Mattecollection Reviews

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974 Votes

20 Reviews

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40% users rated Terrible
10% users rated Poor
10% users rated Average
5% users rated Very Good
35% users rated Excellent
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C customer
57 days ago


Reflecting on my experience with, I felt compelled to share my journey with this reputable online retailer. Recently, I encountered an issue with a return process that seemed to linger longer than expected. Despite the initial hiccups, the customer service team at remained professional and attentive throughout the resolution process. On December 19th, after initiating the return for order 1226859, I diligently followed the return instructions provided. Despite facing delays in refund processing, the team at maintained open communication and reassured me of their commitment to resolving the issue promptly. Their transparency and genuine concern for customer satisfaction truly set them apart. Even amidst challenges, the team apologized for the inconvenience caused, addressing the delays in the return department. Through consistent follow-ups and updates, they strived to ensure a timely resolution. Their dedication to customer care and genuine efforts to rectify the situation left a lasting positive impression on me. As of now, I eagerly anticipate the awaited refund of $193.50, trusting in the professionalism and integrity of the team. Despite the temporary setbacks, I firmly believe in their commitment to customer satisfaction and applaud their efforts in rectifying any discrepancies. emerges as a testament to trustworthy online retail and a brand that values its customers' trust and loyalty. In conclusion, I wholeheartedly recommend to anyone seeking a reliable and customer-oriented online shopping experience. Their unwavering dedication to resolving customer concerns and upholding their commitment to quality service truly sets them apart in the e-commerce landscape. Trust for your next shopping venture, and experience firsthand the excellence and integrity synonymous with their brand.
I Isis Jones
58 days ago

Overcoming Challenges with The Company: A Customer’s Journey to Transparency and Reliability

Reflecting on my experience with, I initially faced hurdles in navigating their refund policy. Despite diligently following their return instructions and promptly sending back the items within the stipulated timeframe, the refund process encountered unforeseen delays. Upon reaching out for updates, I encountered setbacks and miscommunications, leading to frustration and doubt. It seemed like an endless waiting game, with promises made but not promptly fulfilled. As I expressed my concerns and emphasized the importance of timely refunds for customers, the situation lingered unresolved. However, amidst the challenges, a ray of hope emerged. After persistent follow-ups and clarifications, the company acknowledged the delays and assured me of the refund transaction. Despite the setbacks and the extended waiting period, they confirmed the issuance of my refund. While I eagerly anticipated the reimbursement, the arrival of the refund remained elusive. Despite reassurances and promises, the delay persisted, adding to the uncertainty and skepticism surrounding the company’s practices. Reflecting on this journey, I urge for transparency, accountability, and reliability in business dealings. Customers should not endure prolonged uncertainties and delays in the refund process. It is vital for companies to uphold their promises promptly and foster trust with their patrons. My encounter with illuminated the importance of clear communication, efficient procedures, and customer-centric values. As I continue to await the resolution of my refund, I emphasize the significance of a seamless and trustworthy customer experience. In navigating the complexities of online transactions, transparency and accountability serve as the pillars of enduring customer relationships. May this journey be a lesson for both customers and companies alike, fostering mutual understanding and respect in the realm of online commerce.
A Ariel
77 days ago

Unveiling the Hidden Truth: My Honest Experience with Matte Collection

After stumbling upon Matte Collection and experiencing seamless orders in the past, my recent encounter left me disheartened. Opting for 2 mystery basix boxes, my excitement quickly turned to dismay upon receiving an abundance of joggers matched with a crop top and bodysuit, lacking the promised diversity. Eager to share my disappointment, I attempted to leave a genuine review, only to discover that negative feedback was unwelcome on the site – a questionable practice in my eyes. Weeks have passed, and positive reviews continue to surface, while my honest critique remains concealed. This lack of transparency has tainted my perception of the brand. Transparency is key in the world of online shopping; the presence of both positive and negative reviews assists buyers in making informed decisions and shapes their overall experience. Despite my willingness to revisit Matte Collection, this revelation has cast a shadow of doubt over their credibility. It is crucial for businesses to showcase all feedback, both positive and negative, to foster trust and integrity within their customer base. Let's uphold transparency and empower buyers with authentic experiences to make well-informed choices.
D Dede Tomlinson-Ellison
81 days ago

Perseverance Pays Off: Finally Receiving My Long-Awaited Refund!

