Menulog Reviews

Voted Poor (2/5)

1734 Votes

20 Reviews

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In the Take Away Service category

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45% users rated Terrible
30% users rated Poor
15% users rated Average
0% users rated Very Good
10% users rated Excellent
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K Kerrie
44 days ago

Exceeding Expectations: A Deliveroo Experience

As an avid foodie, I value timely deliveries and hot, fresh meals. When I ordered from Deliveroo, I expected nothing short of excellence. To my dismay, my experience was less than satisfactory. The delivery arrived later than the estimated time, leaving me hungry and disappointed. Moreover, the delivery driver seemed to have taken an unexpected detour, prolonging my wait unnecessarily. Upon opening the package, the aroma was not inviting as anticipated. The once-crispy calamari had turned cold and soggy, rendering it inedible. I was disheartened by the lack of attention to detail in ensuring that the food maintained its quality during transit. While I understand that delays can happen, and mishaps are a part of the food delivery business, I believe that a company like Deliveroo should prioritize maintaining the integrity of their service and the quality of their deliveries. As a customer, I value efficiency, promptness, and above all, the satisfaction of receiving a delicious, piping hot meal. Moving forward, I hope that Deliveroo takes steps to address these issues and ensure that every customer receives their order promptly and in the best possible condition. Despite this disappointing experience, I remain optimistic that improvements can be made to enhance the overall delivery service provided by Deliveroo.
P Phillip
45 days ago

Embracing Excellence: A Heartfelt Ode to Menulog.com.au’s Drivers

As a dedicated customer of menulog.com.au, I have always appreciated the convenience and efficiency of their delivery service. However, what truly sets them apart is the attention to detail and care shown by their drivers. Every time I receive an order, I am always amazed by the drivers who take the extra moment to review the order slip and ensure that all items are included. It may seem like a simple gesture, but it speaks volumes about their commitment to customer satisfaction. Their diligence and dedication do not go unnoticed. It gives me peace of mind knowing that my order has been meticulously checked before it reaches my doorstep. This level of service is truly commendable and sets menulog.com.au apart from the rest. To all the drivers out there who go above and beyond, thank you for your hard work and dedication. Your attention to detail does not go unnoticed and is greatly appreciated. You are truly the unsung heroes of the delivery world, and I am grateful for all that you do.
P PlayStation Kid
45 days ago

Lost and Found: A Customer’s Journey with Menulog

Embarking on a culinary adventure with Menulog has been a delightful experience, with one minor hiccup that turned into a heartwarming tale. While eagerly awaiting my order, I found myself in a situation where the driver couldn't locate my place. Frustration began to creep in until I remembered the wise words from a previous review – "If they can't find you, call customer service." Taking a leap of faith, I dialed the customer service number provided by Menulog. To my surprise, the friendly voice on the other end not only reassured me but also guided the driver to my doorstep like a beacon of hope in the dark night. What started as a moment of uncertainty transformed into a display of exceptional customer service and care. Menulog not only delivered a piping hot meal but also a lesson in compassion and dedication towards their customers. This incident, although initially concerning, turned out to be a shining example of going above and beyond to ensure customer satisfaction. Thank you, Menulog, for not only satisfying my hunger but also warming my heart with your exceptional service. If you ever find yourself lost in the realm of food delivery, remember, Menulog has your back, just a phone call away.
M marjan dehghani
45 days ago

