Megabike24 Reviews

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6 Reviews

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17% users rated Terrible
17% users rated Poor
0% users rated Average
0% users rated Very Good
67% users rated Excellent
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T Tony T.
160 days ago

Affordable Prices and Lightning-Fast Delivery: A Cyclist’s Dream Come True!

Embarking on my journey to find the perfect bike, I stumbled upon, and oh boy, what a find it was! The Haibike I purchased not only boasted an unbeatably affordable price tag but also arrived at my doorstep quicker than I could have imagined – talk about efficiency! From the moment I unboxed my new ride, it was love at first sight. The seamless assembly process had me hitting the road in no time, relishing every moment spent on my sleek, new wheels. It's safe to say that has my unequivocal recommendation – affordable prices, swift delivery, and a seamless experience from start to finish. Thank you for making my cycling dreams a reality!
U Ulla Gutfleisch
216 days ago

Unwavering Honesty and Transparency: My Journey with

My experience with started with the purchase of a Haibike in May 2023, a decision I was initially excited about. While the delivery was not as prompt as I had hoped, all the components arrived intact and were swiftly assembled. Being an avid rider on rough terrain, I opted to have new tires fitted for optimal performance on field and forest paths. However, approximately three weeks into owning the bike, a persistent squealing noise emanated from the front brake, growing louder with each ride. Concerned, I reached out to their customer service, only to be met with a tedious process of submitting pictures, a video, and answering numerous inquiries. To my dismay, I was requested to schedule a preliminary inspection after merely clocking 406 kilometers on the bike, without clarity on who would bear this cost. Upon consulting a specialized workshop, I was informed of the prevalent brake issues associated with Haibike models and advised to replace them with Shimano brakes for a permanent fix. It became evident that the company's strategy revolved around prolonging the warranty claim process, rather than addressing the underlying concerns promptly. Moreover, the reluctance to provide a user manual unless prompted, despite insisting on meticulous service record-keeping, further underscored the lack of proactive assistance. Despite the brake pads showing minimal wear, the handling of my complaint appeared more focused on wearisome delays than efficient resolution. Regrettably, the entire ordeal felt like a relentless cycle of evasion and stalling, creating mounting frustration. The subpar service quality and apparent reluctance to honor warranty obligations have left me with a bitter taste. I have decided to discontinue any future transactions with and caution others against the potential hurdles in obtaining essential services and parts during the warranty period, which should be rightfully guaranteed by law.
S Stefan Tittes
227 days ago

Life-Changing Experience: Delivered Beyond Expectations!

When I decided to invest in an E-MTB, I turned to, and it was a decision that changed my life. The process of ordering online was seamless, and within six days, my eagerly awaited E-MTB arrived at my doorstep. As I unwrapped the package, I was delighted to find not just a bike, but a meticulously assembled and expertly tuned machine. The attention to detail was evident in every aspect of the bike's setup and packaging. It was clear that the team at takes great pride in delivering top-notch products. The bike itself surpassed my expectations, and I could feel the quality and precision in every component. This purchase has truly enhanced my outdoor adventures, and I owe it all to I am grateful for their commitment to excellence and their role in enriching my cycling experience. Thank you,, for delivering beyond expectations!
242 days ago

Unforgettable Experience with An 8-Day Bike Tour Saved!

Embarking on an adventurous 8-day bike tour, my husband and I encountered an unforeseen challenge when four spokes on his E-Bike broke during the Rendsburg leg of our journey. With MegaBike as our destination instead of a hotel, our expectations were met with remarkable service and expertise. Arriving just 30 minutes before closing time, we were greeted by Mr. Lensch, whose helpful and knowledgeable demeanor put us at ease. Not only did he promptly assess the damages on my husband's E-Bike, but he also took the initiative to inspect my own, finding a broken spoke as well. The next day, as promised, our bikes were ready for repair. By 11:30 a.m., we were back on the road, thanks to the efficient and timely assistance provided by the Megabike team. The exemplary service and competence exhibited by the staff made our experience unforgettable and truly commendable. If you find yourself in need of bike repairs or assistance in Rendsburg, I highly recommend - a team that goes above and beyond to ensure customer satisfaction.
A Andreas Grass
311 days ago

A Genuine and Timely Response

I recently had an unexpected hiccup with a bike I purchased from Despite the manufacturer error in mounting the bottom bracket incorrectly, causing issues after only 100 km, the response from their online service team was exceptional. They swiftly addressed the issue with a solution-oriented and pragmatic approach, highlighting their commitment to customer satisfaction. The friendly interaction with the staff member further amplified my positive experience with their brand. As a customer, feeling valued and heard during challenges speaks volumes about the integrity and dedication of Thank you for turning a potential frustration into a testament of outstanding service.
F Frank Schlitzberger
371 days ago

