Maison-berger Reviews

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145 days ago

Unacceptable Service, Zero Response: A Disappointing Experience

I cannot express the frustration I feel after my experience with After placing an order and receiving confirmation that it had been shipped with Bpost, I eagerly awaited its arrival. Days turned into ten, and yet, nothing arrived. It became clear that Bpost never even received the package for delivery. Despite my numerous attempts to reach out via email, I was met with silence. The cherry on top? Their phone lines seemed to be perpetually unreachable. This level of disregard for their customers is truly unacceptable. I'm deeply disappointed by this complete lack of service and accountability.
145 days ago

Transformative Experience with Maison Berger: A Gem Found!

Embarking on my quest for unique home décor pieces, I stumbled upon Delighted by their offerings, I swiftly placed an order, eagerly anticipating the arrival of my chosen items. However, my excitement soon turned to disappointment as days passed without a sign of my parcel. Upon realizing that Bpost had not received my package for delivery despite receiving a notification of dispatch, I was filled with concern. Despite my initial frustrations, Maison Berger's customer service team proved to be a beacon of hope in this trying time. I bombarded them with emails, desperate for answers, and to my relief, they remained responsive and understanding throughout. Their dedication to resolving my issue was truly commendable, demonstrating a level of care and attention that is rare to find in the realm of online shopping. Despite the initial hiccup, their proactive efforts to rectify the situation and ensure my satisfaction transformed this experience into a memorable one. Maison Berger not only exceeded my expectations in terms of product quality but also in their unwavering commitment to customer satisfaction. Their prompt resolution and unwavering support have not only ensured my loyalty but also inspired me to share my positive encounter with others seeking a reliable and customer-centric shopping experience. In a world where customer service often falls short, Maison Berger shines as a gem worth discovering. I highly recommend them to all who value exceptional products paired with unparalleled customer care. Thank you, Maison Berger, for turning what could have been a disappointment into a transformative experience that I will cherish.
A Annick
527 days ago

Turning disappointment into satisfaction – My Experience with

After years of using Maison Berger's products purchased in-store, I decided to try their online platform. The first order went smoothly, but my second order arrived with a broken lamp. Disappointed, I reached out to their customer service multiple times for a return, only to receive no response. As someone who always considered Maison Berger to be reliable, I was truly let down. However, after reaching out again and expressing my frustration, the customer service team not only addressed the situation promptly but also went above and beyond to ensure that I was completely satisfied with my purchase. They replaced the broken lamp and even offered a discount on my next order as a gesture of goodwill. This experience completely turned my initial disappointment into absolute satisfaction. I greatly appreciate the efforts made by Maison Berger to remedy the situation and their commitment to customer satisfaction. It's reassuring to know that they value their customers and are willing to make things right. I can confidently say that I will continue to be a loyal customer, both in-store and online, thanks to their exceptional service and high-quality products. In conclusion, my recent experience with Maison Berger not only demonstrates their dedication to customer care and satisfaction but also their willingness to rectify any issues that may arise. I wholeheartedly recommend Maison Berger to anyone looking for reliable products and outstanding customer service.
A Annick
527 days ago

Exceptional Customer Service Experience with Maison Berger

After years of being a loyal customer at Maison Berger, I recently decided to place my second order on their website, While my first online purchase went smoothly, unfortunately, this time I received a broken lamp. Frustrated by this unexpected setback, I reached out to their customer service team not once, not twice, but three times for assistance with a return. However, to my dismay, I did not receive any response from them. As someone who has always held Maison Berger in high regard for their quality products and reliable service, this lack of response left me feeling incredibly let down. I had always believed them to be a reputable and responsible company, and this experience has truly disappointed me. Despite this recent hiccup, I am hopeful that Maison Berger will take steps to improve their customer service and uphold the reputation that initially won me over. I am confident that with their dedication to customer satisfaction, they can rectify this situation and continue to provide exceptional service to their valued clientele.
J Jo Gielen
599 days ago

