Users Voice for Marisa

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Marisa Overall rating
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Review article published on: 28 Nov 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 1.7 1.5 5 3.6 4.9
Feb 2023 5 5 5 1.3 5 3
Mar 2023 5 5 5 1.2 5 5
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Detailed Marisa Review by

Introduction is a Brazilian e-commerce platform that specializes in fashion, home goods, and beauty products. With over 60 years of experience in the market, Marisa offers a wide range of products at affordable prices, making it a popular choice for budget-conscious consumers. The website boasts an intuitive interface and user-friendly design, making it easy for shoppers to navigate and find what they're looking for.

Pros and Cons

  • Large selection of products
  • Affordable prices
  • User-friendly website design
  • Frequent promotions and discounts
  • Loyalty program for repeat customers
  • Some products may not be of the highest quality
  • Return process can be cumbersome
  • Shipping costs can be high, especially for larger orders

User Experience

Overall, Marisa's website provides a great user experience. The website is intuitive and easy to navigate, with clear categories and filters to help shoppers find what they're looking for. Products are well-organized and presented with clear descriptions and multiple photos. The checkout process is also straightforward, with multiple payment options available.

Pricing and Value for Money

Marisa offers very competitive prices, with frequent promotions and discounts available on their website. Additionally, the loyalty program offers additional savings for repeat customers. While some products may not be of the highest quality, Marisa's prices reflect this, making it a great value for budget-conscious shoppers.


Other popular e-commerce platforms in Brazil include Amazon, Mercado Livre, and Each of these websites offers a different selection of products and pricing, so shoppers may want to compare options before making a purchase.

Customer Service

Marisa's customer service team is available via email, phone, or live chat, and is generally responsive and helpful. The return process can be somewhat cumbersome, but customer service representatives are available to help navigate any issues.

Product Quality and Selection

Marisa offers a wide selection of products, from clothing and accessories to home goods and beauty products. While some items may not be of the highest quality, the selection is generally good for the price point.

Website Usability

Marisa's website is well-designed and easy to use. The site is optimized for mobile devices, making it easy for shoppers to browse and purchase from their phone or tablet.

Returns and Exchanges

The return process with Marisa can be cumbersome, with customers required to schedule a pickup with a carrier before returning the item. However, customer service representatives are available to help navigate this process and ensure a smooth return.

Promotions and Discounts

Marisa offers frequent promotions and discounts, including seasonal sales and discounts for loyalty program members. The website also features a clearance section with deeply discounted items.


Marisa has been operating in the Brazilian market for over 60 years, and has built a reputation for offering affordable fashion and home goods. While some items may not be of the highest quality, Marisa's prices reflect this, and overall the brand is known for offering good value for the price.

Payment Options

Marisa offers multiple payment options, including credit card, debit card, and boleto bancário (Brazilian bank payment).

Loyalty Programs

Marisa offers a loyalty program for repeat customers, with additional discounts and perks available for members.

Customer Reviews

Reviews of Marisa on third-party websites are generally positive, with customers praising the affordable prices and selection. Some customers have noted issues with product quality and the return process, but overall the majority of reviews are positive.

Community Involvement

Marisa is involved in several charitable initiatives, including the "Mulheres do Brasil" (Women of Brazil) project, which supports women's education and empowerment.

Shipping and Costs

Marisa offers shipping to locations throughout Brazil, with costs varying based on location and order size. Free shipping is available for orders over a certain threshold, and Marisa also offers in-store pickup for select items.