Users Voice for Luxury

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Luxury
Luxury Overall rating
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Review article published on: 17 Jan 2019

Last updated by on 10 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 1.4 4.1 1.3 4.2
Feb 2023 5 3 1.3 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Luxury Review by

Introduction is an online marketplace that offers a wide range of luxury fashion products such as clothing, accessories, and footwear for men and women. The website features exclusive collections from some of the world's most renowned luxury brands, making it a popular online shopping destination for fashion-conscious individuals. In this editorial review, we will dive into the various aspects of to help you make an informed purchase decision.

Pros and Cons

Pros: • A vast selection of luxury products from renowned brands • User-friendly website with easy navigation and smooth checkout process • Convenient payment options, including cash on delivery • Free shipping and returns • Regular promotions and discounts Cons: • Higher prices compared to other online shopping destinations • Limited product availability on some brands and categories

User Experience offers an excellent user experience, with a clean and straightforward website design. The homepage features a slideshow of the latest collections, making it easy for shoppers to stay up-to-date with the latest fashion trends. The navigation menu is well-organized, with options for men and women's categories, brands, and collections. Shoppers can filter products based on brand, price, and color to find their desired items quickly.

Pricing and Value for Money offers a vast selection of luxury products, but the prices may be higher compared to other online shopping destinations. However, the website does offer regular promotions, discounts, and flash sales, making it more affordable for shoppers on a budget. Moreover, the website offers value for money by providing free shipping and returns.


If you are looking for luxury fashion products online, there are many alternatives to consider. Some popular options include: • Net-A-Porter: A well-known online marketplace for luxury fashion products with a vast selection of designer fashion, accessories, and beauty products. • Farfetch: An online platform that offers luxury fashion products from boutiques all over the world. • Mytheresa: A European online luxury fashion retailer that specializes in clothing, accessories, and footwear for women.

Customer Service offers excellent customer service, with a dedicated team of professionals available to answer any questions or concerns that shoppers may have. The website provides a contact form, email address, and phone number for customer support. Moreover, customers can track their order status and receive regular updates via email and SMS.

Product Quality and Selection offers a wide range of luxury products from some of the world's most renowned brands, including Gucci, Prada, and Versace. The products are of exceptional quality and designed to last. However, some categories and brands have limited product availability, which may be disappointing for some shoppers.

Website Usability has a user-friendly website design, optimized for easy navigation and search. The website loads quickly, and the products are well-organized, making it easy for shoppers to find their desired items quickly. The checkout process is smooth, and shoppers can easily review their cart before placing their orders.

Returns and Exchanges offers free returns and exchanges within 15 days of delivery. Shoppers can initiate their returns and exchanges online, and the website provides clear instructions on the process.

Promotions and Discounts offers regular promotions and discounts, including flash sales and seasonal offers. The website also provides an option to sign up for their newsletter to receive exclusive promotions and discounts directly to your inbox.

Reputation has a positive reputation for offering luxury fashion products from renowned brands with exceptional customer service. The website has a Trustpilot score of 4.2 out of 5, based on over 500 reviews.

Payment Options offers a range of payment options, including credit card, debit card, net banking, and cash on delivery. The website also provides an option to save your payment details for a more convenient checkout process in the future.

Loyalty Programs does not offer any loyalty programs at the moment. However, the website may introduce a loyalty program in the future to reward their frequent shoppers.

Customer Reviews displays customer reviews on their product pages, allowing shoppers to make informed purchase decisions based on the experiences of previous buyers. The website also provides an option to filter reviews based on the rating, making it easier for shoppers to find the most relevant reviews.

Community Involvement is committed to giving back to the community and has partnered with various NGOs to donate a portion of their profits to support various social causes.

Shipping and Costs offers free shipping on all orders, with delivery within 7-10 business days. However, the website does not offer international shipping at the moment. The website provides clear information on shipping costs, allowing shoppers to make informed purchase decisions.