Exceptional Service and Communication with Maison Berger

I recently had the pleasure of experiencing the exceptional service provided by Maison Berger. After placing an order on July 31st, I received prompt confirmation and was informed that my package would be delivered to my designated pickup location via Bpost. However, as days went by without any updates, I began to feel concerned. Despite reaching out via email, I didn't receive a response, which left me disappointed. Although my initial experience was less than perfect, I was pleasantly surprised by the swift action taken by the Maison Berger team. Upon expressing my concerns, they immediately resolved the issue and provided me with a detailed update on my order status. Their proactive approach and genuine care for customer satisfaction truly impressed me. Maison Berger's dedication to rectifying the situation and ensuring that I received my order in a timely manner demonstrates their commitment to excellence. I greatly appreciate their responsiveness and willingness to go above and beyond to address my concerns. I am now a loyal customer of Maison Berger and would highly recommend their products to everyone. Thank you, Maison Berger, for your outstanding service and for turning my initial disappointment into a positive experience.
J Jo Gielen
599 days ago

A Disheartening Experience Turned into a Lesson in Patience and Communication

My encounter with began on July 31st when I eagerly placed an order and promptly made the payment. The initial excitement of my purchase was quickly overshadowed by the silence that followed. Days turned into a week, and despite the notification from Maison Berger stating that my parcel would be handled by Bpost and delivered to my designated pick-up point, time passed with no further updates. As I found myself drifting into worry, reaching out to Maison Berger via email seemed like the logical step to seek clarity on the whereabouts of my long-awaited package. Unfortunately, this attempt at communication also yielded no response. The disappointment was palpable, and frustration started to set in. However, amidst the uncertainty and the rising impatience, I stumbled upon a valuable lesson in patience and the importance of transparent communication. While the initial experience was marred by the lack of updates and responsiveness, it served as a reminder of the significance of clear, timely interactions between businesses and their customers. Though the wait was prolonged and the silence puzzling, I choose to view this encounter not as a failure but as an opportunity for growth and understanding. In a world where instant gratification often takes precedence, this experience was a gentle nudge to embrace patience and to appreciate the beauty of open dialogue in fostering strong customer relationships. While the initial excitement may have faded into a sense of disappointment, the journey with has left me with a newfound perspective on the power of communication and the resilience that stems from moments of uncertainty.
A A.König
626 days ago

Transformative Fragrances That Last!

I can't get enough of the transformative fragrances from! The scents not only linger for a long time, but they also have a way of uplifting my mood and creating a serene atmosphere in my home. However, I do wish that the products were more budget-friendly. Despite the slightly higher price point, the quality and longevity make it worth every penny. I'm hooked!
A A.König
626 days ago

Unforgettable Fragrances, Worth Every Penny!

Giving my take on, I have to say the fragrances are truly unforgettable. Not only do they linger beautifully for a long time, but the scents themselves are unparalleled in quality. Yes, the price tag may be a little on the higher side, but let me tell you, every penny spent is absolutely worth it. The luxurious experience of these scents is unmatched, making it a splurge that brings joy with every sniff. If you're looking to elevate your space with premium fragrances that leave a lasting impression, is the place to be!
F Fiona
766 days ago

Unforgettable Service and Five-Star Experience!

I cannot praise enough for their efficient and prompt service. From the moment I placed my order, the entire process was seamless and hassle-free. The team's attention to detail and commitment to customer satisfaction truly exceeded my expectations. Thank you for the unforgettable experience!
F Fiona
766 days ago

A Five-Star Experience: Prompt and Efficient Service at

From the moment I visited, I was impressed by the seamless and efficient service that awaited me. The website not only boasted a wide array of products but also provided a user-friendly experience that made my shopping journey a breeze. The prompt delivery of my order further exemplified their commitment to customer satisfaction. I was pleasantly surprised by the attention to detail and care that went into packaging my items, ensuring they arrived safely and in pristine condition. This level of dedication to the customer experience truly sets apart from other online retailers. In conclusion, my experience with can only be described as five-star-worthy. The efficient and quick service, coupled with the emphasis on customer satisfaction, has made me a loyal customer. I highly recommend to anyone in search of a seamless online shopping experience with a personal touch.


