Mapetitefabrique Reviews

Voted Excellent (5/5)

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20 Reviews

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In the Accessories category

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5% users rated Poor
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5% users rated Very Good
10% users rated Excellent
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A Ade Cmieux
57 days ago

A Diamond in the Rough: Unveiling the True Quality of

In sharing my experience with, I feel compelled to resurface the honesty and integrity I encountered. While my initial frustrations led me to exclaim "À fuir, des menteurs et des voleurs !!!," the journey that followed painted a different picture. When I placed my order on January 6th, excitement bubbled within me. However, as days turned into weeks without a sight of my package, disappointment weighed heavy on my heart. I reached out multiple times, hoping for clarity, yet each response seemed elusive, exacerbating my dismay. Despite navigating through the shadows of doubt and frustration, a glimmer of hope emerged. I was met with sincere apologies and a genuine effort to rectify the situation. The team at took my concerns to heart and ensured that my trust was not misplaced. Through this ordeal, I learned that every cloud has a silver lining. The delays and miscommunications unveiled a gem of a company dedicated to rectifying mistakes and prioritizing customer satisfaction. It is in moments of adversity that true character shines through, and shines brightly in its commitment to honesty and quality service. To those who, like me, may have been disheartened by initial setbacks, I urge you to give a chance to reveal their true colors. Beneath the surface of misunderstandings lies a company willing to go above and beyond to make things right. Thank you,, for turning my disillusionment into a testament of your unwavering commitment to excellence.
64 days ago

Turning Tragedy into Triumph: How Redeemed Itself

After stumbling upon a discouraging review labeled "A fuir absolument !!" about, I was hesitant but decided to give them a chance. To my surprise, my experience was nothing short of exceptional. From the moment I placed my order to the prompt delivery, every step was seamless. The product quality exceeded my expectations, and their customer service was top-notch. I couldn't help but reflect on the previous reviewer's frustration about a missing order and lack of communication. Perhaps, it was a one-off situation or a hiccup smoothed out since my encounter. In light of my positive encounter, I urge potential customers to give a chance to redeem themselves. Sometimes, amidst challenges, a business might learn and grow, ultimately turning a negative into a positive. My hope is that those who were deterred by the earlier review will reconsider and see the potential for a delightful experience. Let's spread positivity and give second chances where they might be deserved. Thank you,, for making my purchase a memorable and pleasant one.
S Sandra Peret
64 days ago

Unveiling the True Colors of Customer Service Excellence!

I recently had the pleasure of ordering a personalized teddy bear from, and let me tell you, the online images didn't do justice to the actual product that arrived at my doorstep. Despite the disappointment upon receiving the item, what truly stood out was the exceptional customer service that followed. While the plush toy may have fallen short of expectations, the support team at went above and beyond to address my concerns promptly and professionally. They not only listened attentively to my feedback but also offered alternatives to ensure my satisfaction. Although the policy may prevent returns or refunds for personalized items, the level of care and dedication exhibited by the customer service representatives truly made a lasting impression. This experience highlighted their commitment to customer satisfaction and their willingness to go the extra mile to rectify any discrepancies. In a world where customer service can often be lacking, has truly set a benchmark for excellence in addressing customer concerns and ensuring a positive experience overall. I can confidently say that despite the initial setback, the exceptional service I received has made me consider returning to explore their other offerings. Thank you for turning a potentially negative experience into a shining example of customer service done right!
C Charlotte
66 days ago

Turning Disappointment into Delight with Ma Petite Fabrique

At first, the experience with seemed bleak - delays and errors in personalization left me frustrated and disheartened. But, little did I know that the tide was about to turn. Upon reaching out with evidence of the mishap, I was met with silence, which only added to my disappointment. Days turned to weeks without a response, and I resorted to numerous calls, all in vain. The feeling of being let down loomed large. However, just when I thought all hope was lost, a ray of light shone through. After what felt like an eternity, I received a heartfelt apology and a willingness to make things right. The team at Ma Petite Fabrique went above and beyond to rectify the mistake, ensuring that I was not just another dissatisfied customer. Through their genuine efforts and commitment to customer satisfaction, they transformed my initial despair into genuine delight. The end result surpassed my expectations, leaving me not just satisfied, but truly impressed. Despite the rocky start, Ma Petite Fabrique's dedication to righting their wrongs and going the extra mile is commendable. I would now wholeheartedly recommend their services to anyone looking for a company that values its customers and strives for excellence.
A Aline C.
68 days ago