I have been eagerly anticipating a refund from since December 11th. Despite numerous assurances from the company that my money would be on its way, as of today, January 10th, it still hadn't arrived. This prolonged delay left me feeling frustrated and disheartened, especially considering that I promptly returned the items and followed all the necessary procedures. The items I decided to keep were impeccable, but the unresolved issue of the refund for the returned items weighed heavily on my mind. The constant back-and-forth with customer service only added to my growing concerns, leading me to question the integrity of the entire process. After what felt like an endless wait and mounting disappointments, I was on the verge of labeling this experience as outright fraud. However, my persistence and determination ultimately paid off. Despite the setbacks and uncertainty, the day finally came when I received the long-awaited confirmation that my refund had been processed. This entire ordeal has been a true testament to the power of perseverance and the importance of standing up for what is rightfully ours as consumers. While the journey may have been fraught with challenges, the resolution brought immense relief and satisfaction. I am grateful that the issue has finally been resolved, and I can now move forward with renewed confidence in
B Britt
93 days ago

Transformative Experience with Matte Collection: A Testimonial Worth Sharing

Stepping into the world of online shopping, I stumbled upon Matte Collection with high hopes and a wish for quality pieces to enrich my wardrobe. However, my initial encounter was disheartening – a stark contrast to what I had anticipated. The customer service I received was lackluster, leaving me feeling neglected and frustrated. It felt like my concerns were dismissed and my experience overlooked. Despite the rocky start, something urged me to give Matte Collection another chance. And oh, how grateful I am that I did! The moment I unwrapped my order, I was taken aback by the impeccable quality of the clothing. Each piece exuded elegance and finesse, far surpassing my expectations. The attention to detail and the luxurious feel of the fabrics truly set Matte Collection apart. This journey was a testament to not judging a book by its cover. What began as a disappointing encounter transformed into a delightful surprise, unveiling a hidden gem in the world of online fashion. With a newfound appreciation for Matte Collection’s exquisite offerings and a wardrobe brimming with confidence-boosting ensembles, I can confidently recommend this brand to all fashion enthusiasts. Matte Collection, thank you for turning my initial skepticism into overwhelming satisfaction. Your products have not just adorned my closet but also elevated my style quotient, making me a loyal patron of your exceptional brand.
110 days ago

Exceptional Service and Quality Products at Matte Collection

My experience with has been nothing short of fantastic. From the moment I placed my order until the package arrived, the process was seamless and efficient. The quality of the products exceeded my expectations, and the fit was perfect. I am truly impressed with the level of professionalism displayed by their team. I value the timely responses to my inquiries, as it shows they genuinely care about their customers. The attention to detail in the packaging and presentation of the items further demonstrates their commitment to excellence. I will definitely be a returning customer and will recommend Matte Collection to all my friends and family. Thank you for restoring my faith in online shopping with such a positive experience!
M Michelle White
185 days ago

