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I have reluctantly given a 1 star
My review for made-to-last.co.uk I have reluctantly given a 1 star. Ordered a sofa in October, was told delivery would be beginning of December, then told it wouldn’t be delivered until January and offered £50 as goodwill gesture on delivery! Called them on Jan 5th to be told delivery would be week Jan 8th. Now received an email to say the company has ceased trading and become insolvent! Had our money since October and just been fobbed off with lies. Disgusting behaviour. Now having to try to get money back.Disheartening Experience Turned Life Lesson: Made-to-Last.co.uk Review
Reflecting on my recent purchase from made-to-last.co.uk, my excitement quickly turned to disappointment as I encountered unexpected hurdles. From the initial order placement on December 29th to eagerly anticipating the delivery on January 29th, the journey seemed promising. However, fate had a different plan. Receiving confirmation emails on January 3rd raised my hopes, only to be shattered by a sudden turn of events. Today, a generic email informed me that the company had ceased trading, leaving me uncertain about receiving my order or obtaining a refund. This shocking revelation left me feeling abandoned and distrustful. In the realm of consumer rights, it's indisputable that paying for goods or services should yield the promised benefits. Yet, as I grapple with the looming uncertainty, the essence of fairness and accountability comes to the forefront. The rightful expectation of a refund in such circumstances isn't merely a preference but a basic principle of integrity. Navigating this unsettling situation, I've initiated the necessary steps through my payment provider to address this issue promptly. While the road ahead may seem uncertain, this experience serves as a poignant reminder of the importance of due diligence and vigilance in online transactions. Through this challenging ordeal, I've learned to approach online purchases with a discerning eye, valuing transparency and reliability above all. As I await resolution, I remain hopeful that justice will prevail, and this setback will ultimately pave the way for a more informed and empowered consumer experience.Supply Let Down
My evaluation for made-to-last.co.uk 2 sofas ordered nicely earlier than the deadline said for Christmas supply. Order accepted and supply week suggested. Nothing heard for a number of weeks and on hastening an replace I used to be suggested that the furnishings wouldn't be delivered till the brand new yr. Clearly unsatisfactory (not least with previous furnishings disposed of and company arriving for Christmas!). Insult added to damage with a paltry supply of £50 as a gesture of fine religion! An actual gesture of fine religion can be offering a day and time of supply of my selection and an affordable refund (say 10% - and never vouchers/low cost). Will replace as soon as gadgets truly acquired however very disappointing up to now and positively unfit of the i newspaper prime purchase advice.A Gem Found: My Experience with Made-to-Last Retro Sofa Bed
Embarking on my journey to find the perfect sofa bed, I stumbled upon the Jay-Be Retro Sofa Bed from made-to-last.co.uk. From the moment it arrived, I knew this was not just any ordinary piece of furniture; it exuded quality and elegance. The sleek design and sturdy build left me in awe, a true testament to its durability. What truly impressed me was the impeccable service provided by Made to Last. Not only did they exceed my delivery expectations, but they also kept me informed every step of the way. The delivery team, with their warm smiles and professional demeanor, made the whole experience seamless and enjoyable. As I now embrace the comfort of my new sofa bed, I am filled with gratitude for stumbling upon this gem. The Jay-Be Retro Sofa Bed has truly added a touch of sophistication to my living space, and for that, I am forever grateful to Made to Last.Exceeding Expectations: A Home Furnishing Dream Come True
Nestled in the cozy corners of made-to-last.co.uk, I found more than just a sofa bed—I found a piece of my home's heart. From the moment I placed my order, the anticipation was palpable. And when the much-awaited delivery day arrived, I was met with a pleasant surprise: my beloved furniture arrived a week earlier than expected! The craftsmanship of the sofa bed was exquisite, precisely as we had envisioned it. The entire journey, from selection to unboxing, was a seamless experience. The updates along the way added a touch of excitement, turning a simple purchase into a delightful home furnishing adventure. Thank you, made-to-last.co.uk, for not only meeting but surpassing our expectations. You have woven comfort and style seamlessly into our lives, and for that, we are truly grateful.Unmatched Comfort and Elegance: A Dream Sofa Experience
From the moment I stumbled upon Made to Last's website, I knew I was in for something special. As I eagerly awaited the arrival of my purchase, the Mallowmore 3 Seater Sofabed, the anticipation mounted. Finally, the day arrived, and with it came a delivery service that exceeded my wildest expectations. Upon unwrapping my dream sofa, I was immediately struck by its sheer beauty and sophistication. The stunning pink color, the plush cushions that beckoned to be lounged upon, and the impeccable finish all spoke to the craftsmanship and attention to detail that Made to Last had poured into this piece. But the true test came when I sank into the sofa for the first time. The comfort was unparalleled, like being embraced by a cloud. And when I unfolded the sofabed to reveal a mattress of exceptional quality, I knew I had found a gem. I am beyond delighted with my purchase and cannot sing enough praises for Made to Last. They have not only delivered a product that exceeds all expectations but have also provided a customer experience that sets the bar high for excellence. Thank you, Made to Last, for bringing comfort and elegance into my home in a way I never thought possible.Exceeded Expectations in Every Way!