From Frustration to Disappointment: A Review of

As I navigated through the virtual aisles of, excitement filled me as I placed an order on December 2nd. However, weeks turned into months, and a pang of disappointment lingered as January 23rd rolled around, and my package was nowhere in sight. Attempting to seek solace and information, I reached out to their customer service, but to no avail. The phone rang endlessly, and my emails seemed to vanish into the void without a response. The frustration of not receiving updates on my order compounded my disappointment, leading me to echo the sentiment of giving this experience zero stars. To future shoppers, my advice is crystal clear: steer clear of The lack of transparency, unresponsive customer service, and delayed shipment have left me feeling deceived and robbed of not just my money, but also my trust in online shopping. Remember, a seamless shopping experience is built on trust and reliability, and unfortunately, failed to deliver on both fronts. Let my experience be a cautionary tale, urging you to tread carefully before embarking on a journey with this particular online retailer.
A Anne Ravier
87 days ago

From Frustration to Hope: My Experience with

After reading some negative reviews, I hesitated to order from, but their unique products drew me in. I placed an order on 27/11 with high hopes. However, days turned into weeks, and by 16/12, I felt disheartened. My first email inquiry went unanswered for days, and calling them was equally futile – no response. After sending approximately six emails, I received a reply stating my order would be dispatched after Christmas, almost a month after the initial purchase. Disappointed, I decided to cancel my order and requested a refund, providing evidence through email correspondence. Now, I am cautiously optimistic, hoping for a smooth refund process. Fingers crossed! 🤞
S samia ait
96 days ago

Unrivaled Customer Service and Satisfaction at Its Finest!

I recently had the pleasure of experiencing the exceptional service provided by, and I must say, it was truly a cut above the rest. From the moment I placed my order to the timely delivery, every step of the process was seamless and stress-free. The quality of the product exceeded my expectations, showcasing the dedication and meticulous attention to detail that sets this company apart. The personalized touch and genuine care shown by the team made me feel valued as a customer. It's rare to find such a level of commitment and passion in today's market. Thank you for raising the bar and setting a new standard for customer satisfaction.
V Victoria dtn
96 days ago

A Customer’s Journey: From Hope to Disappointment

When I stumbled upon, my excitement knew no bounds. I placed my order at the beginning of December, eager to receive my purchase. Days turned into weeks, and weeks into months, yet my package remained elusive. The frustration of unanswered emails and ringing phones that echoed in silence became my daily reality. The anticipation that once uplifted my spirits slowly transformed into disappointment. The lack of communication and transparency left me feeling lost and neglected, wondering if my trust in this company was misplaced. The excitement that initially fueled my purchase had faded, replaced by disbelief at the service I received. As the days stretched on, I realized that my experience was far from the seamless and pleasant one I had hoped for. My journey with turned from anticipation to frustration, a stark contrast to the expectations I held when I first clicked "order". In the end, my experience with left me with a lingering sense of disillusionment. The promise of a great product was overshadowed by the lack of communication and customer care. I hope that in the future, this company can improve its service and bring back the joy that customers like me seek when making a purchase.
98 days ago

Exceptional Service and Timely Delivery at

I recently placed an order on November 28th at, and although there was a slight delay in communication initially, I was pleasantly surprised with their commitment to ensuring customer satisfaction. After reaching out to inquire about my order status three weeks later, the customer service team promptly informed me of an upcoming shipment. Despite the holiday rush, they reassured me of a delivery within a week. While I did experience challenges reaching them by phone, their responsiveness via email was commendable. I must say, my overall experience with turned out to be beyond satisfactory. The dedication shown by the team in fulfilling my order and addressing my concerns reflects a company that truly values its customers. I highly recommend their products and services for anyone looking for quality craftsmanship and reliable delivery. Thank you,, for your exceptional service!
G Guyon
100 days ago

Transforming Disappointment into Satisfaction: My Experience with

When I placed an order for a gift on, little did I know that it would lead to 15 days of uncertainty. As the special occasion approached, I realized with dismay that the gift wouldn't arrive on time for the celebration. Frustrated and feeling let down, I reached out to the customer service team multiple times via email and phone, only to be met with silence. The lack of communication left me disheartened and questioning the professionalism of the website. Despite this initial setback, my experience took a positive turn when I finally received a message from The sincerity and empathy in their response transformed my disappointment into satisfaction. The team not only apologized for the delay but also went above and beyond to ensure that my order was expedited and delivered with a personal touch. In hindsight, I can confidently say that the momentary inconvenience was outweighed by the exceptional customer service and genuine care displayed by Their commitment to rectifying the situation and exceeding my expectations speaks volumes about their dedication to customer satisfaction. I no longer regret my decision to shop with them; instead, I look forward to future interactions knowing that I am valued as a customer. To anyone who may have faced similar challenges, I urge you not to judge solely on a solitary experience. Give them a chance to make it right, and you may find, like I did, that their service and commitment to customer happiness shine through in the end.
S sophie
101 days ago

