Missfresh User Reviews

Introduction

Missfresh.com is a Canadian-based online grocery delivery service that offers fresh, locally sourced ingredients for customers to cook at home. With a focus on sustainability and reducing food waste, MissFresh delivers meal kits, snacks, and beverages directly to customers' doors.

Pros and Cons

Some pros of using MissFresh include the convenience of having groceries delivered to your door, access to fresh, locally sourced ingredients, and the reduction of food waste. However, some cons of using MissFresh include the higher cost compared to traditional grocery shopping and the lack of customization options for meals.

User Experience

The MissFresh website is designed to be user-friendly and easy to navigate. Customers can easily browse available meal options, manage their account, and schedule deliveries through the website or mobile app.

Pricing and Value for Money

MissFresh's meal kits range from $9.99 to $14.99 per serving, which can be more expensive than traditional grocery shopping. However, the convenience of having ingredients delivered and the focus on reducing food waste may justify the extra cost for some customers.

Alternatives

Some alternatives to MissFresh include other online grocery delivery services such as HelloFresh and Goodfood, as well as traditional grocery shopping options such as Walmart, Loblaws, and Metro.

Customer Service

MissFresh offers customer support via email and phone, and customers can also access a comprehensive FAQ section on the website for common questions and concerns.

Product Quality and Selection

MissFresh emphasizes using fresh, locally sourced ingredients in their meals, which can result in higher quality products than traditional supermarkets. They also offer a variety of meal options for different dietary restrictions and preferences.

Website Usability

The MissFresh website is designed to be easy to use and navigate. Customers can easily browse meal options, manage their account, and schedule deliveries through the website or mobile app.

Returns and Exchanges

MissFresh offers returns or exchanges for any items that do not meet their quality standards, or for missing or damaged items. Customers can contact customer service to initiate a return or exchange.

Promotions and Discounts

MissFresh offers promotions and discounts on their meal kits and other products. These can be found on the website or through promotional emails sent to customers.

Reputation

MissFresh has a generally positive reputation for their focus on sustainability and reducing food waste, as well as their use of fresh, locally sourced ingredients. However, some customers have reported issues with customer service and delivery times.

Payment Options

MissFresh accepts payment by credit card, and customers can save credit card information to their account for future purchases.

Loyalty Programs

MissFresh does not currently offer a loyalty program for regular customers.

Customer Reviews

Customer reviews of MissFresh are generally positive, with many customers citing the convenience and quality of ingredients. However, some reviews note issues with delivery times and customer service.

Community Involvement

MissFresh is committed to reducing food waste and partners with organizations to donate surplus food to those in need. They also offer recycling programs for packaging materials.

Shipping and Costs

MissFresh offers free shipping on orders over $50, with a $6.99 shipping fee for orders under $50. Delivery is available in most major Canadian cities.