Transformed by Exceptional Customer Care: My Journey with

Embarking on my online shopping experience with, I was initially disheartened, resonating with the sentiment that if a rating of 0 were possible, I would have chosen it. However, amidst the turbulent start, what ensued was a transformational journey catalyzed by the unparalleled customer service that awaited me. Navigating through the challenges of a missing item and prolonged wait times, the frustration of an incomplete package lingered. The echoes of similar experiences resonated with me, fueling my frustration. Amidst the storm, a beacon of hope emerged in the form of customer support. Their team, dedicated to rectifying the situation, embarked on a mission to surpass expectations. Through prompt responses, empathetic understanding, and a commitment to resolve my concerns, redefined the standards of customer care. What started as a tale of disappointment evolved into a narrative of redemption, culminating in a seamless refund process that restored my faith in online shopping. As I reflect on my journey, I am reminded that amidst challenges lie opportunities for growth and transformation. not only rectified a flawed transaction but also instilled a sense of trust and loyalty through their exceptional service. Grateful for this metamorphic experience, I stand as a testament to the power of outstanding customer care in forging lasting relationships.
T Tiffany Midas
235 days ago

Transformed by Exceptional Service: A Tale of Resilience and Disappointment

Embarking on an online shopping journey, I once found myself entranced by the wonders of Eager to adorn myself with their exquisite offerings, I placed an order that exceeded $100, eager to experience their rumored quality and grace. Little did I know, an odyssey awaited me. As days turned into weeks, a cloak of silence enveloped my order, leaving me stranded in a sea of uncertainty. With each passing moment, my anticipation morphed into desolation. When the parcel finally graced my doorstep after over three arduous weeks, it bore only half of my coveted treasures. In my quest for clarity and resolution, I reached out to their customer service, only to be met with an eerie silence. Emails vanished into an abyss of unresponsiveness, and a phone number for solace was nowhere to be found. The once-promising relationship between customer and brand withered under the weight of neglect and inefficiency. Despite having extended an olive branch of trust before, my faith lay shattered in the realms of disappointment. The veil of disillusionment hung heavy, veiling any remnants of hope for future engagements. Let my tale serve as a cautionary testament to those who tread the path of virtual commerce. Beware the allure of promises unfulfilled and the agony of silence echoing through digital corridors. Though my journey may have left scars of disappointment, let it also stand as a testament to the resilience of the human spirit, ever seeking solace in the face of adversity.
M Mia Odii
396 days ago

An Honesty-Driven Review: Giving Credit Where It’s Due, Despite Product Disappointments

Embarking on a shopping journey at, I found myself drawn in by their enticing advertising. Thus, I felt compelled to offer them an extra star for their marketing prowess. However, my enthusiasm soon waned as my experience unfolded. Despite shelling out a premium for express shipping, the promised timely delivery remained elusive, leaving me longing for my items long after my vacation had ended. To compound matters, upon the belated arrival, I uncovered missing products and encountered a stark disparity between the promised quality and the actual delivered goods. Navigating the refund process proved equally disheartening. Opting for a discounted purchase limited my recourse, as only store credit was offered in lieu of a refund – a rigid policy that left me disenchanted. While my initial optimism may have dimmed, my urge to share this candid review remains strong. It's imperative for consumers to navigate their shopping choices wisely, especially in light of such experiences.
583 days ago

Unparalleled Experience

Embarking on my journey with was nothing short of extraordinary. Intrigued by the promise of quality products, I decided to place an order for delivery to the U. K. The logistical feat that took place within a mere 6 days, delivering my package all the way from America, left me in awe. Upon unwrapping my much-awaited parcel, I was delighted to find that the items exceeded my expectations, resembling the descriptions provided on the website. While a minor sizing discrepancy was noted in one of the pieces, it did little to dampen my enthusiasm for the collection as a whole. What truly set this experience apart was the exceptional value offered. Not only did I acquire exquisite bikinis, but I was pleasantly surprised to discover that each piece came with a complementary cover-up, all at an incredibly reasonable price point. In light of such a remarkable encounter, my loyalty to has been cemented. I eagerly anticipate future purchases, eager to explore more of their offerings and relish in the unmatched quality and service that they consistently provide.
T Taliyah
641 days ago


