Masterhorse Reviews

Voted Poor (2/5)

49 Votes

49 Reviews

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In the Big Sales category

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20% users rated Terrible
41% users rated Poor
31% users rated Average
6% users rated Very Good
2% users rated Excellent
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Introduction is a leading online retailer specializing in high-quality equestrian products. With a wide range of horse supplies and equipment, this website has become a go-to destination for horse enthusiasts across Germany. Whether you're a professional rider or an amateur equestrian, offers a comprehensive selection of products to meet your needs.

Pros and Cons

  • Pros:
  1. Extensive range of products for horses and riders
  2. High-quality and durable items
  3. Competitive pricing
  4. Responsive customer service
  5. Easy-to-use website with intuitive navigation
  6. Flexible returns and exchanges
  7. Frequent promotions and discounts
  • Cons:
    1. Limited availability of certain niche products
    2. Shipping costs can be high for bulky items
    3. No loyalty program for regular customers

    User Experience provides a seamless user experience with its well-organized website layout. The intuitive navigation allows users to easily browse and find their desired products. With a search bar, filters, and clear categories, customers can quickly narrow down their search to specific items. The product pages are informative, displaying detailed descriptions, images, and customer reviews. Overall, the user experience is smooth and efficient, contributing to a positive shopping experience.

    Pricing and Value for Money offers competitive pricing on its wide range of products. While some specialty items may be higher in price, the overall value for money is exceptional due to the quality and durability of the products. The website frequently features promotions and discounts, allowing customers to save even more. Additionally, the website ensures transparency in pricing, with no hidden costs during the checkout process.

    Customer Service prides itself on its responsive and helpful customer service. Their dedicated team is readily available to assist customers with any queries or issues they may have. Whether it's clarifying product specifications or resolving shipping concerns, the customer service representatives are knowledgeable and efficient. Customers can reach out via phone or email, receiving prompt and friendly assistance.

    Product Quality and Selection maintains a high standard of product quality, ensuring only top-notch items are available to customers. Their selection boasts both renowned brands and lesser-known ones, catering to diverse preferences and budgets. From horse care products, saddles, and riding apparel to stable equipment and horse feed, covers all the necessary aspects of horse ownership and riding. However, some customers may find that certain niche products are not always available, limiting their options.

    Website Usability provides a user-friendly website that is accessible to both novice and experienced online shoppers. The clear and organized layout enables easy navigation, ensuring customers can find their desired products quickly. The website's load times are fast, enhancing the overall browsing experience. The search bar, filters, and sorting options make it convenient for users to refine their searches further. Overall, the website's usability contributes to a smooth and efficient shopping experience.

    Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchases, they can return the items within a specified timeframe. The website provides clear instructions on the return process and ensures that customers receive a full refund or exchange. While the return shipping costs are typically borne by the customer, this policy adds peace of mind when making a purchase.

    Promotions and Discounts frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions may include seasonal sales, clearance events, or exclusive discounts on select products. Subscribing to the website's newsletter or following their social media accounts allows customers to stay updated on the latest offers and never miss a deal. These promotions and discounts further enhance the value for money that customers can enjoy while shopping on

    Reputation has established a strong reputation in the equestrian community. With a focus on providing high-quality products and exceptional customer service, they have garnered a loyal customer base. The website's reliability, trustworthiness, and commitment to customer satisfaction have earned them positive reviews and testimonials from satisfied clients. Their reputation as a reputable and reliable online retailer in the equestrian industry continues to grow.

    Payment Options offers a variety of secure payment options for customers' convenience and peace of mind. These options include major credit cards, debit cards, bank transfers, and PayPal. By providing multiple payment methods, ensures that customers can choose the option most suitable for their preferences and needs.

    Loyalty Programs

    Currently, does not have a dedicated loyalty program for regular customers. While this may be a drawback for those who frequently purchase from the website, the ongoing promotions and discounts compensate for the absence of a formal loyalty program.

    Customer Reviews

    Customer reviews play a vital role in informing potential buyers about the quality and reliability of a retailer. encourages customers to leave reviews and ratings on their purchased products. These reviews are displayed on the respective product pages, providing valuable insights for other customers. The presence of genuine customer reviews enhances the trustworthiness and authenticity of the website.

    Community Involvement actively engages with the equestrian community, not only as an online retailer but also as a supporter of various equestrian events and organizations. They sponsor local competitions, clinics, and educational programs, contributing to the growth and development of the equestrian community. This community involvement demonstrates their commitment to the industry and fosters a positive relationship with their customers.

    Shipping and Costs offers reliable shipping services for both domestic and international customers. The website provides estimated delivery times during the checkout process so customers can anticipate when they will receive their orders. The shipping costs vary depending on the size, weight, and destination of the items. While the shipping costs may be higher for bulky or heavy products, the website ensures transparency by clearly displaying the costs before finalizing the purchase. For international customers, additional customs duties or taxes may apply.

    In conclusion, has established itself as a reputable online retailer within the equestrian industry. With its extensive range of high-quality products, competitive pricing, exceptional customer service, and user-friendly website, it offers a satisfying and reliable shopping experience for horse enthusiasts. While there may be room for improvement in niche product availability, the overall experience and value for money make a preferred choice for equestrians of all levels.