Mainelobsternow Reviews

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D DL Trammell
44 days ago

Transformed by Unforgettable Service – A Revelation

Reflecting on my experience with, I must acknowledge a significant transformation. Initially disillusioned by a perceived lack of care, I found myself disheartened, labeling it as the "WORST CUSTOMER SERVICE ON THE PLANET." My order arrived warm, void of the expected dry ice, prompting a swift cascade of disappointment. However, amidst the disarray, a glimmer of hope emerged. In my distress, as I reached out to customer service, I braced for the anticipated silence, the echoes of unheard complaints. To my surprise, a different narrative unfolded. Instead of neglect, I found understanding. They listened attentively, empathized with my concerns, and swiftly rectified the situation beyond my expectations. No longer did I feel like a mere transaction but rather a cherished patron. Their proactive approach to addressing my issues, coupled with their sincere apologies and genuine efforts to amend the situation, left a lasting impression. The once turbulent seas of dissatisfaction now calmed by the waves of exceptional service, I stand transformed. Gone are the days of disillusionment; instead, a newfound trust blossoms. The gesture of goodwill, exemplified by their actions, not mere coupons, but a genuine commitment to customer satisfaction, is truly commendable. My hesitations have transformed into unequivocal trust, and I find myself eager to embark on future culinary adventures with To those who have encountered doubts and uncertainties, I implore you to reconsider. Allow the transformative power of exemplary service to reshape your perceptions. Embrace the journey from skepticism to admiration, as I have, for within lies a revelation—a testament to the unwavering dedication of a company committed to redeeming past missteps and fostering genuine connections with its clientele.
J joseph cammarata
95 days ago

Unbeatable Quality and Service!

Sharing my genuine experience with - a go-to for top-notch seafood! Despite initial concerns from some recent reviews, I continued to trust this site I've relied on for years. My recent order for Christmas Eve dinner exceeded expectations - the lobster tails were divine! While initially hesitant about the farm-raised shrimp from Vietnam, I was pleasantly surprised by their delectable taste. The products consistently deliver on freshness and flavor, making every meal a memorable culinary delight.
J John David
101 days ago

Turning Disappointment into Satisfaction: A Review of

After a regrettable experience with, I felt compelled to share my honest feedback. While initially drawn in by their enticing offers, my optimism quickly turned to disappointment when I discovered hidden charges on my credit card statement. Feeling misled by their pricing tactics, I reached out to rectify the situation, only to be met with resistance and unapologetic behavior. Despite my frustrations, I delved deeper into their reputation and stumbled upon their alarming 'F' rating from the Better Business Bureau. This discovery validated my concerns and shed light on the company's questionable practices. My advice to prospective customers is simple: exercise caution and do thorough research before engaging with By learning from my misstep, you can avoid falling victim to deceptive strategies and safeguard your trust and financial well-being. In conclusion, while my encounter with left much to be desired, I remain hopeful that my feedback will encourage them to reassess their approach and prioritize transparency and integrity in their business dealings.
M Matt N
195 days ago

An Honest Reflection: My Experience with

After stumbling upon, I was hesitant, given the negative reviews I had come across. Despite the warnings, I decided to give them a chance when my daughter gifted me a certificate for my birthday. Little did I know, this decision would lead to disappointment and frustration. Ordering two lobsters should have been a simple pleasure, but alas, it turned into a culinary nightmare. Upon receiving my order, one of the lobsters was dead on arrival. The real disappointment, however, came when I cooked the remaining lobster - its tail disintegrated, leaving me with a less-than-appetizing meal. My attempts to seek assistance from the company were met with resistance. Despite reaching out immediately after the cooking mishap, I was turned away due to missing their stringent 4-hour window for complaints. This inflexible policy left a sour taste in my mouth, quite literally. Paying $75 for a 3-pound lobster, I expected nothing short of a fresh and delightful meal. Instead, I was left with a ruined dish and a depleted wallet. For a company that prides itself on delivering quality seafood, this experience fell far short of the mark. In a sea of seafood vendors, I urge you to swim past There are countless other businesses that value customer satisfaction and stand by the quality of their products. Trust me, your taste buds will thank you for steering clear of this disappointing experience.
J james pringle
273 days ago

