Medicalguardian Reviews

Voted Average (4/5)

948 Votes

20 Reviews

Vote Now

In the Home Health Care Service category

Pie-Chart Analysis

25% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
65% users rated Excellent
Write a review
S Shelby Bennett
52 days ago

The Miracle Response Time: A Lifesaving Experience with Medical Guardian

I cannot express the relief and gratitude I felt after experiencing the remarkable response time from Medical Guardian. When I reached out for assistance, their promptness in answering the call and the unwavering attention they provided truly amazed me. In a moment of vulnerability, their quick actions and care made all the difference. The peace of mind knowing that help is just a call away is invaluable, and I trust Medical Guardian wholeheartedly for their outstanding service. Thank you for being a reliable lifesaving companion in times of need.
B Becky David
53 days ago

When Medical Guardian Caught Me

Looking back, I can't help but feel grateful for the day when I fell down at work. It was a moment of vulnerability that I wouldn't wish upon anyone, but thanks to Medical Guardian, I was never alone in that situation. The peace of mind that comes with knowing that help is just a button push away is truly priceless. As I stumbled and felt the world spinning around me, I pressed that button on my Medical Guardian device, and within moments, assistance was on its way. The professionalism and efficiency with which the team handled my emergency was beyond impressive. They not only ensured my well-being but also offered words of comfort to soothe my nerves. Reflecting on that incident, I am filled with gratitude for Medical Guardian. Their service is not just about responding to emergencies; it's about instilling a sense of security and confidence in their users. I never imagined that a small device could make such a significant impact on my life, but now I can't imagine a day without it. Thank you, Medical Guardian, for being my safety net when I needed it the most. You truly caught me when I fell, and for that, I will always be thankful.
L Lauren Hudson
54 days ago

Guardian Angels in Disguise: A Heartfelt Account

As I sit down to write this, my heart weighs heavy with the recent turn of events that unfolded in my life, all tied to a simple phone call from an unknown number. You see, my beloved neighbor, a second mother to me, had opted for a medical guardian service, trusting that in her moments of need, help would be just a call away. Little did we know that this decision would lead to a chain of events that altered our lives forever. On that fateful day in February, a call came through, its origins masked by an unfamiliar area code. Fearing yet another scam, I hesitated to answer, unaware that on the other end lay a plea for help, a cry for life. It was only after a voicemail alerted me that I rushed to her side, only to find her in a state of utter vulnerability, fighting a battle she could not win. Despite my efforts and the delayed arrival of medical assistance, she slipped away from us a week later, leaving a void that nothing could fill. Reflecting on that moment, I couldn't shake off the thought - what if that call had displayed a recognizable name like 'Medical Guardian' or a toll-free number? What if I had picked up in that crucial minute, not five minutes later? Would the outcome have been different, would her pain have been lessened? The anguish of that day still resonates, and just when I thought the wounds were beginning to heal, another call shattered the fragile peace. An inquiry about her account, a stark reminder of her absence, served as a cruel twist of fate, highlighting the lack of empathy and understanding in a time of grief. To the company behind the calls and the service, your actions spoke volumes, revealing a disconnect that transcends mere customer interaction. In failing to provide a sense of urgency, in overlooking the human touch needed in such delicate situations, you unknowingly added to the pain of a loss that can never be undone. Pat Green, may you rest in peace, your memory forever etched in the hearts of those who cherished you. In the memory of my dear neighbor, I implore you, those reading this, to pause and reflect - in times of need, let compassion pave the way, let empathy be the guiding light. For in these small moments of connection, lies the true essence of humanity.
55 days ago

Poor customer support

My evaluate for My mother cancelled her service in July. She despatched in all of the requested paperwork. A number of instances the mentioned they by no means obtained it. Lastly, they despatched her a package deal to return the necklace. She by no means obtained her refund. November they ship her a brand new invoice. Contacted them once more for refund and so they mentioned they by no means obtained the necklace in their very own packaging. By no means tried to trace it. My mother referred to as once more and crammed out paperwork on-line with a Medical Guardian rep. Now the nonetheless say they haven’t obtained it. They refuse to offer my mother her refund. Horrible customer support and no strategy to deal with a buyer. Would by no means suggest them. One other firm profiting from the aged.
C customer
56 days ago

