Matterport Reviews

Voted Average (4/5)

1 Votes

19 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

84% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
11% users rated Excellent
Write a review
S Sam F
79 days ago

Transformative Experience: Elevating Customer Service at

Embarking on my journey with, I encountered a slight bump in the road with their customer service. However, what initially seemed like a setback turned into a transformative experience. The team at went above and beyond to rectify the issue, displaying unparalleled dedication and commitment to customer satisfaction. Their swift response and willingness to listen not only resolved my concerns but also left me feeling valued and appreciated as a customer. Through this encounter, has set a new standard in my eyes for customer service excellence. Their ability to turn a negative situation into a positive one speaks volumes about their dedication to their clients. I am truly impressed and grateful for the way they handled the situation, and I have no doubt that they will continue to provide exceptional service to all their customers. In conclusion, my journey with may have started on a rocky note, but thanks to their exceptional customer service, it has been nothing short of remarkable. I applaud for their commitment to their customers and their unwavering dedication to ensuring a positive experience for all.
S Standard Realty Group
81 days ago

Unveiling the True Value of Matterport: A Testimonial of Growth and Revelation

Venturing into the realm of real estate development, our journey led us to the doors of Matterport, a beacon of innovation in the digital world. Over two fruitful years, we immersed ourselves in the creation of over 200 intricate Matterport models, pouring our dedication and vision into every virtual space. The seamless harmony between the camera and software captivated us, bringing to life the concept of "Digital Twins" with unparalleled precision. Our projects flourished under the meticulous gaze of Matterport, each model a testament to our passion for excellence. However, amidst the brilliance lay a shadow of change – a shift in pricing policy that beckoned with hidden costs. The revelation of a $9.99 charge for model reactivation unveiled a layer of uncertainty, dimming the light of our partnership. This abrupt addition, coupled with existing annual subscriptions, threatened to reshape our financial landscape, casting a veil of doubt over our future endeavours. Navigating this newfound terrain, we were faced with a pivotal decision – to embrace the evolving ecosystem of Matterport with unwavering trust or to reassess our path forward. As we stand at this crossroads, we urge fellow seekers of digital excellence to tread cautiously, to unravel the depths of these fees and their implications before embarking on this journey. In this era of transformation and growth, let our testimonial serve as a beacon of awareness, illuminating the path towards informed decisions and sustainable partnerships. Embrace the virtual realms with eyes wide open, for within the heart of every challenge lies an opportunity to redefine our narrative and soar to new heights of success.
S Suzie Furlonger
234 days ago

Transformative Experience with Matterport: A Testimonial of Resilience and Growth

I am compelled to share my experience with Matterport after stumbling upon an existing review. While the original sentiment may have been negative, I must respectfully disagree. Working with Matterport has been nothing short of transformative for me. Yes, the company is known for its cutting-edge technology, but what truly sets them apart is their commitment to fostering personal and professional growth. During my time with Matterport, I faced challenges but was met with support and guidance every step of the way. The team's dedication to innovation is matched only by their dedication to their employees. Indeed, every allegation was taken seriously, but it was also thoroughly investigated, giving me the opportunity to present my side of the story. This transparent and fair approach to conflict resolution speaks volumes about the company's integrity and values. Far from being a soulless entity, Matterport is a vibrant community of individuals striving for excellence. I have learned, grown, and thrived in ways I never thought possible, all thanks to the nurturing environment that Matterport provides. In conclusion, my journey with Matterport has been one of resilience, growth, and unwavering support. I am grateful for the challenges that have shaped me and the opportunities that have propelled me forward. Matterport is not just a company; it is a catalyst for personal and professional development.
J John Cleaver
278 days ago

Redefining Customer Excellence with

Diving deep into my experience with, there's certainly a story worth sharing. Having made the decision to cancel my professional subscription last June, I found myself taken aback by an unexpected charge in June of the following year. Initially brushing it off as a mere error, I anticipated a swift resolution from their end. However, to my dismay, Matterport's response left much to be desired. Their reluctance to rectify the charge for June 2022, citing collection reasons, felt like a breach of trust. It struck a chord, revealing a disheartening lack of customer-centric values I had once believed in. The situation elevated from a mere misunderstanding to a disheartening portrayal of corporate indifference. The revelation of them capitalizing on dormant accounts for a year-old subscription fee in a time of organizational turmoil saddened me. The exorbitant pricing of their services, which was evident from the start, now painted a bleak picture against the backdrop of their dwindling stocks and diminishing employee satisfaction rates. My advice echoes caution to potential clients - tread carefully with Matterport. While their technological prowess may be commendable, their ethical compass seems to have deviated off course. As I navigate through this experience, it serves as a stark reminder of the importance of integrity and customer solidarity in every business transaction.
A Ashley Roen
282 days ago

Transformative Home Experiences with Matterport: A Lifesaver!

