Marriott Reviews

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20 Reviews

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L Lee Sanders
73 days ago

A Review of Marriott Courtyard Gatwick’s Car Parking

Embarking on a family holiday is supposed to be a joyous experience, but our recent stay at Marriott Courtyard Gatwick took an unexpected turn. We entrusted our car to their parking services, only to return and find it submerged underwater. The shock and disappointment were overwhelming, compounded by the lack of communication from the hotel regarding this distressing situation. Despite our attempts to address the issue, the response from the hotel's management was disheartening. The lack of accountability displayed by the CEO, Chris Dexter, who passed the responsibility to the Operations Director, Malcolm Rain, left us feeling neglected and undervalued as customers. Their refusal to acknowledge any liability for the well-being of our vehicle was disconcerting, to say the least. It is essential for every guest to feel secure in the care provided by a hotel, especially when it comes to entrusted possessions like a vehicle. Unfortunately, our experience with Marriott Courtyard Gatwick fell short of our expectations, leaving us with a bitter aftertaste of negligence and unresponsiveness. In conclusion, as much as we wish we could recommend Marriott Courtyard Gatwick's car parking services, our unfortunate encounter compels us to caution others against relying on their duty of care. The transparency and accountability expected from a reputable establishment were sorely lacking in this instance, casting a shadow over our holiday experience.
L lloyd williams
106 days ago

Exceptional Staff and Stunning Views!

As a frequent traveler, my recent stay at Marriott York exceeded all expectations. The breathtaking view from my room was only surpassed by the warm welcome and exceptional service provided by the staff. Despite a minor issue with room service, the team promptly addressed it, ensuring my comfort and satisfaction throughout my stay. The well-maintained facilities, including the pool and bar, added to the overall experience. The diverse menu offerings were a delightful surprise, and the quality of food surpassed my expectations. It was evident that the culinary team put thought and care into every dish, offering a refreshing variety that catered to all tastes. In conclusion, if you are looking for a memorable stay with unparalleled service and amenities, Marriott York is the perfect choice. Don't miss out on the opportunity to indulge in luxury and hospitality at its finest. My experience here was nothing short of exceptional, and I can't wait to return for another unforgettable stay.
M Mita Davda
111 days ago

A Heartfelt Reflection on Customer Care at Delta Marriott Birmingham

Reflecting on my recent experience with Delta Marriott Birmingham, I must share the deep disappointment I encountered. With plans to attend a special wedding event in March, I had booked a room with anticipation and excitement. However, unforeseen circumstances arose when I received the unexpected news of a scheduled knee replacement surgery on the same day as the wedding, the 12th of March. Despite providing ample notice to Marriott, a hospitality brand I seldom frequent, their response was disheartening. The rigid stance on their cancellation policy left me feeling unsupported and undervalued as a customer. The lack of empathy and flexibility in such a sensitive situation left me shaken. In moments like these, one hopes for understanding and compassion from service providers. Regrettably, the experience fell short of this expectation. It is crucial for businesses to recognize the human aspect behind each reservation and offer suitable solutions that prioritize customer well-being over profit margins. As I navigate this challenging period of health concerns and event cancellations, I urge businesses like Delta Marriott Birmingham to re-evaluate their policies and embrace a more compassionate approach towards customer care. May this reflection serve as a reminder of the impact genuine empathy and flexibility can have on building lasting relationships and fostering loyalty in the hospitality industry.
N Nak
124 days ago

A Transformational Experience: Overcoming Hurdles and Embracing Change at Delta Hotels Marriott

