Masterworks Reviews

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20 Reviews

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5% users rated Very Good
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R Ronald Hicks
43 days ago

Unwavering Support and Personalized Service

When I reached out to, I was met with unwavering support and personalized service. The team not only assisted me with my inquiries but went above and beyond to ensure I was fully informed and comfortable every step of the way. Their friendliness, helpfulness, and thoroughness shone through in every interaction, making my experience truly exceptional. I cannot recommend them highly enough!
N Nick H
44 days ago

Transformative Experience with

Embarking on my art investment journey with has been nothing short of transformative. From the moment I connected with Evan, I was guided through the intricate process with patience and expertise, making my first art investment a truly enlightening experience. Unlike other platforms, there was no sense of pressure during the transaction; instead, I felt empowered and informed every step of the way. Exiting the deal filled with assurance and excitement about my investment, I was eager to share my positive encounter with, recommending it enthusiastically to my circle of friends. has not only provided me with a valuable investment opportunity, but it has also opened doors to a new world of art appreciation and financial growth. I am grateful for their exceptional service and look forward to exploring more art investments with their guidance.
S Sharon Johnson
55 days ago

Transformative Onboarding Experience: A Journey with

Embarking on our investment journey with has been nothing short of exceptional. From the moment we engaged with the platform, we were met with a seamless and efficient onboarding process that set the tone for our entire experience. The individual who guided us through this crucial phase left a lasting impression with their in-depth knowledge and genuine approach. Their expertise not only simplified complex concepts but also instilled confidence in our decision-making process. Unlike other experiences, we appreciated how they empowered us to make informed choices without any pressure, fostering a sense of autonomy over our investment decisions. This personalized and supportive onboarding experience has set the bar high, ensuring that we feel valued and understood as clients. We look forward to continuing our journey with, knowing that we are in capable hands that prioritize our financial goals and well-being.
L Leon Dewan
71 days ago

An Unforgettable Journey with A Testimonial of a Lifetime

Embarking on my investment journey with has been nothing short of extraordinary. From the moment I discovered their business model, I was captivated by their innovative approach to art investment. The website's seamless user interface made navigating through investment opportunities a breeze, creating a stress-free experience that left me eagerly exploring each offering. What truly set apart was the exceptional customer service I received. Every interaction left me feeling valued and respected, as the team exuded friendliness, kindness, and an unparalleled depth of knowledge. Their ability to understand my investment goals and provide tailored guidance was truly remarkable, leaving me feeling confident and secure in my decisions. The entertainment factor was an unexpected delight, as discussions with the team were not only informative but also engaging and enjoyable. Their passion for art and investment was infectious, enriching my experience and deepening my appreciation for the world of art investing. In conclusion, my journey with has been nothing short of exceptional. I wholeheartedly award them five stars across the board for their outstanding business model, impeccable user experience, and above all, their extraordinary team members who go above and beyond to ensure every customer feels valued and supported. Thank you,, for a truly unforgettable experience.
A Amy M.
71 days ago

Transforming My Portfolio with A Gateway to Artistic Exploration

Embarking on my journey to diversify my portfolio with art investments, I stumbled upon – a game-changer in the realm of art investment platforms. Their interface provided me with crystal-clear details about artworks, artist ratings, and grading systems, making my investment decisions informed and precise. What truly sets apart is their responsive and knowledgeable team, always at the ready to address any queries or uncertainties I had. The onboarding process was a breeze, with step-by-step guidance ensuring a seamless experience for even a novice like me. Knowing that I was entrusting my portfolio to seasoned professionals who are immersed in the art world on a daily basis instilled me with confidence. enabled me to make sound decisions, empowering me to curate a portfolio that reflects not only my financial goals but also my love for art. In a world teeming with investment options, stands as a beacon of expertise and reliability, offering a gateway for individuals like me to explore the captivating realm of art with assurance and ease.
F Frank van de Corput
76 days ago

