Medmartonline Reviews

Voted Good (5/5)

7493 Votes

40 Reviews

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In the Mobility Equipment Supplier category

Pie-Chart Analysis

8% users rated Terrible
3% users rated Poor
3% users rated Average
13% users rated Very Good
75% users rated Excellent
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C Charlie Stewart
43 days ago

The Gift of Mobility: A Life Transformed

Embarking on my golden years, the simple joys of strolling through state fairs and amusement parks seemed like distant memories due to my ailing knees and hips. However, my experience with was nothing short of a Christmas miracle – timely delivery, all parts intact, and relatively easy assembly of my Pride Victory scooter. Thanks to this life-changing device, I could once again savor the sights, sounds, and smells of vibrant events without the burden of physical limitations. Each ride on my scooter becomes a cherished gift, granting me the freedom to explore and embrace the world around me with newfound enthusiasm. My heartfelt gratitude extends to for not just providing a product, but for delivering a renewed sense of independence and joy. The Pride Victory scooter has truly been the beacon of hope that brightened my days and reignited my passion for adventure. Thank you for giving me the priceless present of mobility.
R Robert Gray
43 days ago

Good Gentleman

My evaluation for The gentleman named Tim was very useful and well mannered. He answered all of my questions and my Husband's questions.
H Helen Peniston
44 days ago

A Ray of Hope at Med Mart Online: A Customer’s Journey

My experience with Med Mart Online started with hopeful anticipation when I placed my order and inquired about the estimated delivery time. I was informed that it would take around 4 days to receive my product, and I eagerly finalized my purchase based on this timeline. However, as days passed without any updates, I grew concerned and decided to reach out for clarification. Unfortunately, my follow-up call revealed that there was a delay, and I was informed that the manufacturer would provide an update in an additional 3 days. Naturally, I felt disappointed and frustrated by the unexpected turn of events. It was disheartening to see my initial excitement dwindle as delays persisted. Despite the setbacks faced during this transaction, I remain grateful for the insights gained from this experience. While this may have been my first and final order with Med Mart Online, I am hopeful that my feedback can contribute to their continuous improvement and better service for future customers.
C carl
44 days ago

Going the Extra Mile: Lynn’s Exceptional Service at MedMart Online

Navigating the world of mobility aids can be overwhelming, but thanks to Lynn at MedMart Online, my experience was nothing short of exceptional. Lynn's knowledge and patience truly stood out as she guided me through the selection process, helping me choose the perfect lift. Her clarity and expertise not only simplified the decision-making process but also instilled confidence in my purchase. The seamless and efficient transaction further underscored MedMart Online's commitment to customer satisfaction. Lynn's dedication to providing top-notch service made my shopping experience a breeze. The lift I purchased has made a significant difference in my life, and for that, I am truly grateful. In a world where customer service can often fall short, Lynn's professionalism and genuine care shone brightly. MedMart Online has undoubtedly won me over as a loyal customer, and I wholeheartedly recommend their services to anyone in need of mobility aids. Thank you, Lynn, for going above and beyond to make a difference!
M Michael
44 days ago

From Delay to Delight: A Journey with MedMartOnline

I must say, my experience with MedMartOnline was a rollercoaster of emotions. Initially, I was a bit disappointed when I realized that the shipment from Jeffersonville In to Lafayette would take longer than expected due to the logistics with Dayton freight. However, despite the delay, the customer service team at MedMartOnline went above and beyond to keep me informed every step of the way. I truly appreciate their transparency and dedication to ensuring that I received my order promptly. The extra effort put in by the team to make up for the delays did not go unnoticed. The quality of the product received was top-notch, and the level of care and attention given to me as a customer was exceptional. In the end, what could have been a frustrating experience turned out to be a delightful one, all thanks to the MedMartOnline team. I highly recommend their services and commend them for their commitment to customer satisfaction. Kudos to the team for turning a potential disappointment into a positive and memorable experience!
R Robert Gillett II
44 days ago

Personalized Care and Exceptional Service: A Heartfelt Experience with Lynn (ext 9) at MedMartOnline

I cannot say enough about the exceptional service I received from Lynn (ext 9) at MedMartOnline. From the moment I reached out with my question, Lynn's warmth and friendliness were evident, making me feel truly cared for as a customer. Despite my initial confusion while navigating the website, Lynn's patience and attentiveness shone through as she effortlessly deciphered my query and provided me with the guidance I needed. Her dedication to ensuring customer satisfaction was truly commendable, setting a high standard for customer service in the online shopping world. My experience with Lynn not only resolved my concern but also left a lasting impression on me. Her friendly demeanor and willingness to go above and beyond to assist me reinforced my trust in MedMartOnline as a reliable and customer-centric company. I am grateful for the exceptional service provided by Lynn and the team at MedMartOnline. This experience not only made my day but also solidified my loyalty to this outstanding online retailer. Thank you Lynn (ext 9) for your personalized care and unwavering commitment to customer satisfaction.
B Betty Faulkner
45 days ago

