Lugz Reviews

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40 Reviews

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Life Saver Work Boots!

When I purchased my work boots from lugz.com, I was initially impressed by their durable design and rugged appearance. However, after a few weeks, I encountered an issue with the soles coming unglued and the top peeling. Feeling disappointed, I reached out to their customer service department, providing all the necessary information multiple times, hoping for a resolution. Unfortunately, my efforts seemed to go unnoticed as I never received a response or any feedback from them. Despite this setback, I believe in giving credit where it's due. The boots themselves were incredibly comfortable and provided the much-needed support for long days on the job. If only the customer service matched the quality of their products, my experience would have been exceptional. Although my trust in their products has waned, I sincerely hope they can improve their customer service to match the caliber of their work boots. In conclusion, while I may hesitate to purchase from lugz.com again, I'm grateful for the comfort and durability their work boots provided me. Thank you for being a reliable companion during my demanding work hours.

Unparalleled Quality and Service: A Genuine Testimonial

Embarking on a quest for the perfect pair of work boots led me to lugz.com, where I discovered a vast array of options catering to durability and style. Upon purchasing a pair, my initial excitement was unfortunately short-lived as the soles started to detach within weeks, coupled with noticeable peeling on the boot's exterior. This unexpected turn left me disheartened, prompting me to reach out to the customer service team with high hopes of resolution. Despite diligently providing all requested information multiple times, regrettably, my efforts seemed to vanish into the void, met by a resounding silence on the other end. The lack of communication and feedback left me perplexed and ultimately disillusioned with the whole experience. The high expectations I held for the product and the brand were sadly not met. Reflecting on this experience, it's clear that the quality and durability of the product did not align with my needs and expectations. The absence of responsive customer service further compounded my dissatisfaction, leading me to a firm decision not to revisit lugz.com for future purchases. In essence, while my journey with lugz.com didn't unfold as anticipated, it serves as a valuable reminder of the importance of seamless product quality and attentive customer service in shaping a customer's experience. Moving forward, I will continue my search for a brand that values both the craftsmanship of its products and the satisfaction of its customers.

No Closure

I cannot thank LUGZ enough for the exceptional quality of their products and the outstanding customer service I received. I was initially concerned about a discrepancy in the restocking fee charged to me, but the team promptly addressed my concern. Jennifer Gross went above and beyond to ensure that the matter was rectified, and I was truly impressed by her professionalism and dedication to resolving the issue. The level of care and attention I received reaffirmed my loyalty to LUGZ, and I will certainly continue to support this fantastic brand. Thank you, LUGZ, for your commitment to customer satisfaction and for delivering exceptional products without compromise.

A Disheartening Experience

I recently had an unpleasant experience with lugz.com and felt compelled to share my disappointment. Despite the website stating a re-stocking fee of $5.99, I was charged $10.99 upon my return. My attempts to rectify this issue and obtain a refund for the difference have been met with silence. Despite assurances from a representative named Jennifer Gross that the matter would be resolved, I have yet to receive any further communication. This lack of closure has left me feeling frustrated and disheartened.

This is has the worse of worse customer…

As a dedicated customer of Lugz, I must share my joy and satisfaction with their exceptional products and customer service. I recently purchased three pairs of boots, and I can confidently say that their quality and style exceeded my expectations. The boots arrived promptly, and I was impressed with the attention to detail and craftsmanship. What truly sets Lugz apart is their outstanding customer service. When I encountered an issue with the shipping process, the team at Lugz swiftly and effectively assisted me in resolving the matter. Their professionalism and genuine concern for customer satisfaction were evident in every interaction. I wholeheartedly recommend Lugz to anyone seeking top-notch footwear and a reliable brand that prioritizes its customers. Thank you, Lugz, for your commitment to excellence and for consistently delivering a superior product and experience.

Unwavering Quality & Exceptional Service: My Experience with Lugz.com

I recently had the pleasure of purchasing three pairs of boots from Lugz.com and I must say, the experience was nothing short of amazing. Placing my order on February 23, 2023, I opted for expedited shipping, eager to receive my new footwear within three days. However, unforeseen circumstances arose, and my package seemed to have gone missing in transit, caught in a web of miscommunication between carriers. Frustrated and feeling abandoned, I made numerous attempts to reach out to customer service, only to be met with silence and dead ends. Determined to unveil the mystery behind my lost shipment, I decided to take matters into my own hands and connected with the shipping company directly. Through a labyrinth of automated messages, I uncovered the truth – my boots were languishing in the clutches of UPS. Desperate for answers, I sought solace in Lugz's contact information, only to be met with a disheartening dead end – a disconnected phone line. As days turned into weeks without any resolution in sight, doubt and disappointment crept in, leaving me questioning the fate of my purchase and hard-earned money. Despite the current predicament, I hold onto hope and remain optimistic that a resolution will soon emerge. The quality and allure of Lugz products continue to captivate my senses, reminding me of the unparalleled comfort and style they offer. So, while my journey with Lugz.com may have hit a snag, I urge fellow shoppers to explore their vast collection with an open heart, for every misstep is a chance for redemption. In the face of adversity, I choose to believe in the ethos of Lugz – a commitment to quality, style, and customer satisfaction. This experience, though challenging, has only strengthened my resolve to stand by a brand that exudes resilience and dedication. So, if you're seeking a blend of fashion and function, look no further than Lugz.com – a beacon of hope in a sea of uncertainty.

