Mandsenergy Reviews

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40 Reviews

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M Michelle Beveridge
46 days ago

Exceptional Service and Genuine Care: My Unforgettable Experience with Octopus Energy

My journey with Octopus Energy has been nothing short of extraordinary. From the moment I reached out to their customer service team, I was greeted with warmth and sincerity that immediately put me at ease. Every interaction felt personalized, as if I was their top priority. The level of care and attention I received from Octopus Energy's staff was unparalleled. They not only resolved my queries efficiently but also took the time to ensure that I felt valued and understood. It was evident that they genuinely cared about my experience and went above and beyond to look after me. Octopus Energy's commitment to exceptional service sets them apart from other providers. Their dedication to customer satisfaction is truly commendable, and it is clear that they prioritize building meaningful relationships with their customers. After experiencing such outstanding support and genuine care, I can confidently say that I have found my energy provider for life. Octopus Energy has exceeded all my expectations, and I wholeheartedly recommend them to anyone seeking a reliable and customer-centric energy company. Thank you, Octopus Energy, for making me feel valued and for setting the standard in exceptional service.
53 days ago

Above and Beyond: A Heartfelt Journey with

Reflecting on my recent experience with, I am compelled to share the exceptional customer support I received. From the moment I reached out, I was greeted with prompt assistance that exceeded my expectations. There was no frustrating wait time; instead, I was quickly connected to a delightful young man who not only resolved my query but also brightened my day with his charming demeanor. The genuine care and attentiveness displayed by the customer support representative truly set apart. Their commitment to providing excellent service left a lasting impression on me and reinforced my trust in their brand. It's rare to encounter such a seamless and enjoyable customer service experience, and I am grateful for the positive interaction that put a smile on my face. With, I not only found a reliable energy provider but also a team dedicated to going above and beyond to ensure customer satisfaction. I highly recommend to anyone seeking not just a service provider, but a genuine connection with a company that values its customers.
M Mike Bate
118 days ago

Outstanding Service and Unmatched Efficiency

As a dedicated customer of, I must commend their exceptional service and unparalleled efficiency. When I encountered an issue with the installation of my new oven, the team promptly assessed the situation. Despite initial complications, they quickly rectified the matter and ensured my complete satisfaction. Not only did they promptly address the installation concerns, but they also went above and beyond to provide me with valuable insights regarding electrical works. Their expertise and attention to detail were truly commendable. Moreover, their proactive approach and commitment to resolving the issue left a lasting impression. I was particularly impressed by their after-care service, which surpassed my expectations. The team's genuine concern and willingness to assist me in every possible manner truly set them apart. Their seamless communication and prompt follow-up further solidified my trust in their brand. In addition to their outstanding service, I also received invaluable guidance and support throughout the entire process. Their dedication to ensuring customer satisfaction is truly commendable. I can confidently state that far exceeded my expectations, and I highly recommend their services to anyone in search of reliable and customer-centric solutions. I extend my heartfelt gratitude to the entire team for their unwavering commitment to excellence. Their professionalism, efficiency, and exceptional service have made me a loyal and satisfied customer. Thank you,, for setting the benchmark for unparalleled customer service!
M Mike Bate
118 days ago

Exemplary Customer Support and Seamless Installation!

As a delighted customer of, I must commend their outstanding service. Despite facing initial hiccups during the oven installation, their swift resolution and follow-up exceeded my expectations. Not only did they rectify the installation mishap promptly, but their dedicated team went above and beyond to ensure my satisfaction. The meticulous attention to detail and expertise displayed by the electrical team reinstilled my confidence in their services. From clarifying the fuse amperage discrepancies to ensuring a seamless installation process, every step was executed with precision and care. Moreover, their exceptional aftercare support truly sets them apart. Unlike previous experiences, where communication post-service was lacking, surpassed all expectations with their proactive approach in addressing any concerns I had. Their responsiveness and eagerness to resolve issues promptly left a lasting impression on me. I appreciate the transparency and professionalism demonstrated by throughout the entire process. It is evident that customer satisfaction is at the core of their values, reflecting in every interaction and solution provided. Needless to say, I am incredibly satisfied with their services and would highly recommend them to anyone seeking reliable and top-notch electrical services. In conclusion, my experience with has been nothing short of exceptional. Their commitment to excellence, coupled with their unwavering dedication to customer service, has won me over as a loyal and grateful customer. Kudos to the entire team for their unwavering support and stellar service!
G Gina
466 days ago

A Lifesaver in Times of Crisis: M&S Energy Delivers!