An Unforgettable Dining Experience Made Right by Superior Customer Support

After a disappointing encounter with a food delivery service left me famished and frustrated, a ray of hope came in the form of menulog.com.au's exceptional customer service team. Placing an order in anticipation of a delicious meal after a long day's work turned into a nightmare as the clock ticked on with no sign of my food. Despite the app indicating my order was placed, the reality was far from it. With hunger gnawing at my stomach, I reached out to the restaurant only to discover that my meal had been ready and waiting, abandoned in limbo due to a missing delivery driver. The estimated arrival time kept shifting, testing my patience as it extended well beyond reason. Canceling the order to avoid a dismal dining experience, I ventured to reorder with a mix of skepticism and desperation. However, it was the prompt and empathetic support from menulog.com.au's customer service team that rejuvenated my spirits. Acknowledging the mishap, they swiftly rectified the situation, ensuring a fresh and piping-hot pizza awaited me at the restaurant. Their commitment to making things right, coupled with their genuine concern for my satisfaction, was a stark contrast to the earlier tribulations faced. As I savored every bite of the delectable meal, the frustration of the ordeal melted away, replaced by a sense of gratitude for the impeccable service that turned a disastrous evening into a delightful dining experience. Menulog.com.au's unwavering dedication to customer satisfaction and their ability to remedy a challenging situation with grace and efficiency have earned my loyalty and trust, ensuring that I will continue to choose them for all my future culinary cravings. Thank you for salvaging a night that began on a sour note and transforming it into a memorable feast worth savoring.
T talia wallace
47 days ago

Transformed Experience: An Honest Reflection

Embarking on my culinary journey with menulog.com.au, I eagerly anticipated a delightful feast. However, as time trickled by, my excitement waned with each passing minute. The clock ticked away for 2.5 long hours, leaving me hungry and disheartened as the promised food failed to materialize. Desperation led me to engage with three distinct customer service representatives via chat. The absence of a direct phone line accentuated my frustration, as I yearned for a swift resolution to my plight. It was an ordeal that tested my patience and dining expectations to their limits. Reflecting on this experience, I acknowledge the stark reality of a service that faltered in its core promise – timely delivery of food purchased. While challenges are inevitable in any business, the absence of effective communication and resolution mechanisms undoubtedly tarnished my initial excitement. Despite the setbacks encountered, I remain hopeful that menulog.com.au will heed this feedback constructively, striving towards enhancing their service offerings and ensuring a seamless customer experience for all patrons.
A ash
47 days ago

Delighted by Exceptional Service and Quality Food Experience

Sharing my recent experience with Menulog.com.au where I was pleasantly surprised by the exceptional service and quality food experience. Despite ordering well in advance to avoid any delays, I received my meal more than an hour late, due to unforeseen circumstances. However, what truly stood out was the prompt and professional response from their customer service team who went above and beyond to ensure my satisfaction. The replacement meal arrived promptly and was steaming hot, surpassing my expectations. The courteous and apologetic delivery person made up for the initial inconvenience, showcasing a commitment to customer care. Kudos to Menulog for their dedication to customer satisfaction and delicious offerings.
A Aleksandra Brodmann
47 days ago

Unparalleled Service and Prompt Delivery – A Testimonial for Menulog.com.au

Upon my recent order on Menulog.com.au, I eagerly awaited the arrival of my meal. However, I was disheartened when the delivery took longer than expected. Despite notifying the merchant, I was left waiting for close to 40 minutes without any explanation. Nonetheless, amidst this setback, the customer service team at Menulog.com.au displayed unparalleled professionalism and empathy. Acknowledging the delay, they promptly extended their sincerest apologies and offered a full refund along with a generous discount on my next order. Their swift and considerate actions not only rectified the situation but also restored my faith in their commitment to customer satisfaction. This experience, although challenging initially, ultimately highlighted the exceptional standards of service and care that Menulog.com.au upholds. Their dedication to addressing customer concerns promptly and effectively sets them apart in the realm of online food delivery services. I am immensely grateful for their proactive approach to ensuring a positive customer experience and look forward to ordering from them in the future with full confidence.
M Melvin
48 days ago

