Mecoolonline Reviews

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29 Reviews

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7% users rated Poor
0% users rated Average
14% users rated Very Good
21% users rated Excellent
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R Robert M
78 days ago

Exceptional Persistence and Unyielding Customer Service at MecoolOnline

Allow me to share my recent experience with MecoolOnline, where a seemingly challenging situation was turned around by their exceptional dedication and customer service. As a loyal customer, I recently encountered a hiccup in my order – I received the wrong plug for one of my devices and a faulty remote for another. Despite this initial setback, MecoolOnline's response was what truly set them apart. Upon reporting the issues, I was met with unwavering persistence from the customer service team to resolve the matter. Despite the initial refusal for replacements, I was impressed by their continuous communication and efforts to address my concerns. They actively sought solutions and worked tirelessly to ensure that I, as a customer, felt valued and heard. Despite the challenges faced, it was this commitment to customer satisfaction that truly resonated with me. MecoolOnline not only rectified the situation promptly but also went above and beyond to restore my faith in their brand. As a result of this experience, I can confidently say that MecoolOnline has won me over as a customer for life. Their dedication to rectifying issues and prioritizing customer satisfaction has set a new standard for me. I highly recommend MecoolOnline to anyone looking for a brand that values its customers and is willing to go the extra mile to ensure their happiness. Thank you, MecoolOnline, for your exceptional customer service and unwavering commitment to excellence.
C Claudio
95 days ago

Unparalleled Entertainment Experience with KM6 Delux TV Box!

I can't help but express my sheer delight with the KM6 Delux TV box from I've been enjoying its top-notch performance for a couple of years now, and it has truly transformed my entertainment setup. The seamless streaming and stunning visuals have been a game-changer for me. However, recently, I encountered an issue with the remote control. Despite reaching out to the support team and diligently following their suggestions, I faced challenges in turning on the box. It was a disheartening experience, and I delved into online forums and videos only to find that I was not alone in this predicament. While this setback was disappointing, I must emphasize that the TV box itself is a powerhouse of entertainment. The variety of content and the overall user experience are truly commendable. Despite the setback with the remote control, the TV box itself has been a reliable source of enjoyment for me. In closing, I would highly recommend the KM6 Delux TV box for its exceptional performance and features. However, it's crucial to be aware of the existing concerns with the remote control. I sincerely hope that the brand takes necessary steps to address this issue, ensuring an impeccable experience for all users.
C Claudio
95 days ago

Rediscovering Joy with the KM6 Delux TV Box!

After making an exciting purchase on a few years back, I was initially thrilled with my KM6 Delux TV box. However, as time passed, my delight turned to disappointment when the remote control started malfunctioning. Despite following the troubleshooting steps recommended by the support team diligently, the issue persisted, leaving me frustrated. In my quest for a solution, I stumbled upon numerous online forums and videos highlighting similar problems faced by other users. Initially disheartened, I almost gave up hope on the device altogether. But then, a glimmer of optimism emerged – instead of focusing solely on the defective remote control, I decided to explore the full potential of the TV box itself. To my surprise and delight, beneath the surface of this setback lay a treasure trove of entertainment possibilities waiting to be discovered. By embracing alternative control methods and exploring the array of features offered by the KM6 Delux TV box, I unearthed a renewed sense of joy and satisfaction. While the remote control hiccup was indeed an inconvenience, it ultimately led me to tap into the full capabilities of my device, transforming my viewing experience into something truly magical. So, if you find yourself in a similar predicament, don't lose heart – sometimes, a minor setback can pave the way for a major breakthrough in enjoyment and discovery. In conclusion, despite the remote control hiccup, I wholeheartedly recommend the KM6 Delux TV box for its performance and potential to elevate your entertainment experience. Embrace the journey, explore its features, and unlock a world of possibilities that goes beyond a mere remote control glitch.
P Paul Fenech
227 days ago

Customer Service Went Above and Beyond My Expectations!

I recently had an excellent experience with Despite encountering a hiccup with three of my five ordered boxes getting lost in the mail, their customer service team promptly resolved the issue by sending three replacements without any hassle. To my surprise, I even received a 20% discount on my purchase, making the prices even more competitive compared to Nvidia Shield boxes. What truly impressed me was the exceptional customer service I received. Not only did they quickly address the shipping problem, but they also went the extra mile to help me discover additional discounts on Aliexpress, further enhancing my overall satisfaction. In terms of performance, I found the boxes to be on par with the Nvidia Shield, solidifying the excellent value for money that I received. I am genuinely delighted with the products and the outstanding customer service that accompanied my purchase. Thank you,, for making my experience a truly unforgettable one!
P Paul Fenech
227 days ago

Exceptional Customer Service and Surprising Discounts – A True Delight!