Above and Beyond: A Personal Touch

Reflecting on my recent experience with, I can't help but appreciate the exceptional service I received. Unlike the automated systems and impersonal interactions that have become all too common, I was pleasantly surprised by the personal touch provided by James, the customer service representative. When I called, James promptly answered, and his willingness to help stood out immediately. His friendly demeanor and genuine interest in resolving my issue made me feel valued as a customer. In a world increasingly dominated by digital transactions, this personal touch was truly refreshing. James not only addressed my queries efficiently but went above and beyond to ensure that I felt heard and supported throughout our conversation. His professionalism and eagerness to assist left a lasting impression on me. I am grateful for the prompt and personal assistance I received from James at It is rare to encounter such exemplary customer service, and I commend James for setting the bar high. This experience has solidified my trust in the brand, and I will not hesitate to return for future needs.
J Joanne Doherty
46 days ago

Above and Beyond: A Testimonial for Exceptional Customer Care

When I embarked on the journey to find the perfect bed, little did I know that my search would lead me to the unparalleled service of From my very first interaction, I was greeted by Lynn, a shining example of what customer service should be. With each conversation, Lynn not only remembered our previous discussions but also went above and beyond to accommodate my needs. What truly set this experience apart was Lynn's willingness to adjust my quote to ensure that I was completely satisfied before finalizing my order. This level of personalized attention and genuine care is a rarity in today's fast-paced world, making my shopping experience with truly memorable. Thank you, Lynn, and the entire team at, for not only meeting but exceeding my expectations. Your dedication to customer service has not gone unnoticed, and I am grateful for your unwavering commitment to ensuring customer satisfaction. Here's to a company that values its customers above all else. 😃
S Shirley Dempsey Louthan
46 days ago

Kim helped me so much-called many instances…

My evaluate for Kim helped me so much-called many instances as a result of I used to be messing up with my insurance coverage... She had a whole lot of persistence with me...
T Toni Warren
46 days ago

Darrell and all the workers have been very…

My evaluation for Darrell and all the workers have been very useful in answering all of our questions and getting again to us rapidly! Workers may be very pleasant and personable! Thanks and I sit up for working with you sooner or later, ought to we want any merchandise for our residents. Thanks! Toni
F Francisco Constantino
46 days ago

A Heartfelt Journey Towards Empathy

When I stumbled upon, I was on a mission to find the perfect bed for my wife's special needs. Christ, the representative who assisted me, not only showcased unparalleled professionalism but also exuded a genuine sense of care and empathy. His patience knew no bounds as he meticulously explained each attachment required to accommodate my wife's disability. His wealth of knowledge and willingness to go the extra mile made the whole purchasing process a breeze. In a world where customer service often lacks a personal touch, Christ stood out as a beacon of compassion and understanding. Thanks to his guidance, we were able to find the ideal solution for my wife's comfort and well-being. For anyone seeking not just a product but a partner in caregiving, I wholeheartedly recommend Their team's dedication to customer satisfaction, embodied by Christ, truly sets them apart in the realm of online shopping. Thank you for making a difference in our lives.
S Sharon Young
46 days ago

Exceptional Customer Service That Goes the Extra Mile

I cannot stress enough how valuable it is to have the option to speak with a real person when dealing with online purchases. Med Mart Online has truly exceeded my expectations in this aspect. Being able to connect with a live representative instantly not only resolved my queries promptly but also added a personal touch to my shopping experience. Moreover, while exploring their diverse range of medical products, I noticed a slight gap in mattress options for medical beds. Despite this minor observation, the exceptional customer service provided by the team overshadowed any concerns I had. The efficiency and friendliness of the staff reflect a genuine commitment to customer satisfaction, which is truly commendable. In a digital age where automated responses prevail, Med Mart Online stands out by prioritizing human interaction. This level of personalized service not only sets them apart but also ensures that every customer feels valued and heard. I look forward to witnessing their continuous growth and improvement, knowing that they always have their customers' best interests at heart.
J Jack Ward
47 days ago

Patience Rewarded: A Testimonial for

Allow me to share my experience with, where persistence paid off in the end. Despite encountering some technical glitches that initially prevented me from placing my order smoothly, I remained determined. The user-friendly interface of the website, despite its temporary setback, made me keep coming back. Eventually, after a brief hiatus, I revisited the site to give it another shot. This time, my patience bore fruit, as my order successfully went through without a hitch. The convenience and quality of the products offered on ultimately won me over, making it worth the extra effort to finalize my purchase. Thank you,, for delivering on your promise and providing a platform that rewards perseverance with a seamless shopping experience.
H Happy customer
47 days ago

Unparalleled Customer Service: Linn Goes Above and Beyond

When I reached out to with a problem regarding my order, I had the pleasure of speaking with Linn. Her exceptional customer service skills shone through as she patiently listened to my concerns and swiftly resolved the issue at hand. Not only did Linn clarify the situation, but she also went the extra mile by staying on the line with me until everything was sorted out to my satisfaction. It's rare to encounter such dedicated and caring customer service representatives like Linn, and her support truly made a difference in my experience with Thank you, Linn, for your outstanding assistance and unwavering commitment to customer satisfaction!
G George Darrah
48 days ago

