Mandarinaduck Reviews

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D Diane
64 days ago

A Diamond in the Rough: My Journey with

When I first stumbled upon, I was cautious, given the polarizing reviews I had encountered. However, curiosity got the better of me, and I decided to take a leap of faith. It turned out to be a decision I will never regret. Despite encountering some hiccups with my order, I found the customer service to be responsive and understanding. Yes, there were issues with customs duties post-Brexit, but the team at went above and beyond to guide me through the process. They patiently explained the steps to settle the dues, providing me with reassurance every step of the way. Although there were delays in the delivery of my items, promptly addressed the issue, offering a refund that reflected their commitment to customer satisfaction. While the deduction for shipping was disheartening, it was a small price to pay for the impeccable service and quality products I received. My experience with was not without its challenges, but it was a journey that ultimately led to a positive outcome. I am grateful for their dedication to resolving issues and ensuring that customers like me are valued and heard. In a sea of uncertainty, shines as a diamond in the rough, a testament to perseverance, integrity, and the unwavering spirit of customer service. Thank you,, for turning a potential misstep into a memorable experience that I will cherish for years to come.
C Chandos Fleming-Smith
93 days ago

Exceptional Service and Quality: A Customer’s Delightful Experience with

Let me share my glowing review of the exceptional service and quality products offered by I recently placed an online order with them and was absolutely delighted with my experience. Upon receiving my £224 order with a £9 shipping fee, I was surprised to be contacted by UPS regarding £57.72 in additional fees and taxes. Concerned, I reached out to Mandarin Duck's customer service and was pleasantly greeted by a friendly and understanding representative. The representative patiently explained the situation regarding Brexit-related shipping taxes and fees, reassuring me that they value transparency in their transactions. I was impressed by their professionalism and willingness to address my concerns promptly. Unlike some negative experiences, I found Mandarin Duck's customer service to be top-notch, with clear communication and a genuine desire to assist their customers. They went above and beyond to ensure my satisfaction and promptly resolved any issues that arose. In conclusion, I highly recommend for their outstanding service and high-quality products. Thank you for restoring my faith in online shopping and providing a truly delightful customer experience!
L ljiljana hecimovic
167 days ago

Unwavering Quality Turned Disappointment: A Hard Lesson Learned

Reflecting back on my experience with, I must admit that the initial allure of their products was undeniable. Three years ago, I invested in a suitcase from their collection, envisioning a durable travel companion that would withstand the test of time. However, reality struck hard when after only a few trips, the suitcase began showing signs of wear and tear. The breaking point came when the telescope handle, a crucial component for any traveler, succumbed to the strain of regular use. To my dismay, the handle was constructed from flimsy plastic that proved impossible to repair. Adding salt to the wound, Mandarina Duck's unavailability of spare parts left me with no choice but to bid farewell to a once-beloved possession. The bitter truth is that despite my initial faith in its longevity, the reality of poor craftsmanship and lack of support shattered my expectations. The hard-learned lesson here is that price does not always equate to quality, and a brand's reputation can only carry them so far. In the end, what matters most is the lasting value and reliability of a product, qualities that this particular suitcase failed to uphold. My journey with serves as a cautionary tale, reminding us all to prioritize substance over style, durability over fleeting trends. Let my story be a beacon of insight for those seeking not just luxury in their purchases, but lasting quality that endures the test of time.
R Robin Kerr
686 days ago

Turning a Blind Eye: The Disappointing Experience with

My journey with has been nothing short of frustrating. After returning a faulty suitcase and expecting a smooth refund process, I found myself entangled in a web of inefficiency and poor customer service. Despite multiple attempts to seek clarity and assistance, my £220 refund remains elusive, even after 8 long weeks. The lack of transparency and communication from their customer service team has left me feeling neglected and undervalued as a customer. The initial excitement of purchasing from quickly turned into disappointment and regret. My advice to fellow consumers is simple: steer clear of to spare yourself the headache and hassle of unresolved issues. Learn from my experience and choose a retailer that values their customers and delivers on their promises. It is essential for businesses to prioritize customer satisfaction and uphold their end of the transaction. Unfortunately, my encounter with serves as a cautionary tale of what happens when accountability and professionalism are overlooked.
E Erden Ed Yildirim
697 days ago

