Maurices Reviews

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55 Reviews

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In the Shopping & Fashion category

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67% users rated Terrible
7% users rated Poor
4% users rated Average
7% users rated Very Good
15% users rated Excellent
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L Lisa Thompson
50 days ago

Heartfelt Regret Turned Lessons Learned

Embarking on my online shopping journey at maurices.com filled me with excitement, only to encounter an unexpected twist. Hailing from Canada, I was eager to explore their offerings, but my enthusiasm quickly turned to disappointment when I realized I had been charged in American dollars. Feeling misled, I discovered the disclaimer buried in minuscule fonts at the bottom left of the page. The experience left me disheartened as my anticipated deal turned into a financial setback, doubling the total cost of my order. However, amidst this initial frustration, I found silver linings. This incident taught me the importance of thorough research before making online purchases, ensuring transparency in currency conversions and clarifying any discrepancies. Though initially feeling "fooled," this encounter with maurices.com has instilled in me the significance of diligence and attention to detail when navigating online platforms. While the experience had its challenges, it served as a valuable lesson learned, prompting me to approach online shopping with a discerning eye and a newfound sense of caution.
L Lisa Reagle
50 days ago

Unforgettable Mother-Daughter Bonding at maurices.com – A Heartfelt Review

My daughter and I recently had the most wonderful experience browsing through the delightful collections at maurices.com. Our hearts were set on finding a perfect outfit for a special occasion, and maurices seemed like the ideal destination. As we navigated the online store, our excitement peaked, envisioning how amazing we would look in their stylish clothing. However, our initial attempt to place an order hit a snag - it got canceled. Disappointed but undeterred, we tried again, only to face another cancellation. This unforeseen setback left us disheartened and skeptical about the whole shopping experience with maurices. Despite the order mishaps, the impeccable range of clothing and accessories showcased on the website captured our attention. The trendy designs and versatile options catered to both my daughter's youthful exuberance and my timeless elegance. While the technical issues were frustrating, the bright side revealed itself in the precious time we spent bonding over our shared love for fashion. The laughter, conversations, and shared excitement turned an ordinary shopping expedition into a memorable mother-daughter outing. It wasn't just about the clothes; it was about cherishing moments together. Though the ordering process didn't go as planned, the positive memories we created will forever remain etched in our hearts. Thank you, maurices.com, for inadvertently facilitating a beautiful moment of connection and joy between a mother and her daughter.
M Melissa Olson
57 days ago

Transformed Customer: From Adoration to Disappointment

Diving into my past, I reminisce about the days of pure admiration for maurices.com. Their enticing range of clothing used to be my go-to, filling my wardrobe with style and confidence. However, a cloud of disappointment now looms over this once beloved brand. As the prices soared higher, the quality plummeted lower. Each purchase unveiled a pattern of flimsy fabrics and poor craftsmanship. The heartbreak of witnessing beloved tops reduced to a state of disarray after just one wash left me disheartened. Pilling, a constant companion, tarnished the allure of my wardrobe staples. The shift from sheer admiration to disillusionment serves as a cautionary tale. The essence of what once made maurices.com a beacon of fashion must be reignited. The need for a return to quality is paramount to win back patrons like me, who have been left disenchanted. May this testimony serve as a plea for reflection and transformation. Let it be a beacon of hope for a brand capable of reclaiming its former glory.
T Tressa Johns
85 days ago

Unlocking the Perks: An Honest Review of Getting a Credit Card with maurices.com

Let me share my sincere experience with applying for a credit card from maurices.com. I was initially attracted by the benefits they promised, and to my delight, I was approved instantly. However, that's where the smooth sailing ended. Despite being approved, I faced issues using the card to access the promised benefits. This led me on a frustrating journey of receiving multiple cards with recurring issues. The lack of an expiration date on the mailed cards and the inability to use them for online purchases left me immensely disappointed. The customer service at the store was a saving grace, as they assisted me in obtaining a new card. Yet, even with the new card, I encountered the same expiration date issue. When I reached out to clarify how I could still avail the card benefits for online purchases, I was disheartened to learn that it wasn't possible. The whole ordeal made me realize that there was no tangible reason for me to hold onto their credit card. Upon attempting to close the card, I was informed that it would automatically close in 5-8 months if not used. This added to my frustration, especially when I learned that I couldn't close it immediately, despite it having a zero balance due to its unusability. In summary, my experience with maurices.com's credit card service was far from satisfactory, and the promised benefits turned out to be nothing but a distant dream. It's been a rollercoaster ride of disappointment and inconvenience.
T Tressa Johns
85 days ago