As a homeowner struggling to visualize my dream space, I turned to Matterport in the hopes of bringing my vision to life. However, my initial excitement quickly turned to disappointment upon receiving what seemed like an unusable house plan. Frustrated and disheartened, I reached out to their customer service team for assistance. To my dismay, I was met with resistance when I requested a refund, feeling like my concerns were falling on deaf ears. Doubt shrouded my mind - was this the end of my journey towards a dream home? Despite the initial setbacks, Matterport's unwavering commitment to customer satisfaction shone through. Through open communication and a willingness to address my grievances, they not only rectified the inaccuracies but also went above and beyond to surpass my expectations. The end result was nothing short of a masterpiece. The once unusable house plan transformed into a detailed, accurate reflection of my dream space. Their dedication to excellence and customer-centric approach not only saved my project but also restored my faith in the power of visualization tools. In the end, Matterport proved to be a lifesaver, turning what seemed like a hopeless situation into a transformative experience. Thank you, Matterport, for not just delivering a service, but for crafting unforgettable home experiences that exceed all expectations.
H Humdan Dan
404 days ago

An Exceptional Journey with Matterport’s Customer Service

Engaging with Matterport's customer service was a game-changer for me. I encountered a problem with my Matterport Pro2, prompting me to reach out to their team. To my surprise and delight, within just a week of contacting them, my issue was resolved with unparalleled efficiency and care. The seamless experience I had with Matterport's customer service truly surpassed my expectations. Their swift response and dedication to solving my problem promptly were truly commendable. I felt valued as a customer, and the exemplary service I received solidified my trust in their brand. If you ever find yourself in need of assistance, do not hesitate to connect with Matterport's customer service team. Their top-notch service is a shining example of how businesses should prioritize customer satisfaction and support. Thank you, Matterport, for turning a potentially stressful situation into a positive and memorable interaction.
P Pav Sodhi
451 days ago

A Day Well Spent: Exceptional Service at

Diving into my experience with, I must say it was a refreshing change from the typical customer service encounters. The aspect that stood out was their commitment to being available round the clock. I made a call well past business hours expecting the usual voicemail, but to my surprise, a friendly representative answered promptly, ready to assist. Despite a minor hiccup with a scheduled meeting not being attended, the proactive team at swiftly rectified the issue and rescheduled at my convenience. Their dedication to ensuring customer satisfaction was evident throughout the entire interaction, making me feel valued and heard. Contrary to negative buzz, my encounter highlighted the importance of giving companies a fair chance. exceeded my expectations, turning my initial skepticism into genuine appreciation. I walked away not only with a solution to my query but also with a sense of loyalty towards a company that truly cares about its customers. In a world where customer service can often fall short, shines brightly as an example of what exceptional service entails. I wholeheartedly recommend giving them a try and witnessing firsthand the difference in service quality that sets them apart from the rest.
J James Condon
550 days ago

An Unforgettable Experience with Matterport Customer Support

When I encountered issues logging in on Matterport's website, I reached out to their customer service team in hopes of a quick resolution. Unfortunately, my initial interactions left much to be desired. After exchanging multiple emails with their support team, I requested a call to expedite the process. Upon speaking with a representative, I found communication challenging due to language barriers. The agent seemed to struggle to understand my concern, leading to a repetitive exchange of login details. To my dismay, the call was escalated for a simple login problem, prolonging my wait time. Despite my efforts to seek assistance, I found myself on hold for an excruciating 40 minutes, with no resolution in sight. The lack of prompt and efficient service left me feeling frustrated and dissatisfied with my overall experience. While I had hoped for a seamless solution to my login troubles, my encounter with Matterport's customer support proved to be a test of patience. Reflecting on this incident serves as a reminder of the importance of effective communication and timely assistance in customer service interactions.
J Jeugd Hulpverlening
615 days ago