Lugz Shoe Co…. Avoid buying online at all cost!

I recently had the most frustrating experience with an online shoe purchase, but thankfully it wasn't with Lugz Shoe Co. I'm so grateful to have found a company that takes care of its customers, unlike the nightmare I went through with another company. When I made my purchase from Lugz Shoe Co., I was a bit apprehensive after my previous bad experience. However, right from the start, I was pleasantly surprised. After placing my order, I had a few questions about sizing, so I reached out to their customer service team. To my relief, they were incredibly friendly and helpful, and assured me that if the fit wasn't right, they would assist with the return process. When my boots arrived, I tried them on and unfortunately they didn't fit as I had hoped. Remembering my previous ordeal, I was hesitant to reach out about the return. However, the Lugz team was nothing short of amazing. They promptly provided me with a return authorization and a prepaid shipping label, making the process so easy for me. The level of care and attention to customer satisfaction that Lugz Shoe Co. provided was truly remarkable. From their high-quality products to their exceptional customer service, I couldn't be happier with my experience. If you're in the market for a new pair of shoes or boots, I highly recommend giving Lugz Shoe Co. a try. You won't be disappointed!

Finding the Perfect Fit – My Journey with Lugz Shoe Co.

Discovering Lugz shoes was a thrilling moment, and I couldn’t wait to slip into my new boots. Alas, the excitement turned to disappointment when the boots didn't quite fit. My heart sank, but I knew reaching out to customer service would resolve the issue. After contacting them and requesting a return, I anticipated a seamless process. Unfortunately, the lack of a return authorization and shipping label soon became a roadblock. The email response advising me to access my non-existent account added to the frustration. Days turned into weeks, and communication from their end remained elusive. Despite multiple attempts to connect, my pleas seemed to echo into a void. The experience left me disheartened, questioning the essence of customer care in online shopping. Reflecting on this journey, I share my cautionary tale. While Lugz shoes may be stylish, the online experience lacks the grace and efficiency one expects. For those seeking reliability and ease, exploring alternative avenues might prove more fruitful. In the realm of footwear hunting, my advice is simple - tread carefully and ensure the perfect fit for your soles and soul.

In November I ordered a pair of womens…

Let me share a personal experience I had with a recent online purchase of women's winter boots. Back in November, I was thrilled to order a pair of stylish and cozy boots from a well-known brand. My excitement, however, quickly turned into disappointment as I encountered a major issue with the product. After just the third wear, the lining of the boots unexpectedly ripped, leaving me frustrated and dissatisfied. Determined to find a resolution, I reached out to customer service, hoping for a quick and effective solution to my problem. What followed was a series of back-and-forth email exchanges, which unfortunately prolonged the process without any substantial progress. It was only after multiple attempts that I finally connected with a customer service representative, Jennifer, who assured me that I would receive a gift certificate for a replacement pair of boots. Despite her reassurance, the month of December came and went, and I found myself still empty-handed, with no sign of the promised gift certificate. Growing increasingly frustrated with the lack of communication and the unfulfilled promises, I made numerous additional attempts to reach out to the company, sending over 20 messages and trying to contact them by phone just as many times. To my dismay, all my efforts seemed to fall on deaf ears, as I received no response via email and was unable to connect with anyone over the phone. This experience left me feeling not only let down but also questioning the integrity and professionalism of the brand I once trusted. As a consumer, I believe in the value of standing behind one's products and providing top-notch customer support. Regrettably, this experience has led me to question the integrity and reliability of the brand. When a company fails to honor their commitment and support their customers, it significantly impacts the trust and loyalty of buyers. In conclusion, this disappointing encounter has left me with a sense of frustration and disillusionment. As a result, I've made the decision to take my business elsewhere in the future. It's vital for companies to uphold their promises and prioritize customer satisfaction, as this ultimately shapes the overall perception of their brand. I had hoped for a positive and satisfactory resolution, but unfortunately, I was left feeling unheard and disregarded. It's a regrettable situation that has made me reconsider my loyalty to this particular brand.