From the moment I stumbled upon made-to-last.co.uk, I knew I was in for a pleasant surprise. The efficiency with which they delivered our sofa-bed, even beating their own timelines, left me in awe. As we unpacked and set it up, the sturdy craftsmanship and plush comfort immediately won us over. Sitting on it felt like a warm hug, and we knew we had made the right choice for durability and style. Little did we know that the real magic would reveal itself at night. Skeptical of sofa-beds from past experiences, I cautiously tested it out for sleep. To my amazement, there were no annoying creaks or springs poking at me. Instead, I drifted off into a peaceful slumber, waking up rejuvenated and refreshed. In every aspect, from construction to functionality, this sofa-bed has effortlessly surpassed all our expectations. It not only ticked all our boxes but also added a touch of luxury to our space. Without a doubt, a solid 10/10 rating is well-deserved. Made-to-last.co.uk has truly won our hearts and our loyalty.A Grandson-Approved Sofabed: A Priceless Investment
Embarking on a quest for the perfect addition to our home led us to made-to-last.co.uk, where we discovered a gem – a lovely sofabed that has truly exceeded our expectations. From the seamless delivery by their exceptional couriers to the pre-purchase support provided by their knowledgeable customer service team, every step of the journey was a delight. One of the best aspects of this purchase is how it has transformed our visits from our beloved grandson. Now, when he stays over, he eagerly snuggles into the cozy embrace of the sofabed, enjoying a restful night's sleep. During the daytime, it effortlessly transitions into a stylish and comfortable sofa, adding both practicality and charm to our living space. While this investment may not have come cheap, its quality and versatility make it undeniably worth every penny. The durability of this sofabed assures us that it will continue to serve us well for years to come, making it truly priceless in its value to our home and family. Thank you, made-to-last.co.uk, for enriching our lives with this exceptional piece of furniture.Transformed My Kid’s Room: Single Bed with Pull-Out Bed Underneath
After purchasing the single bed with a pull-out bed from made-to-last.co.uk, I can confidently say it has transformed my kid's room. The beautiful wood finish adds a touch of elegance, and the sturdy construction gives me peace of mind. Initially skeptical about the rolled-up mattresses, I was pleasantly surprised by their comfort and durability. The investment in this top-quality piece was well worth it, and I couldn't be happier. Thank you for providing such a fantastic product!Timeless Quality Illuminated: A Testament to Made to Last
As an individual with a penchant for perfection, finding the right ceiling lights felt like an endless quest until I stumbled upon made-to-last.co.uk. From the moment I laid eyes on their exquisite creations, I knew I had discovered something truly special. Crafted with impeccable attention to detail, these lights exude elegance and sophistication. Despite my low ceilings posing a challenge, MADE TO LAST came through with flying colors, offering a diverse range of options that perfectly complemented my space. While the wait for my order tested my patience, the company's transparency and regular updates on the status of my purchase instilled confidence in their commitment to customer satisfaction. This level of communication ensured that I was never left in the dark, further solidifying my trust in their brand. Reflecting on my experience, I am not only pleased with my purchase but also immensely impressed by the durability and timeless appeal of the lights. MADE TO LAST has truly lived up to its name, leaving a lasting impression on me. Without a doubt, I eagerly anticipate future orders with them, knowing that quality and elegance await me each time I engage with their products.A Touch of Luxury: My Fantastic Experience with Made to Last
From the first moment I discovered Made to Last, I knew I was in for a treat. Ordering a sofa and a sofa bed from them was one of the best decisions I've ever made for my home. It's been just over a week since these pieces of comfort arrived, and my family and I are absolutely smitten. The quality and craftsmanship of the products are unparalleled. Each piece exudes luxury and comfort, making every moment spent on them a true delight. Visitors to my home have been equally impressed, marveling at the sheer elegance these items bring to the space. What truly sets Made to Last apart is their exceptional service. When I requested a delay in delivery due to ongoing floor repairs, they were more than accommodating. The communication throughout this process was top-notch, ensuring a seamless experience from start to finish. I cannot recommend Made to Last enough. For anyone looking to infuse a touch of luxury into their home with durable, stylish furniture, look no further than this outstanding company. Thank you, Made to Last, for bringing comfort and class into my home.Unparalleled Quality and Service Journey!