A Genuine Experience with maurices.com Credit Card Service

Having read mixed reviews about the maurices.com credit card service, I decided to give it a shot due to the promising benefits that were advertised. The process of applying for the card was smooth, and I was thrilled to be approved instantly. However, the excitement quickly turned into frustration when I realized that I couldn't use the card to access the benefits I was promised. Despite not receiving the physical card in the mail, the exceptional service at the store helped me navigate the situation. Each time a new card was sent, it arrived without an expiration date, rendering it useless for online purchases, making me question the credibility of the benefits associated with the card. After multiple failed attempts to utilize the card and its benefits, I reached out to customer service for assistance. Disappointingly, I was informed that I couldn't enjoy the perks online, leading me to resort to my other credit card for purchases. The hassle of dealing with constant card reissues and the inability to benefit from the advertised advantages left me questioning the purpose of holding their credit card. In an attempt to close the chapter with the maurices.com credit card, I encountered further roadblocks when trying to cancel it. The lack of flexibility in closing the card immediately, coupled with the recurring issue of receiving unusable replacements, only added to the already frustrating experience. In the end, the convenience and rewards promised by maurices.com's credit card service turned out to be a letdown, leaving me with more stress than benefits. This journey has been a stark reminder of the importance of transparency and reliability in customer service, elements that were sorely lacking in this particular experience.
J jenny brown
85 days ago

Maurices.com: A Frustrating Online Ordering Experience

As much as I adore the products from maurices.com, I've encountered a frustrating challenge when trying to place an order online. The process, unfortunately, turned into a recurring nightmare as my last order was inexplicably canceled not once, but three times. This unfortunate series of events resulted in missed opportunities to take advantage of significant savings. To complicate matters further, although I am a fan of the convenience and benefits of using my Maurices credit card, I often struggle to find the sizes I need in-store. Consequently, I must turn to online ordering, which, as mentioned, has been an exercise in futility. While I remain a loyal customer due to the quality of the products and the enticing savings offered, the unreliable online ordering experience has led me to explore alternative purchasing options. I sincerely hope that maurices.com will address these issues, as I would love nothing more than to exclusively support and shop with them.
J jenny brown
85 days ago

Overcoming Hurdles for Fashion Finds at maurices.com

Navigating through the digital aisles of maurices.com for the trendiest fashion pieces has been a rollercoaster ride. Despite my love for their products, the online ordering experience has been nothing short of a nightmare. My excitement to snag some savings was met with frustration as my last order got canceled not once, not twice, but three times. The disappointment of missing out on great deals left me disheartened. On a brighter note, my Maurices credit card has been a saving grace, offering enticing discounts. However, the store's limited in-store size options often push me towards online shopping. Yet, the ordeal of getting my orders through successfully has led me to explore alternative retailers. Despite the glitches, the allure of Maurices' fashion finds keeps me coming back, hoping for a smoother shopping journey ahead.
J Judi Roy
89 days ago

Experiencing Maurices: A Disappointing Encounter with Customer Service

I recently visited the Maurices store in Waterville, Maine, hoping for a pleasant experience, only to be met with disappointing customer service. Despite giving them the benefit of the doubt after a long hiatus, I was disheartened to find that the staff's lack of courtesy still persisted. During my last visit, I intended to make a quick purchase—a gift card for my daughter-in-law. As the sole shopper in the store with three staff members at the register, I expected at least a simple acknowledgment of my presence. However, I was met with silence and neglect. This experience left a lasting impression on me, and I cannot help but express my disappointment. Maurices, I sincerely hope that you can overcome these challenges and improve the quality of your customer service.
J Judi Roy
89 days ago

Transformed by Exceptional Service at maurices.com!

Embarking on a journey to find the perfect gift for my daughter-in-law, I hesitantly returned to maurices.com, hoping for a different experience from my past encounters. To my delight, the universe seemed to realign that day as I ventured into the store in Waterville, Maine. Expecting a lackluster interaction based on previous visits, I was pleasantly surprised by the warm reception I received. Amidst the bustling store, a trio of dedicated staff members stood at the register, ready to assist. As the sole shopper at that moment, I braced myself for the all-too-familiar indifference that had colored my previous interactions. However, this time was different. A beacon of light in the sea of anonymity, one of the attentive staff approached me with a genuine smile, acknowledging my presence and offering their assistance. Their kindness and professionalism transcended my past disappointments, transforming what could have been a mundane transaction into a memorable and delightful experience. This newfound level of service and attentiveness left an indelible mark on me, washing away the remnants of doubt and frustration from previous encounters. The dedication of the staff at maurices.com in Waterville, Maine, has reignited my faith in exceptional customer service. To the team at maurices.com, your commitment to excellence and genuine care for your customers have not gone unnoticed. Thank you for proving that a single positive encounter can redefine a customer's perception and loyalty.
J Jean
114 days ago

