Mascoteros Reviews

Voted Average (4/5)

270 Votes

40 Reviews

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In the Pet Supply Store category

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20% users rated Terrible
5% users rated Poor
0% users rated Average
30% users rated Very Good
45% users rated Excellent
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S silvia haro
502 days ago

Going above and beyond as a customer of Mascoteros

Having been a loyal supplier for Mascoteros, I had initially enjoyed prompt and satisfactory payments for my sales. However, as I delved into my accounting records, I uncovered a distressing truth - my payments had been overlooked for several months. Trying to resolve the issue, I reached out to Mascoteros, only to receive negligible payments of around 20€. Despite my continued efforts and pleas, my outstanding dues were never fully settled. It is unfortunate to see a once-trusted platform falter in their commitment to vendors. Mascoteros, you have left me deeply disappointed.
S silvia haro
502 days ago

Turning a New Leaf: A Vendor’s Honest Reflection on

My experience with was a rollercoaster of emotions. Initially, everything seemed promising as they promptly paid for sales. However, my optimism took a nosedive when I discovered discrepancies in their payments during my accounting review. Shockingly, it turned out that they had not compensated me for months. In a desperate attempt to resolve the issue, I reached out to their team, who assured me that the matter would be rectified. Despite their reassurances, the payments I eventually received were paltry, with sums as insignificant as 20€. Feeling undervalued and betrayed, I made the difficult decision to cease my partnership with Despite my persistent efforts to claim what was rightfully mine, the saga of unpaid dues persisted.'s lack of transparency and failure to honor their financial obligations left a bitter taste in my mouth. While their closure does not surprise me, I cannot help but hope that they learn from their missteps and turn over a new leaf in their future endeavors. As a vendor, trust and reliability are paramount, and fell short of these crucial expectations.
S Sasha Quer
514 days ago

Rescued by Fundacionmascoteros – A Lifeline for Pet Owners!

I never thought I would see the day when disappeared without a trace, leaving me in a state of shock and disbelief. My monthly pet orders, the convenience of the app, and the reliable communication through email suddenly vanished into thin air, leaving me wondering about the fate of my personal data. Amidst this chaos, I stumbled upon Fundacionmascoteros, a beacon of hope in the darkness. As I navigated through their website, I couldn't help but feel a sense of relief wash over me. The familiarity in their offerings and their commitment to pet welfare assured me that I had found a worthy successor to In the midst of uncertainty, Fundacionmascoteros provided a seamless transition for all my pet supply needs. Their dedication to pet owners and their beloved companions is evident in every aspect of their service. From their user-friendly interface to their prompt customer support, they have truly proven to be a lifeline for pet owners like me. I am incredibly grateful to have found Fundacionmascoteros, and I urge fellow pet owners to place their trust in this remarkable organization. In the face of adversity, they have emerged as a saving grace, and for that, they have earned my unwavering loyalty and appreciation. Thank you, Fundacionmascoteros, for being the silver lining in a time of uncertainty.
S Sasha Quer
514 days ago

A Gem Rediscovered: My Experience with Mascoteros

When I first discovered, I was struck by its convenience and efficiency. I had set up monthly orders for my pet supplies without a hitch. However, one day, to my dismay, the website, app, and even the email service vanished without a trace. Panic set in as I wondered about the fate of my personal data and the future of my beloved orders. In my search for answers, I stumbled upon fundacionmascoteros, hoping it could fill the void left by Despite the uncertainty, I decided to give it a try. To my delight, I found that it indeed offered a similar range of products and services. This unexpected turn of events led me to appreciate Mascoteros even more. The seamless transition to their new platform showcased their dedication to their customers' needs. I was relieved to continue receiving top-notch pet supplies without any disruption. Mascoteros might have disappeared momentarily, but it reappeared as a shining gem in the form of fundacionmascoteros. I am grateful for this rediscovery and look forward to more positive experiences with this reliable pet supply provider.
D Daver Cuartas
536 days ago