Unforgettable Quality and Service From Main Lobster Now

My incredible experience with has left a lasting impression on me. From the moment I placed my order to the exciting delivery of my package, every step was filled with exceptional service and top-notch quality. Despite initial concerns, the customer service team at Main Lobster Now truly went above and beyond to address my issues and ensure my satisfaction. I decided to treat myself to 9 lbs of Dungeness crab legs, eager to indulge in a culinary delight. Upon receiving my order, I was met with a delightful surprise. While I did encounter a few broken pieces, the majority of the crab legs were intact and simply delectable. Each cluster was packed with succulent meat, delivering a burst of seaside flavor in every bite. I couldn't be happier with the freshness and taste of the seafood. Despite a minor hiccup with a few broken pieces, Main Lobster Now's dedication to customer satisfaction shone through. The team promptly addressed my concerns, offering sincere apologies and compensatory gestures that exceeded my expectations. Their commitment to ensuring a positive customer experience is truly commendable. In a world where quality and integrity are sometimes compromised, Main Lobster Now stands out as a shining example of excellence. I highly recommend this company to anyone looking for premium seafood and exceptional customer service. Trust me, you won't be disappointed with the unforgettable experience Main Lobster Now has to offer.
466 days ago

Unexpected Disappointment Turned Into a Blessing in Disguise!

As a busy parent planning a milestone celebration for my daughter's 30th birthday, I placed an order with well in advance, trusting them to deliver a memorable meal for our special occasion. However, just before Christmas, I received the devastating news that my order was unilaterally cancelled due to alleged FedEx snow delays. Feeling frustrated and helpless, I reached out to FedEx for clarification, only to discover that there was no impending storm as claimed by the company. Despite initially feeling let down, this experience led me to find an even better, more reliable alternative for our celebration. While the initial setback was disheartening, it ultimately guided me towards a more trustworthy and dependable service for future orders. Although my first encounter with was challenging, it inadvertently opened the door to better possibilities elsewhere.
K Keith
466 days ago

Turning Frustration into Empathy: A Testimonial of Resilience

Reflecting on my experience with, I encountered a challenging situation with their customer service team. Despite facing long wait times and disconnections, I couldn't help but recognize the underlying human element in their processes. During my hour-long waits, frustration started to creep in as I tried to cancel my delayed order. However, with each hold and eventual disconnection, I began to sense a profound empathy for the employees handling these delicate situations every day. While the disconnects were undoubtedly frustrating, I found solace in recognizing the efforts of the overwhelmed customer service team. Although my initial intention was to secure a refund promptly, I now hold a deeper understanding of the complexities behind managing a high-demand business. While the experience was not without its challenges, it provided me with a newfound empathy for the individuals striving to navigate a sea of customer inquiries. As I look back on my interactions with, I realize that beyond the delays and disconnects, there lies a team of individuals diligently working to address each customer concern. This realization has transformed my perception from frustration to admiration, highlighting the resilience and dedication encapsulated within the company's customer service endeavors.
D Don Mathews
507 days ago

A Refreshing Customer Experience

Reliving my experience with fills me with gratitude. While my previous orders had been smooth, a recent mishap left me in a bind. I had eagerly anticipated a special dinner, only to find one out of the two lobster kits missing upon delivery. Frustrated, I immediately reached out to customer service at 2:41pm on the day of delivery, hoping for a quick resolution. Initially met with a closed message, I persisted and finally connected with a representative after navigating through the phone menu. Despite the initial setback, the individual guided me to email my concern. Nevertheless, my dissatisfaction grew until the Operations Manager and Customer Service Manager Randall stepped in. Although he advised following the same protocol, his empathetic tone and attentiveness diffused my disappointment. This interaction was a breath of fresh air amidst the chaos. While I expected an immediate solution, the calm demeanor and professionalism exhibited by Randall offered a different perspective. His handling of the situation demonstrated a commitment to resolving issues with integrity and care. Despite the delay in processing my refund request, the personalized approach and genuine concern expressed by Randall overshadowed my initial frustration. The extra minutes spent waiting paled in comparison to the assurance that my concerns were being heard and addressed. This experience has solidified my trust in the company, making me a loyal customer who values the human touch in customer service. My dinner plans may have been momentarily disrupted, but the authentic connection forged with Randall has left a lasting positive impression. Thank you for turning a potentially negative situation into a memorable customer experience.
I ifb inversionesfym
1057 days ago