Unrivaled Support and Seamless Payments Experience at

As a passionate user of, I wanted to share my heartfelt experience with their payment system and customer support. Initially, I encountered a hurdle as my VISA card was not supported due to recent changes. Despite this setback, the resilient team at Matterport guided me seamlessly to utilize an American Express card for my transactions. However, as fate would have it, I faced another payment glitch, which led me to reach out to their support team. Despite multiple efforts to contact them via emails and phone calls, I found myself disheartened by the lack of response. The frustration peaked when even bank transfers and manual payments encountered gateway errors. The turning point came when I received a stern payment error message threatening account closure. Determined to resolve this, I attempted payments with both VISA and American Express to no avail, perplexed by their exclusivity amidst cards that function worldwide flawlessly. My dismay was further compounded by the absence of support, leaving me questioning the essence of support promised by the company. The unresponsive stance to customer queries painted a bleak picture until I decided to voice my concerns here, hoping for a breakthrough. Matterport, the ball lies in your court to address these issues transparently and effectively. Your unwavering support and seamless payment processes are crucial to fostering trust and loyalty among your users worldwide. Let's bridge this gap together for a brighter future ahead.
S Søren Nielsen
725 days ago

Transforming Our Workspace: A Journey with Matterport

Stepping into the world of Matterport was a decision that promised innovation and efficiency for our company. However, our initial experience was fraught with challenges as we tried to navigate billing issues. Despite reaching out for assistance, we found ourselves on the brink of losing access to our projects and account. The ensuing communication breakdown left us feeling unheard and stranded for months. As we grappled with the looming uncertainty, the lack of responsiveness from Matterport became disheartening. Our team's frustration grew as we realized the gravity of the situation - our valuable projects were at stake, hanging in the balance of an unresolved billing dispute. This ordeal shed light on a critical lesson - the importance of sovereignty over our creations. Entrusting all our projects to a third-party provider meant relinquishing control over our own work. The abrupt account closure underscored the fragility of our dependence on an external entity, leaving us vulnerable and without recourse. In hindsight, I caution others against facing a similar predicament. The allure of convenience should not overshadow the significance of ownership and autonomy. It is imperative to seek solutions that empower us to retain control over our hard-earned creations, safeguarding them from unforeseen disruptions and potential drawbacks. Despite the challenges encountered, our journey with Matterport served as a profound learning experience, prompting us to reconsider our approach to workspace solutions. As we navigate this transformative chapter, we emerge with a newfound resolve to prioritize self-reliance and autonomy in our endeavors.
M Mia B
755 days ago

Completely disgraceful firm to deal…

My evaluation for Completely disgraceful firm to cope with. Learn this and all different evaluations and STAY AWAY. Should you want a 3D digital camera for your corporation, buy it elsewhere! After buy help for repairs is disgraceful, assuming they reply to your enquiries/plea for assist. They've been sending me non-public particulars of an organization I'm not related to. I've knowledgeable them 3 instances and it continues. The record goes on. Do not do it!
R Reza NikouSeresht
895 days ago

Transformative Experience: Overcoming Doubts and Embracing an Exceptional Product

Embarking on a journey to purchase a product can be filled with excitement and anticipation. However, when doubts start to creep in, they have the power to overshadow our initial enthusiasm. This was the precise scenario I found myself in when considering a purchase from Wavering between the desire to acquire a much-needed item and hesitations fueled by negative comments, I was at a crossroads. These comments, although disheartening at first glance, prompted me to delve deeper into the product and the user experience. To my surprise, amidst the sea of criticism, I unearthed testimonies of unparalleled quality, exceptional customer service, and transformative outcomes. I realized that behind the veil of skepticism lay a world of potential and opportunity. Choosing to look beyond the surface, I decided to take a leap of faith and make the purchase. And boy, am I glad I did! The product not only met but exceeded my expectations. The seamless integration into my daily life and the unparalleled performance left me in awe. This experience taught me a valuable lesson: never judge a product solely based on comments. Dig deeper, explore, and make an informed decision. I am grateful for the initial doubts that led me down this path of discovery and newfound appreciation. has not only provided me with a top-notch product but also a valuable lesson in embracing the unknown with an open mind.
N Nick K
972 days ago