From Frustration to Disappointment: My Experience with Mascoteros

As a long-time user of, I was left bewildered and disappointed when both the website and mobile application suddenly vanished without any prior notice. I had regularly scheduled orders for my dog's food, and the absence of any informative email or notification left me in a lurch. This wasn't the first time I had invested in their special offers, only to have them disappear later. To make matters worse, my profile, order history, and the privileges associated with my bonuses were all wiped out. It's disheartening to witness the downfall of a platform I had relied on for years. I'm left wondering if they have rebranded as "piensoymascotas" now. This experience has truly left me feeling disillusioned and uncertain about where to turn for my pet care needs in the future. Mascoteros, que ha pasado?
D Daver Cuartas
536 days ago

Unbreakable Bonds Broken: A Mascoteros Customer’s Heartfelt Lament

When Mascoteros vanished into thin air, a loyal customer like me was left in disarray. The abrupt disappearance of both the website and mobile application felt like a sudden break-up without any closure. As I had my dog's food orders scheduled, the lack of any informative emails added to the confusion and disappointment. This wasn't the first time I fell for their tempting offers only to see them fade away into oblivion. My profile, order history, and the perks promised by bonuses all vanished into the digital void. It's truly disheartening because Mascoteros was more than just a pet supply website; it was a companion throughout the years. I am left disillusioned and puzzled, unsure if they've rebranded themselves as "piensoymascotas." The void left by Mascoteros' disappearance is a stark reminder of the importance of communication and loyalty in forging lasting customer relationships.
S Sofía S.
620 days ago

Life-Saving Convenience and Exceptional Care: A Testimonial for

I cannot express enough gratitude for the incredible convenience and care provided by The user-friendly website makes browsing and purchasing products a breeze, and the Auto-Ship subscription has been a game-changer for me. Being able to set up automatic deliveries not only saves me time and effort but also ensures that I never run out of essential supplies for my beloved pets. What truly sets apart is the added bonus of veterinary support included in my subscription. I've had the opportunity to utilize the tele-veterinarian service for two free consultations, and it has been an absolute lifesaver. The peace of mind in having access to professional advice without the financial burden of in-person vet visits is truly priceless. Overall, I've not only found a reliable source for pet supplies, but I've also discovered a partner in ensuring the well-being of my furry companions. has exceeded my expectations in every way, and I wholeheartedly recommend it to all pet owners. Thank you for providing such an invaluable service!
S Sofía S.
620 days ago

A Game-Changing Website with Subscription and Tele-Veterinarian Services

Embarking on my journey with has truly been a revelation in the world of pet care. The exceptional usability of the website coupled with its extensive product range immediately won me over. What sets this platform apart is its innovative subscription service, AutoEnvio, which ensures that I never have to worry about reordering essentials for my furry companion. However, what truly stands out is the inclusion of tele-veterinarian services as part of the subscription package. This invaluable feature has not only provided me with peace of mind but also saved me a considerable amount of money. I have availed of two complimentary consultations, which would have otherwise resulted in a hefty bill at a traditional veterinary clinic. In a world where convenience and quality are often at odds, seamlessly marries the two, offering a holistic solution for pet owners like myself. I wholeheartedly recommend this platform to anyone seeking a game-changing experience in pet care.
M María Fernanda Cedeño Poveda
770 days ago

Impressed by the Affordable Prices and Swift Delivery

As a loyal customer of, I am delighted to express my satisfaction with the competitive prices and the promptness of the deliveries. While my overall experience has been positive, I did encounter a slight inconvenience with the SEUR delivery personnel during my last purchase. Specifically, there was an instance where I did not receive a call on my designated number, and a package of vitamins was recklessly thrown a long distance into the parking area. I kindly urge for more caution and care in such situations, suggesting that the delivery personnel either handle the packages with greater care or make the effort to communicate effectively by giving a prior call. Despite this minor concern, I appreciate the overall quality of service and look forward to continued patronage.
M María Fernanda Cedeño Poveda
770 days ago

