Users Voice for Luxepolis

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Luxepolis Overall rating
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Review article published on: 12 Mar 2023

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 3 4.8 3.3 4.1
Feb 2023 5 1.3 5 5 5 5
Mar 2023 5 1.2 5 5 5 5
Line Chart for Rating of peer stores

Detailed Luxepolis Review by

Introduction is an Indian luxury fashion and lifestyle e-commerce website that provides its customers with a curated selection of designer and luxury products at affordable prices. The website was founded in 2016 and has since grown to become one of the most recognized e-commerce websites in India.

Pros and Cons

  • Wide variety of luxury products
  • Affordable prices compared to other luxury websites
  • User-friendly website interface
  • Fast and reliable shipping
  • Flexible return and exchange policy
  • Not all luxury brands are available on the website
  • Certain products are not always available in all sizes
  • Customer service could be improved

User Experience provides a seamless and user-friendly experience for its customers. The website has a simple design that allows customers to easily navigate through different categories, such as clothing, shoes, accessories, and beauty products. The website's search feature is also efficient and effective.

Pricing and Value for Money offers its customers affordable prices compared to other luxury websites. The website achieves this by sourcing products directly from authorized dealers, thus reducing the costs of intermediaries. Additionally, the website offers promotions and discounts to its customers, making luxury products more accessible to a wider audience.


Some of the alternatives to include other luxury e-commerce websites such as,, and

Customer Service provides its customers with a satisfactory level of customer service. The website's customer service team is available through email and phone, and they are responsive and helpful. However, certain customers have reported that the website could improve its customer service.

Product Quality and Selection provides its customers with a wide variety of luxury products, including clothing, shoes, bags, and jewelry. The website guarantees the authenticity of all products and sources them directly from authorized dealers. The website also offers products from popular luxury brands such as Gucci, Chanel, and Prada.

Website Usability has a user-friendly website interface that makes it easy for customers to browse and purchase products. The website is visually appealing and has a simple design that allows customers to easily navigate through different categories.

Returns and Exchanges offers its customers a flexible return and exchange policy. Customers can return or exchange products within 14 days of receiving their order. Returned products must be in their original condition and packaging.

Promotions and Discounts offers its customers promotions and discounts on a regular basis. Customers can sign up for the website's newsletter to receive updates on the latest promotions and discounts.

Reputation has a good reputation among its customers. The website has received positive reviews for its affordable prices, wide variety of luxury products, and reliable shipping.

Payment Options offers its customers a variety of payment options, including credit and debit cards, net banking, and cash on delivery.

Loyalty Programs does not currently have a loyalty program for its customers.

Customer Reviews

Customers have left positive reviews for, praising the website's affordable prices, wide selection of luxury products, and fast shipping. However, some customers have reported issues with customer service.

Community Involvement is involved in various community initiatives, such as supporting underprivileged children and promoting sustainability in fashion.

Shipping and Costs provides its customers with fast and reliable shipping at affordable prices. The website has a standard shipping fee of Rs. 100 and offers free shipping for orders over Rs. 999. The website also offers express shipping for an additional fee.