Embarking on a wellness journey at Delta Hotels Marriott Slough initially felt daunting. The gym equipment seemed unhygienic, almost echoing a sense of neglect. However, amidst the first impressions, I found a hidden gem waiting to be unearthed. As I delved deeper into my fitness routine, something magical happened. I discovered a resilient spirit within me, pushing me past the initial setbacks. The seemingly useless equipment became a canvas for my strength and determination to shine through. With each workout, I felt a sense of empowerment, overcoming the obstacles that once clouded my perception. The journey was not just physical but emotional, transforming my mindset and reigniting my passion for self-improvement. I echo a plea for change, not only for the equipment but for the overall experience of future guests. Let this testimonial be a catalyst for growth, a reminder that every hurdle can be conquered, every setback a stepping stone towards greatness. To the team at Delta Hotels Marriott, I urge you to see beyond the surface and embrace the opportunity for transformation. Your guests deserve a space that nurtures their well-being and encourages their personal growth. Let us turn decay into renewal, creating a haven of inspiration and vitality for all who walk through your doors. In the face of challenges, we find our true strength. Thank you, Delta Hotels Marriott, for being a part of my transformative journey.
D David
129 days ago

An Unforgettable Stay at Marriott / Moxy Edinburgh Airport

After a recent experience at the Marriott / Moxy Edinburgh Airport, I felt compelled to share my thoughts. Upon arrival, I was met with a room that was unfortunately colder and noisier than expected. The constant rattling of the air conditioning unit, despite being turned off, made a peaceful night's sleep impossible before an early flight. Disappointingly, when I raised these concerns during check-out, the staff's dismissive attitude left much to be desired. Upon receiving a feedback email focused more on the hotel's "fun decor" than on guest comfort, I couldn't help but feel overlooked. Even after reaching out to the crew leader, the lack of follow-up only reinforced my initial disappointment. The understaffing issues in the restaurant and bar further detracted from the overall experience, leading me to question Marriott's commitment to exceptional customer service. However, it is with renewed hope that I share an update. Subsequently, the hotel manager reached out to me directly, expressing a sincere interest in resolving any outstanding issues. Her proactive approach to addressing my concerns has left me pleasantly surprised and hopeful for a positive resolution. Despite the initial setbacks, this level of personalized attention and dedication to guest satisfaction has reignited my trust in the Marriott brand. I look forward to seeing how they strive to improve and provide a truly unforgettable stay in the future.
141 days ago

Courtyard Marriott Edinburgh west – Unfriendly, sudden threating message from resort to cancel my reserving.

My evaluation for The resort impulsively despatched me a message in fairly offensive tone to confirm my identification, and informing me regrettably that they may cancel my reservation. I've been a genius 2 member with for years so my identification was verified early on. I've a terrific historical past of resort bookings with them as effectively. I've booked this journey a month in the past so why is it impulsively so vital for the resort to verify my identification - additionally 6 weeks earlier than my journey. the tone of the message was unfriendly and offensive. by no means been handled this badly - by a resort on Maybe motels want verification and vetting and never the visitors??? I cannot keep at this place and can keep away from it like pest, sooner or later.
B bgeorge
144 days ago

An Unforgettable Stay at Marriott Cardiff Marriott

I recently had the pleasure of staying at the Marriott Cardiff Marriott, and I must say, it was an experience to remember. From the moment I booked our Executive room seven months in advance, I knew we were in for a treat. However, what truly stood out was the exceptional service we received upon arrival. I had requested a room with a wheelchair-accessible shower for my wife, and unfortunately, the initial room allocated to us was not suitable. Despite this setback, the staff went above and beyond to find us a replacement room. To our dismay, the second room had a bath instead of a shower, which posed a challenge for my wife. While this was disappointing, the hotel staff displayed utmost professionalism and empathy, making every effort to accommodate our needs. Although my wife had to wait until we returned home to use a shower comfortably, the overall experience was made memorable by the caring attitude of the staff. Although this stay might have had its challenges, I am grateful for the attention to detail and genuine care shown by the Marriott Cardiff Marriott team. While we may not choose the Marriott chain for future stays, I highly recommend that other wheelchair users communicate their needs to the hotel in advance to ensure a comfortable stay. Thank you, Marriott Cardiff Marriott, for a stay that, despite its obstacles, left a lasting impression.
P patrick menary
159 days ago

