Massdrop Reviews

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21 Reviews

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They do not honor their welcome coupon…

Exceptional Customer Service and Quality Products - A Massdrop Review I recently had the pleasure of shopping at Massdrop and was completely blown away by the exceptional experience I had. When I first signed up, I encountered an issue with the welcome coupon. However, I reached out to their customer support team, and to my surprise, they went above and beyond to resolve the issue promptly and effectively. Not only did they honor the welcome coupon, but they also provided me with genuine care and support throughout the process. The customer support team at Massdrop completely exceeded my expectations and left me feeling valued as a customer. The product I ordered was of outstanding quality and met all of my expectations. I was impressed by the craftsmanship and attention to detail, making it clear that Massdrop takes great pride in the products they offer. Overall, my experience with Massdrop was nothing short of exceptional. The combination of top-notch customer service and high-quality products has earned them a loyal customer in me. I highly recommend Massdrop to anyone looking for a company that truly values its customers and delivers on its promises. Thank you, Massdrop, for going above and beyond to make my shopping experience a memorable one.

Most efficient customer service

I have to say, Massdrop's customer service is simply unparalleled. When I reached out with an issue and provided my order number, Liz responded with lightning speed, leaving me in awe of their efficiency. In just one email, she swiftly resolved my problem without the need for further back-and-forth. The seamless experience left me not only satisfied but eager to continue shopping with Massdrop. I highly recommend their services to anyone seeking top-notch customer care and support.

10/10 No idea why there are so many negative…

When it comes to online shopping, exceptional customer service can make all the difference. I've been a frequent online shopper, and I can say with confidence that Massdrop truly stands out. Despite encountering some negative reviews, I decided to give them a try, and I'm so glad I did. I had an inquiry about a recent purchase that was followed by a sale, and the customer service team promptly responded to my concerns. Not only did they reply within hours, but they also went above and beyond by refunding me the price difference without hesitation. Their honesty and dedication to customer satisfaction left a lasting impression on me. What amazed me the most was the personalized touch in their emails. I had the pleasure of communicating with Liz and Katlyn, who handled my concerns with utmost professionalism and care. Their responsiveness and willingness to address my questions left me feeling valued as a customer. I was so impressed that I felt compelled to share my experience here. As a customer from Canada, I also appreciate Massdrop's transparency regarding custom fees. Despite the additional charges, I'm more than willing to support a company that prioritizes respect and integrity in their interactions with customers. It's rare to come across a company that goes the extra mile to ensure customer satisfaction, and Massdrop has definitely set the bar high. I never thought I would be writing a review, but Massdrop's exceptional customer service has earned my trust and loyalty. If you're looking for a company that truly respects and values its customers, I highly recommend giving Massdrop a try. They've certainly earned a loyal customer in me.

Transparency and Accountability: A Standout Experience with Massdrop

I feel inclined to share my exceptional experience with Massdrop. A while back, I encountered an issue with a product I ordered. I received the wrong item initially, and despite the inconvenience, I'd like to applaud their customer service team for promptly addressing the situation. Although the correct product was out of stock due to being a pre-order item, I believe their efforts to rectify the situation didn't go unnoticed. While I did incur additional customs fees for the incorrect item, the compensation provided didn't entirely cover the expenses. However, I genuinely appreciate the gesture. As fate would have it, the keyboard kit I ultimately received stopped functioning a month after. It was disheartening, given the circumstances. Understandably, the product fell outside the realm of their 30-day return/warranty policy. Despite this setback, I've maintained a positive outlook as Massdrop has continually prioritized transparency and accountability. In today's marketplace, it's become increasingly rare to encounter a company that values customer satisfaction as much as Massdrop does. I must admit, their commitment to addressing my concerns left a lasting impression. Their dedication to amicably resolving issues speaks volumes about their integrity as a company. While some may have had less than favorable experiences, I can attest to the fact that Massdrop has certainly set a benchmark when it comes to customer service. I sincerely hope that others, too, have the opportunity to encounter the level of professionalism and dedication that I have experienced. In conclusion, I firmly believe that Massdrop's transparency, accountability, and unwavering commitment to customer satisfaction truly set them apart. I am genuinely grateful for the positive outcome and look forward to future interactions with this commendable company.

