Macpaw Reviews

Voted Good (5/5)

2436 Votes

90 Reviews

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In the Software Company category

Pie-Chart Analysis

7% users rated Terrible
0% users rated Poor
3% users rated Average
3% users rated Very Good
87% users rated Excellent
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R Ryohei Kakuta
7 days ago

MacPaw’s Customer Support have been…

My review for macpaw.com MacPaw's Customer Support have been quick to respond and they have been very helpful but they have been unable to provide a fix for this problem. I understand that users' environments are very different and difficult to deal with, but despite sending detailed error logs, no optimal solution was provided, and I ended up doing a clean install to solve the problem. The problem occurred after updating the OS to the latest version.
N Nathan Lemmon
8 days ago

Honest company!

My review for macpaw.com Customer service for the product clean my Mac was excellent. I experienced a double charge and they promptly removed one of the charges. This is a sign of a honest company.
N Norman Tippens
8 days ago

Quick professional response

My review for macpaw.com Quick professional response to inquiries about an app that Mac users can’t live without: CleanMyMac. This is a trustworthy company.
K Kasia
10 days ago

Excellent contact, efficient service

My review for macpaw.com Very supportive, efficient team, really a pleasure to deal with. Quick, "on point" service, focused on solving the issue. Nobody wasted my time and real person contact feels awesome nowadays with robots taking over the customer service space. Highly recommended.
D Dennis Watson
10 days ago

Very Speedy, Very Nice

My review for macpaw.com The agent contacted me almost immediately. Before that, I had discovered I had made a mistake, and there was no problem.
R Richard
12 days ago

It does what it said it does

My review for macpaw.com It does what it said it does. Excellent software and great customer service.
A Andy Calabrese
13 days ago

Great people to deal with

My review for macpaw.com Great people to deal with. Very helpful in changing my plan to include more Macs. When I first started using clean my Mac three years ago, my older computer was struggling. Felt like a new machine after running clean my Mac!
J Jaclyn Cens
13 days ago

Best product and customer service

My review for macpaw.com Nothing else like macpaw - easy to use, keeps my computer running like new and customer service is always quick to support!
U Uncle Ken
13 days ago

MacPaw gets it all right with 1.the…

My review for macpaw.com MacPaw gets it all right with 1.the App, and 2.their service. This translates into trust. During these times, we trust Ukraine to defeat Putin and his kind.
J Janet G
14 days ago

Warning on predatory charge practices

My review for macpaw.com Warning, a predatory company. Once you have signed up it will be impossible to stop them charging or debiting your credit card. I have tried for three years in a row to stop charging my card without success. I have spent many hours in communication with the company without success. They are out of Ukraine or Russia and I wasn't aware when signing up. There are no rules evidently for customer protection. They bury bad reviews with a bunch of most likely fake positive reviews on trust pilot. Buyer beware
E Ernest S
14 days ago

MacPaw’s Stellar Products and Support Exceed Expectations!

As a longstanding MacPaw user for close to a decade, I can confidently say that their products have significantly optimized my digital experience. The seamless performance and intuitive features of their software have consistently impressed me. In an instance where I encountered a minor subscription hiccup, the swift and efficient assistance provided by Franko from the customer support team reaffirmed my trust in MacPaw. Their dedication to resolving issues promptly and effectively truly sets them apart. I wholeheartedly recommend MacPaw to anyone seeking top-notch digital solutions backed by exceptional customer support.
A Anthony Vidmar
14 days ago

Got back to me quickly

My review for macpaw.com Got back to me quickly. Cleared up my misconception of download online vs Apple store.
A Alan
17 days ago

Incredible Support Experience at MacPaw: A Lifesaver!

