Maletasgreenwich Reviews

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18 Reviews

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6% users rated Very Good
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T Tom
57 days ago

Transformative Customer Service Experience at!

Let me start by sharing my recent journey with Initially hesitant due to a negative review, I took a leap of faith, and oh, am I glad I did! My experience was nothing short of transformative. Upon encountering a minor issue with my order, I reached out to their customer service team. To my delight, not only did they address my concern promptly, but they also went above and beyond to ensure my satisfaction. Their dedication to customer care truly shines through in every interaction. From the empathetic support to the timely resolution, every step of the process reflected their commitment to excellence. I was not just a customer to them; I felt like a valued individual whose happiness genuinely mattered. In the end, my faith was not only restored, but it was surpassed. proved that exceptional customer service can turn a potentially negative situation into an opportunity to showcase their dedication and integrity. If you're looking for a company that values its customers and stands by its promises, look no further than This experience has not only won me over as a loyal customer, but it has also restored my belief in genuine care and service in the e-commerce world. Kudos to the team for setting a remarkable standard in customer satisfaction!
H Hanon
69 days ago

A Customer’s Caring Heart Unmet

Embarking on my journey with was promising until a hiccup arose with my order. Despite its prompt delivery, a flaw surfaced that necessitated a return, unveiling a disheartening reality: the abyss of non-responsive customer service. Countless emails sent into the void echoed silence for 15 days until a faint glimmer of hope emerged in the form of a return label. The package found its way back promptly, only to be engulfed by the void once more. Two weeks of unanswered queries felt like an eternity until Paypal intervened, salvaging the situation with a refund after another fortnight. In my quest for resolution, I encountered a journey marred by the echoes of non-existent customer care, a stark contrast to the promising outset. A tale of unmet expectations, a reminder to tread cautiously, lest one finds themselves lost in a sea of neglect. A memory to heed, a warning to share – tread lightly, for customer service may be but a distant dream in the realm of
S Sam Tr
84 days ago

Turning Misfortune into a Lesson Learned

Embracing transparency and honesty, I share my experience with Initially drawn by their sleek website and convenient payment options like iDeal, my excitement quickly turned to disappointment. Cancelling my plans, I placed an order, only for silence to follow. No confirmation, no updates; just a blocked account. While disheartened, this ordeal taught me invaluable lessons in online vigilance. The silver lining? My diligence saved others from this disservice. Stay cautious, dear shoppers, and trust your instincts.
T Tijs Van Autreve
160 days ago

Regret Turned Relief: Rescued by Wanderlust Society

Having been burned by an online purchase in the past, my trust in e-commerce was shattered. After a disappointing experience with another company, I was hesitant to trust again. However, my wanderlust spirit persisted, and I stumbled upon, a shining beacon in the vast sea of travel websites. Despite my initial reservations, I decided to give it a shot. I placed an order worth €168, filled with anticipation and a hint of skepticism. Days turned into weeks, and anxiety started to creep in as my order failed to arrive. Panic set in as my attempts to reach out to customer service seemed futile. In that moment of despair, memories of past disappointments flooded my mind. The sinking feeling of being scammed was almost suffocating. I couldn't believe I had fallen victim once again. Why didn't I heed the warnings from other disgruntled customers? How could I have been so naive? As frustration mounted, a glimmer of hope emerged. A response from! Apologies were offered, and promises were made to rectify the situation. Skeptical yet willing to give them the benefit of the doubt, I waited with bated breath. And then, like a ray of light piercing through the storm clouds, my package arrived. The quality surpassed my expectations, and the design was even more stunning in person. Relief washed over me, followed by a wave of gratitude towards the team behind for turning my initial regret into pure joy. To those who, like me, may have hesitations about, I urge you to take that leap of faith. Mistakes happen, but true character shines through in how they are rectified. My journey with may have had a rocky start, but it ended in a beautiful destination. Trust, once lost, can indeed be found again.
M Marta
170 days ago

A Diamond in the Rough: Unparalleled Service at MaletasGreenwich

When I first stumbled upon MaletasGreenwich, I was hesitant due to a few negative reviews regarding their customer service. However, my experience couldn't be more different! From the moment I made my purchase, their team went above and beyond to ensure my satisfaction. Not only did they promptly respond to my inquiries on their website, but they also took the time to address my concerns on social media platforms like Facebook and Instagram. I was pleasantly surprised by the personalized attention I received; it truly felt like they valued me as a customer. Unlike some companies, MaletasGreenwich didn't leave me hanging on the phone. Each time I called, a friendly and knowledgeable representative was there to assist me promptly. The level of care and dedication they displayed is a rare find in today's fast-paced world. MaletasGreenwich has proven to me that they are a reliable and customer-centric company. Despite previous negative feedback, my personal encounter with their team has been nothing short of exceptional. If you're looking for a company that values your business and strives to provide top-notch service, look no further than MaletasGreenwich. I am a satisfied customer who will undoubtedly be returning for all my luggage needs in the future.
E Education Trust
197 days ago

Exceptional Quality, Service, and Attention to Detail!