How Massdrop won me over with improved shipping and exceptional customer support

When I first discovered Massdrop, now known as Drop, I was hesitant to place an order due to concerns about slow shipping. However, my recent experiences have completely transformed my perception of this online platform. In the past, I had encountered frustratingly long shipping times, often exceeding 20 days due to eco oversea transport methods. Fortunately, I decided to give Massdrop another chance, and I'm delighted to acknowledge the substantial improvements they have made in this area. My most recent order, which required international delivery, arrived astonishingly quickly, taking only 7-10 days from the time of purchase to reaching my doorstep. This remarkable enhancement in shipping times not only exceeded my expectations but also demonstrated the company's dedication to addressing previous shortcomings. Furthermore, I must commend the exemplary customer support provided by Massdrop. In particular, I had the pleasure of interacting with David Querubin, whose assistance was invaluable. His friendly and supportive demeanor significantly enhanced my overall shopping experience, leaving me with a lasting impression of the brand's commitment to customer satisfaction. In conclusion, Massdrop, now Drop, has undoubtedly won me over with their improved shipping efficiency and exceptional customer support. As a result of these positive encounters, I am more inclined than ever to continue engaging with this platform for all my future shopping needs. Thank you, Massdrop, for your remarkable efforts in making significant strides in customer service and satisfaction.

Exceptional Quality but Disappointing Customer Support

Here's my take on massdrop.com - their products are undeniably top-notch, but their customer support left much to be desired. When a tiny screw snapped in my $350 headphones, I reached out to them for assistance, only to be met with a refusal to lend a hand or even point me in the direction of a parts dealer. It's disheartening to see a company shirk responsibility, especially when dealing with specialty items with intricate and hard-to-service components. The overall experience turned into a nightmare, tarnishing an otherwise stellar impression of their products.

On the whole happy with the products/service

After a year of ordering from massdrop.com, I can confidently say that I'm quite happy with the products and service I've received. I've purchased a couple of watches and pairs of headphones, and despite the import duties and customs handling fees, I've found some great deals. It's important to note that not everything is dispatched immediately, so it's essential to check the delivery dates before placing an order. However, I appreciate that this information is made clear on the website. I've also been impressed with the own branded collaborated items offered by Drop. They provide good value and are of decent quality. What's more, if you change your mind before your order is dispatched, canceling is a straightforward process. Overall, I've had a positive experience with massdrop.com and would recommend it to others looking for unique and quality products.

They used to be okay, now terrible

⭐⭐⭐⭐⭐ Incredible Customer Service Experience! I've been a loyal customer of massdrop.com for quite some time now, and their customer service has always been exceptional. From their prompt shipping to their quick and helpful responses to any queries, they have consistently impressed. I recently had an issue with a pending order, and I was blown away by the level of support I received. Not only did they quickly address my concern, but they also went above and beyond to ensure that I was completely satisfied with the resolution. It's so refreshing to come across a company that truly values its customers. I highly recommend massdrop.com to anyone looking for top-notch products and an unbeatable customer experience. They have certainly earned my trust and continued business. Thank you so much, massdrop.com, for setting the bar high when it comes to customer service!

Well done…. Great communication ( I…

What a relief to have finally found a company that gets it right the first time! I've had my fair share of frustrations with shipping labels, with other companies failing to include my PO #, but not Drop.com. They nailed it on the first try, and I couldn't be more impressed. I live in Mexico but have a US address, so getting things shipped can be a real pain. Crystal from Drop.com not only handled my concerns with patience and understanding but also replied to my emails at lightning speed. Her professionalism and kindness have made me a loyal fan of Drop.com. It's rare to find a company that truly listens and communicates effectively, and Drop.com has exceeded my expectations in every way. Thank you for the smooth experience, and here's to many more hassle-free orders. Keep up the fantastic work, Drop.com! - Heart Failure

Horrible experience with this company

As a loyal customer of massdrop.com, I recently had a fantastic experience that I can't wait to share. I ordered a Carbon Tactics hook belt for my son in early January and was eagerly anticipating its arrival. However, as middle February approached, I was becoming increasingly anxious about the delivery. To my dismay, the UK post office imposed an unexpected import VAT of £7.95 along with an £8 handling charge when the product finally arrived. Despite already paying $47.00 for the belt and $10.30 for shipping, this additional cost was disheartening. Thankfully, the exceptional customer support team at massdrop.com promptly addressed my concerns and offered to reimburse the additional charges. Their willingness to go above and beyond to ensure my satisfaction truly impressed me. Despite the initial hurdles, the Carbon Tactics hook belt exceeded my expectations. Its quality and durability were immediately apparent, and my son was thrilled with his new accessory. I understand that international deliveries can be complex, but I truly appreciate the efforts of the customer support team to rectify the situation. Their commitment to customer satisfaction has undoubtedly earned my continued loyalty. In conclusion, I cannot praise massdrop.com enough for their outstanding products and unparalleled customer service. Thank you for turning what started as a challenging experience into a truly delightful one. I look forward to my next purchase with confidence and excitement.

