Users Voice for Massdrop

65% users rated Terrible
19% users rated Poor
0% users rated Average
2% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Massdrop
Massdrop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Massdrop Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 12 Dec 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Jul 2022 5 1 1.2 4.5 1.2 4.1
Aug 2022 5 1 1 4.3 1.1 4.4
Sep 2022 5 1 1 4.8 1.4 4.4
Oct 2022 5 1 1.4 4.2 1 4.4
Mar 2023 1.6 1 1 3.9 5 2.7
Line Chart for Rating of peer stores

massdrop.com

gearbest.com

shutterstock.com

jomashop.com

agoda.com

priceline.com

Detailed Massdrop Review by

Introduction

Massdrop is an online retailer that specializes in bringing groups of people together to purchase high-quality products at discounted prices. Launched in 2012, the platform has garnered millions of users and offers a wide range of products in categories such as tech, audio, outdoors, hobbies, and more.

Pros and Cons

One of the pros of Massdrop is its ability to offer products at competitive prices by leveraging group buying power. Users can join a drop and request the products they want at a discounted rate. This also helps Massdrop to offer more niche products that might not be easily accessible otherwise. Another advantage is the strong community aspect of the platform, where users can converse and connect with others who share similar interests. A con of Massdrop is that shipping times may take longer than other retailers as products will only ship once a drop is complete. Additionally, prices may not always be the lowest available and the platform is sometimes criticized for not being user-friendly.

User Experience

The overall user experience on Massdrop is positive. The platform is easy to navigate and has a clean, visually appealing interface. The community aspect of the platform is also engaging and adds to the user experience.

Pricing and Value for Money

Massdrop typically offers products at discounted prices, providing users with a great value for money. However, not all drops may offer savings compared to other retailers, so users should always do their research before joining a drop.

Alternatives

Other online retailers that offer similar deals and group buying power include Amazon, Slickdeals, and Woot!.

Customer Service

Massdrop has a customer service team available to assist with any issues or concerns. However, some users have reported long wait times for responses and difficulty getting in touch with representatives.

Product Quality and Selection

Massdrop offers a wide range of products across various categories and is known for offering high-quality products. Users can also find niche products that might not be readily available elsewhere.

Website Usability

The platform is easy to navigate and has a clean, modern layout. However, some users may find the process of joining a drop and making purchases confusing.

Returns and Exchanges

Massdrop has a return policy that allows users to return products for a refund or exchange within a set timeframe. However, users are responsible for covering return shipping costs.

Promotions and Discounts

Massdrop offers occasional promotions and discounts, typically for holidays and special events. Additionally, users can earn credits through referrals and participating in the platform's Community Rewards program.

Reputation

Overall, Massdrop has a positive reputation for offering high-quality products at competitive prices. However, some users have reported issues with shipping times and customer service.

Payment Options

Massdrop accepts major credit cards, including Visa, Mastercard, American Express, and Discover. The platform also accepts PayPal.

Loyalty Programs

Massdrop's Community Rewards program allows users to earn credits by participating in the community, such as posting reviews and comments, referring friends, and creating polls.

Customer Reviews

The platform has a robust system for collecting and displaying customer reviews, allowing users to make informed purchasing decisions.

Community Involvement

Massdrop has a strong community aspect, allowing users to connect with others who share similar interests and participate in discussions and polls. The platform also has a blog with articles and reviews on various products.

Shipping

Massdrop typically ships products once a drop is complete, which may result in longer shipping times. However, the platform offers free shipping on select drops and provides estimated shipping times for each product.

Costs

Massdrop's costs vary depending on the product and drop, but the platform typically offers products at competitive prices compared to other retailers. Shipping costs may vary depending on the product and destination.

Massdrop Recent User Reviews

User Rating

👤

Reviewer Name: Hatem

Review Submission Date: 2022-06-11

Review Title: Massdrop Has Improved
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I believe Massdrop (or Drop) used to have bad shipping times.However, they have improved significantly lately, using decent shipping methods over eco oversea transport (which takes more than 20 days). My latest order took 7-10 days to deliver internationally Not to mention their customer support, very friendly and supportive, one of the best in my experience. Thank you for your support David Querubin :)

👤

Reviewer Name: Greg M

Review Submission Date: 2021-10-19

Review Title: Serious defects, AWFUL service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My product was delivered with a serious defect. DROP promised replacements for the whole batch, but took over a year to deliver. Bad communication, no updates. Awful experience overall.

👤

Reviewer Name: Greg M

Review Submission Date: 2021-10-19

Review Title: Serious defects, NO replacement, AWFUL service, ZERO compensation!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My product was delivered with a serious defect. DROP promised replacements for the whole batch, but never delivered. Many false promises but no dice. Product then broke down completely. Eventual requests for alternate compensation COMPLETELY ignored. In fact, further mails to customer support were not acknowledged by the system, potentially indicating blacklisting. Tickets made on-site also did not receive a reply. EU, experience may vary elsewhere. GARBAGE website. NEVER buy here.

👤

Reviewer Name: Jose Paul Salas

Review Submission Date: 2021-06-12

Review Title: Extremely slow shipping and terrible…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Extremely slow shipping and terrible customer service.

👤

Reviewer Name: Jose Paul Salas

Review Submission Date: 2021-06-12

Review Title: Extremely slow shipping and terrible…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Extremely slow shipping and terrible customer service.

👤

Reviewer Name: Paulson

Review Submission Date: 2021-05-11

Review Title: Never delivered, awful service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: After over a year of waiting for production, Drop failed to deliver the product I ordered. Apparently the package was marked as undeliverable. I contacted customer support and they said they wouldn't attempt to ship it again, even though the package got returned to them. Complete failure to deliver the thing I bought, coupled with abysmal customer service. Don't waste your time or money.

👤

Reviewer Name: Paulson

Review Submission Date: 2021-05-11

Review Title: Never delivered, awful service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: After over a year of waiting for production, Drop failed to deliver the product I ordered. Apparently the package was marked as undeliverable. I contacted customer support and they said they wouldn't attempt to ship it again, even though the package got returned to them. Complete failure to deliver the thing I bought, coupled with abysmal customer service. Don't waste your time or money.

👤

Reviewer Name: Anita Kusick

Review Submission Date: 2021-05-04

Review Title: Had a pair of headphones failing
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had a pair of headphones failing. It was a snap with DROP's customer service. David Querubin (Drop Community Support) was incredibly helpful and was quick to respond. Would recommend them for anyone who is an audiophile.

👤

Reviewer Name: Anita Kusick

Review Submission Date: 2021-05-04

Review Title: Had a pair of headphones failing
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had a pair of headphones failing. It was a snap with DROP's customer service. David Querubin (Drop Community Support) was incredibly helpful and was quick to respond. Would recommend them for anyone who is an audiophile.

👤

Reviewer Name: Jamie MacDonald

Review Submission Date: 2021-03-01

Review Title: Crystal was amazing!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Crystal was very patient in helping me finally sort out a problem with a non delivered product from last year that, frankly, I was losing hope of ever being solved. She made it happen. Not all heroes wear capes. Thanks for the great job!

Related Categories