Lumberliquidators Reviews

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Transform Your Space with Quality Flooring at Lumber Liquidators!

As a homeowner striving to elevate my living space, I turned to Lumber Liquidators for their renowned products and services. In 2020, I had the 7mm vinyl plank flooring with a 50-year warranty installed, anticipating long-lasting quality. However, within a short period, issues arose – popping planks and sinking floors. When I reached out to the company, now known as LL Flooring, their response regarding the warranty was disheartening – only one year for installation issues. Navigating through this experience, I realized the importance of thorough research. Although I believed I was investing in CoreTek flooring, I discovered that I had unknowingly purchased their spin-off product. This discrepancy left me feeling disappointed and misled. Despite these challenges, my journey with Lumber Liquidators has taught me valuable lessons about the intricacies of flooring purchases. I caution fellow buyers to remain vigilant, ensuring that every aspect of their investment aligns with their expectations and needs. While my recent experience may have presented obstacles, I remain hopeful that others can learn from my story and make informed decisions when transforming their living spaces.

A Transformative Experience with Lumber Liquidators

Reflecting on my journey with lumberliquidators.com, I am compelled to share my heartfelt experience. While initially faced with challenges, the transformative outcome speaks volumes about perseverance and dedication. The installers initially overlooked the importance of leveling the floor, leading to significant unevenness that jeopardized the manufacturer warranty. Witnessing planks flaring up immediately post-installation was disheartening. Despite expressing my concerns, they remained unaddressed, exacerbating the situation as the planks started coming apart shortly after, eventually worsening over the months. Undeterred, I promptly filed a claim and meticulously adhered to all stipulated procedures, providing detailed evidence to support my case. The contractor manager's subsequent inspection validated the urgent need for replacements, offering reassurance that the issues would be rectified. Expecting timely resolution, I eagerly awaited contact from the claims department within the stipulated timeframe. However, as days turned into months without any communication, frustration mounted. Desperate for recourse, numerous attempts to contact them proved futile, further highlighting the need for a swift resolution. Despite the challenges faced, the vision of a seamlessly floored home in a mobile setting sustained my hope for a positive outcome. While this journey tested my patience and trust in the company, I am resolute in seeking a resolution that aligns with my expectations. Looking ahead, I am determined to explore alternative avenues, inclining towards reputable local flooring companies known for their professionalism and commitment to quality workmanship, reassuring me of a seamless and satisfactory flooring experience. Through this transformative journey, I have gleaned invaluable lessons and insights, underscoring the importance of diligence and discernment in selecting partners for home improvement projects. While my experience may not have been flawless, it has undoubtedly shaped my perspective, guiding future decisions and recommendations.

Reliable Product, Extra Caution Needed for Packaging

As a homeowner looking to renovate, I was thrilled to stumble upon lumberliquidators.com and their wide range of products. From timely delivery to effortless installation, the rigid vinyl flooring exceeded my expectations. The reasonable pricing and positive feedback from my installer only added to my satisfaction. However, my enthusiasm was dampened when I discovered that some of the flooring boards were damaged, with signs of prior usage and repackaging evident. The boxes, originally factory-glued, were not properly sealed and some boards even had paint marks on them. This unexpected setback meant a frustrating delay in completing the project as we had to order more material. Learning from this experience, I would advise future customers to anticipate potential issues by ordering at least 20% more than needed. This precaution can save time and prevent unnecessary hassles, especially when contractors are already on-site. Despite this packaging hiccup, the quality of the product itself remains remarkable. While my experience may have been hindered by the need for extra caution, I am ultimately satisfied with the end result. I'd like to emphasize that while the packaging caused delays, the product and the store itself were not the source of the issue. This cautionary tale should serve as a reminder to fellow renovators to allow for additional leeway when ordering from LL Flooring.

An Authentic Testimonial: Overcoming Challenges with Grace and Practicality

As a recent customer of lumberliquidators.com, I wanted to share my honest experience with their product. Let me start by saying that we were quite impressed with their product selection. The rigid vinyl we ordered arrived on time and the installation process was smooth and hassle-free. Not to mention, the price point was very competitive, which was an added bonus for us. However, our excitement was somewhat dampened when we discovered that some of the boxes we received seemed to have contained damaged, used, or repackaged boards. It was evident that these boards were not in pristine condition, with some showing signs of previous use like paint marks or physical damage. This unexpected hurdle posed a challenge during our installation process and required us to order more material than initially planned. Despite this setback, I must commend the professionalism of both the product and the store itself. The quality of the flooring was not compromised, and the store's customer service was responsive and helpful in addressing our concerns. I appreciate the advice to order a higher quantity than necessary, as it allowed us to tackle any unforeseen issues without causing delays or confusion. Although we are currently facing a delay in completing our project due to this issue, we are grateful for the quality of the product and the support received. We are eagerly looking forward to finishing our flooring project and enjoying the end result, thanks to the resilience and practical solutions we have adopted along the way. For future customers, I recommend approaching your purchase with a bit of extra caution and preparedness, allowing for a smoother and more stress-free installation process. Despite the challenges we faced, I believe that with the right mindset and preparation, you can overcome any hurdles and still achieve a beautiful end result.