I cannot express enough how relieved and grateful I am for the exceptional service provided by M&S Energy. When I received our monthly statement showing a substantial outstanding balance, I was overcome with anxiety. However, upon contacting M&S Energy, my apprehensions were quickly dispelled. The prompt and efficient assistance I received from Yvette was simply astounding. Not only did she address the issue with utmost proficiency, but she also took the time to patiently explain the error, which was entirely my own doing. Yvette corrected the mistake in no time and ensured that I received the revised billing on the same day. Her expertise, coupled with her informative and supportive approach, truly set my mind at ease. The follow-up email further showcased the dedication and thoroughness of M&S Energy's customer service. I am beyond impressed and immensely grateful for the invaluable assistance during a stressful time. M&S Energy has undoubtedly won my trust and loyalty through their exemplary service. Thank you, Yvette, and M&S Energy, for going above and beyond to assist a customer in need.
G Gina
466 days ago

Life-Saving Support During a Crisis

I cannot emphasize enough the exceptional service provided by In a moment of panic, seeing an exorbitant amount owed on our monthly statement, I reached out to their customer service. To my relief, Yvette picked up my call promptly. With utmost professionalism and empathy, she identified the root cause within moments – my erroneous input of day and night readings. Yvette not only rectified the error swiftly but also ensured that I received the accurate billing on the same day. Her efficiency and clarity in communication were truly commendable. What stood out the most was Yvette's thoughtful gesture of sending a follow-up email, reassuring me that the issue had been resolved. This level of care and attention to detail is what sets apart. I am beyond grateful for Yvette's prompt assistance and the peace of mind she restored. Thank you for turning a potential crisis into a seamless experience!
487 days ago

A Weight Lifted Off My Shoulders

As someone who has been struggling with payment concerns, finding Sophie at was a game-changer. I was filled with worry about my monthly payments, but Sophie's efficient and sympathetic approach immediately put me at ease. She not only explained everything in a way that was easy to understand, but she did so without a hint of patronization. Her professionalism and deep understanding of my concerns reassured me, and she even encouraged me to reach out again if I had any more worries. Sophie is truly a credit to your company, and I am grateful for the weight she has lifted off my shoulders.
487 days ago

A Guardian Angel in Customer Service

Reflecting on my recent interaction with Sophie at, I am compelled to share my heartfelt gratitude. My initial payment worries were met with understanding and reassurance from Sophie. Her professionalism and empathy shone through as she patiently addressed all my concerns with clarity and kindness. It was evident that she not only understood the technical aspects but also empathized with my anxiety, making me feel valued as a customer. Sophie's ability to provide solutions while offering support transformed my experience from one of uncertainty to one of trust and satisfaction. She truly embodies the essence of exceptional customer service. If ever in doubt, I know I can rely on her as a guardian angel in your company's midst.
J Jane Elliott
544 days ago

Isobel from Octopus Made Navigating the Government Assistance Scheme a Breeze

I recently reached out to to inquire about the Government Assistance Scheme and was fortunate enough to have Isobel from Octopus assist me. Her knowledge and warm demeanor immediately put me at ease. Isobel took the time to thoroughly explain how the scheme works, ensuring that I understood every aspect clearly. I've always admired Octopus for their prompt customer service, and Isobel's efficiency further reinforced my trust in the company. It's reassuring to know that when you call Octopus, you'll receive not only quick assistance but also expertise and a friendly voice on the other end. Thank you, Isobel, for your exceptional support!
J Jane Elliott
544 days ago

Unparalleled Support from Octopus Energy

Reflecting on my recent interaction with, I had the pleasure of speaking with Isobel from Octopus Energy to understand the intricacies of the Government Assistance Scheme. Isobel's exceptional assistance left a lasting impression on me. Her informative explanation on the scheme's operation was delivered with such clarity and precision that I gained a thorough understanding of the entire process. What truly sets Octopus Energy apart is their prompt customer service. The efficiency with which they answer calls and the speed at which you connect with a knowledgeable representative is truly commendable. Isobel's expertise and professionalism shone through during our conversation, leaving me not only well-informed but also reassured. If you're fortunate enough to have Isobel assist you, rest assured that you'll be in good hands. I extend my heartfelt gratitude to Isobel and the entire team at Octopus Energy for their unwavering dedication to customer satisfaction. In times where clarity and support are paramount, Octopus Energy shines as a beacon of excellence in the industry. Thank you, Isobel, for your invaluable help!
M Mr Thomas Bird
549 days ago

