Users Voice for Lovehoney

2% users rated Terrible
0% users rated Poor
2% users rated Average
2% users rated Very Good
93% users rated Excellent
Pie Chart Review Representation for Lovehoney
Lovehoney Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 May 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 3.7 4.1 4.8 5 1.4
Oct 2022 4.9 2.5 3.9 4.8 5 1
Nov 2022 4.7 3 4.1 4.9 5 5
Dec 2022 5 5 5 5 4 2.2
Mar 2023 4.4 5 3 4.8 5 5
Line Chart for Rating of peer stores

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agoda.com

Detailed Lovehoney Review by

Introduction

Lovehoney.com.au is an online retailer that offers an extensive range of adult toys, lingerie, and sex accessories. The company prides itself on its commitment to high-quality products, exceptional customer service, and affordable prices. Founded in 2002 in the UK, Lovehoney now operates in over 40 countries and has become a trusted brand for people looking to enhance their sexual experiences.

Pros and Cons

One of the biggest advantages of shopping at Lovehoney is the incredible selection of products. The site stocks everything from vibrators and dildos to lubes and bondage gear, ensuring there's something for everyone's tastes and preferences. Additionally, the company offers discreet shipping, ensuring customers' privacy. One potential downside of shopping at Lovehoney is that some of their products may be more expensive than competitors. However, the company does offer regular promotions and discounts to help offset these costs.

User Experience

Lovehoney's website is simple to navigate, with intuitive menus and clear product descriptions. The site also features a helpful “Buyer's Guide” section, providing customers with additional information on products and advice on how to choose the right items for their needs.

Pricing and Value for Money

Lovehoney offers competitive pricing for their products, but some items may be more expensive than those offered by other adult toy retailers. However, the company does offer regular promotions and discounts to help customers save money.

Alternatives

Some alternative online retailers that sell similar products to Lovehoney include Adam & Eve, Pink Cherry, and Babeland.

Customer Service

Lovehoney is committed to providing exceptional customer service. The company offers a 24/7 customer service hotline and has won multiple awards for their support.

Product Quality and Selection

Lovehoney boasts a vast selection of high-quality products from top brands in the industry. The company also offers a wide range of exclusive products that can't be found elsewhere.

Website Usability

Lovehoney's website is user-friendly and easy to navigate. Customers can easily search for products by category, brand, or price range, and the site offers product descriptions and images to help customers make informed purchases.

Returns and Exchanges

Lovehoney offers a generous return and exchange policy, granting customers up to 60 days to return or exchange their purchases. Additionally, the company covers the cost of return shipping for all faulty or defective items.

Promotions and Discounts

Lovehoney regularly offers promotions and discounts on their products. The company's “Deal of the Day” section features a new discounted product every day, and the company also offers exclusive discounts to their email subscribers.

Reputation

Lovehoney has an excellent reputation as a trusted and reliable brand in the adult toy industry. The company has won multiple awards for their products and customer service, and their website features numerous positive customer reviews.

Payment Options

Lovehoney accepts a variety of payment options, including all major credit cards, PayPal, and Afterpay.

Loyalty Programs

Lovehoney offers a customer loyalty program called the “Honey Awards,” which rewards customers with points for making purchases, writing reviews, and referring friends.

Customer Reviews

Lovehoney's website features customer reviews for their products, allowing shoppers to get an idea of the product quality and suitability before making a purchase.

Community Involvement

Lovehoney is committed to giving back to the community and supporting causes related to sexual health and wellness. The company regularly contributes to charities and organizations that promote sexual education and awareness.

Shipping and Costs

Lovehoney offers free standard shipping for all orders over $59. Customers can also pay extra for express or priority shipping if they require faster delivery. The company ships to most locations in Australia, and delivery times typically range from 2-7 days.

Lovehoney Recent User Reviews

User Rating

5 stars

103

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Reviewer Name: Paul V - Adelaide

Review Submission Date: 2022-12-22

Review Title: Quality & Value
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Review Description: Quality product and prompt delivery.The reviews seem genuine and are very helpful.

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Reviewer Name: Jeremy

Review Submission Date: 2022-12-22

Review Title: Ordered and received within about 36…
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Review Description: Ordered and received within about 36 hours Fastest delivery I have had in 3 years!!!

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Reviewer Name: Philippa Newman

Review Submission Date: 2022-12-22

Review Title: Sorry I cannot remember the ladyov
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Review Description: The woman I spoke to was so helpful. I was sent firstly the wrong product she quickly refunded me the money back onto my card so I could buy another which I was so grateful. Lovely experience ?

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Reviewer Name: Kym

Review Submission Date: 2022-12-21

Review Title: Clear easy to use website with good…
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Review Description: Clear easy to use website with good information on product and quick delivery after order. I appreciated the discreet packaging

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Reviewer Name: Bonny L.

Review Submission Date: 2022-12-21

Review Title: The quickest delivery any company has…
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Review Description: The quickest delivery any company has made for me. I expected this to take at least a week or two, ESPECIALLY at Christmas, but two days later my package rocked up, in the most unassuming box btw. Damn, I was impressed. Thanks, everyone at Love!

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Reviewer Name: Matt

Review Submission Date: 2022-12-21

Review Title: I found the website very easy to use…
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Review Description: I found the website very easy to use and the postage was extremely fast showing up less than 48hours after ordering.

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Reviewer Name: Nicole Shean

Review Submission Date: 2022-12-20

Review Title: Happy with everything
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Review Description: Everything I've ordered has fit perfectly, so I can trust the sizing. The delivery is fast and there's a great range of products.

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Reviewer Name: Teegs

Review Submission Date: 2022-12-20

Review Title: Won Over, you have yourself a loyal customer!
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Review Description: The range was good, the website was relatively easy to navigate and had different products than the norm. The fit of the pieces bought, was fantastic, which is rare! The pricing is really good for the quality received. Orders packed that day and received the following. 10/10 experience.

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Reviewer Name: Anon

Review Submission Date: 2022-12-20

Review Title: Great Range, Great Prices, Fast Shipping!
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Review Description: I've bought a few things from Lovehoney now and their shipping is lightning fast! The quality of the products is wonderful, sizing of clothes has been spot-on.

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Reviewer Name: Lydia

Review Submission Date: 2022-12-20

Review Title: Terrible. Don't bother.
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Review Description: Terrible. I have been waiting over a month for my package that should have taken 2 to 3 days. Tracking information says Australia Post processing and item is in transit in Sydney. I raised a query and received a standard reply that I would get my package but I'm still waiting - one month later.Reading the many reviews regarding late delivery highlights that there is something shonky going on with delivery. Items are probably off shore and being drop shipped.

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