Mentormaterassi Reviews

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20 Reviews

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45% users rated Excellent
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M Massimo Miti
54 days ago

Exceptional Service and Quality Products: A True Gem

When I stumbled upon, I was looking for a reliable company with high-quality products. Little did I know that I would find a true gem in them. From the moment I reached out, they showed such seriousness and dedication in meeting my needs. The attention to detail and personalized care they provided were truly exceptional. The mattresses they offer are of top-notch quality, and it's evident that they take pride in what they deliver. I can confidently say that is a company that goes above and beyond to ensure customer satisfaction – a rare find in today's market. If you're in search of a trustworthy company that values your comfort and satisfaction, look no further. I highly recommend for their outstanding service and premium products. Thank you for exceeding my expectations!
A Antonio
58 days ago

A Match Made in Mattress Heaven: My MentorMaterassi Story

After stumbling upon MentorMaterassi, I decided to order a single bed frame with head and leg motorization. To my surprise, the delivery was not only prompt but ahead of schedule, setting a positive tone for my entire experience. As I assembled the frame, I couldn't help but notice the exceptional quality that exceeded my expectations. Once everything was set up, I marveled at the ease of use provided by the convenient remote control and seamless connectivity. I wholeheartedly recommend MentorMaterassi to anyone in search of a perfect balance between price and quality – it's a decision you won't regret.
E Edda cesena
64 days ago

An Unwavering Commitment to Customer Service

As I reflect on my experience with, the phrase "Azienda molto seria" truly encapsulates the essence of their professionalism. Recently, I encountered an issue with the motor of a bed frame after 5 years of use. Despite the warranty having recently expired, the team went above and beyond to provide me with a replacement motor promptly. Their dedication to customer satisfaction and the quality of their products is truly commendable. I am thoroughly impressed by the exceptional quality of their bed frames. The comfort and durability they offer surpass all expectations. As a customer who values reliability and trustworthiness, I am grateful for the seamless support and service I received from Moving forward, I have absolute confidence in continuing to choose for all my future bedding needs. Their consistency in delivering top-notch products and their unwavering commitment to customer service have undoubtedly earned my loyalty. Thank you for setting a remarkable standard in the industry!
R Romano DI Giacopo
73 days ago

An Unfortunate Experience Turned Lesson Learned with

After a recent purchasing experience with, I felt compelled to share my candid feedback. What started as a simple transaction for a mattress quickly spiraled into a frustrating ordeal. Upon receiving the delivered product, it became apparent that the measurements were completely off from what was originally confirmed. The subsequent communication to rectify this error was met with obstacles and delays, as it took a staggering total of 30 messages exchanged between December 7th and January 16th to reach a resolution. This drawn-out process not only caused inconvenience but also soured what was intended to be a thoughtful gift. Although the situation was disheartening, it served as a valuable lesson on the importance of customer service and attention to detail. While mistakes can happen, the true measure of a company lies in how they handle and rectify such errors promptly and efficiently. Despite the initial disappointment, I believe that has the potential to turn this experience around by implementing better protocols for quality control and customer satisfaction. I hope that future customers will benefit from a smoother and more attentive purchasing process.
J Jerry Drake
80 days ago

Turning Disappointment into Satisfaction: A Journey with

Reflecting on my experience with, I must acknowledge the initial disappointment I faced with a delayed delivery. Anticipation turned to frustration as weeks passed without my order arriving. The lack of communication from the customer service team added to my concerns, leaving me feeling uncertain about the status of my purchase. However, amidst these challenges, a moment of breakthrough emerged. A dedicated representative reached out, expressing genuine concern for the delay and ensuring that my order would be prioritized. Their proactive approach and swift resolution transformed my perception entirely. In the end, what could have been a negative encounter turned into a testament of exceptional customer service. I now find myself not only satisfied with my purchase but also impressed by the dedication demonstrated by the team at This experience served as a reminder that true quality shines not only in flawless transactions but in how businesses handle obstacles and prioritize customer satisfaction. To anyone hesitant due to past reviews, I urge you to give a chance. Their commitment to rectifying issues and ensuring customer contentment sets them apart in a competitive market. Trust in their ability to turn disappointment into satisfaction, just as they did for me.
C Consumer
95 days ago

