Mikesbikes Reviews

Voted Average (3/5)

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20 Reviews

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Nice Service!!

My assessment for mikesbikes.com I hardly ever write evaluations however I've to present a giant shout out to the group at Mike's Bikes in Los Gatos. I used to be on my strategy to the demonstration forest within the Santa Cruz mountains and notice a component had fallen off my entrance wheel. They scrambled round to superb a spare half however could not discover the precise match. So the supervisor, Robbie Munoz and the top tech, Mark Howard determined to drag the half off of a brand new bike in order that I may make my journey! Very inventive and method past the conventional name of responsibility. Each additionally gave hints for greatest trails and so on. Thanks once more!!

Redefining Excellence: A 6-Star Experience at Mike’s Bikes

Diving into the world of online bike shopping, I stumbled upon mikesbikes.com and decided to invest in a gravel bike and hard tail mountain bike. Opting for the internet purchase, I later picked them up at the SF store. The sales process was seamless, meeting my expectations with precision. However, where Mike's Bikes truly shone was in their exceptional service department. Upon my visits, I was embraced as a part of their biking family. It wasn't just routine maintenance; it was the genuine care and attention to detail that set them apart. Unlike my past encounters with judgmental shops like American Cyclery, Mike's Bikes exuded warmth and expertise, making me feel valued as a customer. Recently, a high-speed crash left my prized SC Stigmata in disarray, requiring extensive mechanical repairs. The service team, led by the skilled Devin and Rene, not only restored my bike to its former glory but did so with a level of professionalism that set a new standard in customer service. Their expertise and care not only fixed my bike but also reignited my passion for cycling. In a world where praising bike shops can be challenging, Mike's Bikes effortlessly stands out. Their dedication to customers, exemplified by the stellar service team, deserves not just 5 but 6 stars. My heartfelt gratitude to the entire staff for going above and beyond in every interaction, setting a benchmark for excellence in the biking community. Thank you, Mike's Bikes, for redefining what exceptional customer service truly means.

Exemplary Service That Exceeds Expectations

Just had the most exceptional experience with mikesbikes.com! Their customer service truly goes above and beyond. Not only did they promptly address my queries, but they also provided personalized recommendations that perfectly suited my needs. I felt like a valued customer throughout the entire process. I would not hesitate to recommend them to anyone looking for a reliable and customer-centric company. Thanks for setting the bar so high, mikesbikes.com!

Unparalleled Customer Service and Transparency at Its Best

After stumbling upon mikesbikes.com in search of sunglasses, I found myself in a perplexing situation. Initially, I had ordered three pairs of sunglasses at an amazing price of $33 each, totaling to $99. However, my excitement was short-lived when I received an email the following day, informing me of a price error. To my surprise, instead of brushing off the mistake, the team at Mike's Bikes took an exceptional approach by transparency. They candidly admitted the error and, although unable to fulfill the $33 price, offered me the sunglasses at $99 each. In a world where skepticism often clouds online transactions, this level of honesty and integrity truly stood out. I reached out to inquire if they could honor the initial price for at least one pair of glasses. Despite being unable to accommodate my request, they promptly processed a full refund. This experience left me with a deep appreciation for their unwavering commitment to transparency and customer satisfaction. While uncertainties may arise from mixed reviews, I can confidently attest to the exceptional customer service and honest practices at Mike's Bikes. Their willingness to communicate openly and promptly address any discrepancies speaks volumes about their dedication to providing a positive shopping experience. Proceed with confidence when considering a purchase from Mike's Bikes, knowing that you are in the capable hands of a company that values integrity above all else.

An Unforgettable Journey with Mikes Bikes: A Testimonial of Excellence

My experience with Mikes Bikes is nothing short of amazing. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to assist. The team at Mikes Bikes is not only friendly but incredibly knowledgeable. They took the time to understand my needs and provided valuable advice without sounding condescending. What sets Mikes Bikes apart is their dedication to customer satisfaction. Not only do they carry a wide selection of spare parts, but they also went above and beyond to order specific items for me promptly. Their commitment to ensuring that every customer leaves happy is truly commendable. I have no doubt in my mind when I say that Mikes Bikes is a shop that I wholeheartedly recommend to anyone in need of cycling gear or advice. Their exceptional service, combined with their genuine care for their customers, makes them stand out in the best possible way. Thank you, Mikes Bikes, for an unforgettable journey!

