Madebycooper Reviews

Voted Good (4/5)

373227 Votes

5 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
F Florence Deary
446 days ago

A Diamond in the Rough: Turning Disappointment into Delight with MadeByCooper

Let me take you on a journey of transformation with MadeByCooper.co.uk. Initially, my hopes were set high, only to be met with disappointment when I received my order of patches. The quality was substandard, with edges that resembled a chaotic mess, as though they had undergone some strange experiment with a lighter. At that moment, I felt like my £300 had vanished into thin air, wasted on a product that seemed unsellable. However, amidst the initial frustration, a silver lining emerged. The team at MadeByCooper displayed exceptional customer service. Despite my dissatisfaction, they handled the situation with grace and professionalism. Through their responsiveness and empathy, they transformed a negative experience into a positive one. Their willingness to address my concerns and rectify the situation showcased their commitment to customer satisfaction. In hindsight, the journey with MadeByCooper was not without its bumps, but it was their dedication to turning things around that truly set them apart. I can now confidently say that beneath the rough exterior lies a company that values its customers and strives for excellence. Thank you, MadeByCooper, for transforming a moment of disappointment into a lesson on exceptional customer service and product quality.
A Antonio Gison
1095 days ago

An Unforgettable Journey with MadeByCooper: A Lesson in Quality and Customer Care

Embarking on my journey with madebycooper.co.uk, I was filled with excitement and anticipation, eager to receive my order. However, upon its arrival, my initial enthusiasm quickly turned to disappointment as I discovered that all the coins were scratched. Disheartened, I reached out to their customer service team, presenting them with photographic evidence of the issue. Their prompt response requesting additional images showcased their dedication to understanding and addressing my concerns thoroughly. Despite the setback, MadeByCooper's commitment to excellence shone through as they reassured me that they were actively investigating the matter. This transparent communication and attentiveness to detail reassured me that my concerns were being taken seriously. As a customer, I value efficient resolution and transparent communication — qualities that MadeByCooper exemplified throughout our interactions. Reflecting on this experience, I am grateful for the lessons learned. While setbacks can occur, it is a company's response and dedication to customer satisfaction that truly sets them apart. MadeByCooper's handling of the situation, although initially disappointing, transformed my perception and highlighted the importance of genuine customer care. In the end, this journey with MadeByCooper was not just about the scratched coins, but a testament to their unwavering commitment to quality and customer satisfaction. With each interaction, they reaffirmed their dedication to excellence, leaving a lasting impression on this loyal customer.
N NDCstraps
1156 days ago

The Perfect Pin Badge Turned into a Disappointing Disaster

My experience with madebycooper.co.uk was extremely disappointing. Initially, I was drawn to their competitive prices and decided to order 1000 pin badges for my brand. Having previously worked with other manufacturers, I had high hopes for the outcome, especially since the design I provided was a representation of my brand's logo. Unfortunately, when the badges arrived, I was shocked to find that they lacked intricate details and failed to accurately represent my logo. This was a stark contrast to the flawless results I had received from other manufacturers in the past. Despite expressing my concerns and providing detailed evidence of the disparity between the approved proof and the final product, the company refused to acknowledge the discrepancies. Throughout our communication, their responses were delayed, and they displayed a lack of empathy and understanding. Despite my dissatisfaction and feeling like I had wasted my money, they stood their ground and adamantly insisted that the badges were satisfactory. This frustrating back and forth, coupled with the lack of willingness to address the issue, left me utterly unsatisfied. Seeking resolution, I escalated the matter to Paypal, only to be left in the dark about the details of their interaction with madebycooper.co.uk. The entire experience left me disheartened and disillusioned with the company's after-sales service, which seemed to neglect customer satisfaction once the transaction was completed. For anyone considering engaging with this company, I urge you to carefully weigh the potential risk of encountering the abysmal after-sales support that I experienced. It is evident that once madebycooper.co.uk secures your payment, their commitment to customer care diminishes significantly. Regrettably, based on this encounter, I cannot fathom entrusting this company with any future endeavors.
C CLAIRE MARIE HILL
1853 days ago

Overcoming Adversity: A Heartfelt Testimonial

I cannot thank Made by Cooper enough for the exceptional service they provided. Despite facing initial challenges with my badge order for a school assembly, the team went above and beyond to rectify the situation. The badges were of impeccable quality, and the attention to detail was evident in every piece. The support and understanding extended by Made by Cooper truly turned a potentially negative experience into a positive one. I highly recommend their services and commend them for their dedication to customer satisfaction.
O Ottavia
2103 days ago