A Masterpiece in Investing: My Unforgettable Journey with

Embarking on my investment journey with was an experience unlike any other. Connecting with Evan during the onboarding call was a game-changer – his professionalism, no-nonsense approach, and wealth of information left me feeling confident and well-prepared. With each step clearly outlined, I seamlessly made my first investment after the call. The user-friendly platform allowed me to choose from a plethora of exquisite art pieces and determine the ideal investment amount effortlessly, leaving the intricate rest in Masterworks' capable hands. The prospect of potentially visiting Masterworks in NYC in the future has added an exciting dimension to my investment endeavor. It's an opportunity I eagerly anticipate, eager to witness firsthand the magic behind this exceptional service. has truly simplified the investment process, making it accessible and engaging. My heartfelt gratitude goes out to the entire team for their exceptional service, unwavering dedication, and commitment to excellence.
S Sean Washington
77 days ago

Empathy & Guidance at Its Best

Sharing my remarkable journey with has been nothing short of enlightening. The team's profound knowledge and unwavering patience resonated with me from the onset, making me feel truly valued. Their expertise transcended mere guidance; it was a beacon of trust and empathy. Every interaction was steeped in professionalism, as the team meticulously detailed my investment options, aligning them with my unique needs. They didn't just advise; they educated me on the intricacies of the field, empowering me to make informed decisions. Embarking on my first investments with them felt like a seamless symphony, orchestrated by skilled maestros. The process was not only smooth but also infused me with a sense of unwavering confidence in every choice I made. isn't just a platform for investments; it's a sanctuary where knowledge meets compassion and patience paves the way for financial growth. My heartfelt gratitude knows no bounds for the enriching experience they've offered me.
D Donn Treece
77 days ago

Evan’s Expertise Transformed My Investment Journey

Investing has always been a daunting realm for me until I stumbled upon, where Evan, with his profound knowledge and patience, unravelled the complexities of investing with such clarity and detail. His guidance not only demystified the intricacies of long-term investments but also instilled a sense of confidence in me. Thanks to Evan, each step towards building my portfolio now feels like a rewarding journey rather than a daunting task. This newfound understanding, coupled with Evan's expertise, has truly elevated my investment game. I am grateful to have found such a valuable asset in Evan and the platform.
G Gyan Penrose-Kafka
78 days ago

A Seamless Experience

My journey with was marked by a seamless experience that spoke volumes of their commitment to user-friendliness. At first, navigating through different representatives felt slightly disjointed, yet each interaction added a unique layer of expertise and warmth to the process. Once I delved into the platform, the simplicity of its design and the depth of knowledge conveyed by the team truly shone through. It reinforced my trust in their services, making every step feel like a breeze. A slight hiccup in the beginning paved the way for an enriching and user-centric journey that I wouldn't trade for anything.
C chessa rae
79 days ago

Unforgettable Support and Refreshing Listening Ear at

Struggling to find a platform that truly understands your needs? Look no further than! My experience with them has been nothing short of amazing. The support they provided was exactly what I needed - minimal but impactful. It's a breath of fresh air to feel truly listened to in a world where automated responses often rule the day. Thank you,, for setting the bar high in customer service!
A Anthony Smith
83 days ago A Testimonial of Persistence and Resilience in International Investing

Embarking on my journey with as an international investor was a rollercoaster of emotions. The sheer excitement of exploring new investment opportunities was met with the harsh reality of limitations and setbacks due to my non-US residency. The challenges of navigating through complex restrictions and delays in fund withdrawals tested my patience and resolve. Despite the initial hurdles, my determination to make my investments work kept me going. I tirelessly reached out to customer support, seeking clarity and solutions to the obstacles I faced. The persistence paid off as I gradually uncovered ways to work around the limitations and make progress in my investment goals, even amidst the confusion and lack of consistency in communication. The process was undoubtedly tough, but it also highlighted my resilience in adapting to unforeseen circumstances. The experience, though arduous, taught me valuable lessons in patience, resourcefulness, and the importance of thorough research before diving into the world of international investments. It was a testament to my unwavering commitment to achieving financial growth and stability, despite the roadblocks encountered on the way. My journey with, though challenging, ultimately strengthened my resolve and determination to navigate the complexities of international investing. While there were moments of frustration and confusion, the experience molded me into a more informed and resilient investor, ready to face any future challenges with confidence and adaptability. In essence, my testimonial signifies not only the challenges faced but also the triumph of perseverance and learning in the realm of international investing. may present obstacles for non-US residents, but with resilience and a proactive mindset, one can overcome these hurdles and emerge stronger on the other side.
R Rory
93 days ago

