"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Mobvoi is an online company that specializes in creating and producing innovative and affordable smart products that simplify life. From smartwatches to earbuds, the company provides stylish and functional technology that sets the standard for an active and connected lifestyle.
Pros and Cons
Pros:
- Affordable pricing
- High-quality products
- Wide selection of products
- Free shipping around the world
Cons:
- Limited color options
- No physical store
User Experience
Mobvoi offers an outstanding user experience on their website. Their site is easily navigable, and their product pages offer detailed information about each item, its features, and its specifications. Customers can also find helpful resources, such as FAQs and user manuals for their products.
Pricing and Value for Money
Mobvoi's pricing is competitive and affordable, making their products accessible to everyone. Their value for money is excellent as their products offer a combination of quality, features, and affordability, providing excellent value to their customers.
Alternatives
While there are other tech companies that offer similar products to Mobvoi, the company's affordability and quality make it a solid choice for anyone seeking quality tech products that won't break the bank.
Customer Service
Mobvoi provides excellent customer service, with a responsive and helpful support team available via email or live chat.
Product Quality and Selection
Mobvoi's products are of excellent quality, built to last, and offer exceptional functionality. Their product selection is wide, with various options for smartwatches, earbuds, and more. All their products are available in different colors and styles to suit individual customer preferences.
Website Usability
Mobvoi's website is intuitive, easy to navigate, and aesthetically pleasing. Their product pages are informative and provide customers with enough information to make informed decisions about their purchases.
Returns and Exchanges
Mobvoi's return and exchange policy is customer-friendly, allowing customers to return items within 30 days of purchase. Customers can also initiate the return online and track the status of their request.
Promotions and Discounts
Mobvoi often offers promotions and discounts, making its products even more affordable. These promotions are regularly updated, providing customers with even greater value for money.
Reputation
Mobvoi's reputation is solid, with high ratings and positive reviews on popular review sites like Trustpilot and Amazon. Customers praise the company's affordability, quality, and excellent customer service.
Payment Options
Mobvoi accepts various payment options, including credit cards, PayPal, etc.
Loyalty Programs
Mobvoi does not offer any loyalty programs, but frequent customers can sign up for the company's newsletter to stay updated on new products and promotions.
Customer Reviews
Customer reviews on Mobvoi's website and other popular review sites are overwhelmingly positive, indicating high satisfaction with the company's products and services.
Community Involvement
Mobvoi actively engages with its community on social media platforms, encouraging customer feedback and suggestions.
Shipping and Costs
Mobvoi offers free shipping around the world, and typically, orders are shipped within two business days. Customers can also opt for expedited shipping for an additional cost.
Conclusion
Overall, Mobvoi is an excellent company offering high-quality, affordable tech products that meet the needs of customers. Their website, customer service, and policies make it easy for customers to make informed purchasing decisions, while their reputation and reviews speak to their excellent products and services.
Review Description: No customer support after sale. My TicE3 has not had software supports and fails to collect basic health data.
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Reviewer Name: Ole Skou
Review Submission Date: 2022-07-21
Review Title: Waterproof dont mean you can shower
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Review Description: I have had 3 Ticwatchés and have been very happy (all top models) Now my last one broke down under warranty so I wrote Movoi. The watch is for water activity and proof til swimming, but I only used it for showering. The complaint was turned down because the watch cant handles soap, which must be the worst product design for water use ever made. I have been very happy about the products, but apparently, it is time to upgrade to a product made for daily use.
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Reviewer Name: Darin
Review Submission Date: 2022-07-18
Review Title: I bought a TicWatch Pro 3 GPS, regret now.
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Review Description: I bought a TicWatch Pro 3 GPS, The watch works ok, but the battery life is garbage and after having it for less than a year, the screen has a crack (I can't say how, it was never abused). I guess for $300 I figured it would have gorilla glass. I contacted for warranty, they say "We are sincerely sorry that your product belongs to man-made damage, which will not covered by our warranty service." Then offered an exchange for 30% off the full price of a new watch.
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Reviewer Name: Brett Myzer
Review Submission Date: 2022-07-11
Review Title: This is a scam company.
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Review Description: This is a scam company we bought a treadmill from, then they tried to double bill us saying we split the payment with their splitit app for double the advertised price? They are sending harassing emails but we just cancelled the credit card they were trying to charge. Don't buy any of their products!!! beware!
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Reviewer Name: Eugen Pries
Review Submission Date: 2022-06-25
Review Title: Great watch and purchase experience
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Review Description: I've recently purchased Ticwatch Pro 3 GPS directly from Mobwoi. I'm very statisfied with watch quality, offered discounts, shipping expedience, online registration process for additional warranty. Will purchase from them again.
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Reviewer Name: S R
Review Submission Date: 2022-06-23
Review Title: Nothing works properly on this watch
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Review Description: Nothing works properly on this watch . customer service almost inexistent and when they do decide to write you dont expect to solve the problem . i could not return the watch .
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Reviewer Name: Alan Kelly
Review Submission Date: 2022-06-07
Review Title: I bought a ticwatch pro 3 from them and…
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Review Description: I bought a ticwatch pro 3 from them and within 2 months the FTSN screen stopped working.I contacted them and they provided a replacement now less than 5 months later the replacement wont even turn on and they wont replace it. The watch is rated for IP68 and pool swimming suitable but they are saying this wears off over time so they are not replacing. Stay away from mobvoi products they are not fit for purpose.
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Reviewer Name: Aad
Review Submission Date: 2022-05-10
Review Title: I bought TicWatch pro 3 LTE
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Review Description: I bought TicWatch pro 3 LTE, which is very good product, battery last for 3 days easily with using all functions. GPS is very accurate even you are wearing at home watch will count steps. customer services is also good and very helpful. I will recommend this watch. Thanks ticwatch
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Reviewer Name: Lasse Rasmussen
Review Submission Date: 2021-11-05
Review Title: Don't cover warranty
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Review Description: My watch keeps getting stuck in bootloop because of a defect button.Mobvoi support refuse warrenty claim because I have been wearing the watch in the shower, even tough water damage is not the cause of the defect. And this is even before receiving the watch for repairs.This doesn't seam correct that they are allowed to refuse warranty, when what broke the warrenty is not the cause of the problem.I would normaly think that they should prove this, before refusing warranty claims.
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Reviewer Name: Rusty Spoons
Review Submission Date: 2021-11-01
Review Title: Poor sensors, poor packaging
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Review Description: Ticwatch Pro 3 Ultra does not work if you have tattoos. The sensors do not work properly or at all. Also, Mobvoi don't package items properly and they arrived damaged. Please be aware.