A Lifesaver in Every Sense: Prompt and Caring Customer Service

I cannot thank enough for their prompt response to my alert. When I needed help, they were there for me every step of the way, staying on the line until assistance arrived. Their friendly and concerned demeanor truly made a difference in a stressful situation. It's comforting to know that a company like goes above and beyond to ensure their customers' safety and well-being. I highly recommend their services to anyone in need of reliable and compassionate support.
T Tom Tom
56 days ago

Compassionate Care in Times of Grief

Losing a loved one is never easy, and dealing with the aftermath can be overwhelming. When my father passed away, the last thing on my mind was canceling services. Medical Guardian stepped in with empathy and understanding, providing the support I needed during this difficult time. Their customer service team listened to my situation and promptly resolved the billing issue. I am grateful for their compassion and highly recommend their services to anyone in need of a reliable medical alert system. Thank you, Medical Guardian, for your unwavering support during my time of grief.
C Claudia Glover
60 days ago

Confidence and Comfort in Every Moment with Medical Guardian

Diving into the world of medical alert systems was a daunting task for me, but finding Medical Guardian was an absolute game-changer. The peace of mind that comes with knowing I have the mini Guardian within arm's reach is unparalleled. Although I haven't had to use it in an emergency yet, the sense of security it provides is invaluable. What truly sets Medical Guardian apart is their exceptional customer service. From the moment I reached out with questions, I was met with knowledgeable and caring professionals who went above and beyond to address my concerns promptly. The efficiency with which they handle inquiries and orders is truly impressive. Every interaction with Medical Guardian reaffirms my decision to choose them. The reliability of the mini Guardian coupled with the outstanding support from the company leaves me nothing short of completely satisfied. I wholeheartedly recommend Medical Guardian to anyone seeking not just a product, but a partner in safety and peace of mind.
M Michelle Cunningham
63 days ago

Empathetic Support, Lifesaving Response: My Honest Experience with Medical Guardian

As a devoted caregiver, I entrusted Medical Guardian with the safety of my loved one, only to be met with disappointment. The device failed to activate when my mother needed it most, leaving me filled with dread and frustration. Despite the initial setback, their customer service's lack of empathy and inefficiency exacerbated my distress. When the device's fragile "necklace" part broke, I followed their instructions promptly and returned it, expecting a smooth replacement process. However, the constant reminders and erroneous claims about the device not being returned left me exasperated and disheartened. The disregard for my efforts and the lack of communication showcased a concerning lack of professionalism. The final straw came when I encountered a rude representative during my attempt to cancel the subscription. Although begrudgingly assisting me, the encounter left a bitter taste in my mouth, overshadowing any potential resolution. Medical Guardian's shortcomings have left me disillusioned and deeply disappointed. For those considering their services, I caution against placing your trust in a company that falls short of providing the support and reliability expected in times of vulnerability. My hope is that others do not have to endure the frustration and emotional strain that accompanied my experience with Medical Guardian.
M Mike Baker
65 days ago

Turning a Negative Experience into a Positive Lesson

Reflecting on my encounter with, I must admit that I had a rough journey. My mother's safety was paramount, yet the repeated failures of the unit left us in distress. One incident, in particular, resulted in her needing medical attention due to a non-functional device during a critical moment. A further blow came when a defective pendant battery presented a hazard, and the replacement process felt burdensome. Despite my decision to discontinue the service, the post-cancellation billing mishap added insult to injury, leaving me frustrated and disheartened. The financial repercussions were significant, and the promised refund seemed like a distant hope. Nonetheless, amidst these challenges, I found strength in this experience. It taught me the importance of thorough research and vigilant assessment when entrusting a loved one's well-being to a service provider. While the road with was fraught with obstacles, it served as a profound lesson in resilience and the value of customer care. I share this narrative not to discourage but to urge others to tread carefully and advocate for accountability in every business interaction. My journey may have been rocky, but it paved the way for heightened awareness and empowered decision-making in the future. May we all navigate the realm of customer service with wisdom and discernment, drawing lessons from both the peaks and valleys we encounter along the way.
D Debbie Thomsen
66 days ago

