Users Voice for Merrell

85% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
6% users rated Excellent
Pie Chart Review Representation for Merrell
Merrell Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Dec 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.4 5 4.8 4.4 3.8 4.8
Oct 2022 1.8 1 4.3 4.6 3.7 4.2
Nov 2022 1.8 5 2.4 4.2 5 3.9
Dec 2022 5 2 5 5 5 5
Mar 2023 1 5 1.7 3.6 2.7 3.1
Line Chart for Rating of peer stores

merrell.com

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Detailed Merrell Review by

Introduction

Merrell.com offers quality outdoor footwear and apparel for all kinds of outdoor activities. They have expanded their range to include hiking, trail running, and camping gear. The website offers easy navigation and a user-friendly interface. Let's take a look at the various aspects of Merrell.com.

Pros and Cons

Pros:
  • Wide range of products for all outdoor activities
  • High-quality and durable footwear and apparel
  • User-friendly website with easy navigation
  • Free shipping and returns
Cons:
  • Some products may be considered overpriced
  • Limited customization and personalization options

User Experience

Merrell.com offers a seamless and engaging user experience. The website is well-organized and easy to navigate. The search function is highly efficient, making it easy for customers to find products. The product pages provide detailed information and clear product images. Overall, the user experience is highly satisfactory.

Pricing and Value for Money

Merrell.com offers products that can be considered premium-quality and durable. The prices may be slightly higher than other outdoor gear brands, but the quality justifies the price. The prices on the website are competitive, and the value for money is good.

Alternatives

Some alternative brands to consider are:
  • The North Face
  • Salomon
  • Columbia

Customer Service

Merrell.com has a competent and supportive customer service team. They offer responsive and helpful assistance to customers who have queries or concerns. Customers can reach out to the team through email, phone, or live chat.

Product Quality and Selection

Merrell.com offers high-quality products that are durable and long-lasting. They offer a wide range of products for all kinds of outdoor activities. The selection of products is vast, making it easy for customers to find the right product that meets their needs.

Website Usability

Merrell.com has a user-friendly interface that makes it easy for customers to navigate the website. The website is well-organized, and the search function is highly efficient. The checkout process is simple and hassle-free.

Returns and Exchanges

Merrell.com offers free returns and exchanges, making it easy for customers to exchange or return products that do not meet their expectations. The returns process is simple and straightforward.

Promotions and Discounts

Merrell.com offers regular promotions and discounts, making it easy for customers to purchase products at discounted prices. They also have a Sale section on their website where customers can find discounted products.

Reputation

Merrell.com has a good reputation in the outdoor gear industry. They are known for their high-quality and durable products. Merrell.com has received positive reviews from customers on various platforms, including social media and review websites.

Payment Options

Merrell.com offers a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Merrell.com does not have a loyalty program.

Customer Reviews

Merrell.com has received positive reviews from customers. Customers have praised the quality of the products, the easy navigation of the website, and the helpful customer service team.

Community Involvement

Merrell.com is involved in various community events and projects. They support various social and environmental initiatives.

Shipping and Costs

Merrell.com offers free shipping and returns for all orders. The shipping time may vary depending on the location. Customers can choose from various shipping options, including standard, rush, and overnight shipping.

Merrell Recent User Reviews

User Rating

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Reviewer Name: Umar

Review Submission Date: 2022-12-24

Review Title: Bought merrell boots for walks mainly
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Review Description: Bought merrell boots for walks mainly. Not a heavy user compared to my other boots the merrell shoes just fell apart. They cost more than twice the price of my northwest frontier shoes . Will not be purchasing merrell product again. I have photos of the boots.

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Reviewer Name: Jan Pravica

Review Submission Date: 2022-12-23

Review Title: Merrell outlet scam
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Review Description: I purchused shoes on MerrelloutletSlovenija. In a week I got a "tracking number" and then nothing happened for months. The whole time it looked as if the shoes were still in China. They stopped replying. There are same sites for other countries aswell.Scammers all right!

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Reviewer Name: customer

Review Submission Date: 2022-12-22

Review Title: Don’t expect any customer service if something is missing from your order
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Review Description: One pair of shoes ordered online for a very young grandson came without laces. Multiple emails and phone calls (including photos and receipts) received no action. Unacceptable service - and disappointing for the little guy as he made his own choice from checking out the options.

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Reviewer Name: John Arness

Review Submission Date: 2022-12-06

Review Title: I agree with the bad reviews concerning…
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Review Description: I agree with the bad reviews concerning customer service and quality control.I purchased river sandals and noticed immediately that there was an inside seam defect that would lead to blisters and irritation, at best.I contacted them about a return or exchange, and was ignored.

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Reviewer Name: Joshua Ratsep

Review Submission Date: 2022-11-30

Review Title: Worst customer service ever
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Review Description: Worst customer service I've ever experienced . Boots were garbage 165$ , broke in under 10 miles of hiking . Then on customer service wasted over 8 hours of my time because of their incompetence.

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Reviewer Name: Paul H

Review Submission Date: 2022-11-29

Review Title: The trainers are OK
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Review Description: The trainers are OK, but I returned as I thought all Merrell had Vibram soles...they dont. You would not beleive the paperwork they put you through to reutrn a pair of trainers. In this day and age in trying to protect the planet...they are awful. Five pages of returns docs!Three copies of the invoice taped to the outside of the box. Anyone would think they were doing this to make you think...is it worth it to rerurn them to go through this pain. Buy off a shop or go to Amazon....your return, if required, will be an awful lot easier.

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Reviewer Name: B Bilbrough

Review Submission Date: 2022-11-18

Review Title: Rubbish.bought a pair of forestbound…
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Review Description: Rubbish.bought a pair of forestbound boots which started loosing there shape within 2 weeks of light walking . When the rain came my feet were soaked within 10 minutes. Worst walking boots ever.

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Reviewer Name: Kate K

Review Submission Date: 2022-11-15

Review Title: Unhelpful and bad UX
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Review Description: Size chart not very relevant, kids shoes don't come in wide, however the product page has that option, which is super confusing. Customer service unhelpful, did not advise on choosing size, just sent me to use size chart which does not have measurements. Will not be returning.

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Reviewer Name: Xi Jiang

Review Submission Date: 2022-11-14

Review Title: "Free Return" is NOT free for shoes don't fit
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Review Description: Bought a pair of Moab 2 Ventilator online. The shoes are bigger than the Marrells that I tried in the store. I tried with thick socks on. Still the shoes are too big. The turn process is BAD. First, the site does not take my order number and zip. Has to use the chat. Then, they charge $5.00 for the promised "free-return".

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Reviewer Name: bill

Review Submission Date: 2022-11-11

Review Title: Thought to try and Bought a pair of…
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Review Description: Thought to try and Bought a pair of Merrell Moab side zip boots because they were waterproof and could not believe how bad fitting and has the worst insoles l have bought in any footwear, so hard and seem to be at least half a boot size smaller than any other boots l have ever bought and owned in the military