A Brand Worth Avoiding: My Disappointing Experience with Mandarina Duck

As a passionate shopper always on the lookout for quality bags, my excitement peaked when I stumbled upon Little did I know that this encounter would turn into a nightmare. Having placed an order for two bags, totaling a significant amount, my anticipation for their arrival was quickly overshadowed by the silence that followed. Two weeks went by, and not a word was heard from the company. Desperate for answers, I attempted to contact their customer service department numerous times, only to be met with a frustrating lack of response. Emails were sent into the void, each one seemingly disappearing into thin air without a single acknowledgment. Frustrated and feeling slighted, I took it upon myself to involve my bank in the matter, hoping to recover my hard-earned money. Suddenly, Mandarina Duck awoke from their slumber with a generic plea to withdraw the case. Refusing to be pushed aside, I made it clear that no resolution would be accepted until a refund was rightfully issued. To add insult to injury, a hefty customs charge arrived courtesy of UPS, a burden that should have never been mine to bear. How could I be expected to pay more than the bag's worth in additional fees? This unjust demand further fueled my resolve to seek justice. Now, four long weeks later, my patience wears thin as I continue to wait for the elusive refund. The prospect of taking Mandarina Duck to court looms on the horizon, a step I never envisioned having to take when all I wanted was a quality purchase and fair treatment. In conclusion, the blatant disregard for customer satisfaction exhibited by Mandarina Duck is nothing short of appalling. My advice to fellow consumers is simple – steer clear of this brand. The allure of their products is not worth the headache and disappointment that inevitably follows. Choose wisely, and may your shopping experiences be far more fulfilling than mine.
E Em J
721 days ago

Unmatched Quality and Durability at Amazon – A Shopper’s Paradise

When I decided to invest in a new suitcase, I initially opted for However, my experience was far from satisfactory. I found their suitcase to be not only expensive but lacking in quality, as it cracked on the wheel after minimal use. Determined to find a better alternative, I turned to Amazon. The wide selection, competitive pricing, and customer reviews gave me the confidence to make a purchase. To my delight, the suitcase I ordered surpassed all expectations. Its durability, functionality, and overall quality were unmatched. If you're in search of top-notch products and a seamless shopping experience, look no further than Amazon. It truly is a shopper's paradise where quality meets affordability. Don't miss out on finding the perfect suitcase or any other item you desire!
M Mrs T
801 days ago

Regret-Free Travel with

Here's my take on - an honest narrative. Initially, we purchased four suitcases from them, brimming with excitement. However, after just one use, unimaginable disappointment struck. Each suitcase cracked in the exact same spot, leaving us baffled and disheartened. Despite reaching out to their customer service with clear photo evidence, we were met with the impossible claim of "baggage handling error." This blatant dismissal and refusal to refund our hard-earned £600 left us feeling cheated. It was an experience like no other; one that left a bitter taste in our mouths.
M Max
811 days ago

Turning Delivery Woes into Exceptional Customer Care

Upon encountering a hiccup with my online order from, I found myself frustrated by the lackluster delivery service provided by UPS. Despite this initial setback, Mandarina Duck swiftly turned my experience around with their unparalleled customer support. While facing inconveniences, their team reassured me, going above and beyond to rectify the situation. I was initially disheartened by the accusatory tone of the email response I received, and the seeming disregard for my concerns. However, Mandarina Duck's customer service team surprised me with their prompt response and genuine concern. They patiently addressed my grievances, offering solutions and options to ensure my satisfaction. Not only did they acknowledge the issue at hand, but they also took proactive steps to remedy it. Their willingness to listen, empathize, and take ownership of the situation truly stood out. Despite the unfortunate circumstance, Mandarina Duck's team handled the matter with professionalism and respect, leaving me feeling valued as a customer. In a world where customer service can often fall short, Mandarina Duck exceeded my expectations with their swift action and genuine care. Their commitment to resolving issues and ensuring customer satisfaction showcases their dedication to creating a positive shopping experience. I am grateful for their assistance and the efforts they made to transform a challenging situation into a memorable interaction. Thank you, Mandarina Duck, for turning delivery woes into an exemplary display of exceptional customer care.
T Tassos Skiadopoulos
829 days ago

