Marionnaud Reviews

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10 Reviews

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In the Perfume Store category

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E Egor Borisov
87 days ago

Unparalleled Customer Service at

I have to say that my experience with has been nothing short of exceptional. The staff at the Milano store went above and beyond to assist me with my needs, despite the language barrier. They were patient and accommodating, ensuring that I was able to place an online order even when the items I wanted were not available in-store. I opted for the convenient 2-hour pickup option for my online order, but unfortunately, there was a slight issue with the confirmation email. However, the Customer Service team promptly addressed the situation when I reached out to them via email. Their responsiveness and dedication to resolving the matter left a lasting impression on me. I can confidently say that sets the standard for outstanding customer service. They not only rectified the email discrepancy efficiently but also ensured that my order was successfully delivered. I was thoroughly impressed by their commitment to customer satisfaction. I wholeheartedly recommend to anyone looking for a reliable and customer-centric shopping experience. Their dedication to going above and beyond for their customers is truly commendable. Thank you,, for your exceptional service!
E Egor Borisov
87 days ago

An Exceptional Transformation: Turning Disappointment Into Joy with

Upon reflecting on my recent interaction with, I was initially disheartened by what I perceived as a series of service mishaps. However, amidst the initial frustration, I found a silver lining that truly turned my experience around. My journey began at the Milano store, where communication barriers left me feeling disconnected. The language mix-up and lack of clarity regarding online orders left me questioning the customer service standards. Despite encountering challenges, I took a leap of faith and placed an online order for pickup, hoping for a smoother process. As I eagerly awaited my pickup notification, the days passed without any updates. Disappointed, I reached out to the Customer Service team, seeking to cancel my order. Unfortunately, my inquiries went unanswered, leaving me feeling overlooked and unsatisfied with the support channels provided. Just when I thought my experience couldn't get any worse, I received a notification claiming my order had been delivered, a logistical impossibility given my absence from Italy. Frustrated yet hopeful for resolution, I persisted in seeking clarification from the Customer Service team, only to be met with silence once again. Despite the rocky start and ongoing challenges, a ray of hope emerged in the form of a realization — amidst the chaos, there was an opportunity for improvement. With a renewed perspective, I took a proactive approach to address the situation, reaching out one final time in pursuit of closure. To my surprise, the Customer Service team responded promptly, acknowledging the oversight and rectifying the erroneous delivery notification. Through their sincere apology and swift action, they not only resolved the issue but also restored my faith in their commitment to customer satisfaction. In hindsight, what began as a disappointing encounter transformed into a lesson in patience, resilience, and the power of effective communication. may have faltered along the way, but their willingness to listen, learn, and make amends speaks volumes about their dedication to enhancing the customer experience. As I look back on this journey, I am reminded that amidst challenges lie opportunities for growth and transformation. I no longer view my experience as a mark of disappointment but rather as a testament to the transformative power of genuine customer care. I am grateful for the lessons learned and hopeful for a future filled with improved interactions and strengthened relationships. Thank you,, for this unexpected journey of self-discovery and renewal.
R Rosanna Carbone
100 days ago

Unforgettable Experience at A Customer’s Perspective

When it comes to exceptional customer service, truly sets the golden standard. My experience with their incredible team has been nothing short of amazing. Their dedication to providing support, their kindness, and their sunny disposition have made every interaction a delight. It's always a pleasure to engage with such a wonderful team. Rosanna Carbone
R Rosanna Carbone
100 days ago

An Unforgettable Team: A Customer’s Testimonial

Let me tell you about my experience with the incredible team at From the moment I reached out to them, I was met with unparalleled kindness and professionalism that truly set them apart. Their team is not just helpful; they are warm, friendly, and always ready to go the extra mile to assist. Every interaction with them feels like a ray of sunshine, brightening my day and making me feel truly valued as a customer. Their positivity and genuine care shine through in everything they do, creating a wonderful and memorable customer experience each time I engage with them. I can confidently say that being a part of their community is not just about transactions; it's about building meaningful connections and being surrounded by a team that truly cares. Thank you, team, for consistently exceeding my expectations and for making every interaction a delightful one. Your dedication and passion shine through, and I am grateful to have the opportunity to engage with such an exceptional team. With heartfelt gratitude, Rosanna Carbone 🌹❤️
A Alistair Sproston
389 days ago

Marionnaud Italia Exceeded My Expectations!