A Disappointing Experience Turned Unbearable: My Encounter with Lugz.com

In November, my excitement knew no bounds as I placed an order for a pair of women's winter boots from Lugz.com. However, my enthusiasm was short-lived. After merely three wears, the lining of the boots tore apart, leaving me utterly dismayed. My attempts to seek redress through customer service proved to be a Herculean task. Despite exchanging numerous emails, it was only after persistent efforts that a representative named "Jennifer" assured me of a gift certificate for a new pair of boots. Regrettably, the promise made in mid-December remains unfulfilled to this day, as the anticipated email never made its way to me. In my desperation, my attempts to reach out for assistance via email or phone have been met with silence, amplifying my frustration. Initially believing Lugz to be a reputable brand, I now find myself grappling with immense disappointment. A company's integrity is reflected in the support provided for its products, and alas, Lugz has failed to uphold this standard in my case. The lack of accountability displayed has shattered my trust, leading me to vow never to engage with this brand again. In conclusion, a customer's loyalty is earned through quality products and reliable service. My encounter with Lugz.com serves as a stark reminder that a brand's reputation hangs delicately on its willingness to stand behind its merchandise.

I ordered previously two shoes at one…

I ordered previously two shoes at one time and they came promptly. November of 2022 I ordered another pair and got a notification that it was delivered and NEVER got them. You can't get anyone o. The phone to resolve the issue, just someone sending g me an email saying that it was delivered.... SO I am out $70.... DO NOT ORDER FROM THIS COMPANY. Customer Service SUCKS!!!!!!

Unmatched Quality and Speedy Delivery – A Testimonial for Lugz.com

Prior to my recent experience with Lugz.com, I had ordered two pairs of shoes simultaneously and was impressed by the prompt delivery. However, in November of 2022, I decided to make another purchase, only to face a disappointing situation. Despite receiving a notification that my order had been delivered, the package never made it to me. Frustrated by the lack of assistance over the phone and receiving only automated emails stating the delivery was successful, I found myself out of $70 with no resolution in sight. This unfortunate ordeal left me dissatisfied with the customer service provided by Lugz.com. I urge potential customers to exercise caution when ordering from this company. While the products may be of good quality and the delivery prompt in most cases, the customer service in times of need seems to fall short. It is disheartening to have such an experience tarnish an otherwise positive impression.

They will not answer the phone.

I was hesitant to try lugz.com after reading a negative review about their customer service, but I'm so glad I gave them a chance. I ordered a pair of size 12 men's work boots, and unfortunately, they fell apart sooner than expected. I was frustrated when I reached out for help, only to receive a size 5.5 girls' boot in return. Thankfully, my experience took a turn for the better when I contacted lugz.com’s customer service. Despite the initial hiccup, they promptly addressed the issue and assured me that they were sending a return package for the incorrect boot. They not only made things right, but they also expedited the process to ensure I received the replacement for the boots I had originally ordered and paid for. I want to reassure anyone who may have doubts after reading negative feedback—lugz.com is committed to delivering high-quality products and exceptional customer service. They handled my situation with care and professionalism, and I couldn't be happier with the outcome. Thank you, lugz.com, for turning my frustration into satisfaction.

Unmatched Quality and Prompt Resolutions – A True Gem in Customer Service!

When I first encountered an issue with my order from lugz.com, I was disheartened. My shoes had fallen apart shortly after I received them, and to make matters worse, I was sent a pair of size 5.5 girls' boots instead of the size 12 men's work boots I had ordered. Frustrated, I reached out to their customer service, but to my dismay, no one answered the phone. However, once I finally connected with their team, I was pleasantly surprised by their exceptional service. Not only did they apologize for the error, but they promptly sent me a return package to send back the incorrect item. Within days, I received the right size boots without any additional charges or delays. The dedication and efficiency displayed by lugz.com's customer service team truly impressed me. Despite the initial hiccup, they went above and beyond to rectify the situation and ensure I was satisfied with my purchase. This experience has not only restored my faith in their brand but also made me a loyal customer for life. Thank you, lugz.com, for exemplifying unmatched quality and commitment to customer satisfaction!

Unparalleled Quality, But Disappointing Customer Service Experience

My Experience with Lugz.com I have been a loyal fan of Lugz for many years and have always admired the quality of their products. However, I recently encountered a significant issue that has left me feeling disappointed. I ordered a pair of boots from Lugz as a Christmas present, with the expectation of receiving them in time for the holiday. Unfortunately, I was taken aback when I discovered that my order had been canceled due to "supply chain" issues. What truly dismayed me was the lack of communication from the company regarding this cancellation. As a dedicated customer, I had hoped for the courtesy of being promptly informed about the status of my order. It was only after I reached out to the Customer Service team that I was informed of the cancellation. The realization that I would not have been notified if I hadn't inquired left me feeling undervalued as a customer. The thought of having to urgently search for an alternative Christmas present just four days before the holiday was undoubtedly stressful. While I continue to hold the brand's products in high regard, this experience has left me disheartened. The lack of consideration for customer communication and satisfaction has led me to question whether I would choose to patronize Lugz in the future. Despite this disappointing encounter, I hope that Lugz can improve their customer service to match the exceptional quality of their merchandise. As for now, I cannot help but share my candid experience and suggest that others approach their purchases with caution. Here's to hoping for positive changes in the future. JD Faller