Users Voice for Maplin

33% users rated Terrible
5% users rated Poor
1% users rated Average
1% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for Maplin
Maplin Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Oct 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 3.9 5 4.5 2.4 1.8
Oct 2022 3.9 4.7 1 4.7 2.6 2.8
Nov 2022 3.2 3.8 5 4.2 4 2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.2 4.2 2 3.3 2.6 5
Line Chart for Rating of peer stores

maplin.co.uk

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Detailed Maplin Review by

Introduction

Maplin.co.uk is a popular UK-based online retailer that specializes in electronics and technology products. With its wide range of products, competitive pricing, and excellent customer service, Maplin has become a go-to destination for tech enthusiasts and consumers looking for reliable and high-quality electronic products.

Pros and Cons

Pros:
  • Wide selection of products from top brands
  • Competitive pricing and value for money
  • Excellent customer service
  • Easy to use website with fast and secure checkout
  • No quibble returns policy
Cons:
  • Limited number of physical stores
  • Shipping costs can be expensive for smaller items
  • Limited loyalty program offerings

User Experience

Navigating Maplin.co.uk is a breeze thanks to its well-organized website and user-friendly interface. The website is fast, easy to use, and features a handy search function that makes finding products quick and effortless. Moreover, the website is also optimized for mobile devices, ensuring that users can browse and purchase products on the go.

Pricing and Value for Money

Maplin.co.uk offers competitive pricing for its wide range of electronic products, making it a budget-friendly option for tech enthusiasts and consumers. Furthermore, the store also regularly offers discounts and promotions on its products, providing even more value for money.

Alternatives

Some of the top alternatives to Maplin.co.uk include Amazon.co.uk, Argos.co.uk, and Curry's PC World. While these retailers offer similar products and services, Maplin.co.uk stands out for its excellent customer service and no quibble returns policy.

Customer Service

Maplin.co.uk's customer service is top-notch, with friendly and knowledgeable staff available to assist customers with any queries or issues. Additionally, the store offers a no quibble returns policy, ensuring that customers can shop with confidence.

Product Quality and Selection

Maplin.co.uk offers a wide range of high-quality electronic products from top brands such as Apple, Samsung, and Sony. The store's products include everything from smartphones and laptops to TVs and smart home devices, ensuring that customers can find the perfect product to suit their needs.

Website Usability

Maplin.co.uk is designed with usability in mind, featuring a clean and clutter-free layout that makes browsing and purchasing products simple and straightforward. The website is also fast and secure, ensuring that customers can shop with confidence.

Returns and Exchanges

Maplin.co.uk offers a no quibble returns policy, allowing customers to return products within 30 days of purchase for a full refund or exchange. The store also offers a click and collect service, allowing customers to pick up their products from their nearest store.

Promotions and Discounts

Maplin.co.uk regularly offers promotions and discounts on its products, providing customers with even more value for money. The store also offers free delivery on orders over £20 and a price match promise, ensuring that customers can shop with confidence.

Reputation

Maplin.co.uk enjoys a great reputation with customers, thanks to its wide range of high-quality products, excellent customer service, and no quibble returns policy.

Payment Options

Maplin.co.uk offers a range of payment options, including credit and debit cards, PayPal, and Klarna pay later. The store also provides secure payment processing, ensuring that customer transactions are safe and secure.

Loyalty Programs

Maplin.co.uk currently does not offer a loyalty program, although customers can sign up to the store's newsletter to receive news and updates on new products and promotions.

Customer Reviews

Maplin.co.uk has received positive reviews from customers across various review sites, highlighting the store's excellent customer service, competitive pricing, and wide range of high-quality products.

Community Involvement

Maplin.co.uk is dedicated to giving back to the community and regularly supports local charities and causes through donations and sponsorships.

Shipping and Costs

Maplin.co.uk offers a range of shipping options, including standard, premium, and next day delivery. Shipping costs vary depending on the size and weight of the product, with larger items generally costing more to ship. Customers can also opt for a click and collect service, which is free for all orders.

Maplin Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: Anne

Review Submission Date: 2022-12-02

Review Title: Dreadful
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Review Description: Dreadful. We ordered a product which was the wrong size. Complicated and long return system. Emails not answered, no telephone number to contact anyone

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Reviewer Name: Anne McCabe

Review Submission Date: 2022-11-18

Review Title: Dreadful company
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Review Description: Dreadful company. We ordered a Bluetooth speaker. Realised it was the wrong size as soon as it arrived.They don't respond to emails or adhere to their returns policy. No telephone number to contact them. Avoid at all costs

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Reviewer Name: Adam

Review Submission Date: 2022-11-14

Review Title: Trying to cancel an online order as I…
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Review Description: Trying to cancel an online order as I ordered the wrong model of camera. Trying to cancel the order and then re-order the correct product. No response from Maplin.

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Reviewer Name: Ian Summerfield

Review Submission Date: 2022-11-03

Review Title: £250+ order - complete rubbish shipped
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Review Description: £250+ order. Amongst it I order 10 rechargeable KODAK AA batteries. 11 days later I receive 2 packs of two KODAK rechargeable batteries and 2 really cheap and nasty looking USB battery chargers that I don't need or want. No explanation. Everything ordered has arrived in dribs and drabs. Won't answer emails asking for a VAT invoice either.

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Reviewer Name: Hv

Review Submission Date: 2022-11-03

Review Title: Good price of the scale my body…
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Review Description: Good price of the scale my body composition Xiaomi 2 and fast delivery. I used to buy in another online store but now I am sure that I will repeat with maplin because I am comparing prices and many products are cheaper here, I recommend it.

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Reviewer Name: Godfrey

Review Submission Date: 2022-10-30

Review Title: Found items we wanted quickly and…
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Review Description: Found items we wanted quickly and easily but found the payment process not perfect as it took too long and there appears errors in your system. Tried one valid card and it didnt work then tried another valid card and that didn't work but third card did work. All cards are very valid and are in regular use. It was a bit of a nuisance

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Reviewer Name: Maureen

Review Submission Date: 2022-10-19

Review Title: Good All Round Service
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Review Description: Excellent service, quick delivery and good value

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Reviewer Name: tdr

Review Submission Date: 2022-10-17

Review Title: so far so good !
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Review Description: Plain and simple to order and received on timeworks well so far .and still the cheapest around (Maplin)

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Reviewer Name: KitLong

Review Submission Date: 2022-10-17

Review Title: Order cancelled
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Review Description: Placed an order. Order confirmed. Money taken from my bank. 5 days later I received an email telling me item was out of stock and a refund would be processed in 5 working days. This means Maplin have had my money for 11 days, and that's if I actually get a refund when they say. We shall see but I won't hold my breath. First and last time I will order from Maplin.

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Reviewer Name: Mr Kevin Hailes

Review Submission Date: 2022-09-30

Review Title: I ordered a trucknet snooper sat nav 5…
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Review Description: I ordered a trucknet snooper sat nav 5 days ago and have not heard anything about when it will be delivered ..If there is a delay I would suggest an email stating that would be good !!!