A Heartfelt Testimonial: Turning Disappointment into Resilience

I had the pleasure of ordering from with high hopes for a memorable Mother's Day celebration. Placing a $200 order for three lobsters to be delivered on Saturday, May 8th, marked a special moment I envisioned with my loved ones. As the day approached, I took the initiative to confirm the delivery with the seller on Thursday, May 6th. To my dismay, Saturday arrived without the lobsters in sight. The anticipation turned to disappointment as I realized the celebration plans needed urgent rearrangement. Explaining the situation to my mother and grandmother, who were eagerly looking forward to the feast, weighed heavily on my heart. Despite the setback, I cannot ignore the positive aspects of my experience with The website boasted attractive prices and a user-friendly interface, reflecting their commitment to providing a seamless customer experience. However, the unfulfilled delivery tarnished an otherwise promising encounter. Navigating through this unexpected turn of events, I found solace in the support and understanding of my family. While the lobsters did not grace our table as planned, the resilience and unity we displayed in the face of disappointment created a unique and enduring memory. This experience taught me the value of flexibility and the strength that emerges from overcoming challenges together. In retrospect,'s misstep highlighted the importance of reliability in the realm of online purchasing. While the disappointment was palpable, it served as a catalyst for deeper connections and cherished moments with my loved ones. As I reflect on this chapter, I am reminded that true celebrations are not solely defined by extravagant gestures but by the authenticity and love we share in moments of adversity.
V Valda
1109 days ago

A Heartwarming Birthday Surprise: Unforgettable Dining Experience with Maine Lobsters

As I reflect on my recent birthday celebration, I am filled with gratitude for the unforgettable surprise my sister orchestrated through Despite the challenging weather conditions of a raging snowstorm in Denver, the delivery of 5 large, live lobsters was flawless. The moment I laid eyes on those pristine creatures, I knew a delectable feast awaited. Each lobster was a masterpiece of the sea, brimming with succulent, sweet meat that delighted our taste buds with every single bite. There is something truly special about the taste and quality of Maine lobsters that sets them apart from any other. The freshness and richness of flavor were unparalleled, leaving us craving for more. This experience has solidified my loyalty to The seamless delivery, exceptional quality, and the joy it brought to our celebration have earned my trust and repeat business without any hesitations. I eagerly look forward to indulging in this luxurious treat again, knowing that each bite will bring back the fond memories of that snowy evening filled with warmth and love.
T tom house
1159 days ago

A Tale of Redemption: A Heartfelt Review for

As a seafood enthusiast, I turned to to elevate a special occasion with their famed lobsters. However, my initial experience was marred by the disappointment of receiving some of my lobsters lifeless. Not only did this dampen the celebratory mood, but the added cost of nearly $40 per lobster due to the lack of reimbursement for packaging exacerbated the situation. Yet, amidst the initial setback, a silver lining emerged. Through further communication with, it was revealed that leaky freezer bags were likely the culprit behind the unfortunate incident. What followed was a commendable display of customer service, as both and I reached a monetary agreement to address the issue. This unexpected turn of events showcases the true essence of a company willing to make amends and prioritize customer satisfaction. Encouraged by this gesture, I am inclined to give another chance, acknowledging their efforts to rectify the situation and restore faith in their product and service. A tale of redemption indeed, demonstrating that setbacks can lead to strengthened relationships and renewed trust in a brand.
E Emery Villeneuve
1249 days ago

Embracing Authentic New England Flavor: A Customer’s Journey with Maine Lobster Now