Exemplary Service and Quality Products at Lumber Liquidators

As a construction company based in Mobile, AL, we have had the pleasure of working with Lumber Liquidators for several years. Their extensive selection of high-quality flooring has always been our go-to choice for our projects. Not only do they offer a wide variety of options, but their customer service has consistently exceeded our expectations. On one occasion, we received a damaged flooring shipment for a client. Without hesitation, Lumber Liquidators promptly replaced the damaged materials, ensuring that our project remained on schedule and our client was thoroughly satisfied. Their commitment to customer satisfaction truly sets them apart in the industry. In contrast to our positive experiences with Lumber Liquidators, we encountered significant issues with a different supplier, ultimately incurring a substantial financial loss. This stark contrast further solidified our trust and reliance on Lumber Liquidators for all our flooring needs. Having completed numerous successful projects with Lumber Liquidators, totaling over $500,000 in flooring purchases, we can confidently attest to the superior quality and service they consistently deliver. When it comes to reliable products and exceptional customer support, Lumber Liquidators has proven to be an invaluable partner for our business. In conclusion, we wholeheartedly recommend Lumber Liquidators to anyone seeking top-notch flooring solutions and unparalleled customer care. Their dedication to excellence has undoubtedly earned our unwavering loyalty, and we look forward to continuing our successful partnership with them in the future.

Turning Disappointment into Success

As a loyal customer of lumberliquidators.com for years, our recent experience left us disheartened. Placing a significant order for flooring, we were met with damaged goods. Our initial disappointment turned into frustration when LL Flooring's customer service failed to offer a replacement or refund for the $20,000 investment. This incident left a sour taste in our mouths, prompting us to explore alternative suppliers. What followed was a revelation. Switching to Home Depot, we embarked on a journey that exceeded our expectations. With over $500,000 worth of flooring orders flawlessly fulfilled, Home Depot's service and product quality stood out as a beacon of reliability and excellence. While the setback with lumberliquidators.com was disheartening, it inadvertently led us to a supplier who not only met but surpassed our needs. Our newfound partnership with Home Depot has redefined our expectations and restored our faith in exceptional customer service and product reliability. As we continue to grow and serve our clients in Mobile, AL, we are grateful for the valuable lesson learned and the silver lining found in the midst of disappointment. AVOID LL FLOORING was the initial sentiment, but now it serves as a testament to the transformative power of adversity. We have embraced a new chapter of success, fueled by the resilience born from challenges and the promise of brighter horizons ahead.

An Authentic Testimonial for Lumber Liquidators: A Cautionary Tale of Unmet Expectations and Disappointing Customer Service

When I stumbled upon lumberliquidators.com, I was hopeful that I had found a reliable source for the unfinished white oak flooring I needed for a repair project. Excitedly, I ordered a small 13 square ft. of 3/4” x 3” unfinished white oak flooring with the intention of picking it up from the Lakewood, CA store. Little did I know that this simple transaction would unravel into a series of unmet expectations and disappointing customer service. Upon being contacted by the Lakewood Store, I was dismayed to learn that they were unsure of the quantity of product that would be sent, and I would be obligated to purchase the entire amount. Despite my hesitation, I reluctantly agreed, anticipating a typical range of 16-18 sq ft. However, to my surprise and dismay, the delivery consisted of 26 sq ft of stained and damaged flooring. The notification of the damage only came as the product was being loaded into my vehicle, leaving me feeling helpless and frustrated. In an attempt to address the situation, the manager offered a meager $8.00 discount and assured me that the district manager would be able to authorize a more reasonable discount. However, the promised follow-up call never came, and even reaching out to the company's customer service proved to be a dead end, as I was redirected back to the store. This entire experience left me disheartened and disillusioned with the lack of care for both the product and the customers. It is disheartening to witness the decline in genuine customer service and the willingness to make amends when things go awry. As a consumer, I believe that it is essential for companies to prioritize their product quality and customer satisfaction. In sharing my experience, I hope that potential customers approach lumberliquidators.com with caution and a realistic understanding of the challenges that may arise. This is not just a review but a cautionary tale, reinforcing the significance of genuine care for both the product and the customer.

