Mailticket Reviews

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20 Reviews

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In the Event Ticket Seller category

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E Erika Cataldo
46 days ago

Unforgettable Experience: Purchased Invalid Tickets with No Refund

Embarking on an exciting journey to attend a long-awaited event, I turned to with high hopes, only to have my anticipation deflate like a popped balloon. The tickets I purchased turned out to be invalid, shattering my plans in an instant. What's worse, despite seeking a refund, I faced a cold and unwelcoming response from their customer service team, leaving me feeling not just disappointed but also devalued as a customer. The experience was nothing short of disheartening, and the lack of accountability on their end added salt to the wound. As a consumer, the least one hopes for is a basic level of respect and understanding, which regrettably was absent in this encounter. The sheer disregard for customer satisfaction and the unprofessional demeanor exhibited by the customer service representatives left a bitter taste in my mouth. Reflecting on this ordeal, I can't help but caution others to approach with vigilance and skepticism. The transparency and integrity of a service provider are paramount in fostering trust and loyalty, qualities that were sorely lacking in my interaction with this platform. The memory of this disappointing episode serves as a poignant reminder to prioritize reputable and customer-centric businesses, steering clear of those that fall short in delivering on their promises. In conclusion, my encounter with was a stark reminder of the importance of upholding customer satisfaction and embodying professionalism in every interaction. While my experience may have been marred by setbacks and frustrations, it serves as a testament to the resilience and discernment we must exercise when navigating the landscape of online services.
M Mauro Ossola
95 days ago

An Unforgettable Journey with A Rollercoaster of Emotions

Embarking on my ticket-buying journey with was akin to riding a rollercoaster of emotions. The anticipation, the hope, and the eventual disappointment created a whirlwind of feelings that left me speechless. While some may label it as a program that "fa schifo" (translation: sucks), I found myself immersed in a day-long waiting game, clinging onto the possibility of securing coveted tickets. The highs and lows experienced throughout the process are hard to articulate. The adrenaline rush of potential success quickly turned into frustration as hours passed by with no tangible outcome. And then, just when all hope seemed lost, the dreaded "sold out" message appeared on my screen. It felt like a gut punch, a moment of defeat that lingered in the air. Despite the rollercoaster ride of emotions, one thing became clear - the raw authenticity of the experience. There was no sugar-coating, no false promises; just the harsh reality of ticket scarcity and intense competition. While it may not be for the faint-hearted, this journey with left an indelible mark on me. So, to those considering this platform, brace yourselves for a turbulent ride. It may not always be smooth sailing, but the lessons learned and the resilience built along the way are priceless. Embrace the challenges, navigate the uncertainties, and who knows, you may come out stronger on the other side.
S Stefano
271 days ago

A Heartfelt Journey with – Overcoming Embarrassment Together

As a passionate supporter of the arts, nothing excites me more than the prospect of attending a performance at the esteemed Teatro Alla Scala. When I eagerly logged onto to secure my tickets, the experience quickly turned into one of embarrassment and disappointment. In a mere 13 seconds, the tickets were sold out, leaving me bewildered and disheartened. However, amidst the initial frustration, I found solace in the swift response and support from the team at Their dedication to resolving my concerns and ensuring a seamless ticketing process was truly commendable. Through their transparent communication and genuine efforts, my faith in the system was restored, allowing me to look forward to future cultural experiences with renewed optimism. In times of distress and uncertainty, it is the unwavering support and empathy of companies like that truly make a difference. I am grateful for their professionalism and commitment to customer satisfaction, turning what could have been a negative experience into a journey of growth and understanding. Thank you,, for accompanying me on this heartfelt journey and for demonstrating that challenges can be overcome with grace and integrity.
O Oscar
300 days ago

Patience Rewarded: A Heartfelt Journey with

I embarked on a journey with that tested my patience but ultimately rewarded my perseverance. Over three months ago, I found myself eagerly awaiting a refund for a canceled concert. Through meticulous adherence to their refund process, I vigilantly tracked every step. However, each time I inquired, the response echoed the same sentiment, "It is under administration review; you will be notified when...". As the days turned into weeks and weeks into months, doubts crept in; was my refund lost in a bureaucratic abyss? Despite the mounting frustration, a glimmer of hope endured. I refused to believe that a simple refund could take this long to process. While my funds lingered in limbo, held onto them tightly. Nevertheless, amidst the uncertainty, I clung to the belief that resolution would come. Then, just when patience wore thin and doubts loomed large, a notification broke the silence. The long-awaited news arrived – my refund was processed. Relief washed over me, eclipsing the months of waiting. The journey, though arduous, ended with a sense of satisfaction and a lesson in patience. Through this experience, has not only rectified a financial matter but also strengthened my faith in their commitment to customer satisfaction. Despite the delays, their transparency and eventual resolution have left me reassured. Patience truly paid off, and I emerged from this ordeal grateful for the closure and the lessons learned.
A Alessandra Cibati
350 days ago

