Users Voice for Lordandtaylor

67% users rated Terrible
4% users rated Poor
1% users rated Average
1% users rated Very Good
27% users rated Excellent
Pie Chart Review Representation for Lordandtaylor
Lordandtaylor Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Oct 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.9 1.4 4.1 3.8 2.3 4.8
Oct 2022 3 1 3.9 4 3.6 4.3
Nov 2022 2.8 5 4.1 3.3 5 2.4
Dec 2022 5 2.2 5 5 1.8 5
Mar 2023 2 5 3 2.7 5 1.7
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Detailed Lordandtaylor Review by

Introduction:

Lordandtaylor.com is a one-stop-shop for trendsetting clothes, shoes, and accessories for both men and women. With over 190 years of experience, Lord and Taylor have become a global leader in providing a seamless shopping experience to customers.

Pros and Cons:

Pros:
  • Great selection of stylish clothing for men and women.
  • Reasonable pricing on high-quality items.
  • Easy-to-use website with great search features.
  • Free shipping and returns on most items.
  • Excellent customer service and returns policy.
Cons:
  • Some items may be expensive for those on a tight budget.
  • Stock levels can fluctuate frequently, making it difficult to find certain items at times.

User Experience:

Lordandtaylor.com offers a great user experience, with a clean, easy-to-use design that allows users to browse through the store's offerings effortlessly. The search and filter features make finding specific items a breeze, and the checkout process is quick and straightforward.

Pricing and Value for Money:

Lordandtaylor.com offers competitive pricing on high-quality clothing, shoes, and accessories for both men and women. While some items may be expensive for those on a tight budget, customers can be sure they are receiving good value for money in exchange for quality products.

Alternatives:

Some alternatives to Lordandtaylor.com include Macy's and Nordstrom, both of which offer similar selections of clothing, shoes, and accessories for both men and women.

Customer Service:

Lordandtaylor.com provides excellent customer service, with knowledgeable agents available to assist customers with any issues or questions they may have. The returns policy is also customer-friendly, with free returns on most items.

Product Quality and Selection:

Lordandtaylor.com provides a great selection of high-quality clothing, shoes, and accessories for both men and women. The items are stylish and modern, and customers are sure to find something that suits their taste.

Website Usability:

Lordandtaylor.com offers an easy-to-use website with great search features that allow users to find what they are looking for quickly. The checkout process is quick and straightforward, making shopping on the site a seamless experience.

Returns and Exchanges:

Lordandtaylor.com offers free returns and exchanges on most items, making it easy for customers to return or exchange items if they are not satisfied with their purchase.

Promotions and Discounts:

Lordandtaylor.com offers regular promotions and discounts on selected items, allowing customers to save money while still enjoying high-quality products.

Reputation:

Lordandtaylor.com has an excellent reputation for providing high-quality products and exceptional customer service. With over 190 years of experience, the company has become a global leader in providing a seamless shopping experience to customers.

Payment Options:

Lordandtaylor.com accepts a variety of payment options, including credit and debit cards, PayPal, and Apple Pay, making it easy for customers to complete their purchases.

Loyalty Programs:

Lordandtaylor.com does not currently offer a loyalty program. However, customers can sign up for the company's email list to receive regular updates on new products and promotions.

Customer Reviews:

Customers have provided positive feedback on Lordandtaylor.com, citing the company's quality products, excellent customer service, and customer-friendly returns policy.

Community Involvement:

Lordandtaylor.com supports various charitable organizations and initiatives, including the Breast Cancer Research Foundation and St. Jude Children's Research Hospital.

Shipping and Costs:

Lordandtaylor.com offers free shipping on most items. The cost for expedited shipping varies depending on the item and destination, but customers can select their preferred shipping method at checkout.

