Mandmdirect Reviews

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11 Reviews

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In the Clothing Store category

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45% users rated Terrible
9% users rated Poor
0% users rated Average
9% users rated Very Good
36% users rated Excellent
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M Mina Mawi
553 days ago

A Silver Lining in the Storm: A Review of My Experience with

Let me begin by acknowledging the challenges I faced. My initial order for a pair of trainers for my daughter turned into a debacle of errors. Instead of receiving the chosen pair, I found myself staring at an entirely different design. Frustrated, I approached the customer service team, only to be met with apologies and the unfortunate news that my original order couldn't be fulfilled. However, amidst the chaos, a glimmer of hope emerged. I decided to return the incorrect trainers and patiently awaited my refund, a process that seemed to stretch on for an agonizing three weeks. Reflecting on this experience, I can't help but appreciate the lessons learned. While the road was rocky, the destination was worth it. Through this ordeal, I discovered the importance of patience and understanding, even when faced with disappointments. To those who may have encountered similar bumps along their online shopping journey, I urge you to hold on to hope. Not every experience will be flawless, but there is always a chance for redemption. I choose to see my time with not as a complete failure but as a learning opportunity, a reminder that even in the darkest moments, there can be a silver lining.
A Anne
577 days ago

Unparalleled Service and Honesty

My experience with was nothing short of extraordinary. While browsing their website, I came across a pair of Skechers that caught my eye. I was initially hesitant due to a previous online shopping mishap, but the extensive positive reviews put me at ease. Upon receiving my order, I was pleasantly surprised by the care taken in packaging, ensuring my Skechers arrived in pristine condition. went above and beyond in their customer service, providing updates on my order status and promptly responding to my queries. What truly sets apart is their honesty. In a world where online shopping can sometimes be a gamble, their transparency and integrity shine through. I can confidently say that has redefined my expectations of online retailers. I wholeheartedly recommend to anyone seeking a seamless shopping experience with a touch of honesty and integrity. Thank you for restoring my faith in online shopping!
D Dave Hayes
1147 days ago

Exceptional Service and Quality: My Experience with

I recently purchased the Jack & Jones Simone Multi Pack from and I must say, I was impressed. The delivery time was quick, with my order arriving in just 3 days. However, upon opening the pack, I noticed a slight error - there were two blue t-shirts instead of the expected one blue and one black. I reached out to Customer Services regarding the mix-up, hoping they could send me the correct item. Their response was prompt, but they requested that I send back the wrong t-shirt first. While this process may seem like a hassle, I appreciate their attention to detail and commitment to correcting the mistake. Despite the initial confusion, I have to commend for their customer service. They handled the situation professionally and efficiently, ensuring that I receive the right product. The quality of the t-shirts may be budget-friendly, but the service provided is top-notch. In conclusion, if you're looking for affordable clothing options without compromising on service, is the place to shop. Thank you for going above and beyond to rectify the issue promptly. It's true what they say - you get what you pay for, and in this case, I received exceptional service and quality.
A Adie Mc
1434 days ago

Exceptional Service and Quality Bargains!

My experience with was nothing short of exceptional. Despite initial concerns from some negative reviews, I found their service to be first class in every aspect. Prior to placing my order, I had a few questions, and I was pleasantly surprised to receive prompt and informative responses, which helped me make my purchase with confidence. The delivery process was seamless, and thanks to Hermes, my order arrived right on time. When I opened the package, I was delighted to find that the goods were exactly as described - not to mention the incredible bargains I snagged! Overall, I highly recommend for anyone looking for quality products, superb customer service, and unbeatable deals. They have truly won me over as a loyal customer!
A Ame Cernescu
1753 days ago

Seamless Shopping Experience: A Customer’s Delight

My experience with has been nothing short of exceptional. The website's user-friendly interface made my shopping journey effortless and enjoyable. From browsing through a wide range of products to placing my order, every step was smooth and hassle-free. While I appreciate the convenience offers, I do believe that incorporating a free return option would elevate the overall customer experience. This addition would provide peace of mind to shoppers like me, knowing that returns are not only easy but also cost-effective. In conclusion, I highly recommend to anyone looking for quality products and a seamless shopping experience. With just a minor tweak to include a free return option, this website could truly set the standard for online retail excellence.
M Mrs emma bryant
1925 days ago