A Genuine Testimonial: Turning a Disappointing Purchase into a Generous Gift

Looking back at my experience with, I can't help but recall the disappointment that accompanied my online purchase of a mattress from Mentor a few years ago. The initial excitement of a new bed quickly faded as the reality set in – the mattress turned out to be of poor quality. After just a week of use, it became evident that sleeping on it was a challenge, with the center sinking and the edges remaining uncomfortably high, making it a struggle to get out of bed every morning. As a result, I found myself confined to a single bed, unable to enjoy the comfort I had hoped for. The mattress, falsely marketed as orthopedic and accompanied by a 730 tax receipt, was far from living up to its promised standards. Despite its almost-new condition, the mattress is destined for the landfill, a decision I'm reluctantly forced to make. And yet, rather than discarding it without a second thought, I find myself contemplating passing it on to anyone willing to take it off my hands, sparing me the inconvenience of disposing of it myself. While the date of this disappointing experience predates this testimonial, the frustration and disillusionment still linger. The mattress may have failed to meet my expectations, but in this moment of reflection, I choose to turn this negative encounter into a positive gesture of giving, hoping that someone else may find value where I could not. Such is the unexpected journey of a consumer, navigating through highs and lows in pursuit of a good night's sleep.
R Ruggiero Capacchione
148 days ago

A Genuine Gem at a Great Price Point – A Customer’s Story on

When I stumbled upon the Athena MED 4D R EVO on last October, I was initially drawn in by its promising features and affordable price. Little did I know that my purchase would come with an added bonus - exceptional customer service. Despite initial worries about the mattress size, the Mentor team went above and beyond to accommodate my request for a size change before production began. Not only did they handle the adjustment swiftly, but they also surprised me with a 5% refund for a discount code I forgot to apply during checkout. Within just three days, the mattress arrived at my doorstep, ready to be put to the test. As soon as I started using the Athena MED 4D R EVO, I could feel the quality and comfort it promised. The support it offers has truly exceeded my expectations, leaving me completely satisfied with my purchase. If this mattress continues to maintain its exceptional quality over time, I will undoubtedly return to Mentor for future purchases. Their dedication to customer satisfaction and the superior products they offer make them a standout choice in the realm of bedding. Thank you,, for a truly delightful shopping experience!
160 days ago

Transformed My Sleep Experience: Mentormaterassi’s PLASMATIC MED 3D EVO H32 THERMIC

After purchasing the Mentor Materasso PLASMATIC MED 3D EVO H32 THERMIC, I can confidently say it has revolutionized my sleep quality. Contrary to some reviews, the mattress is not soft; it provides impeccable support and comfort. The winter side with Memory foam isn't excessively enveloping or uncomfortably warm. The differentiated support zones have worked wonders for my back pain – it may seem trivial, but a label indicating the head side would be helpful. Nonetheless, I am beyond satisfied with Mentormaterassi. The speedy delivery, attentive customer support, and overall product quality have made me a loyal advocate. I have already recommended Mentormaterassi to all my friends who, like me, value a restful night's sleep.
A Antonella Trevisan
187 days ago

Transformed Sleep Experience: Three Years Later

Reflecting on my purchase from after nearly three years, I must say that my experience has been disappointing. Despite opting for a Memory foam mattress with differentiated zones, the reality feels far from luxurious. Rather than enjoying restful nights, I find myself sinking into what feels like a pet bed. Struggling with its inability to regain its original shape and the excessive heat it retains, my sleep has been far from the dreamy oasis I envisioned. Adding to the frustration, the fabric of the mattress cover has begun to pill and show signs of wear and tear, diminishing both its appearance and functionality. This purchase has truly fallen short of my expectations. While the initial hope was for a rejuvenating sleep sanctuary, the reality has been a far cry from this ideal. It is with a heavy heart that I share my dissatisfaction with the product. Despite its promising features, the durability and comfort have not stood the test of time.
S Sa sa
221 days ago