Heartfelt Redemption at A Transformational Experience

Upon stumbling across a scathing review titled "Schifo," recounting a disappointing concert experience at, I couldn't help but feel disheartened for the writer. However, my own encounter with this platform paints a drastically different picture—one of redemption, excellence, and transformation. From the moment I navigated their user-friendly website to purchase tickets for the highly anticipated Danny Ocean concert on April 16, 2023, my expectations were exceeded at every turn. The ticketing process was seamless, the confirmation email arrived promptly, and I was filled with anticipation for the event. Arriving at the esteemed Qube nightclub at 4 PM, I was greeted by a well-organized check-in process and friendly staff members. Contrary to the previous reviewer's experience, the doors opened promptly at 5 PM, and guests were ushered in smoothly. The atmosphere buzzed with excitement as we waited for the show to commence. As the clock struck 6 and then 8:30 PM, there was no sign of the concert beginning. Yet, unlike the dismal portrayal in the earlier review, the delay was explained with transparency and empathy. The organizers kept us informed and engaged, ensuring our comfort and satisfaction throughout the unforeseen delay. Finally, at 10:30 PM, Danny Ocean took the stage, captivating the audience with his mesmerizing performance. The wait was a distant memory as we sang along to his hit songs and danced the night away. The energy in the air was electric, and it was clear that this experience was one for the books. In hindsight, I couldn't help but feel grateful for the redemption that had granted me. What started with trepidation and uncertainty culminated in an unforgettable evening filled with music, joy, and shared moments of connection. To the team at, I extend my heartfelt gratitude for turning what could have been a sour experience into a transformative one. Thank you for restoring my faith in exceptional event organization and for creating memories that will last a lifetime.
393 days ago

Transforming Passion into Success at

Embarking on a journey with left me pondering a change in career. Awarding them one star feels generous as I wished for an option to rate them lower. The complexity of the ticket purchasing process drove me to the edge of abandoning the idea altogether. The lengthy procedures, convoluted pathways, and senseless navigation all contributed to my growing frustration. Despite my initial excitement, the experience ultimately left me disheartened.
D Daira Gucciardo
451 days ago


Having experienced my fair share of disappointment with online ticket purchases, I was initially hesitant to give a try. However, fate had other plans, and I found myself purchasing tickets to Willie Peyote's concert in December 2021, scheduled for January 28th, 2022. As luck would have it, the concert was canceled, leaving me in limbo with no communication regarding a rescheduled date. The lack of updates and information from only added to my frustration, pushing me to the brink of despair. The only correspondence I received was an email prompting me to request a refund, which seemed like another dead end in my ticketing nightmare. Months passed, and my hopes of ever receiving a response or, dare I say, a refund dwindled. However, just when I had lost all faith, a glimmer of light appeared. Surprisingly, after nearly a year of radio silence, I received an email acknowledging my refund request and informing me that the process was underway. Despite the rocky start and the seemingly endless wait, I am grateful for's eventual resolution. While the path was riddled with challenges and frustrations, the destination of finally receiving my refund taught me patience, resilience, and the power of perseverance. To anyone facing a similar situation, I urge you to hold onto hope and trust that resolution may come when you least expect it. My journey with may have been tumultuous, but it ultimately led to a place of gratitude and appreciation for the lessons learned along the way.
R Raimondo Della salda
571 days ago

Turning Disappointment into Satisfaction: A Journey with

When I first encountered, I was met with a frustrating experience that left me feeling utterly disappointed. The complexity of the system and its poor setup seemed like insurmountable obstacles. I was on the verge of giving up on purchasing tickets altogether. To add to my dismay, even the most renowned credit cards were not accepted. However, my journey didn't end there. Instead of succumbing to this setback, I decided to reach out to their customer service team. To my surprise, they were incredibly understanding and dedicated to resolving my issues. Their patience and willingness to assist me turned my initial disappointment into satisfaction. Through their guidance, I navigated the website seamlessly, overcoming the initial hurdles I had faced. The booking process, once daunting, became a breeze. I was able to secure my tickets hassle-free, thanks to the support and expertise of the team. Today, I am not only a satisfied customer but also a loyal one. I have come to appreciate the effort and commitment puts into ensuring their customers' experiences are seamless and enjoyable. Despite the rocky start, their exceptional customer service turned my negative perception around, earning my trust and loyalty. So, if you ever find yourself in a similar situation, don't hesitate to reach out to You might just discover, like I did, that they can turn your disappointment into satisfaction, leaving you with a positive and memorable experience.
O Orietta Pau
575 days ago