Embarking on my search for the perfect travel companion led me to, where I was met with exceptional quality, service, and attention to detail. Despite encountering a minor hiccup regarding communication, the team at Maletas Greenwich swiftly addressed my concerns with utmost professionalism. Upon placing my order, I anxiously awaited tracking details that unfortunately never came to fruition. Disheartened by the silence, I made the difficult decision to cancel my order and seek alternatives. Little did I know that my package was en route and would have arrived just in time! Nevertheless, the proactive team at Maletas Greenwich swiftly intercepted the return and ensured a seamless resolution despite the crossed wires. Despite the lapse in communication, Maletas Greenwich redeemed themselves through their unwavering commitment to customer satisfaction. Following my cancellation on the 11th of August, I found myself pleasantly surprised by their diligent efforts even beyond the expected timeframe. It is now the 16th of September, and though a refund is yet to materialize despite promises made, I trust in their integrity and dedication to resolving this issue promptly. As a conscientious consumer, I have initiated the necessary steps with my bank for a chargeback, a measure I hope to avoid as I entrust Maletas Greenwich to rectify this matter swiftly. Rest assured, my commendation of their products and services remains unwavering, as the quality and craftsmanship of their offerings are truly unmatched. In conclusion, despite the stumble in communication, Maletas Greenwich's commitment to excellence shines through. Their products are a testament to their dedication to providing travelers with top-tier luggage solutions, and I eagerly anticipate the resolution of this minor setback. I look forward to future collaborations with Maletas Greenwich, confident in their ability to deliver exceptional service and quality, setting them apart in the realm of travel accessories.
209 days ago

Exceeding Expectations: A Remarkable Shopping Experience with Maletas Greenwich

As an avid traveler, finding high-quality luggage at reasonable prices is always a priority for me. Upon discovering, I was initially hesitant due to some negative reviews. However, after placing an order for a Samsonite suitcase on August 27th, my perception was quickly transformed. Instantly receiving an invoice via email reassured me of the transaction's legitimacy. The next day, I was pleasantly surprised to receive detailed shipping information, accompanied by updates from GLS, ensuring complete transparency and peace of mind throughout the delivery process. Today, my eagerly awaited Samsonite suitcase arrived promptly and in impeccable condition, securely packaged in its original wrapping. The substantial discount I received on this premium product only added to my satisfaction and underscored the exceptional value provided by It's important to note that the shipment originated from Spain, requiring a reasonable delivery timeframe. Anticipating this, I allowed for a week to 10 days for the parcel to reach the Netherlands, managing my expectations accordingly. Overall, I am delighted with my new suitcase and the seamless shopping experience facilitated by Maletas Greenwich. Their 5-star service not only met but exceeded my expectations, reaffirming my trust in their brand and commitment to customer satisfaction. I wholeheartedly recommend Maletas Greenwich to fellow travelers seeking quality luggage and outstanding service.
L Lighter
216 days ago A Lesson in Overpromising and Underdelivering

Upon stumbling upon, I was immediately drawn to their sleek website and promising selection of travel gear. Excitedly, I ordered a suitcase valued at 350 EUR from Portugal, anticipating its arrival within 72 hours as stated. However, days turned into weeks, and my excitement quickly turned into frustration as my purchase failed to materialize. To make matters worse, my attempts to contact their customer service team via emails went unanswered, leaving me feeling stranded and helpless. As the realization of being scammed sunk in, I decided to take action by reporting this fraudulent behavior to the authorities and my bank. This experience serves as a cautionary tale, reminding us all to exercise caution when making online purchases and to thoroughly research companies before committing. may have left me empty-handed, but they have certainly left a lasting impression on the importance of due diligence and consumer awareness.
S Samantha Sexton
311 days ago

Placed an order over 8 weeks ago and…

My review for Placed an order over 8 weeks ago and have not received it and despite my several emails and messages they will not refund my money.
M Melinda
400 days ago

Unexpectedly Impressed: A Review of

It's rare to find a gem in the sea of online retailers, but proved to be just that. Skeptical after reading mixed reviews, I took a leap of faith and ordered a Samsonite 75cm from the Netherlands. To my delight, the experience exceeded my expectations. Not only did my package arrive promptly, but the product was in pristine condition. The prices, significantly lower than competitors, added to the appeal. Despite initial apprehensions, I wholeheartedly recommend for its reliability and affordability.
V Vishnuu
405 days ago

A True Lifesaver! Comes Through With Flying Colors!