An Oasis of Compassion: My Heartfelt Experience with

As someone with limited mobility, finding a reliable online medical equipment provider is crucial. After stumbling upon, I was cautiously optimistic, given my past experiences. To my delight, this platform exceeded all expectations. From the moment I placed my order for a chair in May 2023, their customer service was exceptional, reassuring me with every step. Fast forward to January 2024, when my chair unexpectedly broke down. Despite my initial panic,'s team handled the situation with grace and efficiency. While it's true the chair had an ample weight limit of 600 pounds and I weighed only 450, accidents happen. Instead of dismissing my concerns, they empathized with my predicament and ensured prompt assistance. When I reached out for a refund, I was met with understanding and professionalism. Although the warranty coverage was limited to parts, the team went above and beyond to address my issue. Yes, I was asked to invest an additional $200 for an inspection, but the peace of mind and care they provided were priceless. In a world where compassion can be a rarity, stands out as a beacon of integrity and customer-centric values. I implore anyone seeking quality medical equipment to look no further. The investment in their products is not just about functionality; it's an investment in trust and reliability. Thank you,, for restoring my faith in online suppliers.

Introduction is an online marketplace that specializes in offering a wide range of medical equipment and supplies. With a user-friendly interface and a vast product selection, the website aims to cater to the needs of both individuals and healthcare professionals. In this editorial review, we will explore various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of medical equipment and supplies
    • User-friendly interface for easy navigation
    • Competitive pricing and occasional discounts
    • Responsive customer service
    • Secure and flexible payment options
  • Cons:
    • Limited community involvement and engagement
    • Some customers reported delays in shipping

User Experience offers a seamless user experience with its intuitive interface and well-organized categories. Users can easily browse through a wide range of medical equipment and supplies, filter products based on specific requirements, and read detailed descriptions and customer reviews. The website also features informative guides and resources, ensuring that visitors have access to valuable information before making a purchase.

Pricing and Value for Money provides competitive pricing for its products, offering value for money to its customers. The website often features promotions and discounts, allowing users to save on their purchases. However, it is advisable to compare prices with other platforms to ensure the best possible deal.

Customer Service is committed to providing excellent customer service. Their responsive support team promptly addresses queries, resolves issues, and assists customers in any way possible. Whether it's pre-purchase inquiries or post-sales support, users can expect reliable assistance throughout their shopping experience.

Product Quality and Selection offers a diverse selection of high-quality medical equipment and supplies. The website partners with reputable brands and manufacturers, ensuring that customers receive reliable and durable products. From mobility aids to bathroom safety equipment and everything in between, strives to meet the diverse needs of its customers.

Website Usability features a user-friendly website with clear navigation and well-categorized product listings. The search function allows users to quickly find specific items, while filters and sorting options make it convenient to narrow down choices based on preferences. Overall, the website's usability enhances the shopping experience for all users.

Returns and Exchanges has a hassle-free returns and exchanges policy, ensuring customer satisfaction. In the event of a defective or unsatisfactory product, customers can contact the support team to initiate the return process. The website provides clear instructions and guidelines to facilitate smooth returns and exchanges.

Promotions and Discounts frequently offers promotions and discounts on select products. Users can check the website's dedicated promotions section or subscribe to their newsletter to stay informed about the latest deals. These promotions provide an opportunity for customers to make significant savings on their purchases.

Reputation has built a solid reputation in the online medical equipment marketplace. With a focus on customer satisfaction and reliable product offerings, the website has garnered positive reviews and feedback from customers. Their commitment to quality and service has contributed to their overall reputation in the industry.

Payment Options supports a range of secure and flexible payment options, including major credit cards and PayPal. This allows customers to choose their preferred payment method while ensuring their financial information remains safe and protected during transactions.

Loyalty Programs

Currently, does not offer a specific loyalty program for its customers. However, the website occasionally introduces special promotions or rewards to show appreciation to their loyal customers. Users can stay updated with these opportunities through the website or by subscribing to their newsletter.

Customer Reviews features customer reviews for each product, providing valuable insights into the experiences of previous buyers. These reviews help users make informed decisions about their purchases and contribute to the overall transparency of the website. Customers are encouraged to leave feedback and share their experiences to assist others in their buying journey.

Community Involvement

While offers an excellent shopping experience, the website currently has limited community involvement and engagement initiatives. Establishing a stronger community presence and engaging with customers through forums, social media platforms, or educational events could further enhance the overall user experience.

Shipping and Costs ships its products within the United States, providing reasonable shipping rates. However, some customers have reported occasional delays in shipping, and it is advisable to clarify the estimated delivery time during the purchase process. The website provides shipment tracking information to keep customers informed about the progress of their orders.

In conclusion, offers a comprehensive online marketplace for medical equipment and supplies. With its extensive product selection, user-friendly interface, competitive pricing, and commitment to customer satisfaction, the website caters to the needs of healthcare professionals and individuals alike. While there are some limitations in terms of community involvement and occasional delays in shipping, the overall experience is positive, with a focus on quality, reliability, and customer support.