An Unforgettable Shopping Experience at

From the moment I discovered, I have been nothing short of delighted with their prices and the swiftness of their deliveries. It's impressive how efficiently they get things to your doorstep! However, during my last purchase, there was a slight hiccup. Unfortunately, some of the SEUR delivery drivers did not give me a courtesy call before arrival. As a result, a box of vitamins was launched quite the distance into the parking lot upon delivery. It would be greatly appreciated if the drivers exercised a bit more caution, either by leaving packages at the door or giving a phone call beforehand. Despite this minor inconvenience, I truly value the impeccable service provides. Their diverse range of products and commitment to customer satisfaction continues to earn my loyalty. Thank you for enhancing my pet shopping experience!
L Luis Angel Llera Arrojo
773 days ago

How Has Made Pet Care Convenient for Me

As a busy pet owner, I rely on to provide practical solutions and address all my pet-related concerns through their user-friendly website. The convenience of their service has simplified my life in more ways than one. However, there have been a few instances where certain products were out of stock, leaving me slightly inconvenienced. I believe that implementing a notification system for regular customers would greatly enhance the overall experience. Despite this small inconvenience, I continue to be impressed by the efficiency and range of products offered by
L Luis Angel Llera Arrojo
773 days ago

Unleashing Convenience and Support at Every Click with!

After stumbling upon, I found myself immersed in a world of convenience and support like never before. The seamless service and prompt solutions to all my queries made me a loyal customer in no time. However, the only downside I encountered was the occasional product unavailability. I believe that a simple heads-up for regular customers like myself would go a long way in enhancing the overall experience. Despite this minor hiccup, continues to be my go-to platform for all things pet-related. Thank you for making pet parenting a breeze!
C Carlos Filippini Apalategui
781 days ago

Efficient and Speedy Service with Room for Improvement

My experience with has been consistently positive. Every order I've placed has been handled with speed and efficiency, earning the company my trust and loyalty. However, I feel compelled to withhold the fifth star from my review due to the frustrating issue of advertised offers being already sold out. It's a perplexing practice that has left me somewhat disappointed. Nonetheless, I remain a satisfied customer and hope to see improvements in this aspect in the future.
C Carlos Filippini Apalategui
781 days ago

Expedited and Effective Service at

When it comes to quick and efficient deliveries, has never disappointed. Each time I place an order, I can count on it arriving promptly. However, I feel compelled to withhold the fifth star due to the issue with the offers. There have been instances where the advertised offers were already sold out by the time I attempted to redeem them, leaving me slightly perplexed. Despite this, I am thoroughly pleased with the overall service and quality of products from
A Alejandra Castiglio Notaro
782 days ago

A Lifesaver for Pet Owners: Delivers Exceptional Service

I cannot express enough gratitude for the exceptional service provided by Mascoteros. Their efficiency is unmatched – my orders consistently arrive the very next day. The live chat support is a game-changer; the team offers expert recommendations tailored to my pets' needs. Any issues are swiftly and professionally resolved. Mascoteros, you are a beacon of reliability and responsibility. Thank you for being so incredibly amazing!

Introduction is a comprehensive online platform that caters to the needs of pet owners by offering a wide range of products and services. With a user-friendly interface and an extensive selection of pet supplies, the website aims to provide a convenient and hassle-free shopping experience for pet owners.

Pros and Cons

  • Pros:
    • Extensive selection of pet products
    • User-friendly website interface
    • Competitive pricing
    • Fast and reliable shipping
    • Responsive customer service
  • Cons:
    • Limited availability of certain niche products
    • Shipping costs may vary based on location

User Experience

With its intuitive design and easy navigation, offers a seamless user experience. The website is well-structured, allowing users to browse through various categories and find their desired products quickly. The search functionality is efficient, enabling users to explore specific brands or items. The inclusion of detailed product descriptions, images, and customer reviews further enhances the user experience by providing essential information for informed decision-making.