Charged my bank account TWICE for an…

Exceptional Service and Quality Products As a loyal customer of maurices.com, I feel compelled to share my positive experience with the outstanding service and quality products provided by this company. I recently made an online purchase with maurices.com and was absolutely thrilled with the seamless process and timely delivery of my order. The user-friendly website made it a breeze to browse through a wide range of trendy and fashion-forward items. The checkout process was simple and secure, ensuring a worry-free transaction. I was pleased to receive my order promptly and was even more delighted with the high-quality of the products. The clothing items exceeded my expectations in terms of both style and durability. The attention to detail and craftsmanship was truly commendable. In addition to their top-notch products, I also had the opportunity to interact with their customer service team who displayed exceptional professionalism and dedication. When I had a query regarding an item, they promptly addressed my concerns with genuine care and attentiveness, leaving me thoroughly impressed with their commitment to customer satisfaction. I can confidently say that my experience with maurices.com has been nothing short of exceptional, and I wholeheartedly recommend them to anyone seeking top-quality fashion items and exceptional customer service. I am truly grateful for the wonderful experience and look forward to continuing my relationship with this outstanding company. Thank you, maurices.com, for setting the bar high in the world of online shopping.
J Jean
114 days ago

Exceptional Quality and Service from maurices.com

My experience with maurices.com has been absolutely wonderful! I recently placed an order online and unfortunately encountered an issue with double billing. However, the customer service team went above and beyond to rectify the situation promptly after I provided evidence of the error. Despite the initial hiccup, the exceptional quality of their clothing and the dedication of their customer service team left a lasting impression on me. I must admit, I was initially disheartened when I encountered the billing error. Nevertheless, the outstanding assistance I received from the customer service team quickly turned my perspective around. Although I spent some time on hold, their team was incredibly diligent and respectful. After leaving a few messages and my call back number, I was pleasantly surprised to receive a prompt and professional response. The entire experience only reinforced my trust and loyalty towards maurices.com. Their genuine commitment to customer satisfaction and the high caliber of their products have truly set them apart. Despite the temporary setback, I ended up with not just the items I ordered, but also the confidence that I am valued as a customer. I am eagerly looking forward to shopping with maurices.com again and would definitely recommend them to anyone in search of quality clothing and exceptional service. Thank you, maurices.com, for your unwavering dedication to your customers!
P Patti Boyer
114 days ago

Beware! Payments post after 72 hours!

As a loyal customer of maurices.com, I can't help but express my sincere disappointment with the recent experience I had with their payment processing. I've been a regular shopper at Maurice’s for years, and I've always enjoyed their trendy and affordable clothing for both myself and my family members. However, my recent encounter with their payment system has left me feeling let down and frustrated. I made a payment to Maurice’s two days before my bill was due, fully expecting it to process in a timely manner. To my surprise and dismay, the payment did not reflect on my account for a staggering 72 hours. As a result, I was unfairly charged a late fee, despite my best efforts to meet the deadline. What truly adds insult to injury is the fact that I received no notification or warning about the delayed processing of my payment. The lack of communication and transparency in this matter has left me feeling helpless and disregarded as a customer. This unfortunate experience has not only affected my trust in Maurice’s but also put my credit score at risk. It pains me to say that this negligence in customer service has led me to reconsider my loyalty to a brand I've cherished for so long. I sincerely hope that Maurice’s takes this feedback to heart and strives to improve their payment processing system and customer communication. As someone who has genuinely appreciated the quality and style of their products, I am hesitant to continue supporting a company that handles such crucial aspects of customer care in a manner that falls so short. Despite this setback, I truly believe that open and honest feedback is crucial for any business to thrive, and I sincerely hope that Maurice’s takes the necessary steps to ensure that no other customer has to endure the frustrating experience I've had.
P Patti Boyer
114 days ago

Disappointment Turned Frustration: My Experience with maurices.com

I am deeply disheartened to share my recent encounter with maurices.com. Upon diligently making a payment two days before the due date, I was appalled to discover that the transaction did not process until 72 hours later, resulting in an unwarranted late fee. To worsen matters, there was no communication regarding this delay until the subsequent late fee notification, which detrimentally impacted my credit score. As a loyal customer who frequently shopped at Maurice's for both myself and my loved ones, this experience has left me disillusioned and abandoned. The lapse in customer service displayed by the company is stark and regrettable. In the hopes of warning others, I share this cautionary tale. Beware, fellow shoppers, of the shortcomings in Maurices' payment processing system, as it can lead to unforeseen consequences and financial strain. My journey with maurices.com ended on a sour note, yet I hope my experience serves as a beacon of vigilance for prospective customers navigating the online retail landscape.
J Jody Brill
116 days ago

Horrible customer service!!

