Rate Macpaw
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Rate Macpaw
Pie-Chart Analysis
0% users rated Poor
3% users rated Average
3% users rated Very Good
87% users rated Excellent
R
Ryohei Kakuta
MacPaw’s Customer Support have been…
My review for macpaw.com MacPaw's Customer Support have been quick to respond and they have been very helpful but they have been unable to provide a fix for this problem. I understand that users' environments are very different and difficult to deal with, but despite sending detailed error logs, no optimal solution was provided, and I ended up doing a clean install to solve the problem. The problem occurred after updating the OS to the latest version. N
Nathan Lemmon
Honest company!
My review for macpaw.com Customer service for the product clean my Mac was excellent. I experienced a double charge and they promptly removed one of the charges. This is a sign of a honest company. N
Norman Tippens
Quick professional response
My review for macpaw.com Quick professional response to inquiries about an app that Mac users can’t live without: CleanMyMac. This is a trustworthy company. K
Kasia
Excellent contact, efficient service
My review for macpaw.com Very supportive, efficient team, really a pleasure to deal with. Quick, "on point" service, focused on solving the issue. Nobody wasted my time and real person contact feels awesome nowadays with robots taking over the customer service space. Highly recommended. D
Dennis Watson
Very Speedy, Very Nice
My review for macpaw.com The agent contacted me almost immediately. Before that, I had discovered I had made a mistake, and there was no problem. R
Richard
It does what it said it does
My review for macpaw.com It does what it said it does. Excellent software and great customer service. A
Andy Calabrese
Great people to deal with
My review for macpaw.com Great people to deal with. Very helpful in changing my plan to include more Macs. When I first started using clean my Mac three years ago, my older computer was struggling. Felt like a new machine after running clean my Mac! J
Jaclyn Cens
Best product and customer service
My review for macpaw.com Nothing else like macpaw - easy to use, keeps my computer running like new and customer service is always quick to support! U
Uncle Ken
MacPaw gets it all right with 1.the…
My review for macpaw.com MacPaw gets it all right with 1.the App, and 2.their service. This translates into trust. During these times, we trust Ukraine to defeat Putin and his kind. J
Janet G
Warning on predatory charge practices
My review for macpaw.com Warning, a predatory company. Once you have signed up it will be impossible to stop them charging or debiting your credit card. I have tried for three years in a row to stop charging my card without success. I have spent many hours in communication with the company without success. They are out of Ukraine or Russia and I wasn't aware when signing up. There are no rules evidently for customer protection. They bury bad reviews with a bunch of most likely fake positive reviews on trust pilot. Buyer beware E
Ernest S
MacPaw’s Stellar Products and Support Exceed Expectations!
As a longstanding MacPaw user for close to a decade, I can confidently say that their products have significantly optimized my digital experience. The seamless performance and intuitive features of their software have consistently impressed me. In an instance where I encountered a minor subscription hiccup, the swift and efficient assistance provided by Franko from the customer support team reaffirmed my trust in MacPaw. Their dedication to resolving issues promptly and effectively truly sets them apart. I wholeheartedly recommend MacPaw to anyone seeking top-notch digital solutions backed by exceptional customer support. A
Anthony Vidmar
Got back to me quickly
My review for macpaw.com Got back to me quickly. Cleared up my misconception of download online vs Apple store. A
Alan
Incredible Support Experience at MacPaw: A Lifesaver!
My encounter with MacPaw's customer service team was nothing short of extraordinary. When I encountered a glitch during my attempt to renew my subscription for CleanMyMac X, anxiety set in. However, all my worries dissolved thanks to Soli from MacPaw's Customer Support. Soli's empathetic approach and prompt assistance not only resolved my issue seamlessly but also left me in awe of the fantastic service MacPaw offers. Their dedication to providing practical and effective solutions showcased their commitment to customer satisfaction. It's rare to find such exemplary service these days, and MacPaw exceeded all my expectations. I can confidently say that Soli and the entire MacPaw team are true lifesavers! Thank you for the peace of mind and the exceptional support! H
Hannah Lee
I wanted to upgrade CLEANMYMACX and add…
My review for macpaw.com I wanted to upgrade CLEANMYMACX and add my husband's computer to the mix. Wasn't sure how to do it. Wrote an email and was referred to the chatbot who was helpful. I finally sorted it out. We're really pleased with the product. Running scans for malware, cleaning old files, etc is super easy. It's worth the $ and the peace of mind. M
mike Hammond
The Team resolved my issue in one email…
My review for macpaw.com The Team resolved my issue in one email - this was amazing as I thought I had malware that I couldnt remove - thanks great work
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Introduction
MacPaw is a software development company that specializes in creating highly functional and efficient software applications for Apple devices. Their products range from maintenance and optimization tools to advanced security and privacy solutions. They are widely recognized for their award-winning software and exceptional customer support.Pros and Cons
Pros:- Highly efficient and user-friendly software
- Wide range of products available
- Exciting discounts and promotions available
- Excellent customer support
- Top-rated products
- Slightly higher pricing compared to some competitors
- Some products may not be compatible with older Macs
- No mobile support (only supports Mac OS)