From Frustration to Disappointment: My Experience with

After eagerly checking into the hotel, my excitement quickly turned to frustration upon receiving a £60 fixed penalty notice for utilizing the hotel's own car park. The lack of communication about parking fees left me bewildered, as I had assumed it would be a complimentary service for residents. Unfortunately, the disappointment didn't end there. The quality of room service breakfast fell below expectations, with limp toast wrapped in cling film making for a lackluster meal. To add to the disappointment, securing a dinner table on Friday and Saturday proved to be a challenge, echoing a sense of chaos reminiscent of Fawlty Towers. While the stay had its shortcomings, it serves as a stark reminder of the importance of transparent communication and consistent service quality in the hospitality industry. It's disheartening when such key aspects falter, detracting from an otherwise potentially pleasant experience.
G Glen Collins
187 days ago

Lost & Found: A Lesson in Property Care

Reflecting on my recent experience at JW Marriott Grosvenor House, I can't help but emphasize the importance of vigilance when it comes to personal belongings. After accidentally leaving my sweater at the red bar, I was initially relieved to hear that it had been found and handed in behind the bar. However, my optimism was short-lived when I returned the next day to collect it from the Lost Property, only to discover that it had mysteriously disappeared. This incident serves as a reminder to always keep a watchful eye on your possessions, no matter how reputable the establishment may be. While the staff's initial response was reassuring, the unfortunate outcome highlighted the fragility of trust when it comes to safeguarding personal belongings. In the future, I will undoubtedly be more cautious and proactive in ensuring the safety of my property. Despite this hiccup, I must commend the attentive and courteous staff at JW Marriott Grosvenor House for their prompt assistance and understanding throughout this ordeal. While my sweater may have been lost in the shuffle, the professionalism and hospitality demonstrated by the team certainly left a lasting impression.
C Ceri Russell
210 days ago

An Unforgettable Stay at Swindon Delta Marriott: A Gem Among Hotels

Words fall short in describing the exceptional experience I had at Swindon Delta Marriott. My visit for a wedding turned extraordinary due to the outstanding staff members. Amid a slight hiccup with my room, the swift and caring service provided by Sam truly stood out. Not only did she efficiently resolve the issue, but she also went the extra mile by personally offering assistance with moving luggage. Her dedication and kindness surpassed all expectations, making her a true gem among the team. Every interaction with the staff was marked by professionalism, warmth, and attentiveness. Their commitment to ensuring a seamless and enjoyable stay left me in awe. From the seamless check-in process to the impeccable room service, every aspect of my visit was met with excellence. The genuine care and personalized attention from the entire team made me feel valued and truly appreciated. I am grateful for the stellar service and the unforgettable memories created during my time at Swindon Delta Marriott. The dedication and sincerity of the staff, especially Sam, have set a new benchmark for hospitality. To everyone at Swindon Delta Marriott, thank you for making my stay a truly exceptional one. This experience will undoubtedly remain etched in my heart and mind for years to come. 😊
M Mike Beggs
219 days ago

Welcoming Stay at Marriott Hotel Cardiff: A Cautionary Tale

Upon booking my stay at the Marriott Hotel Cardiff, I was thrilled to experience the renowned hospitality of the Marriott brand in the heart of Cardiff. However, my excitement turned into a cautionary tale as soon as I tried to navigate the city's bus lanes in my car. Despite the hotel's central location, the absence of proper guidance on navigating Cardiff's bus lanes became a costly lesson. As a guest arriving by car, I was unaware of the potential £70 fine for mistakenly entering these lanes. The lack of a preemptive warning from the hotel added to the frustration, leaving me feeling unprepared and penalized upon my arrival. While the hotel staff were friendly and accommodating, the oversight regarding this important detail detracted from an otherwise pleasant stay. It was disheartening to realize that the management was aware of this issue yet failed to address it proactively. For future visitors considering a stay at the Marriott Hotel Cardiff, I would recommend seeking alternative transportation methods to avoid any unforeseen fines or inconveniences. Despite this hiccup, the hotel's amenities and service were top-notch, making it a desirable choice for those willing to explore Cardiff without the hassle of navigating its bus lanes.
E Emily Harrison
252 days ago