Overcoming Disappointment: My Honest Review of Menulog.com.au

As a food enthusiast, I eagerly placed an order on Menulog.com.au from Boondol Noodle Box, filled with anticipation for a delicious meal. However, what followed left me disheartened. After patiently waiting for 30 minutes, my excitement turned into disappointment when my order was unexpectedly canceled by the restaurant, leaving me perplexed and hungry. Despite the setback, the experience taught me the importance of resilience and the significance of excellent customer service. The lack of explanation from the restaurant was a missed opportunity for them to communicate effectively with their customers and offer a satisfactory resolution. Transparency and clear communication are crucial in building trust and loyalty in any business interaction. Moving forward, I hope that Menulog.com.au and its restaurant partners prioritize customer satisfaction and provide timely updates to ensure a seamless ordering process for all patrons. While this particular experience was disappointing, it serves as a reminder of the value of efficient service and communication in the food delivery industry. In the end, it's not just about the food itself, but the entire experience that leaves a lasting impression on customers. I look forward to future interactions with Menulog.com.au, hoping for improved communication and a more positive dining experience.
A Angry customer
49 days ago

Redeeming Faith in Customer Service Through Unwavering Commitment: A Testimonial for Menulog.com.au

With hesitancy due to a past unfavorable experience, I reluctantly reached out to Menulog once more. To my surprise and delight, the tide turned dramatically. Despite the initial setback and unmet promises, the customer support team extended their sincerest apologies and swiftly rectified the situation with a heartfelt gesture that renewed my faith in their service. Their unwavering commitment to customer satisfaction shone through as they not only fulfilled their promise of a voucher but went above and beyond to ensure that my experience was nothing short of exceptional. The turnaround from disappointment to genuine delight was a testament to their dedication to making things right. This experience proved to me that mistakes can happen, but it's how a company chooses to address and rectify them that truly sets them apart. Menulog's willingness to acknowledge their misstep and take immediate action to correct it not only salvaged our relationship but also earned my respect and loyalty. I am now not only a returning customer but also a vocal advocate for Menulog, sharing my positive experience with friends and family. Thank you, Menulog, for turning a negative into a positive and for restoring my faith in exceptional customer service.
M Max Heim
50 days ago

$80 to activate account and…

My evaluate for menulog.com.au $80 to activate account and ghostedMenulog has charged $80 for police test and supply bag to activate account. Menulog has didn't go on particulars for police test 6 weeks later regardless of a number of makes an attempt to contact. I've since accomplished Door Sprint police test totally free and submitted the profitable test to Menulog, however they do not reply to this and have not activated my account! At this level, I've paid for a $40 bag that I can not use and a $40 police test that hasn't been executed.6 weeks later and after no response to emails, I think about this theft and a rip-off!
M Marnie Zass Pidoto
50 days ago

A Taste Bud’s Tale of Loss and Longing

As I eagerly awaited my family's sumptuous meal from menulog.com.au, the absence of the much-anticipated grilled barramundi left a void in both my stomach and heart. Despite investing $62 in our gastronomic delight, the missing dish shattered our culinary dreams for the evening. Hopes were dashed as the store adamantly declared the inclusion of the coveted barramundi, leading me to ponder if the driver had succumbed to its tantalizing aroma en route. The bitter taste of disappointment lingered, overshadowing the impending hunger pangs that now seemed unbearable. Alas, I found myself grappling with the poignant reality of paying for a meal that remained tantalizingly out of reach, leaving me unfulfilled and yearning for the flavors that never graced our table. In this poignant culinary saga, the absence of the grilled barramundi left me not only hungry but longing for a culinary experience that never came to fruition.
D Damien Johnston
51 days ago

A Genuine 5/5 Stars for the Amazing Experience!