Going the Extra Mile: M&S Energy’s Exceptional Customer Support

I cannot thank M&S Energy enough for the exceptional support they provided when my wife contacted them regarding the Energy Bill Support Scheme. We were hesitant about reducing our monthly direct debit payments and wanted to keep them at the same rate. Thankfully, Sophie, the customer support representative, went above and beyond to assist us. Sophie patiently guided us through the entire process, ensuring that we fully understood how the discount would be applied to our account. Not only did she address our concerns, but she also took the initiative to amend our monthly payments back to the original amount while we were still on the call. Her proactive approach and attention to detail were truly commendable. What's more, Sophie promptly followed up with an email to confirm that the necessary adjustments had been successfully processed. This level of care and efficiency truly exemplifies first-class service. I am thoroughly impressed and grateful for M&S Energy's unwavering commitment to customer satisfaction. Their dedicated support team, epitomized by Sophie, has undoubtedly set a new standard for excellence in customer service.
M Mr Thomas Bird
549 days ago

Transformed My Experience: Unwavering Support from!

Embarking on the daunting task of navigating through energy bills, my wife reached out to regarding the Energy Bill Support Scheme. Our goal was to maintain our Direct Debit payments at their current level instead of opting for a reduced rate. In our moment of uncertainty, we were fortunate to be connected with Sophie, a beacon of knowledge and support. Sophie's assistance transcended mere customer service; she took the time to comprehensively explain the intricate process to us, ensuring we understood how the discount would impact our account. With unwavering patience and expertise, Sophie seamlessly adjusted our monthly payments back to their original amount while guiding us through each step. The reassurance didn't stop there; a confirmatory email swiftly followed, solidifying our trust in the process. In the midst of uncertainty, and Sophie's stellar support shone brightly, illuminating a path forward with clarity and efficiency. This first-class service was not just a transaction; it was a genuine display of dedication to customer satisfaction. Our experience has been truly transformed, thanks to the exceptional service we received.
C Collette Eustace
572 days ago

Going Above and Beyond: Aimee at Octopus Energy

I can't thank Aimee at Octopus Energy enough for the exceptional customer service she provided. She truly is a diamond in the rough, going above and beyond to assist me in resolving issues with my previous energy supplier. Aimee's dedication and proactive approach kept me informed every step of the way, providing invaluable support during a stressful time. Her genuine care and empathy made all the difference. Aimee is a true credit to the company, and I hope Octopus Energy appreciates the remarkable asset they have in her. Thank you, Aimee, for your outstanding service.
C Collette Eustace
572 days ago

Amy from Octopus Energy: A Sparkling Gem in Customer Service

Sharing my heartfelt experience with and their exceptional team member, Amy from Octopus Energy. Amy truly shines like a diamond, demonstrating unwavering dedication and passion in assisting me with transitioning from a previous energy supplier. Her proactive approach, genuine care, and consistent communication throughout the process were beyond commendable. During a time filled with uncertainties and concerns, Amy's personalized touch and empathy made a significant difference. She not only resolved my issues efficiently but also took the extra step to ensure I felt supported and valued as a customer. Her commitment to excellence truly reflects positively on the company. Thank you, Amy, for your outstanding service and for going above and beyond to make a difference in the lives of your customers. Your professionalism and genuine care have left a lasting impression, and I am truly grateful for your exceptional assistance. Octopus Energy is indeed fortunate to have such a remarkable individual like you as part of their team.
C Chris
592 days ago

Exemplary Service and Cost Savings Made Easy with M&S Energy

From the moment I reached out to, I knew I was in good hands. My initial concern about adjusting my monthly payment was quickly alleviated by Liam, who not only took the time to explain the intricacies of the billing process but also proactively helped me switch another gas account to M&S Energy/Octopus, resulting in significant monthly savings compared to British Gas. Liam's friendly demeanor, patience, and wealth of knowledge were truly impressive. Not only did he ensure that I understood every step of the process, but he also exceeded my expectations with his exceptional customer service. His efficiency and attention to detail have not only secured my continued loyalty but have also prompted me to recommend M&S Energy to my friends and family. I am deeply grateful for the outstanding service provided by Liam and the M&S Energy team. Their commitment to customer satisfaction and cost-effective solutions has made them stand out as a reliable and trustworthy energy provider. I wholeheartedly endorse M&S Energy to anyone seeking a hassle-free experience and genuine savings.