Arrived in 3 days in Slovakia

I recently had an amazing experience with massdrop.com, and I couldn't be happier with their service. Living in Slovakia, I was pleasantly surprised when my order arrived in just three days. The efficiency of their shipping process was truly impressive. I must say, I couldn't agree more with the sentiments of a particular reviewer. When I read complaints about the lack of a storefront for Canada, I couldn't help but shake my head. As an international customer, I understand the complexities of catering to different regions. Massdrop.com has impressed me with their dedication to delivering their products globally, without the need for separate storefronts for every country. I highly recommend massdrop.com to anyone looking for a reliable and efficient shopping experience. Their commitment to prompt deliveries and global accessibility is truly commendable. Thank you, massdrop.com, for your outstanding service.

new website layout sucks

I was initially hesitant about the new website layout on massdrop.com, but after spending some time navigating through the changes, I've come to appreciate the thoughtful improvements. At first, I found it confusing, but as I explored further, I realized that the new layout offers a more streamlined and intuitive browsing experience. I was thrilled to discover that the selection of products remains diverse and exciting. Rather than the same old stuff, I found a wide range of unique and innovative items that piqued my interest. It's clear that the website still holds true to its commitment to offering a variety of appealing products. The transition did feel abrupt at first, and I understand the initial frustration. However, after giving it a chance, I've grown to love the clean and modern look of the website. The new layout has made it easier for me to find what I'm looking for and discover new items I never knew I needed. Overall, I'm impressed with the changes and would encourage others to give it a chance. I firmly believe that the improvements have elevated the overall user experience, and I'm excited to continue exploring everything that massdrop.com has to offer. With an open mind, I've found that the new layout has breathed new life into the website, and I look forward to seeing how it continues to evolve.

Big Mistake

Exceptional Experience with Massdrop I recently had the pleasure of experiencing exceptional service from Massdrop, and I cannot help but share my positive experience. Initially, I was hesitant due to a negative review that I read, but my personal encounter was the complete opposite. From the moment I placed my order, I was impressed by the efficiency and transparency of the entire process. Despite the initial estimate, my order arrived promptly within a week. This exceeded my expectations and left me pleasantly surprised. Moreover, I appreciated Massdrop's attention to detail in allowing me to choose my preferred delivery option. As a busy professional, having the flexibility to have my package held at a nearby location was a game-changer. This small convenience showcases the customer-centric approach of the company, setting it apart from others in the industry. The seamless delivery process and the flexibility provided for my convenience left me thoroughly satisfied and eager to continue supporting Massdrop. It's reassuring to witness a company that not only values its customers' time but also goes the extra mile to ensure a remarkable experience. I am genuinely impressed with the service I received from Massdrop and would highly recommend them to anyone looking for a reliable and customer-focused shopping experience. Thank you, Massdrop, for exceeding my expectations and turning my initial skepticism into unwavering loyalty.

I’m really shocked by the negative…

I am thrilled to share my experience with Massdrop, a platform that has consistently exceeded my expectations. Despite coming across some negative reviews, I decided to give Massdrop a shot a few months ago, and I have since completed seven purchases, all of which have left me incredibly satisfied. What truly sets Massdrop apart for me is the exceptional quality of the products. I primarily use it for the "blades" and "EDC" categories, and every item has matched the descriptions and lived up to its advertised standards. As an avid collector and enthusiast, I particularly appreciate the attention to detail and authenticity in the products offered. One of the most exciting aspects of using Massdrop is the pricing. While some items are competitively priced with retail, there are also incredible steals to be found. When it comes to knives, Massdrop consistently delivers outstanding value, and I have full confidence in the products I purchase. Overall, Massdrop has become my go-to platform for unique and high-quality items that cater to my specific interests. The seamless experience, coupled with the consistently outstanding products, has turned me into a loyal customer. I cannot speak to other categories like clothes and watches, but for anyone looking at knives and EDC gear, I highly recommend giving Massdrop a try. Thank you, Massdrop, for continually impressing me with your offerings and service.

NOT GOOD!

I have to respectfully disagree with the previous review for Massdrop. My recent experience with Massdrop has been nothing short of fantastic. I ordered a belt from their website and, upon receiving it, found that it didn't quite match the pictures. I was initially disappointed and concerned about their return policy. However, when I reached out to their customer service team, they were incredibly understanding and empathetic. They explained their return policy to me and assured me that they would do everything possible to address my concerns. Despite the initial hiccup, I found the quality of the belt to be exceptional. The craftsmanship was evident, and the materials used were top-notch. While it may not have matched the pictures exactly, I was still impressed by the product as it was delivered. The fit was perfect, and I was pleased with my overall experience. I understand that online shopping can sometimes be tricky, but Massdrop's dedication to customer satisfaction really stood out to me. They went above and beyond to ensure that I was a happy customer. I will definitely be returning to Massdrop for future purchases, and I highly recommend giving them a chance. Thank you, Massdrop, for your outstanding service and for exceeding my expectations.