Users Voice for Maurices

43% users rated Terrible
0% users rated Poor
8% users rated Average
3% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Maurices
Maurices Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 3.8 2.4 3.8 4.5 2.3
Oct 2022 2 4.2 2.6 4 4.7 3.6
Nov 2022 3.4 2.8 4 3.3 4.2 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 1 3.4 2.6 2.7 3.3 5
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Detailed Maurices Review by

Introduction

Maurices.com is a women's clothing and accessories retailer that offers trendy and stylish outfits for every occasion. With over 1,000 stores across the US, it has established an online presence that caters to women of all shapes and sizes.

Pros and Cons

Pros:
  • Wide range of clothing options including plus-size and petite sizes
  • Free shipping to stores for pick up
  • Great deals and promotions throughout the year
Cons:
  • Some customers have reported issues with shipping and delivery
  • Some items can be pricey

User Experience

Maurices.com offers a user-friendly experience with clear navigation and search functions. The site also offers personalized recommendations based on browsing and purchase history.

Pricing and Value for Money

Maurices.com offers a range of pricing with some items priced affordably, while others may be more expensive. However, customers can take advantage of regular sales, promotions, and discounts which make the site more affordable overall.

Alternatives

Some alternative sites that offer similar styles and products include Forever21 and Charlotte Russe.

Customer Service

Maurices.com offers customer service via phone, email, and live chat. There are also FAQs available on the site for quick answers to common questions.

Product Quality and Selection

The product selection on maurices.com offers a range of options from casual wear to formal attire. The quality is generally good, but some customers have reported issues with sizing and fit.

Website Usability

The site is easy to navigate, with clear and concise product descriptions and images. The shopping cart and checkout process is also straightforward.

Returns and Exchanges

Maurices.com offers free returns and exchanges within 60 days of purchase, making it easy for customers to try items at home.

Promotions and Discounts

Maurices.com offers regular promotions and discounts throughout the year. Customers can sign up for the email newsletter to stay informed about upcoming sales.

Reputation

Maurices.com has a solid reputation for delivering quality products and excellent customer service. It has established a loyal and satisfied customer base through its retail stores and online presence.

Payment Options

Maurices.com accepts payment through major credit cards, PayPal, and gift cards.

Loyalty Programs

Maurices.com offers a loyalty program called MyMaurices Rewards that allows customers to earn points on purchases that can be redeemed for discounts and exclusive offers.

Customer Reviews

Customer reviews on the site are generally positive, with customers praising the quality of the products and the customer service offered by the site.

Community Involvement

Maurices.com actively participates in community involvement through donations, sponsorships, and volunteer work.

Shipping and Costs

Maurices.com offers free standard shipping for orders over $50, with expedited shipping available for an additional cost. Shipping times can vary depending on location and shipping method.

Maurices Recent User Reviews

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Reviewer Name: Belinda Manuel

Review Submission Date: 2022-12-02

Review Title: WORST CUSTOMER SERVICE EVER!!!!
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Review Description: WORST CUSTOMER SERVICE EVER!!!!! I WILL NEVER ORDER FROM THIS HORRIBLE COMPANY AGAIN!!!!!!!

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Reviewer Name: Jeannette Shontell

Review Submission Date: 2022-10-31

Review Title: I have been a cardholder for 13 years
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Review Description: I have been a cardholder for 13 years. The problem I am having is that I have been locked out of my account for months! All I get from customer service is that their password resets are handled by another company. Maurice's has known of this issue for awhile and will not take the necessary steps to correct this problem! I am paying off my card and will no longer do business with this company!

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Reviewer Name: Donatella Baglo

Review Submission Date: 2022-10-05

Review Title: So tired of the Maurice in Cambridge…
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Review Description: So tired of the Maurice in Cambridge Minnesota opening my packages when I go in to pick up an online order!!! I've called several times and spoke to the store manager which seems to change frequently! I've told them at the check out counter not to open my items and ignore me and continue to do so!!! I spend a lot of money at Maurices!!! No other Maurices store I shop at does this!!!

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Reviewer Name: Laura Kay Duehlmeier Kettenrin

Review Submission Date: 2022-09-21

Review Title: Disgruntled customer …
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Review Description: I order items and they ship to the store, and the store can't ever find it. They have you call maurices and you wait 20 min. Then they put you on hold 2-3 times and tell you your order was shipped to the store, but they can refund or reorder. I asked for a reorder and I am put on hold again and they come back and say it is no longer available!! This had happened far too many times. I love they clothing but obviously the company has problems.

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Reviewer Name: Karen Ann

Review Submission Date: 2022-09-12

Review Title: The standard shipping is extremely…
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Review Description: The standard shipping is extremely slow. This may be the carrier’s fault. I will review the clothes, if I ever receive them.

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Reviewer Name: Michelle Bray

Review Submission Date: 2022-07-25

Review Title: I received excellent help from LaShea…
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Review Description: I received excellent help from LaShea and Theresa in the Saratoga Springs, Utah .

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Reviewer Name: KMP

Review Submission Date: 2022-05-09

Review Title: Disappointment. …
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Review Description: I was so disappointed in my latest shopping experience. I was not properly greeted when I came into the store, no one offered to tell me of latest promotions, no sales associate to check on how I was doing, wanted to use dressing room and just had to walk in and use one. No friendly associates couldn't find any to help. This is my first greatest disappointment! Not sure if I will return. Prices have really jumped and quality just isn't the same. So sad.Wausau, WI

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Reviewer Name: Mika

Review Submission Date: 2021-09-13

Review Title: July 2021 I bought about $250 worth of…
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Review Description: July 2021 I bought about $250 worth of clothes not on sale three shirts and a pair of pants pan rep at the slightest pressure yes they are distressed but the material is rotten the blouses I got Every one of them should have about three more buttons it is almost 2 1/2 and then one blouse 3 inches apart from the buttons I had bought the last time at Maurices

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Reviewer Name: CONNIE NEWSOME

Review Submission Date: 2021-07-06

Review Title: I received 4 shirts the black one (my…
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Review Description: I received 4 shirts the black one (my fav people call me Aunt) it said wash before wearing it. I did several times and each time I wore it my skin was black. I use to love Maurice's but lately the clothes are cheap and not of good material. Tag reads made In China. I’m done with Maurice’s clothes cost 3 times the $ but no better than a local store.

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Reviewer Name: Kayla

Review Submission Date: 2021-06-10

Review Title: Went above and beyond
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Review Description: Went above and beyond! My package was sent back because of a “faulty” address. I contacted maurices and they were able to send out a new package and gave me extra points on my maurices for rewards! So incredibly kind.