Matchbox Reviews

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3 Reviews

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N Nashwa Botros
464 days ago

Heartfelt Gratitude for

I want to take a moment to share my experience with, a place where I never expected to find myself left feeling slighted and disappointed. My anticipation to gift my daughter a frank green bottle set for Christmas led me to place an order on the 4th of December 22, with hopes of picking it up from the Chadstone branch as requested. However, as days passed without receiving any notification through email or text, my excitement turned into concern. The morning of 23/12/22 arrived, and still, silence enveloped the status of my order. Anxious about the imminent holiday, I decided to reach out to inquire about the delay, only to be met with frustration and disappointment. After contacting them, a call from the head office, by a person named Sue, brought little comfort as she informed me that the gift would now arrive weeks after Christmas, almost into the New Year. Attempting to salvage the situation, I pleaded for an alternative solution only to be met with rudeness and aggression. The interaction took a bitter turn when Sue abruptly and unapologetically cut the conversation short, leaving me feeling humiliated and verbally assaulted. In the midst of juggling work responsibilities and the well-being of my daughter recovering from a sports injury operation at the hospital, the lack of empathy and professionalism displayed on the call pushed me to seek guidance from the local authorities. While the intent of the purchase was rooted in spreading joy during the festive season, the experience with left a sour taste. It serves as a reminder of the profound impact customer service can have on one's perception of a brand. It is my hope that such instances pave the way for reflection and improvement in future interactions, ensuring that each customer feels valued, appreciated, and respected.
D Denice
889 days ago

Exceeded Expectations: A Heartfelt Testimonial for

Initially hesitant due to a negative review, I reluctantly placed an order on for a pot set. To my dismay, the delivery took over two weeks to arrive, leaving me in dire need of cookware for my new home. Disappointed and frustrated, I swiftly resorted to purchasing pots from a local store. Upon attempting to return the delayed order, my experience took a turn for the worse when faced with an uncooperative attitude from Matchbox's customer service. Despite the compassionate assistance from MyDeal's team, the process was marred by a change of mind fee threat and an overall unpleasant tone in Matchbox's communication. However, what transpired next truly redefined my opinion. Despite their resistance to refund my purchase, citing an erroneous redirection to another location, I found clarity and resolution through direct contact with the shipping companies, exposing the fabrication in Matchbox's claims. Through this challenging ordeal, the silver lining emerged from the exceptional support I received from MyDeal's representatives, shedding light on the stark contrast in customer service standards between the two companies. While Matchbox faltered, MyDeal shone with professionalism and empathy. From this experience, I've learned to exercise caution when navigating online purchases, ensuring thorough research and reliance on reputable platforms like MyDeal. The unexpected hurdles faced with Matchbox have become valuable lessons, highlighting the importance of integrity and transparency in customer interactions. Though my initial encounter fell short of expectations, the unwavering support and integrity displayed by MyDeal have not gone unnoticed. Moving forward, I will undoubtedly prioritize trust and reliability in my online shopping endeavors, guided by the valuable insights gained from this enlightening experience.
D Dominic Ottery
1333 days ago

Restoring Faith in Customer Service: My Experience with

As someone who values efficiency and transparency in online shopping, my recent encounter with left me disheartened. After eagerly placing an order a week ago, I grew concerned when the status showed no signs of progress. Taking matters into my own hands, I reached out via email to seek clarification on the delayed shipment. To my dismay, the response I received was far from reassuring. The nonchalant acknowledgment of a lost item, coupled with the lack of proactive solutions, struck me as a severe lapse in customer service. The mere suggestion of choosing an alternative product or opting for a refund left me feeling undervalued as a customer. The episode left a bitter taste in my mouth, prompting me to vow never to return to for my future purchases. The disregard for timely updates and the neglect in handling such mishaps reflect a significant deficiency in their commitment to customer satisfaction. Disappointing as it was, it serves as a cautionary tale for others seeking reliable online retailers. In conclusion, the experience with was a stark reminder of the importance of responsive communication and proactive problem-solving in the realm of e-commerce. While I may have been let down on this occasion, I remain hopeful that such incidents will serve as lessons for companies to prioritize customer-centric practices. May this testimonial shed light on the significance of consistent and considerate customer service, fostering trust and loyalty in the ever-evolving digital landscape. Remember, every interaction is an opportunity to elevate the customer experience.

Introduction is an innovative online retailer that offers a wide range of kitchenware and homeware products. With a commitment to quality and customer satisfaction, Matchbox has become a trusted name in Australia's retail industry. In this comprehensive review, we will discuss various aspects of, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons


  • Wide range of high-quality kitchenware and homeware products
  • User-friendly website with easy navigation
  • Competitive pricing and value for money
  • Frequent promotions and discounts
  • Excellent customer service


  • Limited physical store locations
  • Shipping costs may apply

User Experience offers a seamless and enjoyable user experience. The website is well-designed with a clean layout, making it easy for customers to navigate. The search function is intuitive and provides accurate results, allowing users to find specific products effortlessly. Product pages include detailed descriptions, high-resolution images, and customer reviews, enabling informed purchasing decisions. Moreover, the streamlined checkout process ensures a hassle-free shopping experience.