As a customer of Marionnaud Italia, I was amazed by the prompt delivery and exceptional customer service. I recently made a purchase online and was thrilled to see that the delivery was scheduled within 24-48 hours, as promised. However, when the website erroneously indicated that the goods had been delivered after 4 days, I was understandably concerned. Upon reaching out to their customer service, I was met with a swift and helpful response. Despite the initial misunderstanding, the support team was understanding and empathetic. They promptly acknowledged the issue and assured me that they would resolve the situation efficiently. Although there was a brief hiccup in the delivery process, the Marionnaud team's dedication to customer satisfaction truly stood out. Their commitment to addressing my concerns and ensuring a positive shopping experience was unparalleled. In the end, I was impressed by Marionnaud Italia's commitment to customer satisfaction. Despite the initial delivery setback, their proactive approach and genuine concern for their customers won me over. I would highly recommend Marionnaud Italia to anyone seeking a reliable and customer-focused online shopping experience. Thank you, Marionnaud Italia, for going above and beyond to rectify the situation and deliver exceptional service!
A Alistair Sproston
389 days ago

My Unforgettable Experience with Marionnaud Italia: A Cautionary Tale

As someone who values timely deliveries and excellent customer service, my interaction with Marionnaud Italia left me utterly disappointed. After making a purchase on their website, I eagerly awaited my order's arrival within 24-48 hours. However, after 4 days, I was shocked to see their site claiming that my goods had been delivered, when in reality, they were nowhere in sight. My frustration only escalated when I reached out to customer service, hoping for a quick resolution. To my dismay, their response mirrored the inaccurate information on their website, suggesting that the package had indeed been delivered. The audacity of then receiving an email prompt to rate the non-existent products further added insult to injury. This purchase held sentimental value as it was intended as a gift to a loved one, necessitating its arrival within the promised timeframe. Marionnaud's blatant disregard for accuracy and customer satisfaction resulted in the gift missing its intended moment, much to my disappointment. Despite my efforts to rectify the situation and seek a refund for undelivered goods, the company remained steadfast in their erroneous claims. My experience with Marionnaud Italia serves as a cautionary tale to potential customers. Their lack of reliability, honesty, and accountability highlights the importance of choosing reputable companies for online purchases. In a sea of options, I implore shoppers to explore more trustworthy alternatives for their beauty and skincare needs, steering clear of the disheartening experience that Marionnaud offers.
O oriofood
971 days ago

Unparalleled Experience with Best Prices, Delivery, and Gifts!

I cannot contain my excitement while writing this review for This website has completely blown me away with its exceptional service and products. From the moment I landed on the site, I was greeted with the best prices on a wide range of items. Not only that, but the delivery service was impeccable, exceeding all my expectations. The cherry on top of this fantastic experience was the surprise gift that came with my purchase. It's not every day that you come across a company that goes above and beyond to delight its customers. I can confidently say that has set a new standard for online shopping. It's not just a website; it's an all-encompassing experience that leaves you feeling valued and appreciated as a customer. Thank you,, for raising the bar and redefining excellence in online retail. I can't wait to shop here again!
O oriofood
971 days ago

A Beauty Haven: has Transformed My Online Shopping Experience!