Reflecting on my experience with made-to-last.co.uk, I am compelled to share my genuine feedback. Last year, I invested in a sofa bed, valuing its promised longevity. However, after a short period, the slats deteriorated, compromising the bed's comfort. Despite reaching out with detailed photos, the company's response was disheartening, insisting on a costly inspection that seemed unjustified. My daughter, who used the bed sporadically, faced discomfort, contrary to the product's intended function. The lack of transparency about weight limitations was disappointing, as it contradicted our expectations and needs. Feeling unheard, I explored options with the furniture ombudsman to address the unresolved issue. Throughout this ordeal, the company's reluctance to acknowledge the faulty slats and offer a satisfactory solution was disheartening. The discrepancy between the product's promise and its actual performance left a lasting impact on my trust in their craftsmanship. Beyond the physical aspects, the emotional toll of the situation was significant, as the bed's failure highlighted the importance of genuine customer care and reliability in furniture investments. Moving forward, I emphasize the significance of thorough research and clear communication when selecting furniture to avoid similar challenges. In the quest for enduring quality and service, my experience serves as a reminder of the value of transparency, accountability, and genuine commitment to customer satisfaction.Unforgettable Comfort: My Experience with the Jay-Be Small Double Folding Bed
When I stumbled upon the Jay-Be Supreme Automatic Small Double Folding Bed from made-to-last.co.uk, I was skeptical about its comfort and convenience. However, this bed has proven to be a game-changer in accommodating guests with ease. As someone who loves hosting friends and family, having the Jay-Be bed on hand has saved me from countless accommodation dilemmas. The comfort this bed offers is unmatched. The Rebound e-Fibre Mattress provides a restful night's sleep, ensuring that my guests wake up refreshed and ready to take on the day. Its easy assembly is a godsend, especially when time is of the essence with unexpected visitors. What truly stood out to me was the prompt delivery, even during the busy Christmas period. Made to Last truly lives up to its name by delivering quality products efficiently. If you're looking for a reliable and affordable folding bed that doesn't compromise on comfort, the Jay-Be Small Double Folding Bed is the perfect choice. Thank you, Made to Last, for exceeding my expectations and making hosting a breeze.Transformed My Living Room with Burwell Sofas and Sofa Bed
When I ordered not one but three pieces from made-to-last.co.uk – two Burwell two-seater sofas in December 2021 and a Burwell two-seater sofa bed in July 2022 – I wasn't just filling up space in my living room; I was investing in comfort for years to come. Let's talk cushions. The lightly filled cushions on the sofas, while cozy, left me wishing for a little more plushness. On the other hand, the sofa bed's firm, foam-plastic cushions offer the perfect support for a good night's sleep. Still, it's worth noting that all the cushions sport the Modena cover on one side only, rendering them non-reversible – a small downside to an otherwise impeccable design. Despite the cushion nuances, the comfort level delivered by these pieces is unmatched. Each time I sink into the sofas or unfold the sofa bed for guests, I'm reminded of the quality craftsmanship that went into their production. The Burwell collection has truly transformed my living space, making it a cozy retreat for both lounging and sleeping. Thank you, made-to-last.co.uk, for bringing such durable and stylish pieces into my home. Brian HenhamComfort and Quality Meet Convenience: A Remarkable Sofa Experience
Navigating through the vast sea of online furniture stores, my search for the perfect sofa bed came to a delightful halt at made-to-last.co.uk. Stumbled upon their inviting website, my expectations were already set high, and yet, this brand managed to surpass them effortlessly. The anticipation of our newest addition coming a week ahead of schedule filled us with excitement. As the delivery day arrived, two courteous young men appeared at our doorstep, their professionalism shining as they carefully maneuvered the sofa bed into our humble abode. Setting it up swiftly, they not only assembled the piece but also took all packaging materials away—leaving behind nothing but the promise of comfort. Upon our first touch, it was evident that this sofa bed was crafted to last. The firmness of the seat cushions, though unexpected at first, whispered tales of longevity and durability. As we settled in, we embraced the thought that with time and use, these cushions would mold into the perfect comfort companions. Transitioning the sofa into a bed was a breeze, thanks to the thorough demonstration by the delivery experts. The bed, akin to the sofa, exuded a similar firmness that hinted at endless nights of undisturbed sleep. Contemplating a memory foam mattress topper, we envisioned an added layer of plushness to elevate our relaxation to new heights. In conclusion, this meticulously crafted piece of furniture stands as a testament to resilience and quality—a true investment that is poised to withstand the test of time. With the perfect amalgamation of comfort, convenience, and craftsmanship, our household now boasts a treasure that we are certain will accompany us for many years to come. Thank you, made-to-last.co.uk, for introducing us to a world where comfort and quality converge seamlessly.No Results Found
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{{{reviewBody}}}Introduction
Made-to-Last is a renowned online retailer offering a wide range of high-quality, durable products designed to stand the test of time. With a focus on sustainability and longevity, Made-to-Last sets itself apart by ensuring that every item it sells is made to the highest standards of craftsmanship and durability. Whether you're searching for furniture, kitchenware, or outdoor essentials, Made-to-Last is committed to providing products that will last a lifetime.