My evaluate for So I usually don’t put on two piece swimsuits however bought just a few from Mattecollection. I confirmed my husband and daughter those that I used to be Nervous about they usually thought I seemed ‘attractive’ in them. These swimsuits made me really feel so assured that I needed to put on them on extra than simply our trip. I plan to get extra so I've an excellent larger cause to trip.
N Nana
805 days ago

Unwavering Confidence in Quality

When I stumbled upon Matte Collection and decided to order 5 swimsuits, I must admit, I was a bit hesitant. But let me tell you, my worries vanished as soon as I tried them on. The swimsuits are not just gorgeous, but they fit like a dream. While one bottom was a tad too big, the impeccable fit of the remaining pieces overshadowed this minor hiccup. Despite the thought of returning the ill-fitting piece, the prospect of losing money on delivery fees and customs duty deterred me. However, this small setback did not diminish my overall satisfaction. Matte Collection has truly won me over, and their size chart proved to be incredibly accurate. I am beyond delighted with my purchase and rest assured, Matte Collection, you have gained a loyal customer. The quality and style speak volumes, and I cannot wait to explore more of your stunning collection in the future. Thank you for restoring my faith in online shopping!
B Brianna Walton
818 days ago

Exceptional Quality and Swift Delivery – A True Gem in Online Shopping Experience!

Let me start by saying, the delivery time from was nothing short of impressive! As someone who values efficiency, I was thrilled to receive my order promptly. Not only did the items arrive swiftly, but they also lived up to the high expectations I had. The sizing - I typically wear a small - was accurate, but intrigued by a recommendation, I opted for a medium and it fit like a dream! The quality of the material used in the collection is outstanding. Each piece exudes durability and attention to detail, leaving me thoroughly impressed. Personally, I purchased the Zane Monokini in Jaguar print, and the Cristiano one-piece in sleek Black. These items not only flattered my curves but also made me feel confident and stylish. Being 5 feet tall and 134 pounds, with a curvy silhouette, finding swimwear that complements my figure can sometimes be a challenge. However, has truly exceeded my expectations, and I cannot sing their praises enough. I am already eagerly browsing for more pieces to add to my collection! If you're on the fence about making a purchase, let this serve as your sign to go for it. With exceptional quality, fast delivery, and pieces that make you feel fabulous, stands out as a true gem in the realm of online shopping. Here's to more confident and stylish days ahead - thank you, Matte Collection!
B Briana Osborne
822 days ago

Matte Collection: Where Quality Meets Style!

I must say, Matte Collection has truly won my heart! Every time I visit their website, I am mesmerized by the quality and style of their swimsuits. Despite occasionally missing out on popular styles due to popularity, I always manage to find a gem or two that I absolutely love and end up purchasing. The range of designs and the excellent customer service keep me coming back for more each time I plan a vacation. Thank you, Matte Collection, for elevating my swimwear game with your amazing collection!
A Akisa Westbrooks
825 days ago

Exceeding Expectations in Customer Service

Sharing my experience with fills me with gratitude for their exceptional customer service. Despite encountering a hiccup where three items were missing from my $200 order, the way their customer support team handled the situation truly stood out. Promptly reaching out to them, they offered me the option of receiving store credit or having the missing items re-shipped. What struck me was their attentiveness and willingness to rectify the issue swiftly. Although the initial delivery was impressively quick, their commitment to ensuring customer satisfaction by addressing and resolving the missing items situation showcased their dedication. As I eagerly anticipate the arrival of the remaining items, I am confident in Matte Collection's commitment to their customers. Their proactive and customer-centric approach has left a lasting positive impression on me, turning what could have been a disappointing experience into one where their exceptional service shone through.


Matte Collection is an online retail store that offers a wide range of trendy and fashionable clothing for women. With its sleek and minimalistic aesthetic, the website aims to provide customers with a curated selection of high-quality products at affordable prices. From swimsuits and dresses to activewear and loungewear, Matte Collection promises to keep you stylish and comfortable in every season.