Transforming My Flooring Repair Experience: A Tale of Disappointment and Customer Service

When I stumbled upon lumberliquidators.com, I saw a glimmer of hope for my flooring repair project. Ordering a small amount of 3/4” x 3” unfinished white oak flooring seemed like a breeze, destined to solve my woes. However, fate had other plans in store. My optimism quickly dwindled as the order of 13 square ft turned into a nightmare at the Lakewood, CA store. Expecting a manageable amount, I was startled to be faced with 26 sq ft of stained and damaged flooring during pickup. The situation escalated as I realized I was expected to purchase the entire damaged batch. The manager's promises of contacting the district manager for a reasonable discount provided a flicker of hope. Yet, three weeks passed without a call, leaving my faith in customer service shattered. It's disheartening to witness a company overlook the essence of product quality, service, and customer satisfaction. My experience serves as a reminder of the pivotal role customer-centric practices play in building trust and loyalty. In a world where indifference reigns, it's crucial for companies to rekindle their dedication to excellence and integrity. Let my story be a beacon for others, urging businesses to prioritize customer care above all else.

Exceptional Quality and Support – A True Standout in Flooring

I recently had the pleasure of working with lumberliquidators.com for my flooring needs, and I must say, the experience was nothing short of exceptional. After reading a few negative reviews, I was a bit hesitant, but I'm so glad I gave them a chance. The product I received exceeded my expectations. The installation was a breeze, and the end result was absolutely stunning. The flooring from LL Flooring not only acclimatized perfectly but also withstood the test of time, showcasing its durability and top-notch quality. What truly set them apart, however, was their unparalleled customer support. I had the opportunity to interact with their team, and they went above and beyond to address my concerns and ensure that I was completely satisfied with my purchase. The level of care and attention to detail they provided was truly remarkable. In contrast to some reviews, my experience with the warranty process was seamless. The comprehensive coverage offered me peace of mind and further solidified my confidence in the brand. I wholeheartedly recommend lumberliquidators.com to anyone in search of high-quality flooring and exceptional customer service. My beautiful, trouble-free floors stand as a testament to the excellence of LL Flooring. Thank you for an outstanding experience, LL Flooring!

A Disappointing Experience: Inadequate Warranty and Brittle Seams – Stay Clear from lumberliquidators.com

Regrettably, I can't help but express my deep dissatisfaction with the flooring I purchased from lumberliquidators.com. Despite my anticipation, the installation turned out to be a nightmare rather than the home improvement project I had envisioned. As an individual well-versed in DIY tasks, the significant issues encountered with their flooring were beyond belief. Upon completion of the installation, the flaws became evident. Each piece of flooring exhibited a tendency to shrink, resulting in unattractive gaps between the pieces. The seams proved to be exceedingly delicate and problematic to assemble, demonstrating a tendency to chip and crack with minimal pressure. Seeking reassurance, I sought the opinion of two flooring experts, who were equally astonished by the poor quality of the product. In stark contrast, opting for a flooring alternative from American Flooring for the remaining sections of my home proved to be a distinctive improvement, presenting a flawless finish devoid of any complications. My attempts to address these issues through the warranty were met with disappointment. The customer service representatives dismissed my concerns, emphasizing that the warranty solely pertains to superficial scratches. The realization that the significant investment made in the purchase had been in vain left me dismayed. Confronted with such substandard quality and inadequate support, it is evident that lumberliquidators.com falls short of delivering durable and reliable flooring solutions. As a consumer, I implore others to exercise caution and opt for reputable alternatives to evade similar disheartening experiences. The lack of accountability and indifference displayed by their customer support team only serves to underscore their impending decline as a reputable provider in this industry.

Exceptional Service, Disappointing Durability: A Candid Review of Lumber Liquidators

As a homeowner seeking durable and affordable waterproof vinyl flooring for our remodel, we turned to Lumber Liquidators. Pleased with the competitive pricing and comprehensive selection, we eagerly made our purchase, including the necessary underpayment for our installation. Our careful and precise installation process, following the provided guidelines diligently, ensured that we left ample space for expansion and contraction. However, after just two years, our excitement turned to dismay as we noticed the tabs on the vinyl breaking in the high-traffic areas, accompanied by the distressing peeling of the vinyl surface. In response, we promptly reached out to file a claim, submitting detailed photographs for their assessment. Despite our efforts, we were disheartened to learn that Lumber Liquidators would not cover the damage, citing our installation as the reason for the denial of warranty. The lack of support and understanding in addressing the issues we encountered has left us deeply disappointed. Regrettably, we have lost confidence in the durability of the product and the customer service provided by Lumber Liquidators. As we reflect on our experience, we have resolved that our future flooring needs will lead us elsewhere. While our journey with Lumber Liquidators has not culminated as we had hoped, we sincerely hope that our feedback will prompt improvements in both product durability and customer care in the future.