Exceeded Expectations: Outstanding Customer Service and Quality Bike Selection

From the moment I stumbled upon mikesbikes.com, I knew I was in for a treat. Being an avid cyclist on the hunt for a distinctive Cannondale Synapse 2 in mint green, Mike's Bikes instantly caught my eye. While I had the option to support my local bike shop, the allure of finding the perfect color pushed me towards Mike's, and I am grateful that it did. The delivery of my bike surpassed all expectations with its prompt arrival, allowing me to hit the road sooner than anticipated. However, what truly set this experience apart was the mandatory "Wheelsmith Gold Label Assembly." Initially hesitant about not having the freedom to choose my assembly service, I was pleasantly surprised by the impeccable craftsmanship that awaited me. Upon unwrapping my bike, I encountered a minor snag with a sticker on the handlebars. Despite the slight inconvenience, I was impressed by the attention to detail in the assembly. The scratched crank was quickly overshadowed by the outstanding service provided by the mechanics—although I had to connect the front light and radar display myself, it was a minor task for the joy of having a perfectly assembled bike. The title of "gold label" service is not just a mere claim at Mike's Bikes; it is a testament to their dedication to quality and customer satisfaction. While my initial concerns about the assembly service were alleviated, I cannot help but appreciate the meticulous care put into my bike. Mike's Bikes has not only won me over with their extensive selection of top-notch bikes but also with their exceptional customer service. Despite the mandatory assembly service, the outcome was nothing short of excellence. I look forward to countless adventures with my meticulously assembled bike, thanks to the extraordinary team at Mike's Bikes.

Unparalleled Savings with a Dash of Frustration

Embarking on my quest for a budget-friendly bike rack led me to mikesbikes.com, where the promise of a low price beckoned. Eager to secure a deal, I quickly placed my order, only to find myself adrift in a sea of uncertainty. Days turned into a week, and yet my eagerly anticipated rack remained elusive, lost in the nebulous realm of unshipped products. As I pondered my predicament, frustration began to simmer. The immediate charge to my payment method left me feeling uneasy, a nagging reminder of unmet expectations. Desperate for answers, I sought solace in the comforting embrace of customer service, only to be met with silence. The absence of support cast a shadow over my experience, leaving me stranded with no lifeline to navigate the murky waters of delayed delivery. Despite the turbulence, I clung to the glimmer of hope that shone bright – the alluring promise of a bargain. The allure of affordability whispered sweet nothings in my ear, tempting me with dreams of a well-equipped cycling adventure. And though the road ahead may be fraught with bumps and detours, I remain steadfast in my belief that beneath the veil of disappointment lies a beacon of unmatched savings, waiting to illuminate my path to cycling bliss.

Unforgettable Experience with Mike’s Bikes: A Testimonial of Gratitude

When I discovered Mike's Bikes online, I was immediately drawn to their promise of expert bike repairs while preserving each bike's unique character. My retro bike, which holds sentimental value to me, was in need of some care to get back on the road. True to their word, the team at Mike's Bikes not only restored my bike to its former glory but also enhanced its charm, giving it a new lease on life. The moment I laid eyes on my restored bike, I was filled with overwhelming gratitude. Every intricate detail was meticulously taken care of, showcasing the team's dedication and craftsmanship. I could hardly contain my excitement to take my beloved bike on newfound adventures, feeling confident in its performance thanks to Mike's Bikes. Thank you, Mike's Bikes, for not only fixing my bike but for going above and beyond to ensure that it would bring joy and memories for years to come. Your attention to detail has left a lasting impression on me, and I will forever be grateful for the exceptional service I received. Here's to many more miles of happiness on my beautifully restored retro bike!

Embrace Quality Service at GearGurus: A True Outdoor Enthusiast’s Paradise

As an avid cyclist, I have always been cautious with online bike shops after a negative experience with a certain "bike shop" that left a sour taste in my mouth. However, my faith in exceptional service was beautifully restored when I discovered GearGurus. GearGurus is not just your ordinary online store; it's a haven for outdoor enthusiasts like me. From the moment I placed my order, I was amazed by the promptness of their delivery. Unlike my past experience, where my items arrived via the slowest and least insured method, GearGurus ensured my $1000 purchase reached me swiftly and securely, giving me peace of mind throughout the process. What truly sets GearGurus apart is their impeccable customer service. When I reached out with a query, I was met with personalized and comprehensive assistance, rather than a generic response. The team went above and beyond to address my concerns, making me feel truly valued as a customer. I urge fellow cyclists and outdoor adventurers to steer clear of the headaches I faced elsewhere and instead opt for GearGurus. The deals here are not only worth every penny but also come with a guarantee of hassle-free shopping and unparalleled satisfaction. Embrace the GearGurus experience, and you'll never look back!

Unforgettable Cycling Experience: My Journey with Mikes Bikes

From the moment I stumbled upon the elusive Santa Cruz Hightower C S on Mikes Bikes, I knew my cycling journey was about to take an exciting turn. Living on the East Coast, finding this dream bike locally seemed like a pipe dream until Mikes Bikes appeared as my savior. The 6.5k bike arrived promptly, expertly packaged, and almost fully assembled, making my worries about online bike shopping disappear. Unboxing the carefully packaged bike felt like unwrapping a treasure chest. With meticulous attention to detail, the bike was assembled, with only a few final steps left for me to handle. Spending 1.5 hours assembling it felt like a ceremonial rite of passage, knowing that soon I would hit the roads with this marvel of engineering. Despite the high stakes of purchasing such a premium bike online, Mikes Bikes exceeded my expectations at every turn. Their swift responses to my inquiries showcased their dedication to customer satisfaction, providing reassurance and support throughout the entire process. With each pedal stroke on my new Santa Cruz Hightower C S, I am not just riding a bike; I am embarking on a journey of craftsmanship and dedication. Thanks to Mikes Bikes, my cycling adventures have been elevated to new heights, and I can't wait to explore more trails with confidence and joy.