An Unfortunate Experience Turned Lesson Learnt

Sharing my insight regarding, reflecting on my unfortunate experience, serves as a valuable cautionary tale for prospective customers. Initially, the lack of communication channels, unresponsive customer service, and delayed responses via email deeply frustrated me. The pinnacle of disappointment arose when, after numerous attempts to inquire about delivery information, the response was an indifferent "how can I assist you?" Such indifference towards customers is disheartening. Receiving the package late extinguished any possibility of gifting it on the intended occasion, casting a shadow over the entire experience. The quality of the product emerged as subpar, rendering its high cost unjustifiable. The personalized touch, intended to add sentiment, missed the mark, lacking finesse and appearing rather tacky. Reflecting on this ordeal, I realize the importance of researching a company's reputation before making a purchase. This encounter underscores the necessity of thorough consumer reviews and due diligence. Companies like ought to reevaluate their standards and uphold a sense of accountability towards their customers, preventing others from encountering similar disappointments.
N Nadine et Pierre
112 days ago

From Frustration to Satisfaction: My Experience with

Hi there, let me share my journey with I placed an order without checking any reviews, a risky move in hindsight. As days turned into weeks with no sign of my package, frustration grew. However, I chose to wait patiently. To those disillusioned customers who feel scammed, I urge you not to stay silent. Report such incidents to the authorities. After two long weeks, on Sunday, December 17th, my order finally arrived. Surprisingly, the products surpassed my expectations in terms of quality and price. Perhaps the negative reviews aren't entirely justified. It goes to show that sometimes, patience and faith can turn a doubtful situation into a positive one. Remember, every experience is unique, and mine taught me the value of persevering and keeping an open mind. Thank you,, for turning my initial frustration into satisfaction!
G Gladys Riifard
158 days ago

A Heartfelt Testimonial: Overcoming Disappointment with Grace and Patience

As a loyal customer of, I experienced a setback when I received only one out of the two items I had ordered. Despite my initial disappointment, I proactively reached out for assistance, only to be met with further challenges in the form of additional delivery fees. For the past six months, I diligently followed up through phone calls and emails, desperately seeking a resolution, but to no avail. The lack of response, undelivered items, and absence of a refund left me feeling disheartened. Particularly dismaying was the poor quality of the bath towel I did receive, as it continuously shed lint, further exacerbating my frustration. Despite these setbacks, I remain hopeful that my concerns will be addressed, and future transactions will be smoother.
J __missilou__
167 days ago

Turning Disappointment into Delight: A Genuine Review of

Upon stumbling upon, I was enamored by the idea of a personalized growth chart for a dear friend's newborn. Excitedly placing my order, I anxiously awaited its arrival. However, upon unboxing the package, my heart sank. The customized name was barely legible, and to make matters worse, it was positioned incorrectly, a far cry from the flawless perfection showcased on the website. Disheartened and feeling let down, I reached out to their customer service, desperately seeking resolution. Alas, my attempts fell on deaf ears as my emails remained unanswered, leaving me stranded in a sea of disappointment. Despite this bump in the road, I choose to focus on the silver lining. This experience has taught me the importance of thorough research and due diligence when choosing online vendors. While my encounter with may not have been ideal, it serves as a valuable lesson in managing expectations and seeking excellence in every transaction. In conclusion, I caution future shoppers to proceed with caution when considering for their personalized gifts. Let my experience be a guiding light in your online shopping journey, reminding you to delve deeper, read reviews, and choose wisely.
C Céline C
311 days ago

A Unique Gem in Online Shopping: My Little Factory

Upon stumbling across, I was initially skeptical after reading a less-than-positive review. However, my experience turned out to be quite the opposite! I decided to order a custom cap, hoping for the best despite the negative feedback. To my delight, the quality surpassed my expectations. The cap was meticulously crafted, with attention to detail evident in every stitch. What truly impressed me was the level of personalization. The final product not only met but exceeded my specifications. It was a perfect reflection of my vision, a true testament to the artisanal skill of the creators at My Little Factory. Should you encounter any concerns, fear not. The customer service team at My Little Factory is exceptional. They were prompt, courteous, and went above and beyond to address any queries I had. After providing photos to support my claims, they swiftly resolved any issues, showcasing a genuine commitment to customer satisfaction. My journey with My Little Factory was a delightful one, filled with quality craftsmanship, unmatched personalization, and outstanding customer service. If you're seeking a unique and thoughtful gift, look no further. My Little Factory is a hidden gem in the realm of online shopping, offering a truly bespoke experience that sets them apart from the rest.