Redefining Comfort: My Enduring Love for the Morfeo Med 3D Green Mattress

Let me share my heartfelt experience with the Morfeo Med 3D Green mattress from Amidst the uncertainties of 2020, I decided to invest in this matrimonial mattress, and I am thrilled to say that three years later, it still feels like sleeping on a cloud. As I prepare to move to a new home at the end of the year, I have already made up my mind to purchase another Morfeo Med 3D Green mattress for the guest room. The quality and durability of this product have exceeded my expectations in every way. What truly set apart was not just the outstanding product but also their impeccable and timely delivery service. The level of satisfaction I have experienced with both the mattress and the overall shopping experience is unmatched. If you are looking for a mattress that combines comfort, durability, and style, look no further than the Morfeo Med 3D Green. Trust me; it's a decision you won't regret.
P positive life
256 days ago

Amply Mattresses – A True Comfort Experience

I recently had the pleasure of purchasing a mattress from Amply Mattresses, and I must say, the delivery time and post-sale service truly surpassed my expectations. The delivery was prompt and efficient, and the customer service representatives were incredibly attentive and helpful every step of the way. Not only did my mattress arrive earlier than anticipated, but the quality surpassed all my expectations. The post-sale service was equally impressive, as the team promptly addressed any queries or concerns I had, ensuring a seamless and hassle-free experience. In a world where customer service often falls short, Amply Mattresses elevated the standard, providing a level of care and attention that truly sets them apart. I cannot recommend Amply Mattresses enough for anyone seeking quality products and exceptional service. Thank you for a truly remarkable experience!
M Mara Tempra
414 days ago

Unraveling Comfort: A Tale of Initial Delight and Eventual Disappointment

Sharing my honest experience with, initially, the mattress seemed like a dream come true - comfortable, supportive, and a true haven for restful nights. However, this perception quickly shifted as the mattress began to show signs of wear after just a year, progressively worsening over the following year of regular use. It now sags more than a hammock, leading to discomfort and disrupted sleep. Despite its affordable price point, it's evident that this mattress may be more suitable for short-term use, requiring periodic replacements. It's a pity because it was once the epitome of comfort, cradling me to sleep each night. The journey from blissful slumber to restless nights serves as a cautionary tale on the importance of durability and long-term satisfaction in a product.
C Cecilia
434 days ago

A Battle Between You and the Mattress

I recently purchased a memory foam mattress from via Amazon about a year ago. Excited about the promise of comfort, I eagerly awaited its arrival. However, within just six months, the once-promising mattress started to sink, transforming my peaceful sleep into a nightly struggle akin to wrestling a mountain. Despite my efforts to flip the mattress, turning it upside down in a desperate attempt to salvage its comfort, the experience became torturous. Instead of restful nights, I found myself waking up to sharp pains that lingered throughout the day, disrupting even my sleep. From the initial unsettling feeling of sinking to the wooden slats below whenever I sat on the edge, I knew something was amiss. Yet, I persisted, hoping for a turnaround. In the end, this battle with the mattress proved futile. It was an experience I would never want to relive. My advice? Look elsewhere for your mattress needs to ensure a peaceful night's rest without the unnecessary struggles.
M Michele Caviglia
451 days ago

A Double Delight: My Mentormaterassi Story

When I stumbled upon, little did I know it would mark the beginning of a lasting love affair with quality sleep. My journey began with the purchase of the Plasmatic MED 3D EVO mattress, a decision that was later repeated. The longevity and comfort of my first Plasmatic MED 3D EVO stood the test of time, prompting me to bring it along to my new abode. The seamless transition to my new home spurred the purchase of a second mattress, cementing my trust in Mentormaterassi's products. The prompt and hassle-free deliveries of both mattresses added a cherry on top of an already delightful experience. As a satisfied customer, I can't help but revel in the joy of restful nights and rejuvenated mornings that Mentormaterassi has brought me.
568 days ago

Transformative Comfort with Mentor Materassi: A Review Worth Sharing

Embarking on a quest for the perfect mattress led me to, and though my experience wasn't flawless, I believe in offering constructive feedback. While I can't grant a perfect score, I must emphasize the journey. I decided on three Mentor mattresses spanning medium to high-end ranges, emphasizing pocketed springs and memory foam. Initially entranced by their promised luxe comfort, reality hit hard. Upon unwrapping these mattresses, reality felt like a sharp contrast from the brochure's heavenly descriptions. Far from the supportive embrace I anticipated, the mattresses resembled clouds – far too soft, and emitting a relentless heat that made sleep elusive. Disheartened, I reluctantly bid farewell to these "third-world" quality mattresses, regretting my investment in the Mentor brand. Despite this disappointing experience, I believe in transparency. Mentor Materassi has areas to improve, particularly in aligning product reality with marketing promises. For now, my quest for the perfect mattress continues elsewhere. If you value restful nights and accurate product descriptions, exercise caution when considering Mentor Materassi.

