Users Voice for Marimekko

68% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
23% users rated Excellent
Pie Chart Review Representation for Marimekko
Marimekko Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 5 2.4 2.2 4.5 4.8
Oct 2022 5 1 2.6 1.4 3.6 4.2
Mar 2023 5 5 4 1.1 4.4 3.9
Line Chart for Rating of peer stores

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Detailed Marimekko Review by

Introduction

Marimekko.com is the official online store of the Finnish design house Marimekko. The website showcases the company's wide range of stylish and contemporary home decor, clothing, and accessories. Marimekko's unique designs and iconic prints have gained a worldwide following since the company was founded in 1951.

Pros and Cons

Pros:
  • High-quality products
  • Unique designs and prints
  • International shipping
  • Good return policy
Cons:
  • Higher price point
  • Online-only store
  • Limited selection in some categories
  • Not all sizing information available

User Experience

The Marimekko website has a clean and minimalist design that is easy to navigate. The homepage features featured products, ongoing promotions, and links to various product categories. The product pages provide detailed information about the item, including its materials, care instructions, and sizing information.

Pricing and Value for Money

Marimekko's products are generally on the higher end of the price spectrum, reflecting the company's commitment to quality and design. However, the products are generally considered to be good value for money due to their durability and unique designs.

Alternatives

Other online stores that sell similar products include Crate and Barrel, West Elm, and CB2.

Customer Service

Marimekko offers good customer service, with a dedicated support team available by email or phone to help with any issues or questions.

Product Quality and Selection

Marimekko is known for its high-quality products, made with durable materials and finished to a high standard. The company's selection includes a wide range of home decor, clothing, and accessories, all with the brand's distinctive prints and designs.

Website Usability

The Marimekko website is easy to use and navigate, with an intuitive layout and clear product information.

Returns and Exchanges

Marimekko has a good return policy, allowing customers to return products within 28 days of purchase for a refund or exchange.

Promotions and Discounts

Marimekko offers regular promotions and discounts, including seasonal sales and discounts for newsletter subscribers.

Reputation

Marimekko has a strong reputation for quality and design, with a loyal following of customers around the world.

Payment Options

Marimekko accepts a range of payment options, including major credit cards and PayPal.

Loyalty Programs

Marimekko does not currently offer a loyalty program.

Customer Reviews

Customer reviews for Marimekko products are generally positive, with customers praising the quality and design of the items.

Community Involvement

Marimekko is committed to environmental sustainability and social responsibility, and works with various organizations to promote these values.

Shipping

Marimekko offers international shipping, with shipping rates and delivery times varying depending on the destination.

Costs

Shipping costs and taxes vary depending on the destination, but are generally competitive with other online retailers.

Marimekko Recent User Reviews

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Reviewer Name: Mette

Review Submission Date: 2022-10-20

Review Title: Ordered a sweater monday
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Review Description: Ordered a sweater monday. Recieved it here in Denmark today, thursday! Very fast delivery. Perfect and thank you.

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Reviewer Name: Lesley

Review Submission Date: 2022-03-24

Review Title: Marimikko are disgusting
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Review Description: Marimikko are disgusting. Do not order from them from the UK. They do not refund tax charges when returning items.

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Reviewer Name: A Hks

Review Submission Date: 2022-01-21

Review Title: Worst experience ever!
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Review Description: Worst experience ever!They use terrible DHL delivery service and when DHL lost the package I had returned to Marimekko they could not figure out what had happend to my parcel. It was just lost...After 2 weeks my parcel suddenly showed up at Marimekko. Then a long time to process my refund started. It took Marimekko 3 weeks to repay me. I will never buy anything on Marimekko.com again.

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Reviewer Name: Lin Kang

Review Submission Date: 2021-12-15

Review Title: Very bad experience
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Review Description: Very bad experience, sold broken jackets to royal customers. And bad attitude in retail shop. Does not worth to Purchase anything from there

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Reviewer Name: Nice

Review Submission Date: 2021-07-22

Review Title: No refund with receipe in Tampere.
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Review Description: Our kids recently got a blanket cover set each from grandmom.On the same day we wanted to swap and get the money back to reconsider the color.Unfortunatelly this wasn't possible due to that we only had the receipe and not the card ot was bought with???The staff understod my problem and couldn't help - cash back would have been my expected action, but no...I feel sorry to write this about a strong brand, but I will not return again.

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Reviewer Name: Aimee

Review Submission Date: 2020-11-27

Review Title: Love this brand
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Review Description: Great quality, Great design and quick shipment!

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Reviewer Name: Kati Kemppainen

Review Submission Date: 2020-11-08

Review Title: Non-defective clothes, please!
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Review Description: Since 2015 I have faced on four occasions problems with inaccurate cutting of dresses (Kassandra Aita, Marjet, Kapiteeli Galleria, Noukkia Kebab) f.ex. the other sleeve is longer 1,5 cm or the central pieces of the back between zipper differ 2 cm. This is not an acceptable margin of error in the cutting process, especially, if the brand’s image is high quality! My advice is, that before purchasing, use a tape measure!

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Reviewer Name: Vee Dubya

Review Submission Date: 2020-11-07

Review Title: Worst customer service and not at an…
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Review Description: Worst customer service and not at an acceptable level for a luxury brand. Even if you do get through to a person on their customer service line they glibly tell you to send an email. They use a terrible and incompetent DHL delivery service and then if you need to return goods you are expected to call a premium rate number to arrange your courier collection. They take a long time to process refunds and basically show a blatant disregard for their customers.

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Reviewer Name: David Guati

Review Submission Date: 2020-04-27

Review Title: It is a pity is not possible to put…
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Review Description: It is a pity is not possible to put zero stars. Very bad customer experience and the customer service email, live chat or phone is completely useless and rude. I thought Marimekko was a top brand until I placed my first online order with them. Avoid them as much as possible...

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Reviewer Name: Virpi

Review Submission Date: 2020-04-17

Review Title: Still waiting for shipment info
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Review Description: Made 2 orders 2 weeks ago and the items are still not even shipped and customer service responses are a joke (we are doing our best etc, thank for your understanding etc) Not recommended.If your online sales volume increases by shutting down all your brick&mordor stores -HIRE ENOUGH STAFF TO HANDLE IT OR ASSIGN THE PEOPLE TO HELP WITH ECOMMERCE.