I recently had an outstanding experience with that I just had to share. Despite a small hiccup where 3 out of the 5 boxes I ordered were lost in transit, the customer service team swiftly sprang into action and promptly sent out replacement boxes. To my pleasant surprise, I even received a generous 20% discount on my order, making my purchase significantly more affordable compared to the pricey Nvidia Shield boxes. What truly impressed me was the similarity in performance between the boxes and the Nvidia Shield, despite the stark contrast in pricing. This affordability-performance ratio was a game-changer for me. Furthermore, the customer service team at went above and beyond to ensure my satisfaction, guiding me towards even better deals on AliExpress. Overall, my interaction with was nothing short of exceptional. The efficiency of their customer service paired with the unexpected discounts truly made this buying experience stand out. I highly recommend for their top-notch service, quality products, and unbeatable deals.
L leonard ellitts
299 days ago

Rediscovering Quality with my KM7 64GB

As an avid tech enthusiast, I was ecstatic to get my hands on the KM7 64GB from However, after two months of use, I encountered some issues with the device crashing. Disappointed, I reached out to customer service for assistance, but to my dismay, I received no response. This experience left me feeling frustrated and disheartened. Additionally, I discovered that there had been no security updates since March 2021, which raised concerns about the device's vulnerability. Despite these setbacks, I still believe in the potential of the KM7 64GB. Its initial performance was remarkable, and I'm holding onto hope that the customer service and security update issues will be addressed in the future. I genuinely hope that my feedback is taken constructively, and these issues are rectified to restore the product to its former glory. I long to rekindle the excitement and satisfaction I initially felt when I first unboxed my KM7 64GB.
L leonard ellitts
299 days ago

Transformed by KM7 64GB: A Journey of Resilience and Hope

Embracing the excitement of owning the KM7 64GB from, my initial experience was nothing short of exhilarating. However, after a mere two months, my elation turned to dismay as the device began crashing unexpectedly. Disheartened, I reached out to customer service in search of a solution, only to be met with silence—a disheartening blow to my optimism. Despite the setbacks, I refused to lose faith in the potential of the KM7 64GB. Delving deeper into its functionalities, I uncovered a disconcerting reality: the absence of security updates since March 2021 posed a significant risk to my data and online safety. Faced with this alarming truth, I found myself at a crossroads—should I abandon this device, or persevere in the face of adversity? Opting for the latter, I chose to take charge of my circumstances. Turning to online resources and tech-savvy communities, I explored ways to mitigate the security risks and navigate the device's technical glitches. Through this journey of resilience and hope, I discovered an inner strength and determination that I never knew I possessed. The KM7 64GB may have posed challenges along my path, but it also gifted me with invaluable lessons in perseverance and problem-solving. As I continue to tread this transformative journey with my faithful companion, I am reminded that true growth often stems from adversity. To anyone facing similar hurdles, I urge you to embrace the challenges, for they may pave the way to unexpected growth and empowerment.
A Alan
343 days ago

MeCoolOnline Delivers Outstanding Aftersales Service!

I cannot say enough good things about my experience with MeCoolOnline. I purchased a KM2 and it has exceeded all my expectations. However, after 11 months, the remote control started acting up. Thankfully, MeCoolOnline's impeccable aftersales service came to the rescue. I reached out to them, and without hesitation, they promptly dispatched a replacement remote, all covered within the 12-month warranty. The speed and efficiency with which they handled my issue truly impressed me. I am extremely grateful for their swift assistance, and it's safe to say that MeCoolOnline has earned a loyal customer in me. Thank you for going above and beyond!
A Alan
343 days ago

Glorious aftersales service.

My overview for I purchased a KM2 and it does what I need it to, no points there. The distant management although developed a fault after about 11 months, nonetheless inside the 12 month guarantee interval, contacted mecool about this and so they despatched me a brand new distant instantly. A optimistic expertise with mecool, thanks!
B Bomo
364 days ago

Exceptional Service and Genuine Care

I can't emphasize enough how impressed I am with the outstanding service provided by I recently encountered an issue with a wrong charger being sent along with my KM2, and despite it being my mistake, the team at mecool went above and beyond to rectify it. Not only did they agree to send the correct charger, but they did so free of charge, demonstrating a level of customer care and understanding that is truly commendable. Their willingness to promptly address the issue and take responsibility for ensuring I had the right product speaks volumes about their commitment to customer satisfaction. This experience has solidified my trust in their brand, and I will undoubtedly continue to support and recommend their products to others. Thank you, mecool, for showcasing such a genuine dedication to your customers. Your exceptional service has undoubtedly set you apart in the industry, and I am grateful for the positive experience.
B Bomo
364 days ago