Artistic Enlightenment: A Journey of Knowledge and Confidence

Embarking on my investment journey with has been nothing short of enlightening. Connecting with Jake, who guided me through the platform intricacies, not only deepened my understanding but also boosted my confidence in navigating the art investment world. Jake's patience and dedication shone through as he shared invaluable insights into the platform and the art market. His expertise not only provided a solid foundation for my investments but also sparked a newfound passion for art as an investment avenue. Through our interactions, Jake went above and beyond, offering me a glimpse into various art investment strategies. His commitment to ensuring my comprehension and comfort in this new endeavor was truly commendable. Thanks to Jake and the team at, I now approach art investment with a sense of empowerment and enthusiasm, ready to explore the endless possibilities that this unique market has to offer.
I Ingrid McIntosh
94 days ago

Art Investing Made Simple for Seniors

At 77 and 80, my husband and I were hesitant about investing through However, our passion for art led us to explore this avenue, and we were pleasantly surprised. The team, especially Phil, was not only knowledgeable but also incredibly patient in guiding us through the account setup. Starting with a modest sum, we invested in two exquisite pieces, with the flexibility to add more over time. The process was seamless, and the only challenge now is eagerly awaiting the sale of our chosen artworks. If you're considering it, take the leap – it's a delightful journey into the world of art investment!
S Stuart Clarke
94 days ago

Empathy and Accountability: A Beacon in Customer Service Darkness

Reflecting on my interactions with, I found myself entangled in a web of frustration as my attempts to deactivate my account spiraled into a relentless spam ordeal. Two years ago, lured by a YouTuber's promotions, I ventured onto Masterworks' website. However, my journey took an unexpected turn when my account activation required a direct conversation with their team – a requirement that left me uneasy. Opting to sever ties, I attempted to delete my account, only to face an unyielding flood of daily spam emails from Masterworks since then. Desperate for respite, I pleaded with them to stop bombarding my inbox with unsolicited messages. To my dismay, my requests fell on deaf ears, met with silence from their end. Despite reaching out to their support for assistance, my appeals for removal from their mailing list were met with indifference. Even after a final warning, Masterworks remained unmoved, demonstrating a blatant disregard for my privacy and preferences. In a valiant effort to uphold my rights, I escalated the issue by reporting Masterworks to the ICO in the UK, seeking justice for the breach of GDPR regulations. Yet, even this formal intervention failed to elicit a response from the unyielding entity that seemed impervious to accountability. The very laws established to safeguard consumer data appeared powerless in the face of such blatant misconduct. This tumultuous journey has not only left me disillusioned but also raised critical questions about the enforcement of data protection regulations and the ethical responsibilities of companies like Masterworks. The stark disparity between the repercussions individuals face for GDPR violations and the apparent impunity enjoyed by corporations casts a shadow of doubt on the efficacy of existing safeguards. In light of these distressing experiences, I caution others against engaging with Masterworks, emphasizing the importance of vigilance and discernment when entrusting personal information to any entity. My ordeal serves as a stark reminder of the value of empathy, accountability, and respect for privacy in the realm of customer service. Let this narrative stand as a beacon, guiding others away from the shadowy depths of data misuse.
T Tom
99 days ago

Expertise Beyond Expectations

From the moment I reached out to, I was impressed by their depth of knowledge and expertise. Not only were they incredibly helpful, but they also took the time to thoroughly explain every step of the process, ensuring I felt supported and valued as a client. When I encountered an issue with my bank, they went above and beyond to resolve it swiftly and efficiently. Their professionalism and dedication truly set them apart. Thank you for your exceptional service and expertise,!