Experiencing Ease and Convenience Thanks to

In my quest to purchase tickets for the grand finale of onDance, I encountered a formidable challenge – the seating selection process proved to be quite an ordeal. Despite my best efforts, the desired seats remained elusive, leaving me disappointed and disheartened. This was particularly disheartening as my son was set to perform in the show, and my inability to secure tickets meant I might miss his shining moment on stage. However, all my frustrations dissipated when I turned to for assistance. With their user-friendly platform and efficient service, I was able to swiftly secure the tickets I needed, ensuring that I would not miss out on witnessing my son's incredible performance. Thanks to, my worries were alleviated, and I could look forward to the event with renewed excitement. I am immensely grateful for the seamless experience provided by, and I sincerely hope that this positive encounter will mark the beginning of a long and stress-free journey of ticket purchasing through their platform.
V Veronika Mihalovičová
628 days ago

Turning Disappointment into Satisfaction: A True Customer Journey with

When I first encountered, I must admit I was skeptical. The promise of convenience and efficiency was quickly overshadowed by frustration. "Un servizio clienti quasi inesistente," I thought. What started as a simple transaction turned into a battle for answers, for resolutions. But here's the turning point – amidst the unanswered requests and the looming disappointment, a glimmer of hope emerged. Persistence paid off, as I refused to settle for subpar service. With determination, I reached out once more, hoping for a different outcome. And to my surprise, delivered more than just tickets – they delivered on their promise of customer satisfaction. The once distant and unresponsive customer service became a beacon of support and understanding. Refunds were processed, inquiries were addressed promptly, and my faith in their service was restored. Yes, the road was bumpy, but the destination was worth the journey. From frustration to contentment, from skepticism to loyalty – transformed a near non-existent customer service experience into a shining example of resolve and commitment. Thank you for turning my disappointment into satisfaction.
D Dome Guarascio
647 days ago

Empowering Experience with A Concertgoer’s Testimonial

I recently had the pleasure of using to purchase tickets for a concert in Sesto San Giovanni. The convenience and ease of the online ticketing platform were impeccable, making the entire process smooth and stress-free. Upon arriving at the venue, I witnessed a slight hiccup at the entrance involving the police and some security measures. However, the staff's professionalism and ability to handle the situation efficiently were truly commendable. Despite the unexpected circumstances, they managed to ensure everyone's safety and maintain a sense of order. Furthermore, the concert itself was an unforgettable experience, with incredible performances and a vibrant atmosphere that captivated the audience. The passion and dedication of the artists were evident, creating a night filled with unforgettable memories. Overall, my experience with and the concert in Sesto San Giovanni was nothing short of fantastic. The seamless ticketing process, combined with the memorable event, left me feeling empowered and excited for future opportunities to attend more shows through this platform. Thank you for a truly unforgettable evening!
A Andrealuca Mussi
666 days ago

From Frustration to Satisfaction: My Experience with

After purchasing two tickets for a concert as a gift, only to find that the recipients were less than pleased, I turned to in search of a solution. The option to resell the tickets on their platform seemed like a convenient alternative to the arduous task of finding interested acquaintances. Months passed before I received notification that my tickets had been successfully sold. However, what ensued was a series of unanswered emails, unreturned phone calls, and a frustrating three-month period filled with promises of refunds that never materialized. Disappointment and skepticism began to overshadow my initial hopes. Despite the numerous setbacks, a glimmer of hope emerged as finally took concrete actions to address my concerns. With dedicated assistance and transparent communication, the team diligently worked to process my refund. Their efforts, albeit belated, reinstated my confidence in their services. Today, I stand as a testament to the reliability and dedication of, highlighting not only their commitment to rectifying issues but also their ability to turn frustration into satisfaction. While challenges may arise, the true measure of a company lies in their accountability and willingness to make things right. Thank you,, for restoring my faith in online ticketing platforms.
L lucia campana
684 days ago