Unveiling the Heartbreak with Made by Cooper: A Cautionary Tale

I echo the sentiment in this heartfelt testimonial concerning my troubling experience with Made by Cooper. After multiple successful orders, my trust was shattered when a significant order of 900 pins resulted in a glaring quality drop. The new pins showed a noticeable decline in standards – from thicker profiles to inaccurate colors and shoddy materials used for packaging. Despite reaching out to rectify the situation, the response from the company's founder, Oliver Ker, was disheartening. The offer of a 30% refund was inadequate given the extent of the issues. Subsequent orders only seemed to compound my disappointment, with repeated quality failures and dismissive responses leaving me out of pocket and unsatisfied. It is disheartening to recount this ordeal, however, I feel compelled to share to prevent others from falling into the same trap. The lack of accountability, coupled with the decline in product quality, serves as a cautionary tale for those considering engaging with Made by Cooper. My hope is that this narrative acts as a beacon of warning for fellow consumers.

Introduction

Made by Cooper, based in the UK, is a well-established and reputable company that specializes in designing and creating custom-made products such as pins, badges, keychains, and more. With a focus on providing high-quality, unique products, Made by Cooper has built a strong reputation in the industry.

Pros

  • Extensive range of customization options
  • Competitive pricing
  • High-quality products
  • Excellent customer service
  • Easy-to-use website
  • Fast shipping

Cons

  • Limited product selection compared to some competitors
  • No loyalty program

User Experience

When it comes to user experience, Made by Cooper excels in providing a seamless and user-friendly interface on their website. The layout is intuitive, making it easy for customers to browse products, customize their order, and place an order without any hassle. The site is also responsive, ensuring a smooth experience across different devices.

Pricing and Value for Money

Made by Cooper offers competitive pricing for their custom-made products. While prices may vary depending on factors such as design complexity and quantity ordered, the overall value for money is excellent considering the high-quality products they deliver.

Customer Service

Customer service is a top priority for Made by Cooper, and they consistently receive positive feedback in this area. Their team is responsive, helpful, and knowledgeable, assisting customers with any inquiries or concerns promptly. Additionally, they strive for customer satisfaction and go the extra mile to ensure a positive experience.

Product Quality and Selection

Made by Cooper maintains a high standard of product quality. The materials used are durable and long-lasting, ensuring that the custom-made products will stand the test of time. While their product selection is not as extensive as some competitors, they specialize in the items they offer, allowing for a more focused and dedicated approach to each product category.

Website Usability

The Made by Cooper website is well-designed and user-friendly. With clear navigation menus and search functionality, customers can easily find what they are looking for. The customization process is straightforward, with step-by-step guidance, making it simple for users to create their own personalized products.

Returns and Exchanges

Made by Cooper has a fair and transparent returns and exchanges policy. In the unlikely event that a customer encounters an issue with their order, they can reach out to customer service for assistance. The company strives to resolve any problems efficiently and satisfactorily.

Promotions and Discounts

While Made by Cooper does not have frequent promotional offers or discounts, they do occasionally run limited-time promotions or offer bulk order discounts. This adds value for customers looking to order in larger quantities.

Reputation

Made by Cooper has established a solid reputation within the industry as a reliable and trustworthy company. Their commitment to quality, customer satisfaction, and timely delivery has earned them positive reviews from clients and a loyal customer base.

Payment Options

Customers can conveniently make payments on the Made by Cooper website using various secure payment options, including major credit cards, PayPal, and other popular online payment methods. This flexibility ensures a smooth and secure checkout process.

Loyalty Programs

Currently, Made by Cooper does not offer a loyalty program for their customers. However, their competitive pricing, product quality, and excellent customer service often make customers return for repeat orders.

Customer Reviews

Reviews from satisfied customers further solidify Made by Cooper's reputation. Customers praise the high-quality products, prompt delivery, and exceptional service they receive. These positive reviews serve as a testament to the company's dedication to customer satisfaction.

Community Involvement

Made by Cooper actively participates in community events and initiatives. They support local charities and organizations through various sponsorships and donations. This demonstrates their commitment to giving back to the community.

Shipping and Costs

Made by Cooper offers fast and reliable shipping options both domestically and internationally. Shipping costs are calculated based on the order weight, destination, and chosen shipping method. The company ensures that packages are well-protected during transit to prevent any damage. Customers can track their orders to stay updated on the delivery status.

In conclusion, Made by Cooper is a trusted and reliable provider of custom-made products. The company excels in delivering high-quality products, providing excellent customer service, and offering a user-friendly website experience. Although they have a limited product selection and lack a loyalty program, the overall value for money is commendable. With a strong reputation, competitive pricing, and a commitment to customer satisfaction, Made by Cooper is a top choice for anyone looking to create personalized custom-made items.