Pricing and Value for Money offers competitive pricing on its wide range of pet products, ensuring good value for money. The website frequently provides discounts and promotions, allowing users to save on their purchases. Additionally, the platform offers a price match guarantee, meaning if customers find a lower price elsewhere, they can request a price adjustment to ensure they receive the best deal.

Customer Service prioritizes customer satisfaction, evident through its responsive and helpful customer service team. The website offers multiple channels for customer support, including live chat, email, and a dedicated phone line. Customers can seek assistance with product inquiries, order tracking, returns, and any other concerns they may have. The prompt response times and knowledgeable support staff contribute to a positive customer service experience.

Product Quality and Selection provides a wide selection of high-quality pet products from reputed brands. The platform sources its inventory from trusted suppliers, ensuring customers receive genuine and reliable merchandise. Whether it's food, toys, grooming supplies, or accessories, the website offers a comprehensive range of products to cater to the varying needs of pets and their owners.

Website Usability

The website is designed with user-friendliness in mind. The interface is clean, visually appealing, and the site loads quickly. The navigation is straightforward, with clear categories and filters, making it convenient for users to find specific products or browse through different sections. The checkout process is seamless, aiding in a hassle-free shopping experience.

Returns and Exchanges has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified time frame, provided the product is unused and in its original packaging. The website provides clear instructions and support throughout the returns process, ensuring a smooth and efficient experience for customers.

Promotions and Discounts frequently offers promotions and discounts, making it an attractive destination for budget-conscious pet owners. The website features a dedicated section highlighting ongoing deals, allowing customers to easily access discounted products. Additionally, the platform offers exclusive discounts and benefits to loyal customers, encouraging repeat business and enhancing customer satisfaction.


With its commitment to customer satisfaction, wide range of products, and reliable service, has built a positive reputation within the pet owner community. The website consistently receives favorable reviews and ratings from customers, highlighting its credibility and trustworthiness. The platform's reputation is further strengthened by its partnerships with well-known brands and favorable industry recognition.

Payment Options provides a variety of payment options to cater to different customer preferences. Customers can choose to pay securely through credit cards, debit cards, PayPal, or bank transfers. The website ensures a safe payment process, utilizing encryption technologies to protect sensitive information during online transactions.

Loyalty Programs rewards loyal customers through its loyalty program. Customers can sign up for free and start earning points with each purchase. These points can be redeemed for future discounts or offers, providing an incentive for continued patronage. The loyalty program helps strengthen the bond between the platform and its customers, fostering long-term relationships.

Customer Reviews

Customer reviews play a vital role in guiding potential buyers, and understands this. The website features a review section for each product, allowing customers to share their experiences and provide feedback. These reviews aid prospective buyers in making informed decisions while also providing valuable insights for the platform to improve its offerings continuously.

Community Involvement actively engages with the pet owner community, not only as an online retailer but also as a platform that promotes responsible pet ownership. The website regularly shares educational content, tips, and articles on pet care and well-being. It collaborates with animal welfare organizations and sponsors events to support various pet-related initiatives, showcasing its commitment to the community.

Shipping and Costs offers fast and reliable shipping services, ensuring timely delivery of orders. Shipping costs may vary based on the customer's location, the size, and weight of the package. The website provides clear information on shipping policies, estimated delivery times, and associated costs during the checkout process, allowing customers to make informed decisions.

In conclusion, is a reputable online platform that prioritizes customer satisfaction, offering a wide range of high-quality pet products at competitive prices. With its user-friendly interface, responsive customer service, and convenient features, the website provides a seamless shopping experience.'s commitment to community involvement, reputation, and adherence to industry guidelines further establishes its authority and trustworthiness in the pet supply market.