Users Voice for Lumasleep

0% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
98% users rated Excellent
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Lumasleep Overall rating
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Quality

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Review article published on: 04 Jul 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.9 2.3 2.4 1.2 1
Oct 2022 5 4.7 3.6 2.6 1.3 1
Mar 2023 5 3.8 5 4 1.4 1
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Detailed Lumasleep Review by

Introduction

Lumasleep.com is an online sleep product store that offers high-quality mattresses, pillows, sheets, and other sleep accessories. The company aims to provide customers with a comfortable and luxurious sleeping experience by offering a wide range of products at an affordable price.

Pros and Cons

Pros: Lumasleep.com offers a variety of products to choose from, including mattresses, pillows, and sheets. The company provides free shipping and returns, a 120-night sleep trial, and a 10-year warranty on mattresses. Customers can also enjoy significant discounts and promotions on their products. Cons: The company's product selection could be more diverse, as it only offers a limited range of products compared to other sleep product stores.

User Experience

Lumasleep.com provides customers with an easy-to-use website that is well-organized and simple to navigate. The website is user-friendly and provides easy access to product information, pricing details, and customer reviews. The company also has excellent customer service that is responsive and helpful in addressing customer queries.

Pricing and Value for Money

Lumasleep.com products are priced competitively, and their quality justifies their affordability. The company offers various discounts and promotions that allow customers to save money on their purchases. Lumasleep.com's products are durable, long-lasting, and provide an excellent value for money.

Alternatives

Alternatives to Lumasleep.com include other sleep product stores such as Casper, Purple, and Tuft & Needle. These other stores offer a wider selection of sleep products, but Lumasleep.com has a distinct focus on quality and affordability.

Customer Service

Lumasleep.com has a knowledgeable and friendly customer service team that is available 24/7 to handle customer inquiries and resolve issues. The company's customer service team is efficient and dedicated to ensuring customer satisfaction.

Product Quality and Selection

Lumasleep.com's products are of high quality and provide exceptional comfort, durability, and support. The company's selection of products is limited, but it focuses on offering the best products that meet the high standards of the company.

Website Usability

The Lumasleep.com website is well-designed, easy to navigate, and provides all the necessary information about the company's products and services. The site has a clean design, minimal use of text, and clear visuals that provide customers with an enjoyable shopping experience.

Returns and Exchanges

Lumasleep.com offers free returns and exchanges on all its products. The company's return policy is simple, and customers can return their products within the 120-night sleep trial period. The company also offers a hassle-free refund process.

Promotions and Discounts

Lumasleep.com offers various discounts and promotions that allow customers to save money on their purchases. The company provides special offers and promo codes that customers can use to purchase products at discounted prices.

Reputation

Lumasleep.com has a positive reputation among its customers, with many satisfied customers. The company's customer service is highly praised, and the quality of its products is recognized as being high-quality and durable.

Payment Options

Lumasleep.com accepts various payment options, including credit/debit cards, PayPal, and Affirm financing. The company's payment process is secure, and customers can trust that their financial information is safe.

Loyalty Programs

Lumasleep.com does not currently offer a loyalty program, but it provides various discounts and special promotions to its customers.

Customer Reviews

Customer reviews on Lumasleep.com's website are positive, with many customers praising the quality, comfort, and durability of the company's products. Customers also appreciate the company's excellent customer service and hassle-free return policy.

Community Involvement

Lumasleep.com is dedicated to supporting the community by donating a portion of its profits to local charities. The company is also committed to sustainability and environmentally-friendly practices.

Shipping and Costs

Lumasleep.com provides free shipping on all its products, and customers can expect their purchases to be delivered within 3-5 business days. The company also offers white-glove delivery for an additional fee. The company has transparent pricing, and customers can trust that there are no hidden costs associated with their purchases.

Lumasleep Recent User Reviews

User Rating

5 stars

24

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Reviewer Name: Pintu Gonard

Review Submission Date: 2022-10-14

Review Title: I bought last month a luna mattress and…
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Review Description: I bought last month a luna mattress and is wonderful.The sleep is much better now and i love it.

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Reviewer Name: Steve Boyle

Review Submission Date: 2022-05-12

Review Title: Bought three mattresses, Amazing Quality & price
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Review Description: I bought three mattresses for my family. We really enjoy our new mattresses. We all sleep very well on it and after several months it's still holding up. Pricing of product is extremely competitive.

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Reviewer Name: Harrison W

Review Submission Date: 2020-09-03

Review Title: I slept 8 hours every night the past week
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Review Description: I recently purchased a the Luma Hybrid Mattress. Wow! I havent had a full 8 hours of sleep continuelsly in a very long time. The mattress is ideal for me. 6'2, 250lbs; with a few minor back injuries along the way. Stephano was of great help when I was shopping around. He wasnt pushy, no gemics type of rep. I really appreacited that. I highly reccomend Luma Sleep as a company, along with their product line.

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Reviewer Name: donna wolfe

Review Submission Date: 2019-02-23

Review Title: We have never slept so well
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Review Description: We have never slept so well! I even had to wake my husband up which has never happened in our 33 years of marriage. The foundation was easy to put together. At first, I thought the foundation was low to the ground, but once the mattress was placed in the foundation the height of our bed was perfect. Wished we would of purchased our lumasleep mattress sooner!!

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Reviewer Name: Mara Sofferin

Review Submission Date: 2019-02-23

Review Title: Can’t get a response from customer…
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Review Description: Can’t get a response from customer service. This is also the second time I’ve received (and completed) this review request. It appears that Luma needs less automation and more real human staff.

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Reviewer Name: Brian

Review Submission Date: 2019-01-06

Review Title: Service was great with prompt…
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Review Description: Service was great with prompt notifications all throughout the process. Mattresses are going on our new twin bunk beds and they are pretty comfy starting out.

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Reviewer Name: Jesse W

Review Submission Date: 2018-12-22

Review Title: All latex sleep system
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Review Description: We received the all latex sleep system. Two weeks in and it's been very good for us. Back pain almost gone, after sleeping on a 10 year mattress previously. There were a couple of small spots on the covers due to shipping/delivery and Luma went above and beyond to ship us replacement covers for both the base and topper, even though the topper had only a small spot. Appreciate the great customer service.

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Reviewer Name: Laura Bikowski

Review Submission Date: 2018-12-18

Review Title: Amazing customer service
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Review Description: Amazing, attentive customer service

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Reviewer Name: Andrea London

Review Submission Date: 2018-12-17

Review Title: We have purchased 3 Luma mattresses in…
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Review Description: We have purchased 3 Luma mattresses in the last 6 months, two for our new house and one for our daughter in her apartment My husband, daughter and I agree that this is the best mattress any one of us has ever had. We had white glove delivery service which went well in Florida, but there were a couple of glitches with the NYC delivery. Luma stayed on top of it and Stefano, in particular, should be commended for extraordinary customer service

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Reviewer Name: James Stanford

Review Submission Date: 2018-11-28

Review Title: Solid customer service
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Review Description: When delivery of our mattress pad was to be delayed slightly, the company informed us promptly and kept providing updates on shipping. So far we are quite pleased with the product and the company.