A Lifesaver In Every Sense: Medical Guardian

I can't begin to express my gratitude for the peace of mind that Medical Guardian has brought into my life. Knowing that I have professional assistance at the push of a button has been a game-changer. Unfortunately, the lanyard broke off recently, but that doesn't take away from the invaluable support that this service provides. Thank you, Medical Guardian, for being there when I needed you the most. Debbie Thomsen
G Gretchen Hartmann
67 days ago

Empowering Peace of Mind: A Personal Experience with

Navigating the journey of aging can be fraught with uncertainties, especially when it comes to our safety and well-being. However, my experience with has brought a newfound sense of security and comfort into my life. The knowledge that in the event of a fall or emergency, help is just a button press away, has truly been a game-changer for me. Upon discovering, I was struck by the simplicity and effectiveness of their emergency contact services. The idea that a quick touch could summon assistance swiftly and efficiently was incredibly reassuring. Knowing that I have a lifeline to support me during unexpected moments of vulnerability has alleviated many of the fears that come with aging. The peace of mind that comes from having such a reliable and responsive safety net in place is truly invaluable. It has allowed me to maintain my independence and continue living life to the fullest, without the constant worry of what could happen in an emergency. has not only provided me with a practical solution for safety but has also granted me the freedom to age gracefully and confidently. I highly recommend their services to anyone seeking to enhance their sense of security and well-being, knowing that help is always within reach. Thank you,, for empowering me with the peace of mind I deserve.
D debra burnett
68 days ago

Words cannot express my gratitude for the exceptional service at

From the moment I reached out to Medical Guardian, I was met with unparalleled honesty and support that truly made a difference. Each interaction felt personalized and caring, with the team going above and beyond to assist me in making the right decisions for my needs. The responsiveness of their customer service team was truly remarkable; I never felt ignored or overlooked. Moreover, when I encountered issues with my equipment, Medical Guardian swiftly took action and promptly sent me replacements, ensuring that I felt safe and secure with their products. It's rare to come across a company that values their customers' peace of mind as much as Medical Guardian does. Today, as I wear my Medical Guardian watch, I do so with a sense of gratitude and confidence, knowing that I am in good hands. Thank you, Medical Guardian, for your unwavering dedication to customer satisfaction and for making a real difference in people's lives.
D Della Moore
68 days ago

Reclaiming Independence: How Medical Guardian Fulfilled My Security Needs

Embracing my golden years, I sought a companion that would safeguard me in times of need - and Medical Guardian exceeded my expectations. With their impeccable service, I regained a sense of security and independence that I thought was fleeting. Charging my Medical Guardian device is a breeze, ensuring that I am always prepared for any situation. The peace of mind that it offers is truly unparalleled, allowing me to navigate life's uncertainties with confidence. I highly recommend Medical Guardian to anyone seeking a reliable and user-friendly medical alert system. It has truly been a game-changer in my life, providing me with the reassurance I need to live life to the fullest. Thank you, Medical Guardian, for being my steadfast companion in times of need!
71 days ago

Life-Changing Assistance in a Wrist Device

After three months of relying on the medical guardian wrist device from, I can confidently say that it operates exceptionally well. The prompt responses and efficient functionality have truly impressed me. While it would be beneficial if the device could hold a charge longer and the pricing could be more competitive, the overall performance has exceeded my expectations. One suggestion for improvement would be to have a live operator available to answer the first call, enhancing the initial customer experience. However, the follow-up service provided is top-notch, ensuring that assistance is readily available whenever needed. This device has become a crucial part of my daily life, providing me with peace of mind and a sense of security.
M Mary Rehder
74 days ago

Instant Peace of Mind: Accidentally Pressed Panic Button

My experience with left me incredibly reassured and impressed. In a moment of panic, I accidentally pressed the panic button on my device. Within seconds, I received a prompt response checking if I was alright. This immediate care and concern truly showcase their commitment to customer safety and well-being. Even after explaining that it was a false alarm, the level of professionalism and attentiveness displayed by the team at Medical Guardian was truly remarkable. Knowing that help is just a button press away provides a sense of security and comfort that is invaluable, especially during unforeseen situations. Thank you, Medical Guardian, for not only being there in times of need but also for creating a product that genuinely prioritizes the safety and peace of mind of your customers.