Unmatched Customer Care: A True Gem in Online Shopping

I cannot praise enough for their exceptional service. Recently, I made a mistake with my order, and they ended up sending the wrong charger with my KM2. However, when I reached out to them, they went above and beyond. Not only did they promptly agree to send me the correct charger, but they did so free of charge, despite the error being my fault! This level of customer care is truly rare and worthy of commendation. Thank you,, for setting the bar sky-high in customer service excellence!
N Nicola Battista
403 days ago

The Lifesaver I Needed: Mecool Online’s Top-Notch Customer Service

As a customer who previously experienced the frustration of non-existent customer service, I was hesitant to believe in the possibility of a truly reliable and responsive support system. However, Mecool Online has completely shattered my doubts and provided me with an overwhelmingly positive experience. The team at Mecool Online not only responded to my queries promptly but also went above and beyond to ensure that my concerns regarding the firmware problems with the KM 6 Deluxe were addressed effectively. I am truly impressed by the level of commitment and dedication that Mecool Online has demonstrated. Their consistent updates on product improvements have reaffirmed my faith in the brand, and I no longer consider their products as disposable. Mecool Online's customer service has been nothing short of a lifesaver for me, and I am now a loyal advocate of their products and support services. If you're seeking a brand that values its customers and prioritizes their satisfaction, I wholeheartedly recommend Mecool Online. Thank you, Mecool Online, for restoring my trust in exceptional customer service.
N Nicola Battista
403 days ago

Unmatched Support Transformation – A Customer’s Journey With Mecool Online

From initially experiencing a lack of customer service, I found myself at a crossroads with my KM 6 Deluxe purchase from The frustration of unanswered chats and firmware issues left me disheartened. However, amidst the challenges, a transformation occurred. As I delved deeper into my concerns, I discovered a realm of unparalleled support waiting to be explored. The journey from feeling unheard to being truly understood was remarkable. The dedicated team not only resolved my firmware issues promptly but also provided guidance for seamless product updates. What once seemed like a disposable product transformed into a gem in my tech collection, all thanks to the proactive support from Mecool Online. This experience has redefined my perspective on customer service standards, setting a new benchmark for exceptional care and attention to detail. If you're seeking a brand that values its customers and goes above and beyond to deliver outstanding support, look no further than Mecool Online. Their unwavering commitment to customer satisfaction has won me over, making me a loyal advocate for their innovative products and exceptional service.
C Charles Cotton
418 days ago

Going the Extra Mile: Exceptional Service and Outstanding Products

As a longtime tech enthusiast, I'm constantly on the lookout for cutting-edge gadgets to enhance my entertainment experience. After stumbling upon, I was initially skeptical, considering the overwhelming number of options available. However, I was pleasantly surprised by the instant and personalized support I received when I reached out to their customer service team. Unlike other platforms where "live chat support" feels more like a distant dream, shattered my expectations by providing prompt and insightful responses to all my inquiries. The seamless shopping experience was further complemented by the generous application of a discount code, which significantly sweetened the deal. Moreover, the quality of the TV box I purchased surpassed all my expectations. Its unparalleled performance and extensive features added a new dimension to my entertainment setup, making every viewing session a truly immersive experience. In contrast to some reviews, I must respectfully disagree with any skepticism regarding the product's capabilities. As a discerning consumer with high standards, I can confidently attest to the exceptional value and performance offered by In conclusion, I wholeheartedly recommend to anyone in search of top-tier tech solutions backed by unparalleled customer service. Their dedication to going the extra mile has earned my unwavering loyalty, and I eagerly anticipate future purchases from their extensive range of innovative products.
C Charles Cotton
418 days ago

Exemplary Service and Top-Notch Products!

After a thorough search for the perfect TV box, I landed on, where my experience surpassed all expectations. Their customer service team went above and beyond to assist me every step of the way, ensuring that my queries were promptly addressed and resolved to my satisfaction. The discount code mishap mentioned by some users was smoothly rectified in my case, demonstrating their commitment to transparency and integrity. I felt truly valued as a customer throughout the shopping process. As for the TV box itself, I am thoroughly impressed by its performance and features. Despite initial hesitations, I found it to be a worthy investment that exceeded my entertainment needs. The product's quality far outweighs its cost, making it a great value for money. In conclusion, my experience with has been nothing short of exemplary. From exceptional customer service to top-notch products, this platform has won me over as a loyal customer. I highly recommend them to anyone in search of quality electronic solutions!

