Mattressville Reviews

Voted Poor (2/5)

79 Votes

79 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

30% users rated Terrible
5% users rated Poor
29% users rated Average
14% users rated Very Good
22% users rated Excellent
Write a review

Editorial Review of

Introduction is an online retailer specializing in a wide range of mattresses, bed frames, and bedroom accessories. With a commitment to offering quality products and exceptional customer service, has become a leading name in the Canadian mattress industry.

Pros and Cons


  • Extensive selection of mattresses to suit different preferences and budgets.
  • Competitive pricing and frequent promotions provide good value for money.
  • Website features detailed product descriptions and customer reviews to aid decision making.
  • Convenient shopping experience with simple navigation and useful search filters.
  • Flexible payment options and secure transactions ensure customer satisfaction.


  • No physical stores for customers to try out mattresses before purchasing.
  • Returns and exchanges may involve additional shipping costs.
  • Limited information regarding the company's community involvement initiatives.

User Experience offers a user-friendly interface that allows customers to easily browse through their extensive collection of mattresses. The website provides detailed product descriptions, specifications, and customer reviews to help users make informed decisions. The search filters enhance the overall user experience by allowing visitors to refine their search based on factors such as mattress size, firmness level, and price range.

Pricing and Value for Money offers competitive pricing on all their products, ensuring that customers get good value for their money. The website frequently runs promotions and discounts, offering an even greater appeal to potential buyers. Additionally, the transparent pricing and detailed product specifications allow customers to make informed decisions, ensuring satisfaction with their purchase.

Customer Service is committed to providing exceptional customer service. Their knowledgeable and friendly customer service team assists customers with any inquiries during the purchasing process. Moreover, the website offers a comprehensive FAQ section that addresses common concerns and provides additional product information.

Product Quality and Selection offers a wide selection of mattresses from various well-known brands, ensuring customers can find the perfect fit for their individual preferences and needs. The mattresses are made with high-quality materials, providing comfort, support, and durability. The detailed product descriptions guide customers in selecting the right mattress for their desired level of firmness, size, and other considerations.

Website Usability

The website is designed with user-friendliness in mind. It features a clean layout, intuitive navigation, and clear organization of product categories. The search functionality is efficient, allowing customers to quickly find specific mattresses or related accessories. With fast loading times and responsive design, the website provides a seamless shopping experience across different devices.

Returns and Exchanges understands that sometimes customers may need to return or exchange their purchased products. While returns and exchanges are accepted, customers should note that additional shipping costs may be incurred. It is recommended to carefully review the return policy provided on the website or contact customer service for further assistance.

Promotions and Discounts frequently offers promotions and discounts, providing customers with opportunities to save on their purchases. These promotions may include discounted prices, bundle deals, or free accessories. By regularly checking the website or subscribing to the newsletter, customers can stay updated on the latest promotions and maximize their savings.

Reputation has established a solid reputation within the mattress industry. With positive customer reviews and testimonials, the company has gained trust and recognition among its clientele. The brand's commitment to product quality, customer service, and competitive pricing contributes to its overall positive reputation.

Payment Options offers various payment options to cater to customers' preferences and convenience. These options include credit card payments, PayPal, and financing through trusted third-party providers. By providing multiple payment methods, the website ensures a seamless checkout process for customers.

Loyalty Programs

At present, does not have a loyalty program in place. However, customers can stay updated on the latest promotions and discounts by subscribing to the newsletter or following the brand's social media accounts.

Customer Reviews

Customer reviews play a crucial role in the purchasing decision at The website features a section where customers can leave reviews and share their experiences with specific products. These reviews contribute to the overall transparency and credibility of the brand.

Community Involvement

While information regarding's community involvement initiatives is limited on the website, the brand is committed to giving back to the community. By supporting local charities or participating in community events, aims to make a positive impact beyond its products and services.

Shipping and Costs offers shipping services across Canada. Shipping costs may vary depending on the destination and the size of the purchased items. The website provides clear information regarding shipping fees during the checkout process. Customers are advised to review the shipping policy or contact customer service for any specific inquiries.

In conclusion, provides a convenient online platform for customers to explore and purchase a wide range of mattresses. With competitive pricing, exceptional customer service, and a user-friendly website interface, the brand excels in delivering value and satisfaction to its customers. While certain areas, such as physical store availability and community involvement, may benefit from further development, remains a reputable and trustworthy choice for mattress shopping in Canada.