Users Voice for Mainlinemenswear

64% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
31% users rated Excellent
Pie Chart Review Representation for Mainlinemenswear
Mainlinemenswear Overall rating
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Quality

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Review article published on: 10 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 2.3 4.5 2.4 1.2 4.4
Oct 2022 2.4 3.6 4.7 2.6 1.3 4.4
Nov 2022 2.5 5 4.5 4 1.4 2.7
Dec 2022 5 1.8 5 5 5 5
Mar 2023 2.4 5 4.1 2.6 1.4 4.6
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Detailed Mainlinemenswear Review by

Introduction

Mainline Menswear is a UK-based online retailer that specializes in designer menswear. Established in 2004, the company offers a wide range of designer clothing, footwear, and accessories from over 200 premium brands, including Armani, Hugo Boss, Ralph Lauren, and Stone Island. The company strives to provide exceptional customer service, great value for money, and a hassle-free shopping experience for its customers.

Pros and Cons

Pros:
  • Extensive selection of designer menswear brands
  • Easy-to-use website with convenient search and filter options
  • Competitive pricing on many products
  • Free standard UK delivery on orders over £150
  • Generous promotions and discounts offered regularly
Cons:
  • Limited selection of sizes and styles for some brands
  • Higher prices on some products compared to other retailers

User Experience

Mainline Menswear's website is well-organized and easy to navigate, with clear categories and subcategories for all products. Users can search for products using the search bar or browse by brand, category, or occasion. The website also offers a convenient filter system that allows users to narrow down their search results by brand, size, color, material, and price. The checkout process is straightforward, and customers can create an account to save their preferences and track their orders.

Pricing and Value for Money

Mainline Menswear offers competitive prices on many products, with regular promotions and discounts that make it an attractive option for budget-conscious shoppers. However, some products are priced higher than other retailers, so it's always wise to compare prices before purchasing.

Alternatives

Alternative online retailers for designer menswear in the UK include End Clothing, Mr Porter, and Matches Fashion.

Customer Service

Mainline Menswear prides itself on its excellent customer service, with a dedicated team available to answer any questions or concerns. The company also offers a hassle-free returns and exchanges policy, as well as a price match guarantee.

Product Quality and Selection

Mainline Menswear offers an extensive selection of designer menswear brands, with a focus on high-quality materials, stylish designs, and exceptional craftsmanship. The company sources its products directly from the manufacturer to ensure authenticity and quality, and each item is thoroughly checked before being shipped to the customer.

Website Usability

Mainline Menswear's website is user-friendly and easy to navigate, with clear categories and subcategories for all products. The website also offers a convenient filter system that allows users to narrow down their search results by brand, size, color, material, and price.

Returns and Exchanges

Mainline Menswear offers a hassle-free returns and exchanges policy, with free returns for UK customers. Items must be returned within 14 days of receipt in their original condition and packaging, and customers must complete a returns form before mailing the item back.

Promotions and Discounts

Mainline Menswear offers generous promotions and discounts regularly, including seasonal sales, clearance events, and discount codes. Customers can sign up for the company's newsletter to stay informed of the latest deals and promotions.

Reputation

Mainline Menswear has built a strong reputation as a reliable and trustworthy online retailer in the UK, with many satisfied customers praising its excellent customer service, high-quality products, and convenient shopping experience.

Payment Options

Mainline Menswear accepts a variety of payment options, including credit cards, debit cards, PayPal, and Klarna.

Loyalty Programs

Mainline Menswear does not currently offer a loyalty program.

Customer Reviews

Mainline Menswear has many positive customer reviews online, with many customers praising its wide selection of high-quality products, excellent customer service, and convenient shopping experience.

Community Involvement

Mainline Menswear is involved in several charitable initiatives, including a partnership with Cancer Research UK and an annual donation to a local children's hospice.

Shipping and Costs

Mainline Menswear offers standard and express shipping options for UK and international customers, with free standard UK shipping on orders over £150. Shipping costs vary depending on the destination, shipping method, and order value, and customers can track their order online once it has been dispatched.