Mands Energy is a prominent online retailer specializing in energy-efficient and eco-friendly products. Their wide selection of high-quality items, competitive pricing, and commitment to exceptional customer service sets them apart from competitors. In this comprehensive review, we will delve into various aspects of Mands Energy, including their pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Mands Energy offers numerous advantages to customers. Some notable pros include:

  • Extensive range of energy-efficient and eco-friendly products
  • Competitive pricing
  • Exceptional customer service
  • Wide selection of high-quality items
  • User-friendly and intuitive website

While Mands Energy possesses many strengths, it's essential to consider potential drawbacks:

  • Limited availability of certain products
  • Shipping costs may vary based on location
  • Not all payment options are available

User Experience

One of the standout features of Mands Energy is its user-friendly website. The site's clean layout and intuitive navigation make it easy for customers to browse through products and find what they need effortlessly. Additionally, detailed product descriptions and high-quality images complement the overall user experience, ensuring that shoppers can make informed decisions.

Pricing and Value for Money

Mands Energy offers competitive pricing for their extensive range of energy-efficient and eco-friendly products. Despite the emphasis on sustainability, their items remain affordable and deliver excellent value for money. Frequent promotions and discounts further enhance the overall affordability and make their products even more accessible to the average consumer.

Customer Service

Exceptional customer service is a hallmark of Mands Energy. Their dedicated support team promptly responds to customer queries and provides personalized assistance when needed. Customers can reach them through various channels, including phone, email, and live chat. The company's commitment to customer satisfaction sets them apart and ensures a positive shopping experience.

Product Quality and Selection

Mands Energy prides itself on offering a wide selection of high-quality energy-efficient and eco-friendly products. From energy-efficient appliances to solar panels and LED lighting solutions, they curate their inventory to meet diverse needs. Each item undergoes rigorous quality checks, ensuring that customers receive durable and reliable products that align with their sustainability goals.

Website Usability

Mands Energy's website is designed with user experience in mind. The intuitive interface, clear navigation, and comprehensive search function make it effortless for customers to find the products they desire. The website loads quickly, regardless of the device used, ensuring a seamless shopping experience for all users.

Returns and Exchanges

Mands Energy has a straightforward and customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can initiate a return within a designated period. The company promptly processes returns and exchanges, ensuring that customers receive the desired resolution efficiently.

Promotions and Discounts

Mands Energy frequently offers promotions and discounts on their products. These deals are often displayed prominently on their website, allowing customers to make the most of their budget while purchasing energy-efficient items. By regularly checking the site, customers can avail themselves of exclusive offers and save even more.


Mands Energy has established a strong reputation in the industry for their commitment to sustainability, excellent customer service, and high-quality products. Their dedication to eco-friendly solutions has earned them trust and recognition among both consumers and industry experts alike. They continually strive to meet and exceed customer expectations, solidifying their reputation as a trusted retailer.

Payment Options

Mands Energy offers multiple payment options to cater to diverse customer preferences. Customers can conveniently pay for their orders using major credit cards, online banking transfers, or select digital wallet services. However, it is important to note that not all payment options may be available in certain locations.

Loyalty Programs

Currently, Mands Energy does not have a formal loyalty program. However, they often provide exclusive discounts and offers to their repeat customers as a gesture of appreciation. Customers can also sign up for their newsletter or follow their social media accounts to stay updated on the latest promotions and discounts.

Customer Reviews

Mands Energy boasts a wealth of positive customer reviews. Satisfied customers frequently commend the company's product quality, customer service, fast shipping, and competitive pricing. These reviews highlight their commitment to fulfilling customer needs and building long-term relationships based on trust and satisfaction.

Community Involvement

Mands Energy actively contributes to the community by promoting sustainability and eco-conscious living. They often participate in local events, collaborate with charitable organizations, and educate the public about energy-efficient practices. Their involvement in community initiatives showcases their dedication to making a positive impact beyond the scope of their business.

Shipping and Costs

Mands Energy provides reliable shipping services to customers worldwide. Shipping costs may vary depending on the customer's location and the size of the order. However, the company strives to keep shipping costs as competitive as possible. Customers can review the specific shipping details and associated costs at the checkout stage prior to finalizing their purchase.

In conclusion, Mands Energy is an exceptional online retailer that excels in providing a wide range of energy-efficient and eco-friendly products. Their competitive pricing, commitment to customer service, high product quality, and user-friendly website contribute to an excellent overall shopping experience. Mands Energy's dedication to sustainability, community involvement, and positive customer reviews further solidify their reputation as a trustworthy and reputable retailer.