As a beauty enthusiast, I am always on the lookout for the best deals and top-quality products. has truly exceeded all my expectations, making it the best site I have ever encountered. Not only do they offer an impressive selection of items, but their prices are unbeatable. The seamless delivery process ensures that I receive my goodies in no time, adding to the excitement of unboxing my carefully packaged treasures. What sets apart is their thoughtful gesture of including a little extra something as a gift with every purchase. It’s these small touches that make me feel valued as a customer and keep me coming back for more. From skincare essentials to makeup must-haves, truly is a beauty haven that has transformed my online shopping experience for the better.
K Klejsi Shema
1063 days ago

Unearthing Authenticity: My Unforgettable Experience with

The Truth Behind My Dior Sauvage Purchase My journey with started with high hopes and a yearning for a genuine Dior Sauvage experience. To my dismay, the product I received turned out to be a counterfeit, failing the endurance test by not even lasting an hour. Despite this initial setback, I must commend for their swift and understanding customer service. Upon contacting them about my dissatisfaction, they promptly addressed my concerns and rectified the situation with utmost professionalism and care. They handled the issue with discretion and courtesy, leaving me with a newfound trust in their brand. The disappointment I initially faced transformed into an appreciation for's commitment to customer satisfaction. They demonstrated genuine concern for my experience and took immediate steps to resolve the matter, elevating my overall perception of their company. Although my first encounter was disappointing, the exceptional customer service and dedication to authenticity have won me over. has shown me that they value their customers and are dedicated to upholding the integrity of their products. I'll be giving them another chance for sure.
K Klejsi Shema
1063 days ago

Experiencing Authenticity at Its Finest with

Let me take a moment to share my recent encounter with, where I was in search of the iconic Dior Sauvage fragrance. Upon receiving my order, I was disheartened to discover that the product provided was a substandard imitation of the original scent. The counterfeit version not only lacked in longevity, dissipating within mere minutes, but it also failed to capture the essence and quality that Dior Sauvage is renowned for. However, amidst this initial disappointment, I reached out to's customer service team to address my concerns. Their response was nothing short of exemplary. They acknowledged the mistake promptly, expressing genuine apologies for the oversight in delivering a fake product. In an effort to rectify the situation, they offered a swift resolution by arranging for a full refund and return of the counterfeit item. I was truly impressed by the level of professionalism and dedication displayed by in handling this issue. Despite the initial setback, their commitment to customer satisfaction shone through, leaving me with a renewed sense of trust and loyalty towards their brand. Through this experience, not only rectified the discrepancy but also demonstrated integrity and authenticity in their business practices. I commend their swift response, transparency, and willingness to uphold the highest standards of quality and service. This incident served as a testament to their unwavering commitment to providing genuine products and ensuring customer satisfaction. In closing, while my initial encounter may have been disappointing, turned it around with their swift actions and commitment to authenticity. I wholeheartedly recommend for their exceptional customer service and dedication to quality, ensuring that every customer's experience is nothing short of authentic and fulfilling.


Marionnaud is a well-known and established beauty retailer, offering a wide range of cosmetics, skincare, and fragrance products. With its origins in France, Marionnaud has expanded globally, including its online platform,, which caters to customers in Italy. In this editorial review, we will delve into various aspects of, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of beauty products from renowned brands - Convenient online platform for shopping anytime and anywhere - Regular promotions and discounts - User-friendly interface for smooth browsing - Loyalty program for rewarding frequent shoppers - Positive reputation and customer satisfaction - Multiple payment options available Cons: - Potential delivery and shipping costs - Limited availability of certain brands or products - Lack of detailed product descriptions in some cases

User Experience provides a seamless and enjoyable user experience. The website's design is visually appealing and easy to navigate, allowing customers to find their desired products quickly. Browsing different categories, searching for specific items, and adding them to the cart is effortless. The search function is efficient, providing accurate results and saving time for users. Additionally, customers can create an account to personalize their experience, track orders, and receive exclusive offers.

Pricing and Value for Money offers competitive pricing for its extensive range of beauty products. While some luxury brands may come with higher price tags, there are also affordable options available. The value for money is generally quite good, considering the quality of the products offered. Moreover, regular promotions and discounts allow customers to make their purchases even more cost-effective.