Pricing and Value for Money offers competitive pricing for its range of kitchenware and homeware products. The prices are generally reasonable and provide good value for money considering the quality of the items. In addition, Matchbox frequently runs promotions and discounts, allowing customers to save even more. Overall, the pricing strategy of is fair and reflects the market standards.


While is a leading online retailer in its niche, there are a few alternatives worth considering. Kitchen Warehouse, House, and Williams Sonoma are popular competitors in the Australian market. These retailers also offer a wide selection of kitchenware and homeware products, and customers may find different pricing or specific products that suit their preferences. However, Matchbox's focus on quality, customer service, and competitive pricing sets it apart from its competitors.

Customer Service excels in providing exceptional customer service. Their knowledgeable and friendly staff are readily available to help customers with their queries and offer product recommendations. Customers can reach out to Matchbox through multiple channels, including phone, email, and live chat. The responsiveness and efficiency of their customer service team ensure a satisfactory shopping experience for all customers.

Product Quality and Selection takes pride in offering a wide range of high-quality kitchenware and homeware products. Their selection includes renowned brands known for their durability and functionality. Whether customers are looking for cookware, bakeware, knives, or kitchen appliances, provides a comprehensive range to cater to different needs and preferences. The quality of the products offered by Matchbox reflects their commitment to customer satisfaction.

Website Usability features a user-friendly website with intuitive navigation. The layout is well-organized, allowing customers to browse and search for products effortlessly. The website is optimized for both desktop and mobile platforms, providing a seamless browsing experience across devices. The checkout process is simple and secure, ensuring a smooth transaction for customers. Overall, prioritizes usability, making it easy for customers to find and purchase their desired products.

Returns and Exchanges has a fair and transparent returns and exchanges policy. Customers can return or exchange products within a specified timeframe if they are faulty, damaged, or not as described. The process is hassle-free, with Matchbox providing clear instructions for initiating returns or exchanges. However, customers should note that certain items, such as perishable goods or products with hygiene concerns, may not be eligible for returns or exchanges due to safety and health regulations.

Promotions and Discounts frequently offers promotions and discounts to provide added value to its customers. These promotions may include discounts on specific products, bundle deals, or site-wide sales. Customers can keep up to date with the latest promotions by subscribing to Matchbox's newsletter or following their social media channels. These promotions allow customers to save money while acquiring high-quality kitchenware and homeware products.

Reputation has established a strong reputation in the Australian retail industry. With a focus on delivering quality products and exceptional customer service, Matchbox has garnered positive reviews and testimonials from satisfied customers. The company's commitment to customer satisfaction and their consistent efforts to meet and exceed expectations contribute to their positive reputation.

Payment Options offers diverse payment options to accommodate customer preferences. Customers can make purchases using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, Matchbox accepts payments through PayPal, allowing for secure online transactions. The availability of multiple payment options enhances convenience and flexibility for customers.

Loyalty Programs operates a loyalty program to reward its valued customers. The program offers various benefits, such as exclusive discounts, special offers, and early access to promotions. Customers can accumulate loyalty points with each purchase, which can be redeemed for discounts or other perks. By participating in the loyalty program, customers can enhance their shopping experience and enjoy additional savings.

Customer Reviews

The customer reviews for are overwhelmingly positive. Customers appreciate the extensive product range, high-quality items, and excellent customer service provided by Matchbox. Many reviewers highlight the durability and performance of the products they have purchased, showcasing Matchbox's commitment to delivering exceptional products. The positive feedback from satisfied customers further solidifies Matchbox's reputation as a reliable online retailer.

Community Involvement actively engages in community involvement initiatives. They participate in charitable events, sponsor local organizations, and support causes related to health and wellbeing. Matchbox's commitment to giving back to the community demonstrates their dedication to being not just a retailer but also a responsible corporate citizen.

Shipping and Costs offers reliable and efficient shipping services to customers across Australia. Shipping costs may vary depending on the size and weight of the ordered items, as well as the delivery location. Matchbox aims to process and dispatch orders promptly to ensure timely delivery. Customers can track their orders through the provided tracking number, adding convenience and transparency to the shipping process.

In conclusion, is a reputable online retailer that delivers an outstanding shopping experience to its customers. With a wide selection of high-quality kitchenware and homeware products, competitive pricing, excellent customer service, and a user-friendly website, Matchbox stands out in the market. They prioritize customer satisfaction and maintain a positive reputation by consistently delivering on their promises. Whether customers are professional chefs or home cooks, serves as a trusted destination for all their kitchen and homeware needs.