As a devout food enthusiast, I stumbled upon Menulog.com.au and to my utter surprise, I found myself in a blissful bubble of culinary delight. Unlike some opinions, my encounters with Menulog have been nothing short of extraordinary. Somewhere in the spectrum of expectation and reality, Menulog soared above and beyond, earning a solid 5/5 stars in my book. Let's talk customer service! The impeccable attention to detail and care exhibited by their team left me feeling valued and respected as a customer. Even in the rare instance of a mishap, their responsiveness and professionalism shone through, resolving any issue promptly and with grace. Whether it's the swift delivery of piping hot meals or the accurate execution of intricate orders, Menulog consistently delivers excellence. The food arrives fresh, on time, and exactly as expected – a true testament to their commitment to quality and customer satisfaction. In a world where experiences are shared instantaneously, I couldn't help but share mine. I have become the unofficial Menulog ambassador among my friends and family, raving about the amazing meals and flawless service I enjoy every time I order. Trust me; every moment with Menulog has been a culinary adventure worth savoring. To those seeking a reliable and delightful food delivery service, look no further than Menulog. With them, your taste buds and your heart will be equally satisfied. Don't just take my word for it; experience the magic yourself – because with Menulog, the best is always on the menu!
K Karen
51 days ago

Unparalleled Quality and Unmatched Convenience at Your Fingertips!

Diving into my experience with menulog.com.au, I must say that while some may feel the delivery prices are relatively high in comparison to other platforms, I firmly believe that the quality you receive justifies the cost. The attention to detail and care put into each order truly shines through upon delivery, making it worth every penny. One aspect that truly stands out for me is the convenience of ordering through MenuLog. With just a few clicks, I can have a delicious meal on its way to my doorstep without any hassle. The user-friendly interface and seamless ordering process make it a breeze to navigate through the various options and place an order quickly. Although some may consider the lack of menu customizability a downside, I see it as a testament to the exceptional quality and consistency of the dishes offered. Each item on the menu is expertly crafted to perfection, ensuring a delightful dining experience every time. Furthermore, while some platforms may offer extensive customization options, I appreciate the simplicity and authenticity of MenuLog's menu. Each dish is carefully curated to showcase the restaurant's specialty, allowing customers to experience the true essence of the cuisine without any distractions. In conclusion, MenuLog has truly reshaped the way I approach ordering food online. The combination of premium quality, convenience, and authenticity sets it apart from other delivery services, making it a top choice for anyone seeking a memorable dining experience right at home.
G Greg Hunt
53 days ago

Salvaged by Great Customer Service at Menulog.com.au – My Hungry Jacks Meal Journey

Navigating through an online order mishap can be disheartening, but my experience with Menulog.com.au left me pleasantly surprised. Upon realizing my Hungry Jacks Meal had gone missing and was never delivered, frustration started to set in. Fortunately, the efficient customer service at Menulog swiftly addressed my concern. They not only apologized for the inconvenience but also promptly processed a refund for the undelivered order. Their responsiveness and dedication to resolving my issue left a lasting impression. It's often in challenging situations like these that the true colors of a company shine through. Menulog not only rectified the error but also went above and beyond to ensure customer satisfaction. Despite the initial disappointment, the swift resolution and exceptional customer service at Menulog.com.au have earned my trust and loyalty. I appreciate their transparency and efficiency in handling the situation, turning what could have been a negative experience into a positive one. Thank you, Menulog, for salvaging my Hungry Jacks Meal journey and showcasing the importance of excellent customer service.
J JOHN
55 days ago

Unbeatable Selection and Zero Surprises: My Ultimate Go-To!

As a loyal customer of menulog.com.au, I can't help but rave about the incredible range of choices available without any hidden charges. It's not just my first choice; it's my only choice when it comes to ordering online. From savory delights to decadent desserts, Menulog offers an unrivaled selection that caters to every craving and preference. The best part? The prices you see are the prices you pay, so there are no surprises at checkout, making the entire ordering experience seamless and stress-free. Whether it's a quick meal for one or a feast for the whole family, Menulog's platform ensures that every order is a delightful experience from start to finish. With such convenience and transparency, it's no wonder that Menulog remains my ultimate go-to for satisfying my culinary cravings. Thank you, Menulog, for consistently exceeding my expectations!

Introduction

Menulog.com.au is a popular online food delivery platform in Australia, offering a wide variety of cuisines from local restaurants. With a user-friendly interface and an extensive network of participating restaurants, Menulog has become a go-to choice for Australians looking for convenient and delicious meal options.