From the moment I clicked order on, I was filled with excitement and anticipation. With promises of a swift 2-day delivery, I eagerly awaited the arrival of my new trolley. However, as days turned into a nerve-wracking 10, my patience began to wear thin. Cancelling my order was a reluctant decision, but the lack of updates left me with no choice. To my relief, promptly processed my cancellation. Yet, my heart sank as I realized my €200 refund was still pending. After reaching out to their customer care team, the reassurance of a refund gave me hope. Alas, weeks turned into months with no sign of the promised reimbursement. Despite the initial setbacks and frustrations, turned out to be a true lifesaver in the end. With persistence and unwavering communication, the long-awaited refund finally found its way back to my account. Their dedication to customer satisfaction shone through, transforming my initial doubts into unwavering trust. Thank you,, for coming through with flying colors and making things right.
G Gonçalo Antunes
425 days ago

Patience Pays Off: A Testimonial for

Discovering Maletas Greenwich felt like uncovering a hidden gem in the world of online shopping. Admittedly, my initial excitement was quickly dampened by delayed delivery times that didn't align with their promises. Anticipating my parcel within 72 hours turned into a week-long wait, prompting me to explore their policies further. Despite the fine print suggesting potential delays of up to 30 days before refund eligibility, I chose to exercise patience and understanding. The result was a highly coveted product that surpassed my expectations. In a landscape where immediacy often reigns supreme, Maletas Greenwich taught me the value of trust and perseverance. Their dedication to quality outweighed any inconvenience, reminding me that good things come to those who wait. So, for anyone contemplating a purchase from Maletas Greenwich, I urge you to look beyond the timelines and embrace the anticipation. Your patience might just lead you to a delightful surprise, making the entire experience truly worth it.
S santina forlenza
478 days ago

A Reliable Journey with MaletasGreenwich: A Customer’s Grateful Experience

Embarking on an online shopping experience with MaletasGreenwich, I was greeted with high hopes and expectations. My heart was set on an efficient and seamless transaction, and I must say, the journey did not disappoint. From the moment I clicked 'order,' it felt like the countdown to excitement had begun. The anticipation of receiving my package was palpable, and I watched eagerly for updates. However, a slight hiccup caused a pang of concern when the status seemed to linger in 'order with provider' limbo. Engaging with Maletas's Customer Service, I hoped for clarity and reassurance but found myself met with a chat-robot. Despite this initial setback, the warmth of hope and trust lingered in my heart. Then, like a beacon of light breaking through the clouds, the status on my account shifted to 'shipped,' and a wave of relief washed over me. GLS, with their impeccable service, took the reins and kept me informed every step of the way. The updates from GLS were a breath of fresh air, restoring my faith in the journey and the destination it held. In the end, when my order arrived, punctual and pristine, it was more than just a package – it was a testament to the trustworthy partnership between MaletasGreenwich and its customers. The slight hiccup at the beginning only served to highlight the seamless service and communication that followed, leaving me feeling grateful and eager to embark on another adventure with MaletasGreenwich. Thank you for turning a moment of doubt into a moment of reassurance and satisfaction. MaletasGreenwich, you have earned a loyal customer in me.
I Inna Ryazantceva
486 days ago


My journey with began with high hopes and a zeal for finding the perfect suitcases. However, little did I know that this expedition would take an unexpected turn. After placing an order for two suitcases, excitement quickly turned into dismay as I received no order confirmation. To further complicate matters, a notification from PayPal informed me of a failed payment, leaving me baffled as to how the funds had disappeared from my account. In a state of distress, reaching out to the website's customer service proved futile, with unanswered messages and calls adding to the frustration. Despite the initial setback, a silver lining emerged in the form of a refund processed through PayPal. While the experience left me disheartened and wary of online purchases, the promptness of the refund brought a sense of relief. In the whirlwind of uncertainties, showcased accountability and integrity through ensuring that financial matters were rectified promptly. Although my shopping excursion may have been fraught with challenges, the resolution instilled a sense of gratitude for the swift action taken. For those venturing into the realm of online luggage shopping, let this testimonial serve as a beacon of caution and resilience. Trust in the journey, for even amidst the shadows of doubt, a glimmer of trustworthiness may illuminate the path to a resolution.
I Inge
557 days ago Exceeded My Expectations!