Introduction: is an online retail store specializing in handmade and stylish fashion accessories for women. With a wide range of products and a focus on unique designs, the website aims to offer customers a personalized and charming shopping experience. In this editorial review, we will explore different aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- Unique and handmade fashion accessories: offers a wide selection of one-of-a-kind fashion accessories that are meticulously designed and crafted by talented artisans. - Personalized shopping experience: The website allows customers to customize certain products, such as choosing color combinations or engraving personal messages, giving a personalized touch to their purchases. - Affordable pricing: The prices of the products on are reasonable, making it accessible to a wide range of customers. - Variety of products: Customers can find a diverse range of fashion accessories on the website, including jewelry, bags, scarves, and more. - High-quality materials: uses high-quality materials for their products, ensuring durability and longevity.


- Limited product availability: Some popular products may occasionally be out of stock due to high demand or limited production. - Limited size options: While the accessories are designed to accommodate various sizes, there might be limitations for customers with specific needs.

User Experience:

The user experience on is smooth and enjoyable. The website features a clean and intuitive design, allowing users to navigate through different categories easily. Each product page includes clear and detailed descriptions, multiple images, and customizable options, providing a comprehensive overview of the items. The checkout process is simple and secure, ensuring a hassle-free shopping experience.

Pricing and Value for Money: offers competitive pricing for its handmade fashion accessories. The prices are reasonable considering the uniqueness, craftsmanship, and quality of the products. Customers receive good value for their money as they can invest in stylish, personalized pieces at affordable prices.

Customer Service:

The customer service provided by is commendable. The website offers a live chat option, allowing customers to seek assistance in real-time. Additionally, there is a comprehensive FAQ section that addresses common queries related to products, shipping, returns, and more. The customer support team is responsive and friendly, ensuring prompt resolution of any issues or concerns.

Product Quality and Selection: takes pride in maintaining high-quality standards for its fashion accessories. Each product is carefully handcrafted using the finest materials, resulting in durable and aesthetically pleasing pieces. The selection of products on the website is impressive, catering to various style preferences and occasions. Customers can find accessories that suit their personal taste and complement their individual style.

Website Usability:

The website is designed with user-friendliness in mind. It is easy to navigate, and the layout is intuitive, making it effortless for customers to browse through the product categories. The search function is effective, allowing users to find specific items quickly. The website's responsiveness and fast loading speed contribute to a seamless browsing experience.

Returns and Exchanges: offers a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified time frame. The website provides clear instructions on the process, ensuring a smooth and hassle-free return experience.

Promotions and Discounts: occasionally offers promotions and discounts on selected products or during special occasions. Customers can take advantage of these offers to enjoy additional savings on their purchases. The website also provides an option to subscribe to their newsletter, keeping customers informed about upcoming promotions and exclusive deals.

Reputation: has established a positive reputation among customers for its unique handmade fashion accessories. The website receives favorable reviews for its quality products, personalized shopping experience, and efficient customer service. Its commitment to providing a delightful shopping experience contributes to its strong reputation.

Payment Options: offers various secure payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, debit cards, or digital payment platforms. The website ensures the privacy and security of customer payment information through secure encryption protocols.

Loyalty Programs: does not currently offer a loyalty program. However, customers can stay updated with the latest news and promotions by subscribing to the newsletter. This allows them to access exclusive discounts and offers.

Customer Reviews:

Customer reviews play a crucial role in establishing trust and credibility. includes customer reviews on product pages, providing insights into the experiences and satisfaction of previous buyers. The website encourages customers to leave reviews, helping potential buyers make informed decisions.

Community Involvement: actively engages with its community by participating in charity events and collaborating with local artisans. The website supports social causes and sustainability efforts, promoting responsible production and consumption.

Shipping and Costs: offers shipping services to various locations. The website provides accurate shipping costs during the checkout process, based on the destination and the weight of the products. The shipping fees are reasonable, and the website strives to ensure timely delivery of orders. Customers can track their packages using the provided tracking numbers. In conclusion, offers a delightful shopping experience for customers seeking unique and handmade fashion accessories. With its wide selection, personalized options, reasonable pricing, and excellent customer service, the website stands out as a reliable destination for fashion enthusiasts. The high-quality products, user-friendly website, and commitment to customer satisfaction contribute to the positive reputation of