earn points for every purchase they make. These points can then be redeemed for exclusive items, discounts, and other perks. Additionally, subscribers can refer friends to the service and receive discounts on their subscriptions.

Customer Reviews

Customer reviews of Loot Crate are generally positive, with many praising the service for its unique and high-quality items, engaging unboxing experience, and overall value for money. However, some customers have reported issues with shipping and customer service, which can detract from the experience.

Community Involvement

Loot Crate has an active and engaged community of fans and subscribers across social media platforms like Twitter and Instagram. The company frequently interacts with its followers, offering giveaways, sneak peeks of upcoming crates, and other exclusive content. Additionally, Loot Crate supports several charities and nonprofits, including the Make-A-Wish Foundation and St. Jude Children's Research Hospital.

Shipping and Costs

Loot Crate ships its boxes worldwide, with shipping costs varying by location and crate plan. Customers can track their shipments and receive updates on their delivery status. However, some customers have reported shipping delays or issues with packages being lost or damaged in transit. Overall, while shipping can be unpredictable, Loot Crate makes efforts to provide clear information and support to customers throughout the process.

Lootcrate Recent User Reviews

User Rating

👤

Reviewer Name: Liza Minshaw

Review Submission Date: 2022-11-28

Review Title: Complete and utter scam
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Review Description: Complete and utter scam . Been promising a refund for 10 months for boxes not recived

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Reviewer Name: D. Jones

Review Submission Date: 2022-11-21

Review Title: Company used to be awesome
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Review Description: Company used to be awesome. Since being bought out, they've just become scammers. Ordered a crate subscription, they never shipped and kept sending the same "delayed" email. I asked for a refund an they just kept saying "your crate is on the way!" A few months and several useless emails later, I just called my bank and hit them with a chargeback claim. It's the only way you'll get a refund.

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Reviewer Name: Chris Andrea

Review Submission Date: 2022-11-09

Review Title: What's gone wrong ????.…
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Review Description: Awful customer service .Instead of refund for ritney Spears dolls got sent a box of unwanted stuff such as towels etc .constant emails nothing Last loo fright boxes were a complete sham and to be blunt a rip off company in decline avoid

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Reviewer Name: Smooogo

Review Submission Date: 2022-10-29

Review Title: To add to all the other terrible…
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Review Description: To add to all the other terrible reviews - after months of waiting was sent out in an UNSEALED box. Given the number of different hands it must have gone through in the delivery process it had inevitably been opened and ransaked, with just two sh*itty items left when it arrived.

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Reviewer Name: Babycakes

Review Submission Date: 2022-10-24

Review Title: Pigs
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Review Description: You don't need to read my review to see what scammers these clowns are. They will take your money and lie for years about delays. When it's too late to get the bank involved, they ignore your requests for a refund. I hope everyone who works for this company ends up destitute.

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Reviewer Name: Sena Floyd

Review Submission Date: 2022-10-19

Review Title: Loot crate used to be good, Now a rip off
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Review Description: Loot crate used to be good. Now it is a rip off. They have refused to refund my money, the have sent a few boxes that had pitifully few items of low quality in them. Do not be suckered in, think there is a class action law suit here since they refuse to refund the money after repeated requests.

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Reviewer Name: AJ Fowler

Review Submission Date: 2022-10-01

Review Title: This company is a scam
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Review Description: This company is a scam. They collect money for products they can’t deliver. Very disappointing. Their customer service is unhelpful and just delays actually doing anything. If you buy anything from them expect to just lose your money.

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Reviewer Name: M P

Review Submission Date: 2022-10-01

Review Title: filed complaint with Better Business Bureau as not getting anywhere directly
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Review Description: I cancelled a subscription with them last year as received nothing for around 6 months. Thought they were scammers at the time. I did get a refund but without contact or authorisation they have charged my card for this year for over £260. Totally unacceptable and getting automated responses back. Have had to escalate to credit card company too and the Better Business Bureau. The BBB have helped a lot in the last with US companies so report to them too. Avoid this company.

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Reviewer Name: Vonxombie Hazard

Review Submission Date: 2022-09-24

Review Title: Waiting 2 years for my free black…
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Review Description: Waiting 2 years for my free black friday box, nothing. Much the same as everyone else's reviews, same old copypaste replies about being shipping out next month, the order has been created etc etc. AVOID AVOID AVOID

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Reviewer Name: Nicola J Masters

Review Submission Date: 2022-09-15

Review Title: Awful company, we never received anything...
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Review Description: Just like many of the other reviews, I've had the same issue. We subscribed in AMrch this year and have received nothing at all. They won't provide refunds and customer service is non-existent. Very Bad Company.

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