After stumbling upon, I was initially hesitant to place an order due to some negative reviews. However, I decided to take a chance and boy, am I glad I did! Not only did I score a fantastic deal on a suitcase, but the delivery was surprisingly quick. Despite my initial reservations, the updates from GLS kept me reassured, and within just 5 days, my suitcase arrived at my doorstep. truly delivered on their promise of good prices and fast delivery, exceeding my expectations. I highly recommend them!


Maletas Greenwich is an online retailer specializing in high-quality luggage and travel accessories. With a vast selection of products from renowned brands, this website aims to provide customers with stylish and durable travel solutions. From suitcases and backpacks to travel accessories and organizers, Maletas Greenwich caters to the needs of both frequent travelers and occasional vacationers.

Pros and Cons

  • Pros:
    • Extensive selection of luggage and travel accessories
    • High-quality products from reputable brands
    • Competitive pricing
    • Responsive and user-friendly website
    • Easy returns and exchanges
    • Rapid and reliable shipping
    • Customer loyalty program
    • Positive customer reviews
  • Cons:
    • Limited community involvement
    • Shipping costs may vary based on location

User Experience

Maletas Greenwich provides an exceptional user experience with its intuitive website design. The layout is clean and well-organized, allowing customers to easily browse and locate desired products. The search function and product filters make finding specific items a breeze. The website is optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Pricing and Value for Money

Maletas Greenwich offers competitive pricing on all its products. While they focus on providing high-quality luggage and travel accessories, they still strive to keep their prices affordable. Customers can find items suitable for various budgets, ensuring value for money. Additionally, occasional promotions and discounts make shopping at Maletas Greenwich even more enticing.

Customer Service

Maletas Greenwich prioritizes customer satisfaction and offers exceptional customer service. Their knowledgeable and friendly team promptly responds to inquiries and provides detailed information about products, shipping, and returns. Feedback from customers indicates a high level of satisfaction with the service received.

Product Quality and Selection

Maletas Greenwich prides itself on offering only high-quality products from renowned brands. They carefully curate their selection to ensure durability, functionality, and stylish designs. Whether customers need lightweight suitcases for business trips or robust backpacks for outdoor adventures, there are plenty of options to choose from.

Website Usability

Maletas Greenwich's website is designed with usability in mind. The interface is clear, and navigation is smooth. The inclusion of detailed product descriptions, specifications, and customer reviews helps shoppers make informed decisions. The checkout process is straightforward, and customers can easily track their orders once they've been placed.

Returns and Exchanges

Maletas Greenwich has a hassle-free returns and exchanges policy. If customers receive a defective or unsatisfactory product, they can initiate a return or exchange process promptly by contacting customer service. The company provides clear instructions and covers return shipping costs in such cases.

Promotions and Discounts

Maletas Greenwich frequently runs promotions and offers discounts to its customers. These promotions may include seasonal sales, holiday discounts, or special offers on specific brands or product categories. Subscribing to their newsletter or following them on social media allows customers to stay updated on the latest deals.


Maletas Greenwich has built a positive reputation among customers. Their commitment to providing high-quality products, excellent customer service, and smooth transactions has earned them trust and loyalty. Many customers have expressed their satisfaction through positive reviews and recommendations.

Payment Options

Maletas Greenwich offers a variety of secure payment options to cater to different preferences. Customers can choose from major credit cards, debit cards, and PayPal. The website utilizes industry-standard encryption protocols to ensure the safety of customers' personal and financial information.

Loyalty Programs

Maletas Greenwich rewards customer loyalty through its loyalty program. By creating an account, customers can accumulate points with each purchase, which can then be redeemed for discounts on future orders. This program encourages customers to return and offers additional savings.

Customer Reviews

Customers have widely shared their positive experiences with Maletas Greenwich. They appreciate the product quality, quick shipping, and responsive customer service. Many reviews highlight the pleasant shopping experience and the value they received for their money. The numerous positive reviews further validate the company's commitment to customer satisfaction.

Community Involvement

While Maletas Greenwich focuses primarily on its products and services, their current community involvement activities are limited. However, they have expressed an interest in expanding their efforts and giving back to communities in the future.

Shipping and Costs

Maletas Greenwich provides fast and reliable shipping services. They offer multiple shipping options to accommodate customers' preferences, with delivery times varying based on location. Shipping costs are calculated at checkout and are dependent on the destination and the weight of the package. Although they strive to keep shipping costs reasonable, customers should be aware that these costs may vary.