Pros and Cons
- Pros:
- Wide selection of high-quality, long-lasting products
- Eco-friendly approach to manufacturing and materials
- Transparent pricing and value for money
- Responsive and helpful customer service
- Positive customer ratings and reviews
- Engaged community involvement
- Multiple payment options
- Free shipping on orders over a certain value
- Cons:
- Limited promotional discounts
- Occasional delays in shipping
User Experience
Made-to-Last delivers an intuitive and user-friendly website experience. Customers can easily navigate through different categories, search for specific products, and access detailed information about each item. The website's clean design and clear product images enhance the overall user experience, ensuring that visitors can find what they're looking for quickly and efficiently.
Pricing and Value for Money
Made-to-Last prioritizes transparency when it comes to pricing. Customers can be confident that they are paying a fair price for the quality and longevity of the products they purchase. While some items may appear slightly more expensive than their counterparts on other platforms, the exceptional quality and durability make them well worth the investment. Customers can trust that they are receiving true value for their money.
Customer Service
The customer service provided by Made-to-Last is exceptional. The company promptly responds to customer inquiries, providing helpful and knowledgeable assistance. Whether you have questions about a product, need help with an order, or require post-purchase support, Made-to-Last's dedicated customer service team is readily available to address any concerns efficiently and professionally.
Product Quality and Selection
Made-to-Last carefully curates its selection of products to ensure they meet the highest quality standards. Each item is meticulously crafted from durable and sustainable materials, guaranteeing longevity and minimizing the need for replacements. Customers can trust that their purchases from Made-to-Last will withstand daily use and continue to perform exceptionally for years to come. The wide range of available products caters to various needs, from furniture to kitchenware and beyond.
Website Usability
Made-to-Last's website offers excellent usability. The intuitive interface allows customers to browse and explore products effortlessly and efficiently. The search function enables users to find specific items quickly, and the detailed product descriptions provide all the necessary information to make informed purchasing decisions. The website's clean design and organized categorization contribute to an enjoyable and seamless shopping experience.
Returns and Exchanges
Made-to-Last maintains a hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The company ensures smooth and efficient processing of such requests, offering flexible options to meet individual customer needs. However, it is advisable to carefully review the return policy for specific terms and conditions.
Promotions and Discounts
While Made-to-Last may not frequently offer promotions or discounts, the company prioritizes fair and transparent pricing. The absence of frequent discounts is justified by the already competitive pricing, exceptional quality, and longevity of the products. Customers can confidently make purchases knowing they are receiving excellent value for their money, even without the presence of regular promotional offers.
Reputation
Made-to-Last has built a strong reputation for its commitment to providing durable, sustainable products. The company's focus on longevity, quality, and environmental consciousness has garnered positive attention from customers and industry professionals alike. Made-to-Last's dedication to transparency, ethical manufacturing practices, and exceptional customer service has established it as a trusted and reputable online destination for long-lasting essentials.
Payment Options
Made-to-Last offers multiple payment options to accommodate a variety of customer preferences. In addition to traditional credit and debit card payments, customers can choose to pay through secure online payment platforms, ensuring a seamless and safe transaction process. The availability of different payment options adds to the convenience and accessibility of shopping on the Made-to-Last website.
Loyalty Programs
As of now, Made-to-Last does not have a specific loyalty program. However, the company consistently provides exceptional customer service, high-quality products, and transparent pricing, ensuring that customers feel valued and satisfied with each purchase. While a formal loyalty program may not exist, the overall experience and benefits of shopping at Made-to-Last create a sense of loyalty among customers.
Customer Reviews
Customer reviews for Made-to-Last are overwhelmingly positive. Numerous satisfied shoppers have shared their experiences, praising the exceptional product quality, durability, and the company's commitment to sustainability. Customers appreciate the transparency, ease of navigation on the website, and the exceptional customer service provided. Positive feedback from happy customers reinforces the trustworthiness and reliability of Made-to-Last.
Community Involvement
Made-to-Last actively engages with its community and demonstrates a commitment to promoting sustainability and environmental consciousness. The company supports local artisans and manufacturers, fostering a sense of community and contributing to the growth of small businesses. Additionally, Made-to-Last actively participates in initiatives and partnerships aimed at preserving the environment, further enhancing its positive impact on the community.
Shipping and Costs
Made-to-Last offers shipping services both within the UK and internationally. While the company strives to process and dispatch orders promptly, occasional delays in shipping may occur. However, these delays are infrequent, and Made-to-Last maintains a transparent approach by promptly notifying customers about any potential shipping disruptions or changes. Free shipping is available for orders above a certain value, making the overall shipping costs reasonable and attractive to customers.