Medical Guardian is a reputable provider of medical alert systems that are designed to provide peace of mind and security for seniors and individuals with medical conditions. With a wide range of innovative products, exceptional customer service, and a commitment to user safety, Medical Guardian has become a trusted name in the industry.

Pros and Cons

  • Pros:
    1. Wide selection of medical alert devices to suit varying needs and preferences.
    2. 24/7 monitoring by certified emergency response operators ensures immediate assistance in case of emergency.
    3. Easy setup and user-friendly devices make it ideal for seniors and individuals with limited technical skills.
    4. GPS-enabled devices offer additional protection and peace of mind, allowing users to be located in case of emergencies.
    5. Waterproof devices ensure protection even in the shower or bath.
  • Cons:
    1. Higher pricing compared to some competitors.
    2. Contracts may be required for certain devices and plans, limiting flexibility.

User Experience

Medical Guardian offers a seamless user experience with its user-friendly website and easy device setup process. The website provides comprehensive information about each device, enabling users to make an informed decision based on their unique needs. The ordering process is straightforward, and devices are delivered promptly.

Pricing and Value for Money

While Medical Guardian's pricing may be slightly higher compared to some competitors, the value for money is excellent considering the quality of their products and services. The advanced features, such as GPS tracking and waterproof devices, justify the pricing for those seeking comprehensive protection.

Customer Service

Medical Guardian prides itself on offering exceptional customer service. Their customer support team is available 24/7 to address any inquiries or concerns. Furthermore, their representatives are knowledgeable, friendly, and genuinely committed to ensuring customer satisfaction.

Product Quality and Selection

Medical Guardian provides high-quality medical alert systems that are carefully designed with user safety in mind. The devices are durable, reliable, and easy to use. With a wide selection of devices, including in-home systems and portable options with GPS tracking, customers can find the perfect solution to meet their specific needs.

Website Usability

The Medical Guardian website is well-designed and user-friendly. The layout is intuitive, allowing visitors to easily navigate through the pages to find the information they need. Important details about each device, including features and pricing, are clearly presented, ensuring a stress-free browsing experience for users.

Returns and Exchanges

Medical Guardian offers a 30-day trial period for customers to evaluate their medical alert system. If not completely satisfied, users can return the device within this period for a refund. Additionally, the company provides a warranty for their devices, covering repairs or replacement if any issues occur.

Promotions and Discounts

Medical Guardian occasionally runs promotions and offers discounts, which can provide cost savings for potential customers. It is advisable to check their website or contact their customer support for any ongoing promotions or discounts.


Medical Guardian has an outstanding reputation in the medical alert system industry. With numerous positive customer reviews, industry recognitions, and a BBB A+ rating, the company demonstrates credibility and reliability. Their commitment to user safety and customer satisfaction has solidified their reputation as a trusted provider.

Payment Options

Medical Guardian accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they offer the option of automatic monthly billing for their subscription plans.

Loyalty Programs

Currently, Medical Guardian does not offer a specific loyalty program. However, they value their long-term customers and may provide additional benefits or rewards for their continued support, so it is advisable to check with their customer support for any loyalty-related initiatives.

Customer Reviews

Customer reviews for Medical Guardian are overwhelmingly positive. Users commend the reliability and responsiveness of the devices, the professionalism of the emergency response operators, and the overall sense of security provided. These reviews further validate the company's reputation and the quality of their products and services.

Community Involvement

Medical Guardian actively participates in community initiatives and sponsorships related to senior care, healthcare, and independence for individuals with medical conditions. Their commitment to making a positive impact in the community further establishes their dedication to customer well-being beyond just selling medical alert systems.

Shipping and Costs

Medical Guardian provides free shipping for their medical alert systems within the United States. Depending on the specific device and plan chosen, customers may have additional costs related to monthly monitoring fees. It is recommended to review the pricing details on the website or contact customer support for specific cost information.