Unparalleled Service and Expertise: A Customer’s True Experience at mikesbikes.com

Enthusiastic about upgrading my bike with a new headset, I entrusted mikesbikes.com with my beloved two-wheeled companion. However, upon picking up my bike, I was disheartened to find my cherished rear bike lights missing – a unique and expensive accessory that never failed to turn heads. Such a standout feature, these lights were not mere attachments; they were a part of my biking identity, garnering admiration from fellow cyclists and passersby alike. It was perplexing to discover that despite adjusting the seat during the service, the staff had failed to notice the absence of the lights, which were undeniably present when I had handed my bike over. Voicing my concern, I inquired about the lights, only to be met with indifference. The nonchalant response left me feeling disregarded and disheartened. Given the substantial service fee of €75, I had expected a higher level of care and responsibility over my property – especially considering the sentimental and monetary value attached to the missing lights. While the service provided by mikesbikes.com may be commendable in certain aspects, the oversight regarding my missing bike lights has left a lasting impression on my overall experience. I remain hopeful that the company will address this issue with the diligence and accountability that each customer deserves, ensuring a more secure and trustworthy relationship moving forward.

Life Savers at Mike’s Bikes: A Heartfelt Thanks

I can't thank the wonderful team at Mike's Bikes enough for their incredibly swift and helpful service in Dunleary! After a quick turnaround on fixing my bike, the unimaginable happened – it was stolen the very next day. Despite the setback, I find solace in knowing that I can count on Mike's place for expert repairs when I hopefully recover my beloved bike. Your kindness and expertise have left a lasting impression on me, and I will definitely be returning to your shop for all my biking needs. With gratitude and admiration, thank you for being the life savers that you are.

Exceptional Customer Support: A Lifesaver!

After a mix-up on my part with an order from mikesbikes.com, I found myself needing to return a T2 Pro XT 2 bike add-on. To my relief, the customer care team at Mike's Bikes was beyond exceptional. They were not only understanding of my situation but also expedited the return process, ensuring a quick refund. If I could, I would give them 10 stars for their top-notch service. Trust me, they are a lifesaver!

Turning Unpleasant Experiences Into Valuable Lessons: A Testimonial for MikesBikes.com

After a recent unfortunate encounter, I feel compelled to share my cautionary tale about shopping at MikesBikes.com. While my initial experience was less than ideal, it has taught me valuable lessons that I hope can benefit others in the future. I must admit, my first impression of Mikes Bikes Palo Alto was disappointing. The manager's behavior towards me was less than professional, leaving me feeling disrespected and undervalued as a customer. The way I was treated, particularly being called a liar and ultimately asked to leave the store, was disheartening, to say the least. One of the biggest issues I encountered was the exorbitant charges for a simple installation service. Being charged over $300 for cable installation felt excessive, especially considering the lack of transparency and communication throughout the process. Additionally, the inconvenience of being asked to return multiple times for a cable that never arrived, only to receive a makeshift solution, left me feeling frustrated and misled. Despite these challenges, I believe that every negative experience presents an opportunity for growth and improvement. While my interaction with MikesBikes.com was disappointing, it has highlighted the importance of customer service, honesty, and integrity in business practices. As I reflect on my experience, I encourage others to approach online shopping with caution and awareness. It is essential to research and choose reputable companies that prioritize customer satisfaction and uphold ethical standards. By sharing my story, I hope to raise awareness and promote accountability within the cycling community. In conclusion, while my encounter with MikesBikes.com was not as expected, I choose to view it as a learning opportunity. I believe that transparency, respect, and genuine care for customers are essential elements of a successful business. Let my experience serve as a reminder to all bike shoppers to be vigilant and discerning in their transactions.

Horrible customer support

My evaluate for mikesbikes.com Horrible customer support! Bought two bikes, the primary was nearly $6k for an Orbea Wild. The response was fairly gradual to get it shipped however I do know they're a big group of shops so I did not sweat it and once I went to buy one other Orbea a few month later, I figured I might use them once more. This time I bought the next finish mannequin and spent $7300.00. not the costliest purchases however undoubtedly not peanuts. Identical delayed transport subject however this time they did not ship any of the bikes paperwork, handbook, or shock equipment that got here with the primary Orbea. Additionally, the bike was used, it had a number of miles recorded on the digital odometer, one of many grips was scraped as if it had been laid down and the charger was some used, tousled mess that I can solely assume got here off an outdated cruiser as a result of not solely was it soiled and scratched however there was a bell (like the sort you'd see on a seaside cruiser or children bike) hooked up to the wire. After I despatched them a message they did not initially reply till the second e mail they usually're response was basically 'we by no means stated the bike you get can be unused, simply not beforehand owned'