Marymacleod Reviews

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80 Reviews

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20% users rated Poor
15% users rated Average
14% users rated Very Good
28% users rated Excellent
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Mary Macleod's Shortbread is a renowned Canadian bakery that has been delighting customers with its exceptional shortbread cookies since 1981. Their official website,, serves as a convenient online platform where customers can explore and purchase their delicious treats. Filled with a wide range of delectable options, the website aims to provide an enjoyable shopping experience for cookie enthusiasts across the country.

Pros and Cons

  • Pros:
    1. Variety: Mary Macleod's Shortbread offers a vast selection of shortbread cookies, including traditional, gluten-free, and seasonal flavors.
    2. High-quality ingredients: The company values using premium ingredients, ensuring their cookies have a delectable taste and delightful texture.
    3. User-friendly website: boasts an intuitive and well-designed interface, making it easy for customers to navigate and find their desired products.
  • Cons:
    1. Limited international shipping: While the website caters to Canadian customers, it has limited options for international shipping.

User Experience offers a seamless user experience, providing users with clear and visually appealing product displays. The website's responsive design ensures compatibility across various devices, enabling users to browse and make purchases conveniently. The search functionality allows customers to quickly find their favorite cookies or explore new flavors. Furthermore, the easy-to-navigate interface makes it simple to add items to the cart, input delivery details, and complete the checkout process without hassle.

Pricing and Value for Money

The pricing of Mary Macleod's Shortbread may appear slightly higher than supermarket brands, but it reflects the use of premium ingredients and exceptional craftsmanship. Every bite of their shortbread cookies justifies the cost, as they are made with love and attention to detail. The value for money is excellent, considering the truly indulgent experience that these cookies provide.


While Mary Macleod's Shortbread stands out in terms of quality and taste, there are a few notable alternatives in the shortbread cookie market. Some alternatives include Walkers Shortbread, David's Cookies, and Lark Fine Foods. However, Mary Macleod's Shortbread's unique flavor profiles and dedication to using premium ingredients set them apart from the competition.

Customer Service

Mary Macleod's Shortbread is committed to providing exceptional customer service. The company promptly responds to customer inquiries and provides support through various channels, including email and phone. Their friendly and knowledgeable staff ensures that customer concerns are addressed efficiently, contributing to a positive overall experience.

Product Quality and Selection

Mary Macleod's Shortbread prides itself on using high-quality ingredients and traditional Scottish recipes. The result is a range of cookies that are buttery, crumbly, and melt-in-your-mouth delicious. Whether customers opt for the classic traditional shortbread or explore exciting flavors like chocolate crunch or lavender, the consistent quality across all products is undeniable. The website showcases a wide selection of options, giving customers the opportunity to explore different flavors and find their favorites.

Website Usability is well-designed, featuring a proficient layout that allows for easy navigation and convenient browsing. The website's user-friendly interface enables customers to quickly find their desired products, read detailed descriptions, and add items to their cart effortlessly. The checkout process is streamlined and secure, providing a hassle-free experience for online shoppers.

Returns and Exchanges

Mary Macleod's Shortbread understands the importance of customer satisfaction and accepts returns or exchanges of unopened products within 30 days of purchase. The company ensures that customers are adequately informed about their return policies and procedures, making the process straightforward and hassle-free.

Promotions and Discounts occasionally offers promotions and discounts, providing customers with the opportunity to enjoy their delicious shortbread cookies at a discounted price. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and be the first to know about exclusive offers.


Mary Macleod's Shortbread has built a strong reputation in the industry for delivering outstanding shortbread cookies of the highest quality since its inception in 1981. With numerous positive reviews and loyal customers, the brand is widely recognized for its commitment to excellence and exceptional taste.

Payment Options offers a variety of payment options to accommodate customer preferences. These options include major credit cards such as Visa, MasterCard, and American Express. The secure payment gateway ensures that customers' confidential information is protected during the transaction process.

Loyalty Programs

Currently, Mary Macleod's Shortbread does not have a formal loyalty program in place. However, they do appreciate and value their returning customers, often rewarding them with special promotions or exclusive offers as a token of gratitude.

Customer Reviews

Mary Macleod's Shortbread has received overwhelmingly positive customer reviews, with many expressing their love for the company's scrumptious cookies and exceptional customer service. Customers often praise the premium quality of the ingredients and the delectable taste that keeps them coming back for more.

Community Involvement

Mary Macleod's Shortbread actively participates in community events and initiatives. They believe in giving back to the community and supporting local causes. Through their participation in various charitable events and sponsorships, the company demonstrates a genuine commitment to making a positive impact beyond their delicious cookies.

Shipping and Costs

Mary Macleod's Shortbread offers shipping across Canada, providing customers with the convenience of doorstep delivery. The shipping costs are calculated based on the destination and the weight of the order. While the exact shipping costs vary, the company strives to ensure that customers receive their orders in a timely and cost-effective manner.