Users Voice for Lyleandscott

51% users rated Terrible
10% users rated Poor
0% users rated Average
1% users rated Very Good
39% users rated Excellent
Pie Chart Review Representation for Lyleandscott
Lyleandscott Overall rating
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User Interface
Quality

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Review article published on: 29 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.4 1 1.2 4.4 2.7 4.5
Oct 2022 1 1 1.3 4.6 5 3.6
Nov 2022 2 1 1.4 4.2 1 4.4
Dec 2022 5 5 5 5 5 5
Mar 2023 4.5 1.5 1.4 3.6 4.9 4.1
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Detailed Lyleandscott Review by

Introduction

Lyle & Scott is a British fashion brand that has been around for over 140 years. It began as a knitwear company, but has since expanded into a full range of men's clothing, footwear, and accessories. Their website, lyleandscott.com, offers a wide range of products for men of all ages, as well as a user-friendly shopping experience.

Pros and Cons

Pros: - A wide variety of clothing, footwear, and accessories for men - Frequent sales and promotions - Free standard shipping on orders over £75 - Easy returns and exchanges - Loyalty program for frequent shoppers Cons: - No women's or children's clothing available - Limited sizing options - Higher price point than some other brands - Limited color options for some items

User Experience

Overall, the user experience on lyleandscott.com is smooth and intuitive. The website is well-organized, with easy navigation and clear product categories. The search function is also useful and returns accurate results. Product pages are detailed and informative, with multiple images and a size guide to help customers make informed decisions.

Pricing and Value for Money

Lyle & Scott's pricing is on the higher end of the spectrum, but this is reflected in the quality of their products. The brand uses premium materials and offers long-lasting, timeless designs. They also frequently offer sales and promotions, which can make their products more affordable.

Alternatives

Some alternatives to Lyle & Scott include: - Fred Perry - Ben Sherman - Barbour - Lacoste

Customer Service

Lyle & Scott offers excellent customer service, with a responsive support team that is available both by phone and email. They also have a comprehensive FAQ section on their website that can answer many common questions. In addition, their easy returns and exchanges policy makes it simple for customers to make changes to their orders if needed.

Product Quality and Selection

Lyle & Scott's products are high-quality, with attention paid to every detail. They use premium materials and combine classic designs with modern touches. Their selection is broad, with a wide range of clothing items as well as accessories and footwear.

Website Usability

The website is designed to be user-friendly, with intuitive navigation and clear product categories. The search function returns accurate results and the product pages are informative and well-organized. The site also loads quickly, making for a seamless shopping experience.

Returns and Exchanges

Lyle & Scott offers easy returns and exchanges for all customers. Items can be returned or exchanged within 28 days of purchase, provided they are in their original condition with all tags attached. The brand provides a returns label with every order, making the process simple and hassle-free.

Promotions and Discounts

Lyle & Scott offers frequent sales and promotions on their website, as well as through their email newsletter and social media channels. Customers can also take advantage of their loyalty program, which rewards frequent shoppers with exclusive discounts and early access to sales.

Reputation

Lyle & Scott has an excellent reputation for quality, with many satisfied customers across the globe. The brand has been around for over a century, which is a testament to their enduring popularity and craftsmanship.

Payment Options

Lyle & Scott accepts all major credit and debit cards, as well as PayPal. Customers can also choose to pay using Apple Pay or Google Pay for added convenience.

Loyalty Programs

Lyle & Scott's loyalty program, the L&S Club, offers exclusive discounts and early access to sales. Customers can earn points for every purchase, and those who reach certain point thresholds will be granted VIP status with even more benefits.

Customer Reviews

Customer reviews on lyleandscott.com are overwhelmingly positive, with many customers praising the quality of the brand's products and its customer service. The website also features product reviews on each item's page, which can help customers make informed decisions.

Community Involvement

Lyle & Scott is committed to sustainability and ethical sourcing, and is a member of the Sustainable Apparel Coalition. The brand also partners with various charitable organizations, such as the Princes Trust, to give back to the community.

Shipping and Costs

Lyle & Scott offers free standard shipping on orders over £75, with delivery times ranging from 3-6 business days. Express shipping is also available for an additional fee, with delivery times of 1-2 business days. International shipping is available to select countries, with fees varying depending on the destination.

Lyleandscott Recent User Reviews

User Rating

5 stars

18

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Reviewer Name: Jamie Swift

Review Submission Date: 2022-12-23

Review Title: Very user friendly
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Review Description: Very user friendly, I have never had a parcel go missing before so was worried i wounldnt be refunded but it was without hassle.

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Reviewer Name: NYC bound

Review Submission Date: 2022-12-22

Review Title: Fantastic
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Review Description: It was brilliant actually received my parcel 2 days after my enquiry which was good as it is a Xmas pressy so a fast response was needed

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Reviewer Name: Alastair Bleasdale

Review Submission Date: 2022-12-22

Review Title: Very helpful.
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Review Description: Spoke to Michael and Reece through my enquiry. Very polite and attentive men. Made efforts with checking in on me after things being sorted. Many thanks to them both

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Reviewer Name: Paul Devine

Review Submission Date: 2022-12-22

Review Title: Quick and satisfactory response to my…
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Review Description: Quick and satisfactory response to my query.

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Reviewer Name: Neil Williams

Review Submission Date: 2022-12-20

Review Title: Bought some bits from Lyle & Scott,very…
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Review Description: Bought some bits from Lyle & Scott,very good quality stuff. Had to send a few bits back and customer service couldn’t have been better

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Reviewer Name: Chris Burton

Review Submission Date: 2022-12-19

Review Title: Slow to Refund
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Review Description: Had to chase and chase refund despite parcel being delivered which I had proof of delivery to warehouse.Very difficult to make contact, e mails not answered and phone calls remain unanswered despite being 'first in the queue every time'. Last resort was Facebook messenger but then after initial contact this had to be chased again.

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Reviewer Name: Victoria Smith

Review Submission Date: 2022-12-19

Review Title: Great Support
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Review Description: Really appreciate the support after losing my parcel in the post. No issues with re-sending my order out.

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Reviewer Name: david

Review Submission Date: 2022-12-15

Review Title: Was more outstanding serviceth the agent…
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Review Description: Was more than happy with the agent outstanding communication no problems straight forward will defently be shopping again with yourselves online thankyou Alex ur a credit to the company

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Reviewer Name: txoxo

Review Submission Date: 2022-12-15

Review Title: Excellent customer service
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Review Description: Well I ordered an item a week and a half ago and got in contact with customer service as the item still hasn’t been delivered. When they replied they explained the delivery service had lost my package but they sent me a replacement and it has arrived very quick. Excellent customer service and helpful and understanding too. Thank you for helping me.

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Reviewer Name: Mr. Richard Block

Review Submission Date: 2022-12-12

Review Title: Not for Winter
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Review Description: I bought a lined jacket advertised as for autumn and winter. I'd freeze to death if I kept it. It was also the wrong size. I sent it back and it took more than a week for me to get a refund. One part of the customer serve department didn't seem to know what was going on. A shambles.