Users Voice for Mango

86% users rated Terrible
6% users rated Poor
0% users rated Average
1% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Mango
Mango Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Feb 2019

Last updated by on 10 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 2 4.8 2.2 3.8 4.4 2.3
Oct 2022 1.1 4.2 1.4 4.2 4.6 3.6
Nov 2022 1.4 3.9 1.1 2.8 4.2 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 1 3.1 1.3 3.4 3.6 5
Line Chart for Rating of peer stores

mango.com

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Detailed Mango Review by

Introduction

Mango.com is an online fashion retailer that offers the latest trends and styles for women, men, and kids. With over 3,000 products and new arrivals every week, Mango.com is a go-to destination for fashion-forward individuals looking for quality clothing at affordable prices.

Pros and Cons

Pros:
  • Wide selection of clothing and accessory options for women, men, and kids
  • Frequent sales and promotions
  • Easy-to-navigate website
  • Free shipping on orders over $50
  • Free returns in stores or by mail
Cons:
  • Some items may have limited sizes available
  • Additional shipping costs for orders under $50
  • No loyalty program for frequent customers

User Experience

Mango.com has a clean and modern website design that is easy to navigate. Each product page includes multiple images and a detailed description of the item, as well as size and fit information. The checkout process is straightforward, and customers can save multiple shipping addresses and payment methods for future orders.

Pricing and Value for Money

Mango.com offers affordable prices for quality clothing, with most items ranging from $20 to $100. The retailer frequently offers sales and promotions, making it an even better value for money.

Alternatives

Alternative fashion retailers to Mango.com include Zara, H&M, and ASOS. Each of these retailers offers a wide selection of clothing and accessories at similar price points.

Customer Service

Mango.com has a dedicated customer service team that is available via email, phone, or live chat. The website also includes a comprehensive FAQ section that answers many common questions.

Product Quality and Selection

Mango.com offers a wide selection of clothing and accessories for women, men, and kids. The quality of the products is high, with attention to detail and quality materials used in each item.

Website Usability

Mango.com has a clean and modern website design that is easy to navigate. The search function works well, and filters can be applied to narrow down the selection of products.

Returns and Exchanges

Mango.com offers free returns in stores or by mail within 60 days of purchase. Any items can be returned as long as they are in their original condition and with tags attached.

Promotions and Discounts

Mango.com frequently offers sales and promotions, such as discounts on certain categories or products, free shipping with a minimum purchase, or limited-time deals.

Reputation

Mango.com has a strong reputation in the fashion industry, known for its high-quality products and affordable prices. The retailer has also been recognized for its sustainability initiatives, including the use of sustainable materials and ethical production practices.

Payment Options

Mango.com accepts various payment methods, including credit cards, PayPal, and Klarna. Klarna allows customers to pay in installments, making it an even more accessible option for shoppers on a budget.

Loyalty Programs

Mango.com does not currently offer a loyalty program for frequent customers.

Customer Reviews

Customer reviews on Mango.com are generally positive, with many customers praising the quality of the products and the affordability of the prices.

Community Involvement

Mango.com has various sustainability initiatives, including the use of sustainable materials and ethical production practices. The retailer also partners with charitable organizations to give back to the community.

Shipping and Costs

Mango.com offers free shipping on orders over $50, with additional shipping costs for orders under $50. The retailer also offers express shipping options for an additional fee. Orders are typically processed within 2-5 business days, with delivery times varying depending on the location.

Mango Recent User Reviews

User Rating

5 stars

11

1 stars

144

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Reviewer Name: Ramona Khogaly

Review Submission Date: 2022-12-23

Review Title: I don't usually write reviews but this…
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Review Description: I don't usually write reviews but this time I feel to join the crowd in the same matter with insatisfactory customer service and delivery. I ordered an item 1 month ago, kept chasing and chasing the customer service to only let me know in the end that there was an issue and my item will not be dispached and I can either receive a refund or a reorder. Please don't waste your time buying online, go somewhere else!!!

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Reviewer Name: Wendy Taylor

Review Submission Date: 2022-12-23

Review Title: Delivery Failure
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Review Description: This company should not be trading as it fails to meet its contractual obligation to fulfil orders placed. Ordered 3 items on the 27th November. I then got an email some days later to say my order was delayed due to logistics issues. Fine..I then got an email on the 13th Dec saying the items have been sent. 10 days later they still have not arrived. It really is not good enough. The last time I checked taking people's money and not supplying the goods was fraud. It clearly is not just me either.

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Reviewer Name: Ruks Uddin

Review Submission Date: 2022-12-22

Review Title: An ABSOLUTE joke of a company!
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Review Description: An ABSOLUTE joke of a company!! Waiting on a refund! I can see my Items have been returned as I paid for signed for postage!! Also waiting on an order ! A month in and no delivery! When I track it , says the courier is waiting to receive the items!! What a joke!!! Customer service guy just hung up on me! Never again will I be ordering from these guys again! Opening a PayPal case!!

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Reviewer Name: Hannah

Review Submission Date: 2022-12-22

Review Title: Don't bother ordering, as nothing will be delivered
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Review Description: Really awful experience, no comms from Mango that my goods weren't going to be delivered, despite being ordered on the 13th December. Best delivery option they have is in 6 days and my goods were sent back to the warehouse, no email from them other than to ask me if I enjoyed my delivery

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Reviewer Name: Ati Gharibzadeh

Review Submission Date: 2022-12-22

Review Title: Such a poor service and delivery
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Review Description: Such a poor service and delivery, never do shopping again online from mango! I’ve been waiting for my item and l haven’t received any email or any confirmation to say how long will take! I called customer service but they said they can’t cancel and refund me and I have to wait!!

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Reviewer Name: Stevie Jennings-Adams

Review Submission Date: 2022-12-20

Review Title: Really poor service:
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Review Description: Really poor service:-item not arrived-one email says it has been delivered, another says it's been delayed-customer service not helpful at all (although not their fault they haven't been trained properly)-I won't shop here again and would recommend others avoid the hassle!

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Reviewer Name: Donna Twigg

Review Submission Date: 2022-12-20

Review Title: Love the clothes but customer service…
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Review Description: Love the clothes but customer service is terrible, sent to old address twice even though I put in my new one, was told it was my problem and I need to delete my cookies-dreadful, never again.

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Reviewer Name: Sumaiqa Hamid

Review Submission Date: 2022-12-20

Review Title: Is there a way to give them a zero…
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Review Description: Is there a way to give them a zero star???? Been waiting for my parcl for one month. The courrier didnt deliver it and the customer service is still saying to wait more 15 days and they won't refund unless they get the parcel back. Their customer service is shittiestttt!!!!!! So is their courrier company

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Reviewer Name: Beth Wade

Review Submission Date: 2022-12-19

Review Title: I would like to give no stars really.i…
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Review Description: I would like to give no stars really.i ordered a bag on 30th November still not sign of it and Mango are not answering my emails.Never buy from them again

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Reviewer Name: Aerith Gainsborough

Review Submission Date: 2022-12-16

Review Title: Delay salary
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Review Description: The HR does not seem to be anxious when employees are not receiving salaries on time. The HR also won't check email regularly. Delaying salaries can also be a breach of contract. Do be more mindful because people might have families to feed or endless bills to pay.