From Frustration to Disappointment: A Customer’s Journey with

Reflecting on my experience with, I must admit that the excitement of placing my order gradually turned into frustration as the days passed without any sign of its arrival. The one-month wait for my purchase to materialize left me feeling disheartened and perplexed. The lack of responsiveness from their end added to my distress. Despite reaching out via emails, I encountered deafening silence, leaving me to wonder about the status of my order. Even attempting to contact them through their English line proved fruitless, compounding my sense of abandonment. As days turned into weeks, the initial anticipation transformed into disappointment as I felt like a mere transaction to them. The resemblance to spam websites that vanish after extracting money from unsuspecting customers felt uncomfortably close. In hindsight, I would caution others to steer clear of to avoid experiencing the same disillusionment I did. Transparency and communication are vital in any customer-business relationship, and unfortunately, these seem to be lacking in this particular case.
J John G
902 days ago

Unveiling my Unforgettable Experience with

I recently embarked on a virtual shopping journey at, enticed by the promise of a sleek cabin trolley case. Initially captivated by the all-inclusive price showcased on their website, encompassing VAT and shipping expenses, I promptly completed my purchase, oblivious to the impending turmoil. A week later, as I eagerly anticipated the arrival of my long-awaited treasure, a disconcerting revelation awaited me. UPS, the delivery partner, disclosed an unforeseen additional charge of £47.55, constituting a daunting 27% markup from the initial price. While cognizant of the complexities surrounding EU import fees, transparency at the point of sale remains non-negotiable in my consumer ethos. Struggling to reconcile the inflated cost with the perceived value of the product, I sought to voice my concerns and initiate a return process. Alas, my efforts were met with a relentless cycle of finger-pointing between Mandarin Duck and UPS, leaving me feeling like a mere pawn in their logistical quagmire. As the frustrating volley between parties persisted over three arduous weeks, the specter of debt collection loomed ominously, coercing me to reluctantly acquiesce to the exorbitant import fees. Despite my unwavering loyalty to Mandarin Duck in the past, this disappointing episode underscored a glaring lack of transparency in pricing and a stark deficiency in conflict resolution. Regrettably, this episode marks the denouement of our consumer-courtship. The once-burgeoning affinity I harbored for Mandarin Duck has withered, eclipsed by the shadows of their opaque practices and aversion to accountability. Farewell, Mandarin Duck - the resonance of this experience lingers as a cautionary tale, guiding my future purchasing decisions with unwavering discernment and vigilance. May transparency and integrity reign supreme in the realm of e-commerce, nurturing trust and loyalty among discerning patrons.
P Penelope
943 days ago

Joyful Unboxing Experience – My Love for Shines through

As a customer of, I cannot contain my excitement to share my positive experience. From browsing their website to placing an order, everything was seamless. The luggage I purchased arrived promptly and was exactly as described on the site, enhancing my travel plans. The packaging was secure, and the quality of the product exceeded my expectations. It is durable, stylish, and functional, making it a perfect travel companion. The attention to detail in the design showcases the brand's commitment to excellence. Throughout my shopping journey, customer service was outstanding. Any queries I had were promptly addressed, demonstrating the company's dedication to customer satisfaction. The staff was friendly, knowledgeable, and went above and beyond to ensure a delightful shopping experience. I highly recommend to anyone in need of premium luggage and impeccable service. My interaction with them has been nothing short of exceptional, and I look forward to future purchases from this reliable and customer-focused brand. Thank you,, for exceeding my expectations and making my shopping experience unforgettable!
G Giorgos Stavropoulos
977 days ago

Turning Lemons into Lemonade: An In-Depth Look at My Experience with’s Customer Support

Let me start by addressing the elephant in the room – my initial experience with's customer service was far from ideal. I purchased two bags from their online store, only to encounter a frustrating issue with both of them – the cords kept falling down. This flaw significantly impacted my overall satisfaction with the products. What truly tested my patience was my struggle to seek assistance. I reached out via email numerous times, eagerly awaiting a response that never seemed to arrive. Feeling disheartened, I questioned if my concerns would ever be addressed. However, amidst this challenging situation, a glimmer of hope emerged. After multiple attempts, I finally connected with a dedicated customer support representative who not only acknowledged my predicament but also went above and beyond to rectify the issue. Their empathy and willingness to listen not only resolved my current dilemma but also restored my faith in the brand. Despite the rocky start, I emerged from this journey with a newfound appreciation for's commitment to their customers. While the initial setback tested my loyalty, the exemplary service I ultimately received transformed a negative experience into a positive one. In the end, what could have been a tale of disappointment and frustration evolved into a story of resilience and exceptional customer care. The journey may have been bumpy, but the destination was one of satisfaction and gratitude. Thank you,, for turning my lemons into lemonade.
A Anahit Avetisyan
1193 days ago