Lordandtaylor Recent User Reviews

User Rating

5 stars

29

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Reviewer Name: Alicia Zapata

Review Submission Date: 2022-12-16

Review Title: Totally a scam
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Review Description: Totally a scam. I bought a ''gucci'' Marmont bag and it's totally false. How dare they deceive people. I paid more than 1400 dollars and now they don't even answer the email I sent them to send the return label It is possible that I found another bag with the same serial number, that is not possible, how could it happen, only that it is false and I found several defects in the bag, which should not have happened either

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Reviewer Name: T

Review Submission Date: 2022-12-11

Review Title: Fake Gucci
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Review Description: I ordered a Gucci Maramont bag. FAKE FAKE! I sent the bag back and I still have not received my refund. Do not order.

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Reviewer Name: KH

Review Submission Date: 2022-12-09

Review Title: Counterfeit Gucci
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Review Description: Counterfeit Gucci. I purchased a belt during their Black Friday designer sale and as soon as I opened the package, knew it was fake. I am very well versed in this and other designer brands but instead of relying on my knowledge, I had it professionally authenticated. The results confirmed my gut feeling as it was determined to be inauthentic. How many other people got scammed but don’t know it? This is unethical and unacceptable.@lord&taylor - cannot respond to your reply but ORDER 183498081

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Reviewer Name: Fake Gucci

Review Submission Date: 2022-12-09

Review Title: Counterfeit Gucci belts
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Review Description: Counterfeit Gucci beltsPurchased 2 belts Gucci and had them authenticated and they were counterfeit! Do not buy fromHere. I am not the only one with fake Gucci products!

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Reviewer Name: Danielle Michaeli

Review Submission Date: 2022-12-06

Review Title: I would give 0 stars if possible!
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Review Description: I would give 0 stars if possible!! DO NOT BUY FROM THEM! What used to be a reputable retailer is now dishonest, non communicative, and flat out terrible. I placed an order for a very expensive Gucci bag on 11/25 and STILL have yet to receive any tracking information. I have attempted to contact Lord & Taylor through chat, email, text and even Instagram with no response. I ended up filing a fraud dispute with my credit card company but am still trying to attempt to cancel this order and receive my refund ASAP! Order 183504568

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Reviewer Name: Merida

Review Submission Date: 2022-12-02

Review Title: What happened with L$T of the old days?
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Review Description: What happened with L$T of the old days?I have been trying to return an item I ordered on 11/27/2022 to no avail. The phone numbers I found on line don't work and there is no way to talk to the consumer service.This is my second bad experience with L&T. the first one was about a blazer I bought in summer on sale, unfortunately the item I received was of a very bad quality. I didn't expect this from a shop I was client of for about 20 years. So sad.

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Reviewer Name: Tracy

Review Submission Date: 2022-11-25

Review Title: They are scammers!!!
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Review Description: I placed an order and returned it. It has been nearly a month and no refund. I have confirmation that the item was received by L&T. I have tried contacting them via email twice with no response. Twice by chat with no response. I'm beginning to think they are scamming people.

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Reviewer Name: Potential Customer

Review Submission Date: 2022-11-20

Review Title: SLOW TO ANSWER BASIC PRODUCT QUESTION
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Review Description: Still don’t have an answer regarding a product question 5days later. Was told the question was *sent to the warehouse*. Not ordering anything if this is the level of communication. RED FLAG.

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Reviewer Name: Keke

Review Submission Date: 2022-11-10

Review Title: I wished I could give a -0 rating
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Review Description: I wished I could give a -0 rating. So I bought these beautiful pair of shoes, mind you I wear size 19 in all my footwear but this particular shoes was so tight so I put it right back in the box. I tried to return it n they said it can not be returned. So what am I supposed to do with it? They are horrible seriously ?

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Reviewer Name: Nancy Anastasio

Review Submission Date: 2022-11-10

Review Title: The gown that I ordered was beautiful
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Review Description: The gown that I ordered was beautiful! At first I ordered the size 2 and it was big on the top. I then ordered the size 0 and it fit beautifully and only has to be hemmed for the length.