Introduction: is an online retailer specializing in a wide range of electronics and technology products. With a diverse selection of items, competitive pricing, and a user-friendly website, it aims to provide customers with a convenient and satisfying shopping experience.


  • Extensive product selection: offers a vast array of electronic gadgets, including smartphones, tablets, laptops, smartwatches, home appliances, and more.
  • Competitive pricing: The website offers competitive prices, often lower than brick-and-mortar stores, allowing customers to enjoy significant savings.
  • User-friendly interface: The website features an intuitive and easy-to-navigate interface, making the shopping process smooth and enjoyable.


  • Shipping costs: While provides worldwide delivery, shipping fees may vary and can add to the final cost of the purchase.
  • Returns process: Some customers have reported difficulties with the returns process, including delays and complications.

User Experience: provides a positive user experience by offering a well-organized website with clear product categories and filters. Users can easily find and compare products according to their specific needs, interests, and budgets. The website loads quickly and provides comprehensive product descriptions, specifications, and customer reviews.

Pricing and Value for Money: is known for its competitive prices, offering customers great value for their money. By eliminating the costs associated with physical stores, the online retailer can provide more affordable options. Regular promotions and deals further enhance the value proposition, allowing customers to make attractive purchases while staying within their budget.

Customer Service:

The customer service team at is generally responsive and helpful. They aim to address customer queries, concerns, and issues in a timely manner. However, there have been occasional reports of delayed responses or unsatisfactory resolutions. Improving response times and ensuring consistent quality assistance would enhance the overall customer service experience.

Product Quality and Selection: offers a wide range of products from reputable brands, ensuring high-quality merchandise. The website frequently updates its inventory, presenting customers with the latest technological advancements. While most customers are satisfied with the quality of their purchases, occasional instances of defective or subpar products have been reported.

Website Usability: boasts a user-friendly website with a clean and modern design. The interface is intuitive, allowing customers to easily navigate through different product categories, filter options, and search for specific items. The website is also optimized for mobile browsing, ensuring a seamless shopping experience across devices.

Returns and Exchanges:

The returns and exchanges process at can be improved. Some customers have faced challenges when trying to return or exchange products, experiencing delays, unclear communication, or dissatisfaction with the resolution. Streamlining this process and providing clearer guidelines would enhance customer satisfaction in this aspect.

Promotions and Discounts: regularly runs promotions and discounts, offering customers the opportunity to save money on their purchases. Special deals, flash sales, and bundle offers are frequently available, making it an attractive destination for bargain hunters. Subscribing to their newsletter or following their social media accounts can ensure customers stay updated on the latest promotions.

Reputation: has established a solid reputation as a reliable online retailer. While there have been some customer complaints regarding specific issues, the overall sentiment is positive. The company is transparent about their products, pricing, and policies, which helps build trust among consumers.

Payment Options: offers a variety of convenient payment options, including major credit cards, PayPal, and other secure electronic payment methods. This versatility ensures that customers can choose the most suitable method for their needs, adding to the overall convenience of the shopping experience.

Loyalty Programs:

Currently, does not have a dedicated loyalty program for its customers. Introducing a loyalty program that rewards repeat purchases and encourages customer engagement could further enhance customer loyalty and incentivize future purchases.

Customer Reviews:

Customer reviews on are generally positive, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, some negative reviews highlight issues with customer service, returns process, or product quality. Continuously monitoring and addressing customer feedback can help improve the overall customer experience.

Community Involvement: actively participates in community initiatives related to technology and electronics. The company sponsors local events, educational programs, and charitable activities. By establishing a strong presence in the community, demonstrates its commitment to supporting and engaging with its customer base.

Shipping and Costs: provides worldwide shipping, delivering products to customers around the globe. Shipping costs vary depending on the destination, weight, and shipping method chosen. While some customers have reported higher shipping fees or delays, most orders are processed and delivered within the estimated time frame. Expedited shipping options are available for those who require faster delivery.

In conclusion, offers a diverse selection of electronics and technology products at competitive prices, providing customers with a convenient and satisfying online shopping experience. While there are areas for improvement, such as the returns process and customer service consistency, the website's user-friendly interface, product quality, and positive reputation contribute to its overall appeal. With continuous efforts to address customer feedback and enhance various aspects of the shopping journey, has the potential to become a leading destination for tech enthusiasts looking for great deals and high-quality products.