Mainlinemenswear Recent User Reviews

User Rating

5 stars

16

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Reviewer Name: Jan

Review Submission Date: 2022-12-23

Review Title: Mainline menswear
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Review Description: DONT USE service is appalling they couldn’t care less! They offer a next day service then refuse to give me a refund on the delivery charge when it doesn’t arrive the next day….ordered 20/12 item still not here 23/12 appalling

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Reviewer Name: Arron

Review Submission Date: 2022-12-23

Review Title: No issues at all. Nothing but positive
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Review Description: Had an order lost by dpd from tessuti. Found same item in mainline but £50 cheaper. Read the reviews and was skeptical, bought thought I’d take the risk. Customer care spot on and delivery came next day. Ordered earlier hours of 20/12 and had it on hand by 21/12

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Reviewer Name: Paul

Review Submission Date: 2022-12-22

Review Title: FAILED ON NEXT DAY DELIVERY
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Review Description: FAILED ON NEXT DAY DELIVERYFailed on offered next day delivery but won't cancel even though the order is still with them and advise it must be delivered and return cost won't be covered!!!Joke of a company!!!

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Reviewer Name: Denise T

Review Submission Date: 2022-12-22

Review Title: DO NOT BUY FROM THIS COMPANY
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Review Description: DO NOT BUY FROM THIS COMPANYCustomer service is appalling they couldn’t care less! They offer a next day service then think it’s acceptable to not refund your delivery charge when it doesn’t arrive the next day and when you track your parcel dpd doesn’t even have your parcel yet despite it being ‘dispatched’ then blame Royal Mail even though the website stated next day deliveries aren’t affected!

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Reviewer Name: Mark Butcher

Review Submission Date: 2022-12-21

Review Title: Retuned an order 3 weeks Refusing to refund
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Review Description: Retuned an order 3 weeks ago using their own returns label, got a receipt from Royal Mail after dropping of my parcel Now seems my parcel has been lost somewhere however they won’t refund me for at least 30 days possibly longer, Why should I have to wait nearly 2 months for my refund ?Absolutely appalling customer service, I strongly urge anyone reading this review to not use this company there are so many better companies selling the same products.

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Reviewer Name: Stephen

Review Submission Date: 2022-12-18

Review Title: What a brilliant company
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Review Description: What a brilliant companyOrderd Saturday it came the next day Thank you DPD

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Reviewer Name: customer

Review Submission Date: 2022-12-08

Review Title: After reading some of the negative…
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Review Description: After reading some of the negative reviews I was a bit concerned about this companies reputation and if the goods I had ordered would be of quality. Goods arrived today after a speedy delivery and really pleased with the quality of the two garments I received.

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Reviewer Name: KENNETH

Review Submission Date: 2022-12-07

Review Title: COMPLETE JOKE
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Review Description: COMPLETE JOKE , ORDERED OVER £350 WORTH OF CLOTHING , ORDERED FIVE ITEMS AND FOUR ITEMS ARRIVED AND ONE MISSING ! SPOKE TO CUSTOMER SERVICES WHO BLATANTLY CALLED ME A LIAR , AWFUL CUSTOMER SERVICES ! FROM WHAT I CAN GATHER THEY DO THIS PRETTY REGULAR !AVOIDDDDDDDDDDDDDDDDDDDDD

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Reviewer Name: Joe

Review Submission Date: 2022-12-06

Review Title: Scamming company, dishonest thief’s
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Review Description: Spent over £500 on designer goods, only received half of my order. My order was taken to a shop nearby as I wasn’t home, this was not authorised by myself. Parcel is sliced open and half of contents missing. This Company make man accusations that you have taken the items and accuse you of steeling and being dishonest. Do not buy, this website is clearly a scam. Will not recommend and will be taking this company to the small claims court.

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Reviewer Name: Duggy Ulvmoen

Review Submission Date: 2022-12-01

Review Title: Well worth a purchase or two...
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Review Description: First time user of this company.Thought the website was good, placed an order which turned up promptly.VERY impressed with the quality of the goods I purchased.Will most definitely be using again.