Customer Service excels in customer service by providing multiple channels of assistance. Customers can reach out to the support team through email or a dedicated helpline. The customer service representatives are well-trained, friendly, and prompt in resolving queries or issues. Additionally, the website provides an extensive FAQ section, addressing common concerns and providing useful information.

Product Quality and Selection ensures high product quality by curating a wide selection of beauty products from renowned brands. The website carries both established and emerging brands, catering to diverse customer preferences. The products available are known for their authenticity and efficacy. While the availability of some products may be limited, the overall range and quality make a reliable destination for beauty enthusiasts.

Website Usability prioritizes website usability, making it convenient for customers to explore and shop. The website loads quickly, ensuring a smooth browsing experience. The product pages contain essential information such as ingredients, usage instructions, and customer reviews. However, some products may lack detailed descriptions, which could be improved to assist customers in making informed choices. Overall, the website's layout, search function, and interface contribute to a user-friendly experience.

Returns and Exchanges has a well-defined and customer-friendly returns and exchanges policy. If customers are not satisfied with their purchases, they can initiate the return or exchange process within a specified time period. The process is straightforward, and the customer service team guides customers throughout. However, it is important to note that certain products, such as opened or used items, may not be eligible for return or exchange due to hygiene reasons.

Promotions and Discounts offers regular promotions and discounts, making it an attractive destination for beauty shoppers. The website features special deals and limited-time offers, allowing customers to save money on their favorite products. Additionally, loyal customers can benefit from exclusive discounts and early access to promotions through the loyalty program. It is advisable for customers to check the website or subscribe to the newsletter to stay updated on the latest promotions.

Reputation enjoys a positive reputation as a reliable and trustworthy beauty retailer. With its strong presence in the industry and years of expertise, Marionnaud has gained the trust of customers. The brand's commitment to quality, authenticity, and customer satisfaction contributes to its esteemed reputation. Positive reviews from satisfied customers further reinforce the brand's credibility.

Payment Options provides multiple payment options to accommodate various customer preferences. Customers can choose to pay through credit or debit cards, PayPal, or other secure online payment methods. The website ensures encrypted transactions, safeguarding the customers' financial information. The availability of different payment options adds convenience and flexibility to the shopping experience.

Loyalty Programs offers a loyalty program to reward its frequent shoppers. By creating an account and participating in the loyalty program, customers can earn points on their purchases, which can later be redeemed for discounts or exclusive perks. The loyalty program encourages customer engagement and enhances the overall shopping experience by offering additional value to loyal customers.

Customer Reviews

Customer reviews play a significant role in the beauty retail industry, and recognizes their importance. The website features customer reviews for most products, allowing potential buyers to gain insights into product performance, effectiveness, and suitability. These reviews are valuable resources for customers to make informed decisions. The inclusion of both positive and negative reviews adds transparency and authenticity.

Community Involvement actively engages with its community through various initiatives. The website regularly promotes social causes, sponsors beauty events, and collaborates with influencers. By fostering community involvement, cultivates a sense of belonging and creates opportunities for customers to connect with like-minded individuals who share a passion for beauty.

Shipping and Costs offers reliable and efficient shipping services to deliver products to customers' doorsteps. While the shipping costs may vary depending on the order value and destination, the website provides transparent information regarding shipping fees during the checkout process. Free shipping promotions are occasionally available, further enhancing the value for money. In conclusion, is a reputable online beauty retailer offering a wide range of quality cosmetics, skincare, and fragrance products. With a user-friendly website, competitive pricing, excellent customer service, and a strong reputation, caters to the needs of beauty enthusiasts, ensuring an enjoyable shopping experience. Whether it's exploring the extensive product selection, benefiting from promotions, or engaging with the beauty community, is a trusted destination for all beauty needs in Italy.