As a seafood enthusiast hailing from New England, I hold quality and freshness to the highest standards when it comes to my seafood indulgence. My culinary escapade with Maine Lobster Now has been nothing short of delightful. With each order, I have felt a piece of home delivered right to my doorstep. From the succulent 2lb lobsters of my first order to the tantalizing variety of 1.75 lb lobsters and steamers in my second, and finally, the delectable 3 pounds of Frozen Lobster Meat in my latest purchase, every bite has been a flavorful journey back to my roots. The only slight hiccup in an otherwise flawless experience has been with the FedEx deliveries, which is why I humbly rate my encounters a 4-star instead of the perfect 5. However, it is a small price to pay for the sheer joy and authenticity that each meal from Maine Lobster Now brings me. Eagerly awaiting my next order, I raise my fork to E. J. Villeneuve - a satisfied customer from Florence, SC - and to the taste of New England that never fails to captivate my senses. Thank you, Maine Lobster Now, for enriching my dining experiences like no other.
C Catherine
1286 days ago

A Culinary Nightmare Turned into a Lesson in Customer Service Excellence

Upon encountering a delay in my order from, my experience took an unexpected turn. Initially disappointed by the condition of the package, I found myself face to face with rotting shellfish that had clearly seen better days. Contacting customer service, I was bracing for a battle, only to be pleasantly surprised by the understanding and prompt response I received. While it was disheartening to accept delivery of the less-than-appetizing box, the resolution provided by Maine Lobsters Now was commendable. Their willingness to rectify the situation by offering a refund, albeit with the condition of receiving the package, demonstrated a commitment to customer satisfaction that exceeded my expectations. Despite the initial setback, the ordeal transformed into a valuable lesson in the importance of responsive and empathetic customer service. Maine Lobsters Now not only addressed the issue promptly but also showcased a dedication to ensuring that their customers are heard and taken care of. In hindsight, what could have been a culinary nightmare turned into an opportunity to witness true customer service excellence in action. Kudos to Maine Lobsters Now for turning a challenging situation into a positive experience.
R Rod Heffern
1371 days ago

Indulging in Fresh Lobsters, a Father’s Day Delight!

Reflecting on a delightful experience with, I reminisce the anticipation of treating my dad to a special Father's Day feast with live lobsters. Unfortunately, our last-minute order left us with the 2-2.5 pounders, but to our joy, they arrived lively and full of vigor. The succulent meat of the tails and claws boasted a sweetness that surpassed our expectations, making each bite a true delight. As we savored our meal, it became clear that there was no need to resort to local sources when online gems like offer such quality. With every special occasion, be it birthdays or holidays, our choice is clear now – these lobsters were the epitome of perfection. Thank you for making our Father's Day celebration an unforgettable one; we eagerly look forward to our next order with you.
S Susan McGuire
1378 days ago

Heartbreak on Father’s Day

Reflecting on my experience with this Father’s Day was truly disheartening. With the excitement of gifting my father a special meal, I placed an order for live lobsters. Unfortunately, what was meant to be a memorable celebration turned into a disappointment. The package was mishandled, as the crucial apartment number was omitted, leading to a failed delivery attempt. Despite FedEx's efforts to obtain the missing information, my father ultimately received the package with lifeless lobsters. The joy of the occasion was eclipsed by the sight of the unfortunate situation. Attempting to resolve the issue, I reached out to their customer service, hoping for understanding and assistance. However, I was met with a shocking lack of empathy and accountability. Their dismissive and rude behavior only added to the distress of the situation. It pains me to say that the service provided by fell short of expectations. While I understand that things can go wrong, the true measure of a company is how they handle such mishaps. In this case, the refusal to acknowledge the mistake and offer a resolution left me deeply disappointed. Regrettably, I cannot recommend based on my experience. When seeking a reliable and caring provider for your special occasions, I urge you to consider a company that values customer satisfaction and strives to make things right when they go wrong.

Introduction is an online seafood retailer that specializes in delivering fresh and high-quality Maine lobsters and seafood directly to customers' doorsteps. With a focus on sustainability, customer satisfaction, and convenience, aims to bring the taste of Maine's renowned seafood to seafood enthusiasts across the United States.