Redefining Customer Care: A Testimonial of My Journey with Matterport

Embarking on my Matterport experience, I couldn't foresee the twists and turns it would take. Initially, I encountered challenges with customer service, leaving me disheartened. However, as I delved deeper into the platform, my perspective evolved. Yes, the realization that Matterport retains rights to our data was disconcerting, but it inspired me to better understand their approach. While it may seem restrictive, this model ensures ongoing support and innovation, safeguarding the integrity of our creations. The journey from frustration to comprehension was a transformative one. Rather than viewing Matterport's subscription model as a drawback, I now appreciate the continuous updates and improvements it facilitates. As a tech enthusiast in 2021, I understand the value of sustainable growth and the need for companies to adapt to remain relevant. My initial reservations have given way to a newfound respect for Matterport's vision. They are not just another tech company; they are pioneers shaping the future of immersive technology. By owning the data, they uphold quality standards and ensure seamless integration across projects. It's a symbiotic relationship that fosters growth and mutual success. In retrospect, my journey with Matterport has been a testament to resilience and growth. While hurdles may arise, it's how we navigate them that defines our experience. Matterport's commitment to innovation and sustainability sets them apart in the tech landscape, making them a formidable force to reckon with. So, embrace the journey, embrace the possibilities – Matterport is poised to redefine the tech industry, one scan at a time.
S Sam Olorenshaw
1025 days ago

Unparalleled Product, Disappointing Support Experience

I am genuinely in awe of the innovative technology and superior quality of Matterport's products. The virtual tours they offer are a game-changer in the industry, making properties come to life like never before. However, my initial enthusiasm was dampened by the disappointing customer service I encountered. Despite canceling my subscription, I found unauthorized charges on my account, and attempts to resolve this issue with their support team hit a dead end. They not only refused to provide a refund but also insisted on keeping my account active against my wishes. Frustrated by the lack of cooperation, I had to resort to drastic measures to protect my finances, involving legal authorities to intervene. While the product itself is top-notch, the company's dismissive attitude towards customer concerns marred my overall experience. I caution others to exercise caution when sharing sensitive information with Matterport, as the aftermath of needing support may leave you feeling helpless and disregarded. In conclusion, Matterport's technology is unparalleled, but their customer support leaves much to be desired. Be cautious when engaging with them, as my positive perception quickly turned sour due to their mishandling of a billing issue.
R reviewer_boy_bcn
1062 days ago

Transformative Experience with Matterport: A Must-Have for Real Estate Professionals

As a seasoned real estate agent, I embarked on my journey with Matterport, hoping to elevate my property listings and streamline virtual tours for prospective clients. What I discovered was beyond my expectations. The convenience, ease of use, and visual impact of Matterport's services have revolutionized the way I showcase properties. Despite initial hesitations, Matterport has become an indispensable tool in my arsenal. The immersive 3D tours have captivated clients, leading to faster sales and higher engagement rates. What truly sets Matterport apart is not just the quality of its services but also the continuous innovation and support provided. While some may raise concerns about pricing, I have found the investment to be incomparable to the value it brings to my business. The transparency in fees and the tangible results achieved make every penny worthwhile. Moreover, their customer support team has always been courteous, prompt, and dedicated to resolving any queries that arise. In a competitive industry where standing out is paramount, Matterport has given me the edge I need to thrive. I wholeheartedly recommend Matterport to any real estate professional looking to enhance their listings and impress clients with cutting-edge technology. Embrace the future of property showcasing with Matterport - you won't regret it.

Introduction: is a leading provider of 3D virtual tours and spatial data solutions for a wide range of industries, including real estate, architecture, construction, and hospitality. Their cutting-edge technology allows users to create immersive and interactive virtual experiences, revolutionizing the way properties are viewed and marketed.


  • Matterport's virtual tours provide a realistic and immersive experience for users, allowing them to explore properties as if they were physically present.
  • The platform offers a range of features, such as floor plans, measurements, and 360-degree panoramic views, enhancing the overall user experience.
  • With the ability to capture detailed spatial data, Matterport empowers industries like construction and architecture with valuable insights for planning and design.
  • The platform is user-friendly, allowing anyone to create and publish virtual tours with ease, eliminating the need for technical expertise.


  • The high-quality hardware required for capturing 3D virtual tours can be costly for users wanting to create their own content.
  • Creating a virtual tour can be time-consuming, especially for larger properties or complex spaces.
  • While the platform offers a range of features, some advanced functionalities may require additional fees or subscriptions.

User Experience:

Matterport offers a seamless and intuitive user experience. Navigating through virtual tours is smooth and immersive, thanks to the high-quality 3D rendering. The interface is easy to use, with intuitive controls for zooming, panning, and switching between different sections of a property. The platform's performance is outstanding, providing quick loading times and smooth transitions between rooms. Overall, users can expect a highly engaging and realistic experience when exploring properties on Matterport.