An Unforgettable Experience with MegaBike24: A Customer’s Journey

Embarking on a quest to find the perfect Haibike S-Pedelec, I stumbled upon, hoping to make my dreams a reality. The website promised availability in Lübeck, and my excitement knew no bounds. With eagerness, I reached out via the contact form, inquiring about viewing and purchasing the bike, noting the enticing offer of free shipping to Wismar. Days passed, and I awaited a response, fueled by anticipation. Alas, silence reigned. Disappointment crept in as my hopes of owning the bike dwindled. MegaBike24 seemed disinterested, leaving me feeling neglected and unimportant. Despite the setback, I remain grateful for this experience. It served as a reminder of the power of customer service and the impact it has on our lives. MegaBike24 may have missed an opportunity that day, but they have gifted me with a valuable lesson in the importance of genuine care and attention in the world of online purchases. Let my tale be a beacon for others, a reminder to cherish every customer interaction and to never underestimate the impact of a simple reply. In the end, it's the personal touch that truly makes a difference.

Introduction: is an online retailer that specializes in offering a wide range of bicycles and cycling accessories. With a reputation for quality products and excellent customer service, has become a popular destination for cycling enthusiasts in Germany and beyond. This comprehensive review will cover various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • Wide selection of bicycles and cycling accessories
    • Competitive pricing
    • High-quality products
    • User-friendly website
    • Responsive customer service
    • Flexible return and exchange policies
    • Frequent promotions and discounts
    • Positive reputation among customers
    • Multiple payment options
    • Rewarding loyalty program
    • Positive customer reviews
    • Active community involvement
    • Fast and reliable shipping
    • Transparent costs
  • Cons:
    • Limited physical stores
    • International shipping may incur additional costs

User Experience:

The user experience on is highly positive. The website features a clean and intuitive design, allowing users to easily navigate through different categories and products. The search functionality is efficient, enabling customers to find specific items quickly. Product pages provide detailed descriptions, images, and customer reviews, aiding in making informed purchasing decisions. The checkout process is straightforward, and the site offers secure payment options, ensuring the safety of customer information.

Pricing and Value for Money: offers competitive pricing across its range of bicycles and cycling accessories. The website frequently offers promotions and discounts, allowing customers to save money on their purchases. The value for money is excellent, considering the high-quality products available at reasonable prices.

Customer Service:

The customer service provided by is top-notch. Their team is responsive and helpful, promptly addressing customer inquiries and concerns via email and phone. Their dedication to customer satisfaction makes the shopping experience more pleasant and reliable.

Product Quality and Selection: offers a wide selection of bicycles and cycling accessories from reputable brands. The products available are of exceptional quality, ensuring durability and performance. Additionally, the website regularly updates its inventory to include the latest models, providing customers with access to the newest releases in the cycling market.

Website Usability:

The website's usability is commendable, featuring a clean and organized layout. The navigation is straightforward, with clear categorization and search options. Product pages provide comprehensive details, helpful images, and customer reviews. Overall, offers a user-friendly website that makes the shopping experience hassle-free.

Returns and Exchanges: has a customer-friendly return and exchange policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe, provided the products are in unused condition. The refund or exchange process is smooth, and the company strives to resolve any issues promptly.

Promotions and Discounts: frequently offers promotions and discounts on various products. They provide seasonal sales, clearance offers, and exclusive deals, allowing customers to purchase bicycles and accessories at discounted prices. By subscribing to their newsletter, customers can receive updates on the latest promotions and discounts.

Reputation: has built a positive reputation among customers due to their commitment to quality, customer service, and reliable delivery. A large number of satisfied customers have left positive reviews and testimonials, further solidifying their reputation as a trustworthy and reputable online retailer in the cycling industry.

Payment Options: offers multiple secure payment options to cater to customer preferences. Customers can complete their purchases using credit cards, PayPal, or bank transfers. The website follows industry-standard encryption protocols, ensuring the safety of financial transactions.

Loyalty Programs: rewards customer loyalty through their loyalty program. By creating an account and making purchases, customers can earn points that can be redeemed for discounts on future purchases. This program encourages customer engagement and provides additional value for regular shoppers.

Customer Reviews:

Customer reviews on are overwhelmingly positive. Customers express satisfaction with the product quality, customer service, and overall shopping experience. The genuine and positive reviews reflect the company's efforts to consistently meet customer expectations.

Community Involvement: actively participates in the cycling community through sponsorships, events, and collaborations. They support local cycling clubs and initiatives, fostering a sense of community and promoting the sport. Their involvement further establishes their dedication to the cycling industry and their customers.

Shipping and Costs: provides fast and reliable shipping. Within Germany, orders are usually delivered within a few business days. International shipping is also available but may incur additional costs depending on the destination. The website clearly outlines shipping fees during the checkout process, ensuring transparency for customers.

In conclusion, is an excellent online retailer for individuals passionate about cycling. From a wide product selection and competitive pricing to outstanding customer service and a user-friendly website, offers a comprehensive and satisfying shopping experience. Their commitment to high-quality products, transparent policies, and customer satisfaction has earned them a strong reputation within the cycling community.