My encounter with MacPaw's customer service team was nothing short of extraordinary. When I encountered a glitch during my attempt to renew my subscription for CleanMyMac X, anxiety set in. However, all my worries dissolved thanks to Soli from MacPaw's Customer Support. Soli's empathetic approach and prompt assistance not only resolved my issue seamlessly but also left me in awe of the fantastic service MacPaw offers. Their dedication to providing practical and effective solutions showcased their commitment to customer satisfaction. It's rare to find such exemplary service these days, and MacPaw exceeded all my expectations. I can confidently say that Soli and the entire MacPaw team are true lifesavers! Thank you for the peace of mind and the exceptional support!
H Hannah Lee
18 days ago

I wanted to upgrade CLEANMYMACX and add…

My review for macpaw.com I wanted to upgrade CLEANMYMACX and add my husband's computer to the mix. Wasn't sure how to do it. Wrote an email and was referred to the chatbot who was helpful. I finally sorted it out. We're really pleased with the product. Running scans for malware, cleaning old files, etc is super easy. It's worth the $ and the peace of mind.
M mike Hammond
20 days ago

The Team resolved my issue in one email…

My review for macpaw.com The Team resolved my issue in one email - this was amazing as I thought I had malware that I couldnt remove - thanks great work

Introduction

MacPaw is a software development company that specializes in creating highly functional and efficient software applications for Apple devices. Their products range from maintenance and optimization tools to advanced security and privacy solutions. They are widely recognized for their award-winning software and exceptional customer support.

Pros and Cons

Pros:
  • Highly efficient and user-friendly software
  • Wide range of products available
  • Exciting discounts and promotions available
  • Excellent customer support
  • Top-rated products
Cons:
  • Slightly higher pricing compared to some competitors
  • Some products may not be compatible with older Macs
  • No mobile support (only supports Mac OS)

User Experience

MacPaw's software applications are highly efficient and user-friendly. Their software includes easy-to-follow instructions, intuitive interfaces, and helpful FAQ sections to get users up and running in no time. Their apps are known for their simplicity, yet powerful functionalities that make device maintenance and optimization relatively easy.

Pricing and Value for Money

MacPaw offers a wide range of products at competitive prices. Their pricing is slightly higher compared to some competitors, but the value offered by their software justifies the price. There are promotions available to provide users with exciting discounts periodically.

Alternatives

MacPaw competes with other software developers such as CleanMyMac X by MacPaw, BitDefender, CCleaner, and Malwarebytes, among others. Although these competitors offer similar products, MacPaw stands out due to the efficiency and simplicity of its products.

Customer Service

MacPaw prides itself on providing exceptional customer service to its users. They have a dedicated support team that is available 24/7 to assist users with their queries. They also offer helpful tutorials, FAQ sections, and comprehensive user manuals on their website.

Product Quality and Selection

MacPaw's products are of the highest quality and are designed to optimize the performance of Apple devices. Their product selection includes Advanced Mac Cleaner, CleanMyMac X, Gemini 2, Hider 2, Encrypto, and Wallpaper Wizard 2. Each product has a unique set of features that cater to different user requirements.

Website Usability

MacPaw's website is designed to provide users with an easy-to-navigate experience. They provide comprehensive product descriptions, FAQs, and helpful user manuals to help customers understand the products they offer. Their website is also compatible with various devices, making it easy for users to access their products from different devices.

Returns and Exchanges

MacPaw offers a 30-day money-back guarantee for all its products, allowing users to return or exchange products if they are not satisfied.

Promotions and Discounts

MacPaw provides exciting discounts and promotions periodically to reward their users. They offer discounts on various products throughout the year, and they also provide special discounts during holidays and other occasions.

Reputation

MacPaw has a positive reputation within the software development industry for providing innovative software applications that help optimize Apple devices' performance. They are recognized for their reliable products and excellent customer support.

Payment Options

MacPaw accepts various payment methods, including credit and debit cards, PayPal, and bank transfers.

Loyalty Programs

MacPaw does not currently offer loyalty programs, but they offer exciting discounts and promotions to reward their customers.

Customer Reviews

MacPaw has received positive reviews from customers worldwide for their efficient software applications and excellent customer service.

Community Involvement

MacPaw is committed to giving back to the community and supports various initiatives such as donating profits to wildlife conservation organizations and providing free licenses to nonprofit organizations.

Shipping and Costs

MacPaw's products are delivered electronically, eliminating the need for shipping costs. The products are available for download immediately upon payment.