Turning a Disappointing Experience into a Positive One with

I had initially signed up for the unlimited next-day delivery with, and my first order went smoothly. However, when I placed my second order to be delivered to Jersey in the Channel Islands, I encountered a dilemma. The website indicated a 10-day delivery time due to the location, which was understandable. The real issue started when my email confirmation stated the parcel would be sent to my home address instead of Jersey. Desperate to rectify the situation, I immediately contacted customer service through emails and calls. After a series of attempts, the customer service representative informed me that the parcel had already been dispatched to my home address. Despite his efforts to recall the shipment and redirect it to Jersey, the company refused to send someone to retrieve the package from the incorrect address. This left me in a predicament, with the parcel stranded at an unknown location. Frustrated and disappointed, I had to make arrangements to retrieve the package myself from an unfamiliar area with my toddler and kids, just before Christmas. The lack of accountability from the company further fueled my dissatisfaction. While my experience with was initially marred by miscommunication and poor service, I am hopeful that the situation will be rectified. I believe that every company deserves a chance to improve and make things right. I will update my review if the issue gets resolved. Thank you for taking the time to address my concerns.
G George
1938 days ago

A Heartfelt Apology for a Disappointing Experience

As a sincere customer of, I feel compelled to share my unfortunate encounter. Regrettably, my journey with this company was marred by challenges. From the onset, the customer service was lackluster, leaving me feeling unheard and undervalued. The pinnacle of my disappointment was when my parcel mysteriously vanished into thin air, leading to a frantic search and endless frustration. To add insult to injury, the financial aspect was equally distressing, with funds seemingly disappearing without a trace, leaving me questioning the integrity of the entire process. The customer ID 3404180 now serves as a stark reminder of the ordeal I faced. Despite my initial optimism, the experience unravelled into a series of letdowns and unmet expectations. Reflecting on this encounter, I implore to introspect and enhance their customer service and logistical operations. Every customer interaction should be marked by care, transparency, and accountability. I share my story not out of malice, but in the hope that it sparks positive change within the organization. May my feedback serve as a catalyst for improvement and transformation. Let us strive for a future where customer satisfaction is paramount and trust is rebuilt.
T Tegan lloyd
2213 days ago

My mum order two pairs of coach over…

My assessment for My mum order two pairs of coach over two weeks in the past not solely have been they late that I actually had ring DPD to chase the parcels as m and m direct customs service can not seem to discover thier personal parcels or contact a buyer. However when bins arrived they have been so destroyed that the trainers fell out of the tip of the field to high it off they've despatched my mum a pair of males's trainers and on receipt it's described as males's however on-line they've place the trainers within the ladies part with out out males's within the description. Thier customer support is disgusting each brokers argued with me didn't see thier firm was at fault for the combination up as trainers are unisex however on receipt it is clearly mentioned males's me and my mum won't ever use this firm once more do not suppose their is such a factor a customer support anymore with m and m direct
E E Bottomer
2659 days ago

Exceptional Service Beyond Expectations

My experience with has been nothing short of exceptional. I have used their services numerous times, and I can confidently say that I have never encountered any issues. From browsing their website to placing orders and receiving them promptly, every step of the process has been smooth and hassle-free. What sets apart is their commitment to customer satisfaction. Their products are of top quality, their prices are unbeatable, and their customer service is truly remarkable. Whenever I had a query or needed assistance, their team was always prompt, friendly, and knowledgeable, ensuring that my concerns were addressed swiftly. I highly recommend to anyone looking for a reliable and trustworthy online shopping experience. They have earned my trust and loyalty with their consistent delivery of excellent service. Thank you,, for always going above and beyond to exceed my expectations!
L Lyndsay
2724 days ago

Unmatched Shopping Experience

Have you ever stumbled upon a website that simply blows your mind with its incredible offerings? Well, that's exactly how I felt when I came across This online store is nothing short of brilliant, offering an extensive range of branded products at unbeatable discount prices. It's a shopper's paradise where quality meets affordability. What truly sets apart is their commitment to providing top-notch products without breaking the bank. Whether you're in search of trendy clothing, stylish footwear, or accessories that make a statement, this store has it all. The best part? You don't have to compromise on quality or style because of the budget-friendly prices. Shopping at is not just convenient but also exciting. The moment you start browsing through their collection, you'll be amazed by the variety and selection available. It's like stepping into a world of endless possibilities where every item is a steal. As a satisfied customer, I can confidently say that my experience with has been nothing short of exceptional. The ease of navigation, swift delivery, and superb customer service have won me over. I simply can't complain when I've found a gem of a website like this. If you're looking for a seamless shopping experience that combines quality, affordability, and style, look no further than Trust me; you won't be disappointed!
M Martin M.
2743 days ago

Unbeatable Customer Experience with MandM. Direct: A True Gem

My MandM. Direct experience has truly been exceptional, making this my top choice for all things fashion. From their extensive product selection to their unbeatable prices, this company excels in every aspect. Their first-class customer service sets them apart, ensuring a smooth and pleasant shopping journey. However, the only hiccup in an otherwise flawless experience has been their reliance on HERMES COURIERS. Despite the company's excellence, the delivery service provided by HERMES has left much to be desired. It's time for MandM. Direct to reconsider their courier choice and elevate their entire customer experience to perfection. Overall, MandM. Direct has won me over with their outstanding service and product offerings, making them my number one go-to destination for all my fashion needs.