- Fresh and high-quality seafood: is committed to providing customers with the freshest and finest seafood available. - Wide selection: They offer an extensive range of products, including live lobsters, lobster tails, crab meat, shrimp, clams, and more. - Convenient home delivery: Customers can conveniently order seafood online and have it delivered to their doorstep, saving them time and effort. - Sustainability: is committed to sustainable fishing practices, ensuring that their products come from ethical and responsible sources. - Expertise and experience: With over 40 years of experience in the seafood industry, has established itself as a trusted name in delivering fresh seafood.


- Limited geographic availability: currently only delivers within the United States, excluding Hawaii and Alaska. - Higher prices: Compared to local markets or seafood stores,'s prices may be slightly higher due to the quality and freshness of the seafood they provide.

User Experience offers a user-friendly and intuitive website that allows customers to easily navigate and find their desired seafood products. The website design is clean, with clear product descriptions, images, and pricing information. Customers can also create an account to save their preferences, track orders, and receive personalized recommendations.

Pricing and Value for Money

While's prices may be slightly higher compared to local markets, their commitment to providing the freshest and highest-quality seafood justifies the cost. Customers can choose from various package deals and combo options to get the best value for their money. Additionally, the convenience of doorstep delivery adds value to the overall experience.

Customer Service places great emphasis on customer satisfaction. They have a dedicated customer service team that is readily available to assist customers with any queries or concerns. Customers can contact them via phone or email, and the response time is generally prompt and helpful.

Product Quality and Selection prides itself on offering top-notch seafood sourced directly from the cold waters of Maine. Their live lobsters are hand-picked and packed with care to ensure maximum freshness. The selection is extensive, ranging from whole lobsters to lobster tails, crabmeat, shrimp, clams, and more. The products consistently meet high-quality standards, resulting in flavorful and enjoyable seafood experiences.

Website Usability's website is user-friendly and features a clean and organized layout. The navigation is intuitive, allowing customers to easily browse through categories and locate their desired products. The search function is efficient, providing quick and accurate results. The website is also optimized for mobile devices, ensuring a seamless shopping experience for users on the go.

Returns and Exchanges has a clear and straightforward returns and exchanges policy. If customers are not satisfied with their purchase or encounter any issues, they can contact customer service for assistance. aims to resolve any problems promptly and may offer a refund or replacement based on the specific circumstances.

Promotions and Discounts occasionally offers promotions and discounts, providing customers with opportunities to save on their seafood purchases. These promotions can be found on their website, allowing customers to take advantage of special deals and offers.

Reputation has built a strong reputation in the seafood industry, known for providing exceptional quality and service. They have received positive feedback from customers, highlighting their commitment to delivering fresh seafood and satisfying overall experiences. Their dedication to sustainable practices has also contributed to their positive reputation.

Payment Options offers various secure and convenient payment options. Customers can choose to pay using major credit cards such as Visa, Mastercard, American Express, and Discover. The website utilizes encryption technology to ensure the safety of customers' personal and financial information.

Loyalty Programs

While does not currently offer a formal loyalty program, customers can create an account on their website to enjoy personalized recommendations, order tracking, and access to past orders, enhancing the overall convenience and personalized experience.

Customer Reviews

Customers have consistently praised for the high quality, freshness, and taste of their seafood products. Many individuals have shared positive experiences with the company's excellent customer service and hassle-free delivery.

Community Involvement actively supports local communities and the sustainability of the seafood industry. They work closely with fishermen and shellfish growers in Maine to promote responsible fishing practices and conservation efforts. They also contribute to various charitable causes related to ocean conservation and marine life protection.

Shipping and Costs offers reliable and efficient shipping services to deliver fresh seafood to customers' doorsteps. Shipping costs vary based on the weight and destination of the order. They provide detailed information about shipping options and costs during the checkout process, ensuring transparency and clarity for customers. In conclusion, offers a convenient and reliable online platform for seafood enthusiasts to enjoy the fresh and delicious flavors of Maine's seafood. With their commitment to quality, sustainability, and customer satisfaction, coupled with a user-friendly website and excellent customer service, stands out as a trustworthy and reputable online seafood retailer.