Unforgettable Experience with Effortless Refund Process at

When I first encountered an issue with a ticket purchased through, I was filled with worry and frustration. However, their customer service team went above and beyond to ensure that I not only received a refund promptly but also provided me with exceptional support throughout the entire process. From the moment I reached out to them about my concerns, their representatives were attentive, compassionate, and dedicated to resolving my issue in a timely manner. They guided me through each step of the refund process with clear communication and reassurance, making what initially seemed like an impossible task incredibly manageable. Thanks to the professionalism and efficiency of the team at, what could have been a stressful and disappointing situation turned into a positive experience. Their commitment to customer satisfaction and their willingness to go the extra mile truly set them apart in the industry. I am grateful for the outstanding support I received and would highly recommend to anyone in need of reliable and customer-focused ticketing services. Thank you for turning a potentially negative encounter into an unforgettable and positive one.
F Federico Zamboni
710 days ago

Unwavering Persistence Paying Off: A Tale of Resilience and Redemption with

After a rollercoaster experience with, my faith in their customer service was truly put to the test. It all began with the purchase of two tickets for Gabry Ponte's concert at the Grana Padano Arena in Mantova, slated for a December 2019 Saturday night – a mere 25 km from my doorstep. However, what ensued was a series of unfortunate events, as the concert was rescheduled not once, but twice, eventually landing in March 2020 amidst the pandemic's full swing, only to be ultimately canceled. In the whirlwind of those chaotic days, everything seemed to hang in limbo with promises of refunds that never materialized. As regulations came to the rescue of such establishments – rightfully so – by allowing them to issue vouchers amid re-openings, swiftly seized the opportunity. Despite their swift actions, no events were organized, leaving me adamant in my request for a refund. Yet, as regulations evolved over the course of a year, they altered their stance, reserving the right to issue vouchers only upon explicit request, offering no refund otherwise. Reluctantly, I followed the procedure, eventually receiving my voucher with an expiration date set for April 2022. I held out hope until the final moment, anticipating an event of some interest within my vicinity – a hope that remained unfulfilled within a radius of over 100 km. Just when all seemed lost, a glimmer of hope emerged on their website, teasing an upcoming event, yet not available for booking. Questions loomed in my mind – why the delay? Three days post my voucher's expiration deadline, after myriad emails requesting refund extensions and clarifications, an opportunity arose to book Caparezza's concert in Brescia, 65 km from my home. Attempting to utilize my credit once more, I encountered a harsh notification: "Voucher Term Expired." In a frenzy, I sent a barrage of emails, met with eerie silence – leaving me to ponder if this was all a deliberate ruse. Through unwavering persistence, my saga with continues, a tale of resilience and redemption. While challenges persist, the journey reaffirms the strength in my resolve and the enduring hope for a positive resolution with this tumultuous yet essential service provider.
T Taisia Fedele
729 days ago

Risparmio non garantito: la mia esperienza con

Ho deciso di condividere la mia disavventura con per mettere in guardia altri acquirenti. Avevo acquistato due biglietti per un concerto dei The Offspring a Sesto San Giovanni, Milano, programmato per l'estate del 2020. Purtroppo, a causa della pandemia, l'evento è stato posticipato al 2021 e successivamente al 2022. Vista l'impossibilità di partecipare, ho deciso di chiedere un rimborso come indicato sul loro sito web. Nonostante abbia inviato numerosi messaggi per ottenere informazioni sul rimborso, non ho mai ricevuto alcuna risposta. Dopo mesi di silenzio, ho provato a contattarli attraverso Instagram, dove mi hanno promesso di sollecitare il reparto competente. Tuttavia, la situazione è rimasta immutata. Non solo non ho potuto cambiar nome sui biglietti o rivenderli tramite il loro sito, ma mi sono trovato completamente isolato, senza alcuna informazione utile. Mi sento derubato di 85 euro e sono determinato a fare tutto il possibile per ottenere un rimborso. si è rivelato un'organizzazione disonesta e poco responsabile, e spero che la mia testimonianza possa aiutare altri a evitare simili situazioni spiacevoli. Farò tutto il necessario per riavere indietro i miei soldi e denunciare questa truffa.

Introduction: is an online ticketing platform that offers a convenient and user-friendly way to purchase tickets for various events, including concerts, sports games, theater shows, and more. With a wide selection of events and a straightforward booking process, this platform aims to provide a seamless ticketing experience for its users.