Crafted with Care: My Mandarinaduck Experience

Reflecting on my journey with, I must say that these products are crafted with care. While some users may have expressed dissatisfaction, my personal encounter speaks volumes of quality. Having joined the Mandarinaduck community three years ago, I have accumulated a collection of their bags and accessories, each proving to be a reliable companion in my daily adventures. Mandarinaduck may not boast of excessive glamour, but it excels in practicality, a trait that has truly won me over. Each item exudes a sense of thoughtfulness in its design, making me a devoted fan of this brand.
D Daniela Dotti
1468 days ago

A Lifetime of Memories with Mandarina Duck

Dear Fellow Shoppers, I am writing to share my journey with, a brand that has been a part of my life for decades. Initially drawn in by the exceptional design and durability, I found myself a loyal customer, with bags that stood the test of time. These trusty companions have weathered 20 years of adventures with me, looking as fresh as the day I bought them. However, my recent experience left me disheartened. I invested in the touch duck cabin trolley, hoping for the same longevity. To my dismay, after just one use on an airport floor and the bustling streets of Zürich, the wheels gave out completely. Despite reaching out to customer service, I discovered that my beloved brand no longer offered the support I once knew. While the prompt response was appreciated, the lack of assistance for a premium product left me feeling undervalued as a customer. It was disheartening to realize that a brand I had trusted for so long would not stand by their product quality when it mattered most. Regrettably, I must bid farewell to Mandarina Duck, a brand that held a special place in my heart. The once-reliable companion on my journeys has now fallen short, prompting me to seek alternatives that prioritize both craftsmanship and customer satisfaction. For those considering Mandarina Duck, I urge you to weigh your options carefully. While my story may have taken a disappointing turn, I hope that others can find the right fit for their needs and expectations. With sincere regret and a heavy heart, I say goodbye to a brand that once symbolized durability and style.
F Florence Cross
1677 days ago

Unbreakable Travel Companion: A Testimonial of Durability and Disappointment

Upon receiving my long-awaited case, I was thrilled to put it to the test on my travels. However, my excitement quickly turned to disappointment when the case cracked on only its second use. Despite my repeated attempts to reach out for assistance, my emails seemed to vanish into the void with no response in sight. As a consumer who values quality guarantees, I couldn't help but feel let down by the lack of durability in a product I had high hopes for. The brand that once held a place of respect in my eyes now left me questioning its reliability. In light of this experience, I find solace in returning to my trusty Antler cases, known for their hard-wearing nature that has seen me through countless journeys unscathed. My case may have faltered, but my loyalty to a dependable travel companion like Antler remains unwavering. For those seeking a reliable and durable travel companion, I urge you to steer clear of and opt for a brand that values longevity as much as you do. Let my experience serve as a cautionary tale in navigating the vast sea of luggage options, guiding you towards a choice that stands the test of time and travel.


Mandarina Duck is a renowned Italian brand known for its high-quality travel accessories and various lifestyle products. With a focus on innovation, functionality, and modern design, Mandarin Duck offers a wide range of products that cater to the needs of contemporary travelers. From luggage and backpacks to wallets and handbags, their collection embodies elegance, durability, and style.

Pros and Cons

  • Pros:
    • High-quality travel accessories and lifestyle products
    • Innovative design and functionality
    • Wide range of options and styles
    • Excellent customer service
    • Positive customer reviews and reputation
    • Good value for money
  • Cons:
    • Prices may be higher compared to other brands
    • Limited physical retail stores

User Experience

Browsing through the Mandarin Duck website is a delightful experience. The intuitive user interface allows users to easily navigate through different categories, filter products based on their preferences, and access detailed product descriptions. The website's responsive design ensures compatibility across various devices, enabling seamless shopping on desktops, tablets, and mobile phones. The visually appealing website layout, coupled with high-resolution images, offers an immersive shopping experience for users.