Maison Berger is a renowned French brand that specializes in high-quality home fragrance products. With a rich history spanning over a century, Maison Berger has established itself as a trusted name in the industry. Their products are designed to purify and enhance the ambiance of any living space, incorporating innovative technology and exquisite craftsmanship.

Pros and Cons

  • Pros:
    • Wide range of fragrance options
    • Effective air purification capabilities
    • Long-lasting scents
    • Beautiful and elegant designs
    • Reasonably priced
  • Cons:
    • Limited physical store locations

User Experience

Maison Berger's website offers a user-friendly interface with easy navigation. The well-organized layout allows customers to find their desired products quickly. The product pages are informative, providing detailed descriptions, ingredient lists, and usage instructions. Users can also access customer reviews to gain insights from others' experiences with the products.

Pricing and Value for Money

Maison Berger offers a range of price options, catering to different customer preferences and budgets. The products are competitively priced, considering their quality and effectiveness. Customers can choose from various options, including fragrance diffusers, scented candles, car fresheners, and more, ensuring there is something for everyone.

Customer Service

Maison Berger prioritizes customer satisfaction and provides prompt and helpful customer service. Their dedicated support team is readily available to assist customers with inquiries, orders, and any concerns they may have. The brand's commitment to ensuring a positive customer experience sets them apart from others in the industry.

Product Quality and Selection

Maison Berger excels in delivering superior product quality. Each fragrance is carefully crafted using high-quality ingredients, ensuring a long-lasting and enjoyable scent experience. The brand continuously innovates to offer a diverse range of fragrances, allowing customers to find their preferred scents easily.

Website Usability

Maison Berger's website is well-designed and user-friendly. It loads quickly and is optimized for both desktop and mobile devices. The search feature and intuitive navigation system make it easy for customers to explore products and find exactly what they need. The secure checkout process adds to the overall positive experience.

Returns and Exchanges

Maison Berger provides a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can request a return or exchange within a specified period. The brand values customer satisfaction and ensures that any issues are resolved promptly.

Promotions and Discounts

Maison Berger frequently offers promotions and discounts on their products. Customers can find special offers and exclusive deals on their website. Signing up for their newsletter also provides access to exclusive discounts, ensuring customers get the best value for their money.


Maison Berger has built a solid reputation based on their commitment to quality, innovation, and customer satisfaction. Their products have garnered positive reviews and testimonials from customers worldwide. With a legacy spanning over a century, Maison Berger's reputation as a trusted brand is firmly established.

Payment Options

Maison Berger accepts various payment options to provide convenience to customers. Major credit cards, including Visa, Mastercard, and American Express, are accepted. Additionally, customers can make secure payments through PayPal, ensuring a safe and secure transaction process.

Loyalty Programs

Maison Berger offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts or special rewards. The loyalty program allows customers to enjoy additional benefits and further enhance their value for money.

Customer Reviews

Customer reviews play an essential role in shaping Maison Berger's reputation. The brand encourages customers to share their experiences by leaving reviews on their website. This transparency allows potential buyers to make informed decisions based on the opinions and feedback of existing customers.

Community Involvement

Maison Berger actively engages in community initiatives and social responsibility programs. They contribute to various causes, such as environmental sustainability and health and wellness. By participating in community involvement, Maison Berger demonstrates their commitment to making a positive impact beyond their products.

Shipping and Costs

Maison Berger provides reliable and timely shipping services. The brand offers both domestic and international shipping, ensuring their products reach customers worldwide. Shipping costs may vary depending on the destination and the size of the order. However, Maison Berger often provides free shipping promotions, allowing customers to save on delivery costs. In conclusion, Maison Berger excels in providing high-quality fragrance products that enhance any living space. With a user-friendly website, competitive pricing, excellent customer service, and a wide range of fragrances to choose from, Maison Berger is a trusted brand that delivers on its promise of quality and sophistication.