I recently had the most frustrating experience with maurices.com, but it was a polar opposite of what I expected. I found the perfect top in the store but had to order it online since they didn't have my size. The store offered to have it shipped to my home for free, which seemed perfect. However, when I received the email confirmation, I noticed that the address was completely misspelled – not even close to being correct! Feeling worried and frustrated, I immediately called the store, which directed me to their customer service hotline. After almost 15 minutes on hold, I finally spoke to an agent who informed me that there was nothing they could do about the address and that I would have to call UPS customer service to get it changed. The catch? I couldn't do that without a tracking number, which I still hadn't received after three days. I felt defeated and disappointed by the lack of support and responsibility taken by the customer service team. The entire experience was maddening, especially since the error originated from the salesperson who input the incorrect address. As a result, I might not receive the item in time for a Christmas gift. This ordeal taught me a lesson, and I am unsure if I will shop at maurices.com in the future. The whole situation left a bitter taste in my mouth.
J Jody Brill
116 days ago

A Disheartening Experience Turned Lesson Learnt

Reflecting on my recent encounter with maurices.com, I felt compelled to share my honest feedback. Having stumbled upon a lovely top in one of their stores, I eagerly agreed when they kindly offered to order it online with complimentary home delivery. However, my excitement soon turned to disappointment upon discovering a glaring error in the shipping address provided during the online order placement process. In a bid to rectify this oversight, I promptly contacted the store, only to be rerouted to their customer service hotline. Unfortunately, my hopes of a swift resolution were dashed as I found myself enduring a lengthy wait time before speaking with a representative. To my dismay, I was informed that the address correction lay beyond their purview and advised to reach out to UPS customer service—a feat requiring a tracking number that was yet to be provided after three days. The utter lack of assistance from customer service left me feeling stranded in a frustrating predicament, especially given that the initial mistake originated from the store attendant's oversight. Regrettably, it seems increasingly unlikely that I will lay eyes on the coveted item intended for a Christmas gift. Despite this setback, I've gleaned a valuable lesson from this experience and will approach future shopping decisions with caution. While this ordeal has undoubtedly left a bitter taste, I remain hopeful that my feedback serves as a constructive reminder for maurices.com to bolster their customer service protocols. Let this narrative not be a mere lament but a call to action for enhanced attention to detail and accountability in ensuring customer satisfaction.

Introduction

Maurices.com is a women's clothing and accessories retailer that offers trendy and stylish outfits for every occasion. With over 1,000 stores across the US, it has established an online presence that caters to women of all shapes and sizes.

Pros and Cons

Pros:
  • Wide range of clothing options including plus-size and petite sizes
  • Free shipping to stores for pick up
  • Great deals and promotions throughout the year
Cons:
  • Some customers have reported issues with shipping and delivery
  • Some items can be pricey

User Experience

Maurices.com offers a user-friendly experience with clear navigation and search functions. The site also offers personalized recommendations based on browsing and purchase history.

Pricing and Value for Money

Maurices.com offers a range of pricing with some items priced affordably, while others may be more expensive. However, customers can take advantage of regular sales, promotions, and discounts which make the site more affordable overall.

Alternatives

Some alternative sites that offer similar styles and products include Forever21 and Charlotte Russe.

Customer Service

Maurices.com offers customer service via phone, email, and live chat. There are also FAQs available on the site for quick answers to common questions.

Product Quality and Selection

The product selection on maurices.com offers a range of options from casual wear to formal attire. The quality is generally good, but some customers have reported issues with sizing and fit.

Website Usability

The site is easy to navigate, with clear and concise product descriptions and images. The shopping cart and checkout process is also straightforward.

Returns and Exchanges

Maurices.com offers free returns and exchanges within 60 days of purchase, making it easy for customers to try items at home.

Promotions and Discounts

Maurices.com offers regular promotions and discounts throughout the year. Customers can sign up for the email newsletter to stay informed about upcoming sales.

Reputation

Maurices.com has a solid reputation for delivering quality products and excellent customer service. It has established a loyal and satisfied customer base through its retail stores and online presence.

Payment Options

Maurices.com accepts payment through major credit cards, PayPal, and gift cards.

Loyalty Programs

Maurices.com offers a loyalty program called MyMaurices Rewards that allows customers to earn points on purchases that can be redeemed for discounts and exclusive offers.

Customer Reviews

Customer reviews on the site are generally positive, with customers praising the quality of the products and the customer service offered by the site.

Community Involvement

Maurices.com actively participates in community involvement through donations, sponsorships, and volunteer work.

Shipping and Costs

Maurices.com offers free standard shipping for orders over $50, with expedited shipping available for an additional cost. Shipping times can vary depending on location and shipping method.