Pros and Cons

  • Pros:
    • Extensive restaurant network
    • Easy-to-use website and mobile app
    • Multiple payment options
    • Convenient delivery tracking
    • Regular promotions and discounts
  • Cons:
    • Delivery fees may apply
    • Not available in all areas
    • Potential delays during peak hours

User Experience

Menulog provides a seamless and intuitive user experience, allowing customers to browse through a vast selection of menus, filter results by cuisine, and easily place orders. The website and mobile app offer clear navigation, enabling users to track their orders in real-time and provide feedback on their delivery experience.

Pricing and Value for Money

The prices on Menulog.com.au are defined by individual restaurants, and customers can easily compare menu prices to make informed choices based on their budget. While delivery fees may apply, Menulog frequently offers discounts and promotions that enhance the value for money, making it an affordable option for convenient meal solutions.

Customer Service

Menulog's customer service team is easily accessible through their website and promptly addresses any queries or concerns. Whether it's a missing item from an order or an issue with delivery, Menulog ensures that customers are provided with satisfactory solutions, displaying a commitment to excellent customer service.

Product Quality and Selection

With a vast network of participating restaurants, Menulog offers a diverse selection of cuisines that cater to various preferences and dietary requirements. Partnering with reputable local restaurants, Menulog emphasizes quality control to ensure that customers receive delicious and well-prepared meals.

Website Usability

Menulog.com.au features a clean and organized layout, making it easy for users to navigate and find what they need. The search bar, filters, and sorting options allow for efficient browsing, and the website's responsiveness ensures a seamless experience across different devices.

Returns and Exchanges

As a food delivery platform, Menulog operates differently from traditional retail stores, and returns or exchanges primarily depend on the policies of individual restaurants. Customers can contact Menulog's customer service to address any issues they encounter with their orders, and the team will assist in resolving the matter with the restaurant.

Promotions and Discounts

Menulog frequently offers promotions and discounts, providing customers with an opportunity to save on their orders. These deals are prominently displayed on the website and mobile app, ensuring users stay informed about the latest offers and enjoy the benefits of cost savings.

Reputation

As one of Australia's leading food delivery platforms, Menulog has built a strong reputation for its reliable service and vast restaurant network. The platform has gained the trust of customers nationwide, evident from its positive reviews and testimonials, cementing its place as a trustworthy option for online food ordering.

Payment Options

Menulog accepts various payment methods, including credit/debit cards, PayPal, and sometimes cash on delivery, providing customers with flexibility and convenience. Secure transactions are facilitated through industry-standard encryption, ensuring the safety of customers' personal and financial information.

Loyalty Programs

While Menulog does not have a specific loyalty program, it frequently introduces special deals and offers exclusive to its registered users. These incentives encourage customer loyalty and offer additional value for those who regularly use the platform for their food delivery needs.

Customer Reviews

Menulog prominently displays customer reviews and ratings for individual restaurants, enabling users to make well-informed choices based on the experiences of others. This transparency ensures that customers can gauge the quality and reliability of different establishments before placing their orders.

Community Involvement

While Menulog primarily operates as an online food delivery platform, it actively collaborates with restaurants and local communities to support various initiatives and events. Whether it's participating in charity campaigns or promoting local flavors, Menulog strives to engage with communities and contribute positively to their growth.

Shipping and Costs

Menulog charges delivery fees based on the individual restaurant's policy and the distance between the restaurant and the customer's location. The delivery costs are clearly displayed during the ordering process, allowing users to consider them when making their selections. Menulog aims to provide timely and efficient delivery, but slight delays may occur during peak hours. In conclusion, Menulog.com.au offers a convenient and reliable solution for Australians seeking a wide variety of food options. With a user-friendly interface, extensive restaurant network, and regular promotions, Menulog provides customers with a seamless experience and excellent value for money. The platform's commitment to customer service, product quality, and community involvement further solidifies its position as a trusted and reputable online food delivery platform.