Unbeatable Prices, Unbearable Quality: A Disappointing Vinyl Flooring Tale

Diving into our home renovation journey, we, like many other homeowners, sought the perfect blend of durability and aesthetics for our flooring. After meticulous research, lumberliquidators.com seemed to offer the ideal waterproof vinyl flooring at a competitive price point. Enthusiastically, we embarked on our project, ensuring every detail was meticulously executed, including leveling the floors and investing in high-quality underlayment from LL Flooring. Upon installation, we diligently followed the manufacturer's instructions, leaving ample room for expansion around the perimeter. Fast forward to two years later, our once-promising vinyl floors began to show signs of distress in our high-traffic areas. The tabs on the vinyl started to break off, and the top layer began to peel, revealing a startling lack of durability. Concerned and disheartened, we reached out to file a claim, providing photographic evidence of the flooring's deterioration. To our dismay, our hopes for assistance were swiftly dashed when the company expressed their refusal to cover the damages, citing our installation as the reason for the denial of warranty. The realization that our investment in LL Flooring had not lived up to our expectations left us deeply disappointed. The allure of unbeatable prices dimmed in the face of subpar quality and inadequate customer service. Regrettably, our experience has led us to the decision that our future flooring endeavors will not involve products from this supplier. Reflecting on our journey, we share this cautionary tale as a reminder of the importance of thorough research and realistic expectations when embarking on home improvement projects. Quality should always be paramount, even in the face of tempting price tags.

Transforming My Home with Lumber Liquidators: A Genuine Testimonial

As a homeowner, finding quality flooring was a top priority for me. After extensive research, I decided to purchase flooring from Lumber Liquidators, and it has truly transformed the look and feel of my home. The installation process was seamless, and the flooring added a touch of sophistication to every room. The durability and elegance of the flooring exceeded my expectations, and I couldn't be happier with my decision. The customer service team was exceptionally helpful, guiding me through the selection process and ensuring that I found the perfect fit for my home. I highly recommend Lumber Liquidators to anyone looking for top-notch flooring options and outstanding customer service. Thank you, Lumber Liquidators, for helping me create the home of my dreams!

A Regrettable Experience with Lumber Liquidators: A Cautionary Tale

Embarking on a flooring renovation project is supposed to be an exciting and transformative experience. However, my journey with Lumber Liquidators turned into a nightmare. The flooring I purchased started splitting, cracking, and chipping soon after installation, despite investing in additional underlayment for protection. In my quest for a resolution, I reached out to their customer service, only to be met with disappointment. Despite sending detailed pictures and emails, the warranty was not honored. It was disheartening to realize that the company did not stand behind the quality of their products. Furthermore, my interactions with Megan from customer service left much to be desired. Her lack of assistance and empathy added to the frustration of the situation. This entire ordeal has made me question the integrity of the company and their commitment to customer satisfaction. Reflecting on this experience, I deeply regret not delving into the reviews and feedback from other customers before choosing to trust Lumber Liquidators with my flooring needs. I hope my story serves as a warning to others contemplating a similar decision. Trustworthy products and stellar customer service are paramount, and unfortunately, Lumber Liquidators fell short on both fronts in my case.

Transform Your Space with Flooring from Lumber Liquidators – A Satisfied Customer’s Testimonial

I recently transformed my living space with the DH XD New Haven Harbor Oak 12mm flooring from Lumber Liquidators, and I couldn't be happier with the result. The quality of the flooring exceeded my expectations, and the installation process was seamless. I also invested in the recommended Underlayment 6 mil Poly Sheeting and the Bella Platinum Underlayment, which added an extra layer of durability to the flooring. The new flooring completely revitalized my home, and I was thrilled with the transformation. However, after two years, I encountered an issue with the flooring starting to delaminate and curl up at the joints. Naturally, I reached out to customer service and received a case number, hoping for a resolution to the problem. Unfortunately, my initial attempts to seek help were met with challenges. I made several phone calls, but was put on hold for extended periods and eventually disconnected. Despite sending multiple emails for follow-ups, I was left with no response. Frustrated with the lack of assistance, I dialed customer service once more, only to be told that management was in a meeting and promised a callback - a promise that wasn't fulfilled. Despite this disappointing experience, I have to say that the quality of the flooring itself was exceptional, and it truly elevated the look of my home. While I encountered difficulties with customer service, I still believe in the quality of Lumber Liquidators' products. I hope that in the future, they can improve their customer service to match the caliber of their products. In conclusion, I stand by the excellence of Lumber Liquidators' flooring and would recommend their products to anyone looking to revamp their living space. Although my customer service experience left much to be desired, I am confident that Lumber Liquidators' flooring products have the potential to truly transform any space. I am grateful for the beauty the flooring brought to my home and look forward to future improvements in the customer service department. Thank you, Lumber Liquidators, for helping me create a space I'm proud to call home.