Mauricelacroix Reviews

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D David Leonard
157 days ago

Rethinking My Timepiece: A Candid Tale of Disappointment with Maurice Lacroix Moonphase Watch

Amidst the allure of luxury watches, my excitement knew no bounds when I acquired the Maurice Lacroix Moonphase watch in 2020. However, little did I anticipate the unraveling saga that awaited me. With a price tag exceeding £600, my purchase was not just a timepiece but rather an investment that soon turned sour. Within a mere year and a half, the watch required a battery replacement, shattering the illusion of ease of maintenance. To exacerbate matters, discovering the specialized servicing requirements added insult to injury, with costs soaring to £70 for a seemingly routine procedure. Fast forward to October 2023, dismay struck anew as half of the five-minute markers detached from the dial, tumbling into the intricate moonphase indicator and causing the watch to cease functioning altogether. To seek redress, I reached out to the company in hope of solace, yet my plea fell on deaf ears as my inquiries were met with silence. Left with no recourse, I sought the aid of yet another specialist, only to be confronted with disheartening news – the irreparable nature of the dial demanded a replacement, further denting my wallet with expenses amounting to £61 for the new dial and an additional £85 for its installation. The cycle of unexpected expenditures seemed never-ending, with the looming specter of recurrent battery replacements haunting my thoughts, each costing a further £70. Reflecting on this tumultuous journey, I find myself grappling with the stark realization that the essence of luxury should not be synonymous with the disillusionment I have experienced. The lackluster support from a purportedly esteemed watch manufacturer has left me questioning the viability of persevering, contemplating if salvaging this endeavor is a futile pursuit. In recounting my narrative, I offer an earnest account of my encounters with the Maurice Lacroix Moonphase watch, cautioning fellow enthusiasts to traverse this path with vigilance and discernment, lest they too find themselves ensnared in a web of unmet expectations and unanticipated costs.


The official website of Maurice Lacroix,, offers a wide range of luxury watches and accessories for men and women. Established in 1975, Maurice Lacroix has gained recognition for its high-quality craftsmanship, innovative designs, and attention to detail. The website serves as a comprehensive platform for customers to explore their extensive collection and make secure online purchases.

Pros and Cons

  • Wide selection of luxury watches and accessories
  • High-quality craftsmanship and innovative designs
  • User-friendly website with easy navigation
  • Secure online transactions
  • Responsive customer service
  • Relatively high price range
  • Limited customization options for watches

User Experience

The website offers an excellent user experience with its intuitive interface and streamlined navigation. Users can browse various categories, search for specific products, and view detailed product information. The website is visually appealing and allows customers to customize their search based on preferences such as material, color, and price range. The checkout process is straightforward, ensuring a hassle-free experience for users.

Pricing and Value for Money

Maurice Lacroix watches are positioned as luxury timepieces, and therefore, the pricing reflects the brand's exclusivity and craftsmanship. The price range varies depending on the model, complications, and materials used. While the watches may be relatively expensive, they offer exceptional value for money due to their superior quality, precision movements, and timeless designs.

Customer Service

Maurice Lacroix is committed to providing excellent customer service. The website offers various avenues for customer support, including a dedicated contact form, email, and phone support. The customer service team is highly responsive, addressing inquiries, concerns, and warranty-related issues promptly and professionally. Customers can rely on their support for any assistance they may require throughout their purchase journey.

Product Quality and Selection

Maurice Lacroix is renowned for its exceptional product quality. Each watch undergoes rigorous testing to ensure accuracy, durability, and reliability. The brand combines traditional Swiss watchmaking techniques with innovative technology, resulting in timepieces that are both aesthetically pleasing and precise. The website showcases an extensive selection of watches, catering to various styles, preferences, and occasions.

Website Usability

The website's usability is top-notch, featuring a clean and modern design that aligns with the brand's image. Navigation is seamless, with clear categories and filters to help users find their desired products effortlessly. Product pages provide detailed information, including specifications, features, and high-resolution images. The website is optimized for various devices, ensuring a consistent experience across desktops, tablets, and mobile devices.

Returns and Exchanges

Maurice Lacroix offers a comprehensive returns and exchanges policy to provide customers with peace of mind. Customers can return or exchange unworn and undamaged products within a specified timeframe, accompanied by the original packaging and documentation. The brand aims to facilitate a smooth and hassle-free return or exchange process, ensuring customer satisfaction.

Promotions and Discounts

The website occasionally offers promotions and discounts, allowing customers to enjoy special prices on selected watches or accessories. These promotions may be seasonal or related to specific events, providing customers with opportunities to purchase their desired Maurice Lacroix timepieces at a reduced price. Customers are encouraged to keep an eye on the website or subscribe to the newsletter to stay updated on these offers.


Maurice Lacroix has built a strong reputation in the luxury watch industry over the years. With a rich heritage and commitment to craftsmanship, the brand has garnered respect and admiration from watch enthusiasts and collectors worldwide. Their dedication to precision, quality, and innovation has resulted in numerous accolades and recognition within the industry.

Payment Options

Maurice Lacroix offers secure and convenient payment options on their website. Customers can make purchases using major credit cards, including Visa, Mastercard, and American Express. The website also supports PayPal as an alternative payment method, ensuring flexibility and ease of transaction for customers.

Loyalty Programs

Maurice Lacroix does not currently offer a dedicated loyalty program. However, customers can join the brand's newsletter to receive exclusive updates, special offers, and invitations to events. By subscribing, customers can stay connected with the brand and be the first to know about new releases and limited editions.

Customer Reviews

Customer reviews play a crucial role in establishing trust and credibility. While specific customer reviews may vary, overall, Maurice Lacroix has received positive feedback from customers. The brand's watches are often praised for their exquisite design, precision, and durability. The customer service team also receives recognition for their responsiveness and professionalism.

Community Involvement

Maurice Lacroix actively participates in community involvement and philanthropic initiatives. The brand collaborates with various charitable organizations and sponsors events that promote arts, culture, and social causes. Their involvement in the community showcases their commitment to making a positive impact beyond the realm of luxury watches.

Shipping and Costs

Maurice Lacroix offers worldwide shipping to ensure customers can enjoy their products regardless of location. Shipping costs may vary depending on the destination and shipping method chosen. The website provides estimated delivery times and offers package tracking for added convenience. Customers should review the shipping information during checkout to determine the exact costs and shipping options available. In conclusion, provides a seamless online shopping experience for those seeking luxury watches of exceptional craftsmanship and design. The website's user-friendly interface, extensive product range, attentive customer service, and commitment to quality make it a reliable platform for watch enthusiasts. While the pricing may be on the higher end, the value for money, reputation, and overall customer satisfaction reflect the brand's expertise, authoritativeness, and trustworthiness in the luxury watch industry.