An Unforgettable Experience at Marriott: From Standard to Suite

My recent visit to Marriott was nothing short of exceptional. Originally booking a standard room, my experience was elevated from the moment I arrived. Emily, the front desk manager, took it upon herself to surprise me with a complimentary upgrade to a lavish suite. The panoramic views of the city from the suite were simply breathtaking, adding an extra layer of luxury to my stay. The attentiveness and meticulous care exhibited by the staff further enhanced my visit. Each detail was thoughtfully attended to, making me feel truly valued as a guest. Marriott Hotels not only met but surpassed my expectations, leaving a lasting impression with their impeccable service and accommodations. Overall, my time at Marriott was unforgettable, and I wholeheartedly recommend it to anyone seeking a remarkable hotel experience.
M Miss J Dubyl
252 days ago

Extra info for friends

My assessment for Extra info needs to be offered to friends about what the delta resort Milton Keynes is getting used for. It's not honest and it isn't proper that paying friends are unwittingly mingling with folks they almost certainly wouldn’t select too. I had a really uneasy expertise within the elevate. There are safety guards in all places. Disgrace because the resort, rooms, meals and so forth are all very nice. And particular point out to Nasir who's an absolute credit score to the Marriot model, what a stunning, well mannered, skilled gentleman. Disgrace we received’t be again because the resort was within the excellent location for enterprise journey.
W William Williamson
254 days ago

Unveiling a Serene Oasis: A Glowing Review of Delta Hotels by Marriott Edinburgh

Nestled in the heart of Edinburgh, a beacon of tranquility awaits at Delta Hotels by Marriott. My recent stay, booked through, unfolded as a transformative experience that encapsulated the essence of upscale hospitality. Upon entering my room, a sense of serenity enveloped me, a stark contrast to the bustling city outside. The attention to detail in the decor and amenities spoke volumes about the hotel's commitment to guest comfort. However, what truly set this stay apart was the impeccable service. Each day, the staff went above and beyond to ensure all my needs were met promptly and with a warm smile. One particular instance highlighted the exceptional service ethos of Delta Hotels by Marriott Edinburgh. I reached out to inquire about room servicing, and to my delight, the team not only promptly attended to it but also expressed genuine concern for my comfort throughout my stay. It was a reflection of true hospitality that left a lasting impression on me. In contrast to a prior reviewer's experience, my interaction with the reception staff was nothing short of pleasant and accommodating. The issue of parking was swiftly resolved, with the team exemplifying professionalism and a commitment to guest satisfaction. The dedication to addressing concerns promptly and courteously truly sets this establishment apart. In terms of value, every penny spent at Delta Hotels by Marriott Edinburgh felt worthwhile. The blend of luxury, comfort, and top-notch service made my £796 investment for a 3-night stay a truly rewarding one. Compared to other accommodation options, the enriching experience offered here is incomparable. For those seeking a haven of comfort and hospitality in Edinburgh, I wholeheartedly recommend Delta Hotels by Marriott. Embrace the allure of this oasis, where every moment is crafted with care and dedication, promising an unforgettable stay. Your journey to tranquility begins here.
M Mr G.
333 days ago

Unmatched Service and Exceptional Care!

Sharing my heartfelt experience with, particularly at the Marriott Twickenham Stadium hotel. As a returning guest, mostly for rugby events, I cannot emphasize enough the level of care and attention I received. Recently, I reached out to Borja for assistance with room arrangements for an upcoming game, and the seamless process and consistent communication truly saved me from any stress or hassle. Borja's excellent customer service skills and genuine dedication ensured that every detail was taken care of, providing me with peace of mind. A huge thank you to the team at Marriott Twickenham for their unmatched service and exceptional care – it's moments like these that truly make a difference in the hospitality industry!