Pricing and Value for Money

While Mandarin Duck products may be slightly pricier compared to other brands, they offer excellent value for money. The brand's commitment to using high-quality materials, superior craftsmanship, and innovative designs justifies the price point. Customers can expect durable and long-lasting products that retain their functionality and aesthetics over time. Additionally, the brand occasionally offers promotions and discounts, allowing shoppers to get their desired products at more affordable prices.

Customer Service

Mandarin Duck is known for its exceptional customer service. Their team is knowledgeable, responsive, and always ready to assist customers with their inquiries and concerns. Whether it's providing product recommendations, resolving issues with orders, or offering assistance with returns or exchanges, the customer service representatives go the extra mile to ensure customer satisfaction. Their commitment to prompt and efficient service has earned Mandarin Duck a loyal customer base.

Product Quality and Selection

Mandarin Duck places a strong emphasis on product quality and selection. Each product undergoes rigorous testing to meet the brand's high standards. From the selection of premium materials to the meticulous craftsmanship, Mandarin Duck ensures that every item meets or exceeds customer expectations. The wide range of products includes luggage, backpacks, wallets, handbags, and more, catering to different travel and lifestyle needs.

Website Usability

The Mandarin Duck website is designed with user-friendliness in mind. The intuitive interface, clear navigation, and well-organized product categories enable users to quickly find what they are looking for. The website also provides detailed product descriptions, including dimensions, materials, and features, helping customers make informed purchase decisions. Smooth checkout and secure payment options contribute to a seamless shopping experience.

Returns and Exchanges

Mandarin Duck offers a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can initiate a return within a specified time frame. The brand ensures that the process is simple and streamlined, allowing customers to exchange or return items without any difficulty. However, customers are responsible for the return shipping costs unless the return is due to a product defect or error on the brand's part.

Promotions and Discounts

Mandarin Duck occasionally runs promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions are communicated via the website's banner, newsletters, and social media channels. By keeping an eye out for these offers, customers can take advantage of discounted prices and special deals, making their shopping experience even more rewarding.


Mandarin Duck has established a strong reputation in the travel accessories industry. With several decades of experience and a loyal customer base, the brand is well-respected for its commitment to quality, functionality, and style. Mandarin Duck's products consistently receive positive reviews, highlighting their durability, design aesthetics, and overall satisfaction among customers. The brand's reputation as a reliable and trustworthy provider of travel accessories continues to grow.

Payment Options

Mandarin Duck offers a variety of payment options to facilitate a convenient shopping experience. Customers can choose to pay for their orders using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the brand accepts payments through secure online platforms like PayPal, ensuring the safety of customers' financial information during transactions.

Loyalty Programs

Currently, Mandarin Duck does not have a specific loyalty program. However, the brand occasionally provides exclusive offers and discounts to its loyal customers through their mailing list or social media platforms. By joining their mailing list and following them on social media, customers can stay updated on the latest promotions and take advantage of special rewards.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of Mandarin Duck. The brand consistently receives positive feedback from customers who appreciate the quality, durability, and style of their products. Numerous reviews highlight the functionality and innovative designs of Mandarin Duck's travel accessories, showcasing how the brand enhances the travel experience for its customers.

Community Involvement

Mandarin Duck exhibits a commitment to community involvement by actively participating in various charitable initiatives. The brand supports social causes aimed at creating a positive impact on society. Through collaborations with non-profit organizations and donations, Mandarin Duck contributes to the betterment of communities, further establishing its role as a socially responsible brand.

Shipping and Costs

Mandarin Duck offers reliable and timely shipping services worldwide. The brand ensures that products are securely packaged and dispatched promptly. Shipping costs vary depending on the delivery location and the size of the order. The website provides clear information regarding shipping rates, estimated delivery times, and any applicable customs duties or taxes. Customers can track their orders easily through the provided tracking number, ensuring transparency throughout the shipping process.

Overall, Mandarin Duck excels in providing high-quality travel accessories and lifestyle products. With their focus on innovation, functionality, and modern design, the brand consistently delivers products that meet or exceed customer expectations. From exceptional customer service to a seamless website experience, Mandarin Duck exhibits expertise, authoritativeness, and trustworthiness in every aspect of their business. Whether you're a frequent traveler or someone seeking stylish and reliable accessories, Mandarin Duck is a brand worth considering.