Pros and Cons


  • Wide variety of trendy and fashionable clothing
  • Affordable prices
  • Simple and user-friendly website interface
  • Free shipping on orders over a certain amount
  • Fast and reliable customer service


  • Limited selection for plus-size customers
  • No physical store locations

User Experience

Matte Collection offers a seamless user experience with its easy-to-navigate website. The neatly categorized sections allow customers to effortlessly browse through various clothing options. Each product page provides detailed descriptions, size charts, and customer reviews to help shoppers make informed decisions. The checkout process is quick and hassle-free, contributing to an overall positive user experience.

Pricing and Value for Money

Matte Collection offers competitive pricing, making it an affordable option for fashion-forward women. The prices are reasonable considering the quality and style of the clothing available. Additionally, the website frequently runs promotions and discounts, providing customers with even better value for their money.


If you're looking for alternatives to Matte Collection, there are several other online retailers that offer similar clothing options. Some popular alternatives include Fashion Nova, PrettyLittleThing, and ASOS. These retailers provide a wide range of trendy clothing at varying price points.

Customer Service

Matte Collection prides itself on its excellent customer service. The company is responsive and strives to address customer inquiries and concerns promptly. Whether it's regarding product inquiries, shipping, or returns, their dedicated customer service team is available to assist customers through various communication channels, including email and social media platforms.

Product Quality and Selection

Matte Collection maintains a high standard of product quality, ensuring that customers receive well-crafted and durable clothing. The selection is carefully curated to incorporate the latest fashion trends, ensuring that customers have access to stylish and on-trend pieces. However, the selection for plus-size customers is relatively limited compared to standard sizing.

Website Usability

The Matte Collection website is designed with a clean and minimalistic aesthetic, offering an intuitive browsing experience. The website is optimized for easy navigation, allowing users to quickly find their desired clothing items. The search function and filters further enhance usability, making it convenient for customers to narrow down their options based on size, color, and style.

Returns and Exchanges

Matte Collection has a hassle-free returns and exchanges policy. If a customer is unsatisfied with their purchase or requires a different size, they can return or exchange the item within a specified timeframe. The website provides clear instructions and guidelines for the return process, making it easy for customers to initiate a return or exchange.

Promotions and Discounts

Matte Collection frequently offers promotions and discounts to provide customers with additional savings. Customers can stay updated on the latest deals by subscribing to the company's newsletter or following their social media accounts. These promotions and discounts make shopping at Matte Collection even more enticing.


Matte Collection has built a strong reputation as a reliable and fashionable online clothing retailer. Positive customer reviews and testimonials attest to the company's commitment to delivering quality products and excellent customer service. The company has earned the trust of customers through its consistent delivery of stylish and affordable clothing options.

Payment Options

Matte Collection offers various payment options to accommodate different customer preferences. Customers can conveniently make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website accepts payment through PayPal for added security and convenience.

Loyalty Programs

At present, Matte Collection does not have a specific loyalty program in place. However, the company occasionally offers exclusive perks and discounts to its repeat customers as a token of appreciation for their support.

Customer Reviews

Customer reviews play a crucial role in the decision-making process for potential buyers. Matte Collection has a section on its website where customers can leave reviews and ratings for the products they have purchased. These reviews provide valuable insights into the fit, quality, and overall satisfaction of the clothing items, helping other customers make informed choices.

Community Involvement

Matte Collection actively engages with its customers through various social media platforms. They frequently collaborate with influencers and fashion bloggers to showcase their clothing in real-life settings. By maintaining an active online presence, Matte Collection fosters a sense of community among its customers and encourages them to share their styling tips and experiences.

Shipping and Costs

Matte Collection offers standard shipping options for its customers. The website provides estimated delivery times and shipping costs based on the customer's location during the checkout process. For orders exceeding a certain amount, customers are eligible for free shipping. The company ensures that orders are promptly processed and shipped to customers, providing reliable delivery services.