Messagefactory Reviews

Voted Good (4/5)

722163 Votes

0 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

No ratings for Terrible
No ratings for Poor
No ratings for Average
No ratings for Very Good
No ratings for Excellent
Write a review


Message Factory is an online clothing store based in Canada that offers a wide range of eco-friendly and sustainable fashion options for women. They are driven by their commitment to producing high-quality garments while minimizing their environmental impact. With a focus on unique designs and ethical manufacturing practices, Message Factory has gained a strong reputation among conscientious consumers looking for fashionable and eco-conscious clothing.

Pros and Cons

  • Pros:
  • - Extensive collection of eco-friendly and sustainable clothing
  • - Unique and stylish designs
  • - Ethical manufacturing practices
  • - High-quality garments
  • - Easy-to-navigate website
  • - Free shipping on orders above a certain amount
  • Cons:
  • - Limited selection for men and children
  • - Some products can be expensive compared to fast fashion alternatives
  • - Limited availability of extended sizes

User Experience

Message Factory offers a user-friendly website that allows customers to easily browse through their extensive collection. The site's intuitive navigation and clear categorization make it simple to find specific items or explore new arrivals. Additionally, the inclusion of detailed product descriptions and size charts ensures that customers can make informed purchasing decisions. Overall, the website provides a smooth and enjoyable user experience.

Pricing and Value for Money

While Message Factory's products may have higher price points compared to fast fashion alternatives, the prices are justified by their commitment to ethical manufacturing and the use of sustainable materials. Customers are not only purchasing high-quality garments, but they are also supporting a more environmentally-friendly and socially-responsible fashion industry. Thus, the value for money lies in the durability and longevity of the products, as well as the positive impact on the planet.

Customer Service

Message Factory takes pride in providing excellent customer service. Their friendly and knowledgeable support team is readily available to assist with any inquiries or concerns via email or phone. They are responsive and strive to ensure that customers have a positive experience. From addressing sizing concerns to offering personalized recommendations, Message Factory's customer service reflects their commitment to customer satisfaction.

Product Quality and Selection

Message Factory places a strong emphasis on product quality. Their garments are carefully crafted using sustainable fabrics and production methods that prioritize durability and comfort. From casual wear to formal attire, their collection showcases a variety of styles that appeal to different tastes. However, it is important to note that the selection for men and children is relatively limited compared to the options available for women.

Website Usability

The Message Factory website is user-friendly and well-designed. It incorporates a clean and visually appealing layout that allows for easy navigation. The search function and filtering options enable customers to refine their search and find desired products quickly. Additionally, the website is optimized for mobile devices, ensuring a smooth browsing experience for customers on the go.

Returns and Exchanges

Message Factory offers a hassle-free returns and exchanges policy. If customers are not fully satisfied with their purchase, they can return the item within a specified timeframe. The company provides clear instructions on their website for initiating returns or exchanges, making the process transparent and convenient for customers.

Promotions and Discounts

Message Factory occasionally offers promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions are often advertised on the website and through their newsletter. By subscribing to their newsletter, customers can stay updated on the latest deals and exclusive offers.


Message Factory has built a strong reputation for its commitment to sustainability and ethical manufacturing practices. Their dedication to creating fashionable and eco-friendly clothing has resonated with customers who value conscious consumerism. The brand's positive reputation is evident through numerous satisfied customer reviews and testimonials, further solidifying its credibility.

Payment Options

Message Factory accepts a variety of payment options to accommodate customer preferences. These options typically include major credit cards, such as Visa and Mastercard, as well as PayPal. The availability of multiple payment options ensures that customers can complete their purchases securely and conveniently.

Loyalty Programs

Currently, Message Factory does not offer a specific loyalty program. However, they often express their gratitude to customers by offering exclusive discounts and promotions. By subscribing to their newsletter, customers can ensure they receive updates on these special offers.

Customer Reviews

Customer reviews play an important role in shaping the perception of a brand, and Message Factory has received overwhelmingly positive reviews. Customers consistently praise the quality of the garments, the fashionable designs, and the brand's commitment to sustainability. Additionally, the prompt and helpful customer service often receives accolades from satisfied customers.

Community Involvement

Message Factory actively engages with the community by supporting various charitable and environmental initiatives. They collaborate with local organizations and assist in fundraising efforts or awareness campaigns. Their commitment to social and environmental causes demonstrate their desire to make a positive impact beyond fashion.

Shipping and Costs

Message Factory offers shipping both within Canada and internationally. For Canadian customers, they offer free shipping on orders above a certain amount, which varies depending on the destination. The shipping fees for orders below the threshold are calculated at checkout based on the location. International shipping costs are determined similarly, and customers can view the estimated charges during the checkout process.

In Conclusion

Message Factory stands out as a reputable online clothing store that combines fashion with sustainability. Their commitment to ethical manufacturing, extensive collection of eco-friendly garments, and excellent customer service contribute to a positive shopping experience. While there may be limitations in terms of selection for men and children, the overall quality and uniqueness of their products make Message Factory a desirable destination for eco-conscious consumers seeking fashionable and sustainable clothing.