User Review Scores: Pie Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
User Reviews
User Rating
L “lalani wuto” M 52 days ago

DISGUSTING Customer Service

I remember the days when MacKenzieChilds was a topnotch company with exceptional customer service. Shopping and owning their merchandise was truly a joy and interacting with their customer service team was always a delight. However things took a turn around 2013 coinciding with the rise of diversity and inclusion initiatives across the nation. At that point I noticed a drastic shift in the demeanor of the customer service representatives. What was once a pleasant experience turned into a series of encounters with individuals who were not just unhelpful but downright rude and hateful. It was as if they had been replaced by completely different people as if someone had put in charge and hired individuals who lacked the basic tenets of customer service. Simply asking a question would often result in a vague or evasive response. And if you had the audacity to ask for clarification the representatives would become hostile or abruptly end the call. It was a shocking and disappointing departure from the customercentric approach I had previously experienced. Even the transition to email communication did not improve the situation. The quality of service remained subpar leaving a bitter taste in my mouth. This descent from grace led me to stop patronizing MacKenzieChilds altogether. In fact I took it upon myself to share my negative experiences with others both on social media and through word of mouth. Its disheartening to witness how a oncereputable company has allowed its standards to plummet tarnishing its own legacy. Despite the facade of a pretty website and the familiar branding the true essence of what MacKenzieChilds once was has been lost. Its a cautionary tale for consumers who may be enticed by appearances alone. The companys downfall serves as a sobering reminder that genuine quality and care for patrons should never be taken for granted. My hope is that they rediscover the values that originally set them apart and work towards restoring the trust and satisfaction of their customers. Until then I can only speak from my own experience and urge others to proceed with caution.

tonarch69 152 days ago

Exceptionally Poor Service and Broken Promises 8211 A Warning to All Consumers

It deeply saddens me to relate that my experiences with this particular company have been utterly disappointing. My interactions with them span across two holiday seasons and regrettably it seems that their standards have only worsened over time. Despite their enticing specials that initially caught my eye it became increasingly evident that these were merely hollow promises. I found myself in the frustrating predicament of unaddressed queries and unfulfilled commitments. Even attempting to seek clarification or resolution by phone proved futile as their contact number simply led to a message urging customers to communicate exclusively via email. The distressing culmination of this ordeal was the extensive delay in processing my order culminating in the disheartening revelation that the items I longed for were in fact out of stock. I couldnt help but ponder that had they shown a semblance of efficiency in handling my order the outcome might have been vastly different. It adds a layer of regret to see the name of Patience Brewster an icon of quality and creativity associated with this unsatisfactory entity. As a discerning consumer I unequivocally state my reluctance to engage with this company further. Their exorbitant prices juxtaposed with the deplorable treatment of customers marks an egregious contradiction. It is evident that this company seeks to cultivate an image of exclusivity and luxury yet their conduct towards patrons leaves much to be desired. The notion of customer service appears to be a misnomer in their setting existing in name only and lacking any practical application. In sharing my harrowing experiences my sincerest hope is to caution fellow consumers against falling prey to such substandard practices. It is disheartening to witness a oncereputable brands descent into such disarray but it serves as an invaluable lesson for us all to exercise vigilance in our purchasing decisions.


Mackenzie-Childs is a luxury home furnishings and décor brand that has been around since 1983. The brand is best known for its unique and whimsical designs that blend traditional and modern elements. Mackenzie-Childs has a strong online presence through its website – The website offers a wide range of products including furniture, lighting, dinnerware, and home décor.

Pros and Cons

Pros: - Unique and whimsical designs - Wide range of products in different categories - High-quality products - User-friendly website - Free shipping for orders over $150 Cons: - Expensive prices - Limited product selection compared to other online retailers

User Experience

Mackenzie-Childs’ website is easy to navigate and user-friendly. The homepage displays featured products and promotions and has clear categories for each product. Users can filter products by categories, price range, and rating. The website also has a search function that makes it easy to find specific products.

Pricing and Value for Money

Mackenzie-Childs’ products are expensive, with prices ranging from $30 to $10,000. However, the brand’s quality and unique designs justify the high prices. Mackenzie-Childs’ products are made from high-quality materials and are built to last.


Some alternatives to Mackenzie-Childs include: - Anthropologie - Restoration Hardware - West Elm - CB2

Customer Service

Mackenzie-Childs’ customer service is excellent. The brand has a dedicated customer service team that can be reached through email, phone, or live chat. The team is knowledgeable, helpful, and responsive.

Product Quality and Selection

Mackenzie-Childs’ products are of high quality and are built to last. The brand offers a wide range of products including furniture, lighting, dinnerware, and home décor. However, the product selection is limited compared to other online retailers.

Website Usability

Mackenzie-Childs’ website is user-friendly and easy to navigate. The website features clear categories for each product and allows users to filter products by categories, price range, and rating. The website also has a search function that makes it easy to find specific products.

Returns and Exchanges

Mackenzie-Childs accepts returns and exchanges within 30 days of purchase. Returns and exchanges can be made through the brand’s customer service team. Mackenzie-Childs offers free returns for defective or damaged products.

Promotions and Discounts

Mackenzie-Childs offers promotions and discounts throughout the year. The brand offers free shipping for orders over $150 and occasionally offers discounts of up to 20% off.


Mackenzie-Childs has a strong reputation for high-quality products and unique designs. The brand has been around since 1983 and has a loyal customer base.

Payment Options

Mackenzie-Childs accepts a variety of payment options including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Mackenzie-Childs does not currently have a loyalty program.

Customer Reviews

Mackenzie-Childs’ customer reviews are overwhelmingly positive. Customers rave about the brand’s unique designs and high-quality products.

Community Involvement

Mackenzie-Childs is involved in various charitable organizations and events, including the American Cancer Society’s Discovery Ball and the Finger Lakes Land Trust’s White-Nose Syndrome Fund.

Shipping and Costs

Mackenzie-Childs offers free shipping for orders over $150. For orders under $150, shipping costs vary based on the size and weight of the package. Mackenzie-Childs ships to the United States and Canada but does not currently ship internationally.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...