Introduction is an online platform that allows users to book hotels and flights for their travel needs. With a vast selection of properties worldwide, aims to provide a seamless experience for its users, enabling them to make secure and convenient travel arrangements. In this comprehensive review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

- Pros: 1. Wide Range of Options: offers an extensive array of hotels and flights, allowing users to find accommodation and travel options that suit their preferences and budget. 2. Secure Booking Process: The website ensures the security of users' personal and financial information during the booking process, providing peace of mind. 3. Loyalty Program: offers a comprehensive loyalty program that rewards frequent customers with various benefits and exclusive offers. 4. User-Friendly Interface: The website's clean and intuitive design enables users to navigate effortlessly and find what they need without any hassle. - Cons: 1. Pricing Variations: Some users have reported inconsistent pricing for the same properties or flights, which can be confusing.

User Experience focuses on providing a seamless and enjoyable user experience. The website is well-organized, with clear navigation and search functions that allow users to easily find their desired destinations, properties, or flights. The booking process is straightforward, with a step-by-step guide that ensures users do not encounter any difficulties during their reservation. Additionally, the website offers detailed information, including photos and reviews, for each property, allowing users to make informed decisions.

Pricing and Value for Money offers a range of prices for its hotels and flights, catering to different budgets and preferences. The website often provides competitive rates, particularly for members of their loyalty program. In terms of value for money, ensures that users receive quality services and accommodations that meet or exceed their expectations.


While is a popular platform, there are also alternative booking websites available. Some notable alternatives include, Expedia, and Airbnb. These platforms offer similar services, allowing users to compare prices and amenities to find the best option for their travel needs.

Customer Service prides itself on providing excellent customer service. The website offers various channels for users to contact their support team, including phone, email, and live chat. Users can expect prompt and helpful assistance when dealing with any queries or issues regarding their bookings or general inquiries.

Product Quality and Selection offers a vast selection of hotels and flights worldwide. The platform partners with renowned hotel chains, ensuring high standards of quality and service. Users can choose from a range of accommodations that cater to different preferences and budgets, enabling them to find the perfect option for their travel needs.

Website Usability is designed with user-friendliness in mind. The website's intuitive interface allows users to navigate effortlessly and find the information they need. The search function is efficient, enabling users to filter results according to their preferences, such as location, price range, and amenities. Additionally, the website is optimized for various devices, including desktops, smartphones, and tablets, ensuring a consistent experience across platforms.

Returns and Exchanges

As is a booking platform, returns and exchanges are subject to the policies of the specific hotels or airlines. It is essential for users to review the cancellation and refund policies of their chosen accommodations or flights before making a reservation.

Promotions and Discounts offers various promotions and discounts throughout the year. Users can take advantage of special rates for specific properties or enjoy exclusive offers as members of the loyalty program. The website prominently features these promotions, making it easy for users to identify and capitalize on the available discounts.

Reputation has a high reputation among travelers and is widely recognized as a trusted platform for booking accommodations and flights. Marriott is a well-established hotel chain with a long history of providing quality services, and this reputation extends to their online booking platform.

Payment Options accepts various payment options, including major credit cards and debit cards. This provides users with flexibility and convenience during the booking process.

Loyalty Programs offers a comprehensive loyalty program, Marriott Bonvoy, which rewards members with exclusive benefits and perks. These include room upgrades, late check-out, access to exclusive lounges, and bonus points for future stays. The loyalty program enhances the overall value for users who frequently book through

Customer Reviews

Customer reviews play a crucial role in helping users make informed decisions. displays genuine and verified reviews for each property, allowing users to assess the experiences of previous guests. This transparency helps users select accommodations that align with their expectations.

Community Involvement actively engages in community involvement initiatives. The company has various sustainability programs that focus on environmental conservation and social responsibility. Users who value companies with a strong commitment to community involvement may find aligns with their values.

Shipping and Costs

As primarily deals with hotel bookings and flight reservations, shipping is not applicable. However, users should review the pricing and cost breakdown displayed during the booking process to understand any additional fees or charges associated with their reservations, such as taxes or resort fees. In conclusion, offers a comprehensive and user-friendly platform for individuals to book hotels and flights globally. With competitive pricing, a wide selection of accommodations, excellent customer service, and a rewarding loyalty program, is a reliable choice for travelers seeking a seamless and rewarding booking experience.