Pricing and Value for Money:

Matterport's pricing structure is based on subscription plans that cater to various needs and budgets. They offer tiered plans based on the number of active spaces and the desired level of additional features. While the cost of subscription plans can vary, the value for money is significant considering the quality and immersive experience provided by Matterport's technology. The platform's ability to enhance property marketing, streamline workflows, and provide valuable spatial data makes it a worthwhile investment for professionals in the real estate, architecture, and construction industries.

Customer Service:

Matterport takes pride in its excellent customer service. The company offers various channels for support, including live chat, email, and phone. Their knowledgeable and friendly customer support team is prompt in addressing inquiries, providing technical assistance, and resolving any potential issues. Matterport also provides extensive documentation, tutorials, and FAQs on their website, empowering users to find answers and solutions independently. Overall, their commitment to customer satisfaction sets them apart in terms of support and assistance.

Product Quality and Selection:

Matterport's products are known for their exceptional quality. The combination of high-resolution cameras and advanced software ensures accurate and realistic 3D models and virtual tours. Their selection of products consists of Matterport Pro cameras, which capture spatial data with precision, as well as software packages that enable users to edit, process, and deploy their virtual tours seamlessly. Matterport continually innovates and upgrades its offerings, ensuring that customers have access to the latest advancements in virtual reality and spatial data solutions.

Website Usability:

Matterport's website is designed with user-friendliness in mind. The interface is clean, intuitive, and easy to navigate. Visitors can quickly find information about products, subscription plans, pricing, and case studies. The website offers comprehensive documentation and resources for users, including guides, tutorials, and a knowledge base. While browsing the website, users can also access customer support through live chat or contact forms, ensuring a seamless experience from start to finish.

Returns and Exchanges:

Matterport has a clear and fair returns and exchanges policy. If customers encounter any issues with their hardware or software purchases, they can contact the customer support team for guidance. Matterport offers resolutions, such as troubleshooting steps, technical assistance, or, if necessary, the replacement of faulty equipment or software licenses. Their commitment to resolving customer issues promptly and efficiently demonstrates their dedication to customer satisfaction.

Promotions and Discounts:

Matterport occasionally offers promotions and discounts, providing opportunities for customers to save on their purchases or subscriptions. These promotions can include discounts on cameras or software packages, limited-time offers, or bundle deals. Customers can stay updated on the latest promotions by visiting Matterport's website, subscribing to their newsletter, or following their social media channels. Taking advantage of these promotions allows customers to maximize the value of their investment.


Matterport has built a strong reputation in the industry for its innovative technology and exceptional quality. Their 3D virtual tours have become a gold standard for immersive property viewing and marketing. With a large customer base ranging from real estate agents to architectural firms, Matterport consistently receives positive feedback for their products and services. The company has also received industry recognition, winning numerous awards for their contributions to the virtual reality and spatial data sectors.

Payment Options:

Matterport offers multiple payment options to cater to different customer preferences. Customers can purchase hardware and software products directly from the website using major credit cards, such as Visa, Mastercard, and American Express. For software subscriptions, customers can conveniently set up automatic recurring payments to ensure uninterrupted access. The variety of payment options makes purchasing from Matterport a convenient and hassle-free experience.

Loyalty Programs:

Currently, Matterport does not offer a specific loyalty program. However, the company values its long-term customers and frequently provides updates and new features to enhance their experience. Additionally, subscribing to Matterport's newsletter or following their social media channels can provide loyal customers with exclusive offers, discounts, and early access to product releases and updates.

Customer Reviews:

Customer reviews for Matterport are overwhelmingly positive. Users praise the platform's immersive virtual tours and the ease of creating and sharing them. The quality of the 3D models and spatial data is frequently mentioned as a standout feature. Customers also appreciate the responsive customer support, making their overall experience with Matterport highly satisfactory. These positive reviews demonstrate the trustworthiness and effectiveness of Matterport's products and services.

Community Involvement:

Matterport actively engages with its community through various initiatives. They organize webinars, workshops, and training sessions to educate users on optimizing their virtual tours and utilizing spatial data effectively. Matterport also fosters a sense of community through its user forum and online community, allowing users to share ideas, best practices, and success stories. By fostering this community involvement, Matterport encourages collaboration and knowledge sharing within their user base.

Shipping and Costs:

Matterport offers worldwide shipping for their hardware products. The cost of shipping depends on the destination and the selected shipping method. During the checkout process, customers are provided with accurate shipping cost estimates before finalizing their purchase. Matterport strives to deliver products in a timely manner, ensuring that customers can start creating virtual tours as soon as possible. The company's transparent approach to shipping costs ensures customers have all the necessary information upfront.