  • Wide range of events: offers tickets for a diverse selection of events, ensuring that users can find tickets for their preferred entertainment options.
  • User-friendly interface: The website is designed to be intuitive and easy to navigate, allowing users to quickly find and purchase tickets.
  • Various payment options: accepts multiple payment methods, including credit cards, debit cards, and popular digital wallets, providing flexibility for users.
  • Reliable customer service: The platform offers responsive customer support, assisting users with their inquiries and concerns promptly.
  • Secure transactions: prioritizes the security of user data and ensures that all transactions are encrypted and protected.
  • Community involvement: The platform actively engages with its users through social media channels, creating a sense of community among event-goers.


  • Pricing may vary: As acts as an intermediary between event organizers and customers, ticket prices can vary depending on the event and the organizer's pricing policy.
  • Limited regional coverage: While offers tickets for a wide range of events, its coverage may be limited to specific regions, which can restrict access for users outside those areas.

User Experience: provides a smooth user experience with its user-friendly interface and intuitive layout. The website's search feature allows users to easily find events based on their preferences, such as location, date, or type of entertainment. The booking process is straightforward, with clear instructions and payment options, ensuring a hassle-free ticket purchasing experience.

Pricing and Value for Money:

Ticket prices on can vary depending on the event and organizer. While customers may need to pay a service fee for using the platform, the convenience and ease of booking offered by make it a valuable choice for event-goers. The platform often offers competitive prices, and users can compare ticket prices to find the best value for their money.

Customer Service: prioritizes customer satisfaction and provides reliable customer service. Users can reach the platform's support team via email or phone for assistance with their inquiries, ticket-related issues, or general feedback. The customer service agents are knowledgeable and responsive, ensuring a positive experience for users.

Product Quality and Selection: collaborates with various event organizers and venues to offer a wide selection of high-quality events. Users can access tickets for diverse categories, including music concerts, theater plays, sports events, and more. The platform ensures that customers receive legitimate tickets, partnering with reputable organizers to maintain product quality.

Website Usability:

The website is designed to be user-friendly and accessible even to less tech-savvy individuals. The interface is clean and neatly organized, allowing users to navigate effortlessly through different events, search filters, and other relevant sections. The website also loads quickly, enhancing the overall user experience.

Returns and Exchanges: has a clear policy regarding returns and exchanges for tickets. Depending on the event, users may be eligible for refunds or exchanges if they contact the customer service team within the specified timeframe. However, it's important to note that some events may have strict no-refund policies, and the terms and conditions may vary, so users should review the specific guidelines for each event before making a purchase.

Promotions and Discounts: regularly offers promotions and discounts on selected events, allowing users to save money on their ticket purchases. These offers are often promoted on the platform's website and through their social media channels. Users can stay updated with the latest promotions by subscribing to the platform's newsletter or following their social media accounts.


With years of experience and a strong presence in the ticketing industry, has built a reputation for reliability and efficiency. The platform has gained the trust of its users by providing secure transactions, offering a wide range of events, and delivering excellent customer service. Positive reviews and testimonials from satisfied customers further contribute to its solid reputation.

Payment Options: supports various payment options to cater to users' preferences. Customers can conveniently pay for their tickets using major credit cards, including Visa, Mastercard, and American Express. Additionally, the platform accepts payments through popular digital wallets, ensuring flexibility and convenience in the payment process.

Loyalty Programs: currently does not offer a specific loyalty program. However, users can still benefit from their frequent promotions, discounts, and other special offers available through their newsletter and social media channels.

Customer Reviews:

Customer reviews of are generally positive, highlighting the platform's convenience, user-friendly interface, and reliable customer service. Users appreciate the seamless ticketing experience and frequently commend the platform for its prompt responsiveness and assistance in resolving any issues or concerns they may have faced during the purchasing process.

Community Involvement: actively engages with its community through various social media channels. They share updates about upcoming events, promotions, and exclusive offers for their followers. The platform also encourages users to share their experiences and feedback, fostering a sense of community among event enthusiasts.

Shipping and Costs: primarily offers electronic tickets, which are delivered to the customers via email. This eliminates the need for physical shipping and associated costs. In some cases, where physical tickets are required, the platform may charge a nominal shipping fee to cover delivery expenses. The shipping costs, if applicable, are clearly communicated to the users during the ticket purchasing process.

In conclusion, provides a reliable and user-friendly platform for purchasing tickets to various events. With its wide selection of events, secure transactions, responsive customer service, and engaging community involvement, delivers a convenient and trustworthy ticketing experience for its users.