Introduction: is a revolutionary platform that allows investors to own shares of famous artworks. Catering to both seasoned art enthusiasts and novice investors, opens up the world of art investment to a wider audience. Founded in 2018, the platform aims to democratize the art market and provide investors with a unique alternative asset class.


  • Access to Blue Chip Art: offers investment opportunities in renowned artworks, including pieces by iconic artists such as Warhol and Basquiat. This allows users to diversify their investment portfolios.
  • Lower Entry Barrier: Investing in art has traditionally been exclusive to wealthy individuals. allows users to invest in fractional shares, reducing the minimum investment amount significantly.
  • Potential for High Returns: Art investments historically have shown strong returns. With, users have the potential to earn profits as the value of the artwork appreciates over time.


  • Limited Art Selection: While aims to increase the availability of artworks for investment, the platform currently offers a limited selection. This may restrict the choices for investors seeking specific artists or styles.
  • Waiting Period for Liquidity: As art investments are illiquid by nature, investors should be prepared for potential hold periods. It may take several years before one can sell their shares and potentially realize a return on investment.

User Experience: provides a user-friendly interface, ensuring a seamless experience for investors. The platform's intuitive navigation allows users to browse and choose from a range of available artworks. The investment process is straightforward, and users can easily monitor their portfolio's performance through the platform's dashboard.

Pricing and Value for Money:

Each artwork offered on is priced based on its appraised value. The platform charges a 1.5% annual management fee, which covers the costs associated with managing the artwork and maintaining the platform. While this fee may seem high compared to traditional investment options, the potential returns from art investments and the accessibility provided by fractional ownership contribute to the value for money.

Customer Service: places a strong emphasis on customer service. The platform offers comprehensive support through various channels, including email and phone. Investors can reach out to the customer service team with any inquiries or concerns, and the dedicated staff ensures prompt and helpful responses.

Product Quality and Selection: is committed to ensuring the authenticity and quality of the artworks it offers. The platform conducts thorough due diligence, including expert analysis and verification, to ensure the legitimacy of the artwork and the accuracy of the appraised value. This stringent process ensures that investors are investing in genuine and high-quality pieces.

Website Usability:

The website is well-designed and user-friendly. It provides a wealth of information about each artwork, including detailed descriptions, artist biographies, historical context, and appraisals. The intuitive layout and clear navigation make it easy for users to explore the platform and access the information they need.

Returns and Exchanges: acknowledges the illiquid nature of art investments. As such, investors should be aware that it may take several years before they can sell their shares and potentially realize a return on investment. However, the platform aims to facilitate the secondary market trading of shares, providing potential liquidity options in the future.

Promotions and Discounts:

While does not offer promotional discounts or deals, the platform constantly adds new artworks to its offering, expanding the investment opportunities for its users.

Reputation: has gained a solid reputation within the art investment community. The platform's adherence to strict due diligence, commitment to transparency, and efforts to democratize the art market have garnered positive recognition. It has also been covered extensively by reputable media outlets, further establishing its credibility.

Payment Options: accepts multiple payment options, including bank transfers and ACH payments. This provides flexibility for investors to fund their accounts conveniently.

Loyalty Programs: does not currently offer a loyalty program. However, the potential returns from art investments and the platform's commitment to increasing accessibility serve as incentives for investors to continue using the platform.

Customer Reviews:

Customer reviews of are generally positive. Investors appreciate the platform's user-friendly interface, the opportunity to diversify their portfolios through art investments, and the potential for high returns. However, some criticism exists regarding the limited selection of artworks and the potential waiting period for liquidity.

Community Involvement: actively engages with the art and investment communities through various channels. The platform hosts educational webinars, shares market insights, and encourages dialogue among investors. This fosters a sense of community and provides investors with valuable resources to make informed investment decisions.

Shipping and Costs:

As offers fractional ownership of artworks, physical shipping of the artwork is not applicable. However, the platform covers the costs associated with insuring and storing the artwork securely.