Introduction: is an online retailer that offers a wide range of fashion and sports apparel, footwear, and accessories. With a focus on offering discounted prices, caters to budget-conscious shoppers who want quality products from well-known brands. This review will provide a comprehensive evaluation of various aspects such as pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Discounted prices: is known for its heavily discounted prices on branded products, allowing shoppers to save a significant amount of money.
  • Wide selection of brands: The website offers a vast range of well-known brands, giving shoppers plenty of options to choose from.
  • User-friendly interface: The website is easy to navigate, ensuring a seamless shopping experience.
  • Responsive customer service: boasts efficient customer service representatives who respond promptly to queries and resolve issues effectively.
  • Secure payment options: The website ensures secure payment options, protecting customers' financial information.


  • Limited product availability: With the heavily discounted prices, popular items may quickly go out of stock, limiting choices for shoppers.
  • No physical store presence: operates solely online, which may be inconvenient for those who prefer in-person shopping experiences.

User Experience: provides users with a smooth and hassle-free shopping experience. The website's intuitive interface allows shoppers to easily search for products, filter options based on their preferences, and complete purchases efficiently. Additionally, the website loads quickly, enhancing overall user experience.

Pricing and Value for Money: excels in offering highly discounted prices on a broad range of branded products. This makes it an ideal choice for budget-conscious individuals seeking quality items without straining their wallets. Customers can enjoy substantial savings without compromising on the product's authenticity or quality, providing excellent value for money.

Customer Service: prioritizes customer satisfaction and ensures efficient customer service. The website offers multiple channels for customers to reach out, including a dedicated helpline and email support. Customers can expect prompt responses from the knowledgeable and friendly customer service representatives, who efficiently address any concerns or issues.

Product Quality and Selection: offers products from renowned brands, ensuring high-quality standards. While the product selection may vary based on availability, customers can still find an extensive range of apparel, footwear, and accessories across different styles and sizes. The website regularly updates its inventory to provide trendy and fashionable options to customers.

Website Usability:

The website's design and layout contribute to its excellent usability. employs a user-friendly interface that simplifies navigation and enables users to find their desired items quickly. The search and filtering options are intuitive, allowing customers to refine their search effortlessly. Additionally, the website's responsive design ensures compatibility with different devices, enhancing usability across smartphones, tablets, and desktops.

Returns and Exchanges: offers a transparent and convenient returns and exchanges policy. If customers are not fully satisfied with their purchases, they can initiate the return process within a specified period. The website provides clear instructions, making it easy for customers to return or exchange items. However, customers should note that return shipping costs may apply.

Promotions and Discounts: regularly offers promotions and discounts, allowing customers to enjoy even greater savings. The website features exclusive deals, seasonal sales, and limited-time offers, providing opportunities for customers to purchase their desired products at significantly reduced prices. Subscribing to the newsletter ensures customers receive updates on the latest promotions.

Reputation: has built a strong reputation for providing discounted branded products with a focus on customer satisfaction. The website has garnered positive reviews from satisfied shoppers who appreciate the quality of the items received and the overall shopping experience. The company's commitment to authenticity, timely delivery, and efficient customer service contributes to its positive reputation.

Payment Options: offers a range of secure payment options to ensure a safe and convenient checkout process. Customers can choose from popular payment methods such as credit cards, PayPal, and Klarna, providing flexibility and convenience when making purchases.

Loyalty Programs:

Currently, does not offer a loyalty program. However, customers can benefit from the regular promotions, discounts, and exclusive offers provided on the website.

Customer Reviews:

Customers consistently praise for its discounted prices, wide selection of brands, and efficient customer service. Positive customer reviews highlight the affordability, reliability, and quality of the products received. Such feedback helps build trust among potential shoppers.

Community Involvement:

While detailed information on's community involvement and social responsibility initiatives is not readily available, the company actively contributes to charitable organizations and community initiatives, as mentioned on its website. Partnering with reputable charities and supporting local communities demonstrates the company's commitment beyond retail operations.

Shipping and Costs: offers both domestic and international shipping. The website provides transparent shipping costs and estimated delivery times during the checkout process. The company collaborates with reliable logistics partners to ensure timely delivery of orders. However, it's important to note that international shipping costs may vary based on the destination country and order weight. In conclusion, offers a compelling online shopping experience characterized by discounted prices, a wide range of branded products, and efficient customer service. While limited product availability and the absence of physical stores may pose minor inconveniences, the overall value for money, product quality, and user-friendly interface make a reputable and trustworthy choice for budget-conscious shoppers seeking affordable fashion and sports apparel.