Editorial Review of

Introduction is a prominent online retailer specializing in mattresses and bedding products in Italy. With a vast selection of high-quality products, attention to customer satisfaction, and competitive prices, it has become a popular destination for consumers looking for the perfect sleep solutions.

Pros and Cons

  • Pros:
    • Wide range of mattresses and bedding products
    • Competitive pricing
    • High product quality
    • Easy-to-use website
    • Prompt customer service
    • Reasonable shipping costs
    • Generous returns and exchange policy
  • Cons:
    • Limited international shipping options
    • Website content only available in Italian

User Experience provides a seamless user experience through its well-designed website. The intuitive navigation allows users to effortlessly browse through various categories, filter products based on their preferences, and read detailed descriptions and customer reviews. The overall shopping experience is smooth, making it easy for customers to find their ideal mattress or bedding product.

Pricing and Value for Money offers competitive prices across its product range. While high-end mattresses may be on the pricier side, budget-friendly options are also available, catering to a wider range of customers. Considering the high-quality materials and construction used in their products, offers great value for money.

Customer Service prioritizes excellent customer service. Their support team is responsive, knowledgeable, and eager to assist customers with any queries or concerns. Whether through phone, email, or live chat, customers can expect prompt and helpful responses, building trust and ensuring a positive shopping experience.

Product Quality and Selection collaborates with reputable brands known for their commitment to quality and comfort. The extensive selection of mattresses covers various types, including memory foam, pocket spring, latex, and orthopedic options, accommodating different sleep preferences and needs. Additionally, the website offers a wide range of bedding accessories such as pillows, mattress toppers, and bed frames.

Website Usability boasts a user-friendly website with an intuitive layout and clear product categorization. The site loads quickly, enhancing the overall user experience. However, it's worth noting that the website content is currently only available in Italian, potentially limiting its accessibility to non-Italian speakers.

Returns and Exchanges has a generous returns and exchange policy. Customers can request a return or exchange within a specified period, allowing them to thoroughly test the mattress or bedding product at home. The company ensures a hassle-free process, making it convenient for customers to find the most suitable sleep solution.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to take advantage of reduced prices and special deals. Regularly checking their website or signing up for their newsletter ensures staying informed about the latest offers and savings opportunities.

Reputation has earned a solid reputation among customers for their commitment to excellence. They prioritize customer satisfaction, offering reliable products and exceptional service. Positive reviews and testimonials abound, showcasing their dedication to providing quality mattresses and bedding items.

Payment Options accepts various payment methods, including major credit cards and PayPal, providing customers with flexibility and convenience during the purchasing process.

Loyalty Programs

At present, does not offer a dedicated loyalty program. However, customers can benefit from recurring promotions and discounts, along with the advantage of their robust customer service.

Customer Reviews encourages customers to leave reviews for the products they have purchased, resulting in a vast collection of informative and honest feedback. These reviews not only help prospective buyers make informed decisions but also contribute to the transparency and trustworthiness of the company.

Community Involvement actively engages with its online community through social media channels, blog posts, and informative articles. They share sleep tips, mattress maintenance advice, and actively participate in discussions to address customers' concerns, creating a sense of community among their patrons.

Shipping and Costs ships products throughout Italy using reputable logistics partners. The shipping costs are reasonable, and most orders are delivered within a reasonable timeframe. However, international shipping options are limited, which might disappoint non-Italian customers. In conclusion, is an exceptional online retailer that offers a vast selection of high-quality mattresses and bedding products. With competitive pricing, excellent customer service, and a user-friendly website, they prioritize customer satisfaction. While international customers may face limited options and non-Italian speakers may encounter language barriers,'s commitment to excellence and positive reputation make it a reliable choice for those seeking the perfect sleep solutions.